Poet's Walk San Antonio

Pros

• The staff at Poets Walk genuinely cares about the wellbeing of the residents, making families feel confident that their loved ones are in good hands.
• Visitors appreciate the facility's secure and accessible setup, allowing for easy visits.
• Residents benefit from spacious, well-lit rooms that provide comfort and privacy.
• The atmosphere at Poets Walk is friendly and welcoming, creating a pleasant experience for both residents and their families.
• The facility offers a variety of engaging activities that encourage socialization among residents while also respecting their need for personal time.
• Many families report having positive experiences during tours, citing cleanliness and friendliness as standout features of the community.
• Multiple reviewers commend the attentive care provided by nurses and staff members who keep families informed about their loved one's health and medication needs.
• Families have expressed gratitude for the ongoing support from staff even after their loved ones have moved on or passed away.
• Poet's Walk is commended for its proactive measures to ensure resident safety during health crises like COVID-19.

Cons

• The administration at Poets Walk failed to provide appropriate bathing conditions, using cold water for an extended period due to a lack of hot water.
• Communication from the facility was poor, with many verbal promises made during the signing process not fulfilled.
• There was a high turnover rate among staff, which negatively impacted the consistency of care provided.
• Some residents did not enjoy the food served at Poet's Walk, leading to dissatisfaction with meal options.
• A serious issue arose involving inadequate COVID-19 testing of employees, resulting in the virus being brought into the facility.
• The corporate office demonstrated poor customer service regarding refund requests after a resident's passing, leading to unfulfilled promises and lack of communication.
• Staff interactions varied significantly; some caregivers were excellent while others were not satisfactory in their care and support.

Review

Poet’s Walk San Antonio has garnered a range of feedback from families regarding the care and services provided to their loved ones residing in this memory care facility. Many reviewers have highlighted the genuine dedication of the staff to ensure the well-being of their patients, noting how they were consistently informed about any necessary updates concerning their family members. One reviewer expressed complete confidence in the care provided to their father, feeling assured that he was in good hands. The attentive nature of the staff is a recurring theme among many reviews, emphasizing how they actively engage with residents while providing an environment that encourages social interaction as well as private moments when needed.

The physical setup of Poet’s Walk has also been positively received. Visitors have praised the welcoming atmosphere, which was characterized by cleanliness and bright spaces filled with happy residents. The layout of the front desk was acknowledged for making visits easy and secure, unlike other facilities where access could become a challenge. Reviewers appreciated room sizes that allowed for adequate movement and personal belongings, as well as well-designed bathrooms that contributed to residents’ comfort and privacy. This thoughtful consideration for design indicates an awareness of both physical space and emotional needs.

While many aspects of Poet’s Walk have been lauded, there are significant concerns surrounding staffing levels and turnover rates within the facility. Some reviewers observed that although care services were generally satisfactory, indications of being short-staffed occasionally impacted service quality. High employee turnover was mentioned several times; despite some caregivers being exceptional in their role, fluctuations in staff made consistency difficult for residents who thrived on familiarity and routine. Additionally, certain experiences detailed troubling instances where promises made at the time of admission fell short during actual residency.

Communication emerged as a crucial element under scrutiny by several families. While some noted improvements initiated by new leadership through regular family care meetings, others expressed frustrations over unreturned calls and unmet commitments from management. A particularly distressing account involved critical issues related to medication handling and testing protocols during COVID-19, leading to tragic consequences for one reviewer’s spouse who contracted the virus due to lapses in safety measures.

The dining experience also drew mixed feedback; while some residents enjoyed meals provided by Poet's Walk, others found dissatisfaction with food options available. However, activities offered within the community received praise across various reviews; plenty of engaging choices such as bingo, chair workouts, sing-alongs, bowling outings, and more helped keep residents active socially and physically engaged—a key aspect emphasized by families looking for vibrant environments for their loved ones.

Despite receiving commendations regarding overall resident care during difficult times—including illnesses or end-of-life stages—some reviews ultimately conveyed disappointment with administrative processes post-residency. Issues surrounding refund policies after a resident’s passing were pointed out as particularly frustrating experiences lacking efficient resolution from corporate offices responsible for handling such matters.

In summary, Poet’s Walk San Antonio presents itself as a facility with strong points focused on compassionate caregiving amidst beautiful surroundings but finds itself challenged by fluctuating staffing levels and persistent communication hurdles within administration—an unfortunate reality impacting overall experiences within this supportive environment dedicated primarily to enriching lives affected by memory impairment diagnoses.

This part of San Antonio, Texas, offers a diverse range of amenities and services that cater to the needs of seniors. With a variety of dining options such as Culver's, Whataburger, and HuHot Mongolian Grill within close proximity, residents can enjoy convenient and delicious meals. Additionally, there are several pharmacies nearby including CVS Pharmacy and Walgreens for easy access to medications and health supplies. For medical care, there are reputable physicians and hospitals such as Specialty Surgery Center of San Antonio and University Hospital in the vicinity. The area also provides opportunities for leisurely activities with parks like Eisenhower Park nearby. Overall, this part of San Antonio combines convenience, healthcare options, and recreational facilities making it a desirable location for senior living.

Restaurants

• Culver's (0.5 miles)
• Whataburger (0.8 miles)
• Twin Peaks (0.9 miles)
• HuHot Mongolian Grill (0.9 miles)
• Taco Palenque (1 miles)
• McDonald's (1 miles)
• Taco Cabana (1 miles)

Pharmacies

• B D Rx (0.8 miles)
• CVS Pharmacy (0.9 miles)
• H-E-B Curbside Pickup & Grocery Delivery (1.1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Specialty Surgery Center of San Antonio (1.8 miles)
• Texas Oncology Surgical Specialists-San Antonio Medical Center (2.2 miles)
• Retina Associates of South Texas, P.A. (2.5 miles)
• Jefferson Family Practice (2.5 miles)
• Eye-Deal Vision (2.5 miles)
• MacGregor Medical Center (2.6 miles)
• Medical Center Ophthalmology Associates (2.7 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2 miles)
• Starbucks (2.8 miles)
• Kaffeinated Crepes and Coffee (3 miles)
• Panera Bread (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (3.4 miles)

Theaters

• Regal Huebner Oaks & RPX (2.1 miles)
• Santikos Palladium IMAX (2.9 miles)

Hospitals

• Foundation Surgical Hospital Of San Antonio (2.7 miles)
• St Luke's Baptist Hospital (4.2 miles)
• Audie L. Murphy Memorial VA Hospital (4.3 miles)
• University Hospital (4.4 miles)
• Audie L Murphy Memorial Veterans Hospital (4.4 miles)
• University Hospital Sky Tower (4.4 miles)
• Methodist Hospital (4.6 miles)

Parks

• Eisenhower Park (4.3 miles)
• Medical Center Volleyball Courts (4.7 miles)