Garden Terrace Alzheimer's Center Of Excellence

Pros

• The staff at Garden Terrace of Houston provided professional and attentive care to residents.
• Residents received various therapies, including physical, occupational, and speech therapy.
• The food served at Garden Terrace was rated positively by residents and their families.
• The facility offers a variety of activities, such as bingo and movie nights, which residents enjoy.
• New management has improved care and communication within the facility.
• Families expressed satisfaction with the care provided during their loved ones' rehabilitation.

Cons

• The patient experienced ignored doctor appointments, inadequate communication from administration, and poor food quality during their stay.
• The social worker was unresponsive and short in communication, leading to frustration over a lack of assistance.
• One reviewer described Garden Terrace as a "PIT" and criticized the facility for saving costs at the expense of proper care, likening it to a "puppy mill."
• A reviewer expressed that the facility felt like a "HELL HOLE" and accused it of prioritizing money over patient care.
• Another reviewer mentioned they were left frustrated by having no follow-up communication after leaving a message for administration regarding their concerns.

Review

The experiences at Garden Terrace of Houston vary widely, with some individuals expressing significant dissatisfaction while others commend the quality of care and management. Initially, several reviews reflect a troubling lack of communication and oversight within the facility. One individual recounted an alarming episode where their doctor appointments were completely neglected on a Monday, followed by unhelpful responses from administrative staff when they sought assistance. This was compounded by concerns about poor food quality and overall neglect from personnel. A sense of abandonment permeated their experience as they felt unheard for days, highlighting a critical flaw in patient advocacy and communication within the establishment.

Further down the timeline, however, certain reviewers noted that there had been meaningful changes under new management. They reported improvements in caregiving dynamics and responsiveness to concerns raised by residents and their families. The shift in leadership seemed to foster an environment where issues could be addressed proactively rather than being swept under the rug. Residents were encouraged not to wait until they left the facility to voice their complaints—a clear invitation for open dialogue aimed at enhancing patient satisfaction.

Among the positive experiences mentioned, many families noted that their loved ones received high-quality therapy services including physical, occupational, and speech therapies during their stay at Garden Terrace. One reviewer specifically pointed out that their mother had a favorable experience with both the care provided and the food served. This resident enjoyed various recreational activities like bingo and board games, which not only contributed to her physical rehabilitation but also enhanced her socialization during her time at the facility.

Compliments did extend towards staff professionalism across multiple accounts as well. Many expressed gratitude for how attentive nurses and caregivers were towards residents' needs and preferences—particularly those with specific dietary requirements such as diabetes. Reviewers emphasized that staff members took time to understand individual care plans tailored by dietitians while ensuring meals adhered to specified nutritional guidelines.

In stark contrast to these positive assertions are strong criticisms labeling Garden Terrace as fundamentally flawed or akin to a "house of horrors." Some reviewers fervently denounced it as more focused on profit than proper caregiving, likening it to a "puppy mill" where staffing seemed minimal at critical times of need—suggesting compromised standards for cost-cutting measures. These sentiments resonate particularly strongly with families who felt deceived by promises made upon admission versus what was actually delivered during their family's stay.

Despite this polarized feedback reflecting vastly different experiences among residents and visitors alike, one sentiment is universal: communication is vital in healthcare settings like skilled nursing facilities. Reviews reveal a deep yearning for better engagement between staff and families, particularly when it comes to discussing patients' care plans and needs openly without delay or apathy from administration levels.

Ultimately, while some praise Garden Terrace of Houston for its improved management practices resulting in exceptional care over extended periods—such as one family member's 45-day rehabilitation stint—others continue to vocalize bitterness regarding past experiences fraught with neglect and poor oversight. The contrasting narratives paint a complex picture reflective of broader challenges within long-term healthcare settings; establishing effective communication channels remains paramount if facilities like Garden Terrace hope to bridge gaps between operational efficiency and compassionate patient-centered care.

This area of Houston, Texas, is located near the prestigious University of Texas School of Dentistry and various medical facilities such as the MD Anderson Cancer Center, Methodist Primary Care Group, and Houston Eye Associates. The neighborhood also boasts easy access to public transportation, with the Metrorail station and bus stops nearby. Seniors in this area can enjoy proximity to pharmacies like Walgreens and CVS, as well as a range of dining options including Pappadeaux Seafood Kitchen and Shake Shack. Additionally, there are several parks within a few miles, such as Hermann Park and Levy Park, for leisurely strolls and outdoor activities. Places of worship like Wheeler Avenue Baptist Church offer spiritual support, while theaters like Regal Edwards Greenway Grand Palace provide entertainment options for seniors looking to explore the local cultural scene.

Physicians

• University of Texas School of Dentistry (0.2 miles)
• Pisters Katherine MD-University Texas MD Anderson Cancer Center (1.1 miles)
• Light IV David Dr Houston Radiology Associated Houston (1.4 miles)
• Houston Methodist Primary Care Group (1.4 miles)
• Houston Eye Associates (2 miles)
• Kelsey-Seybols Clinic Main Campus (2.1 miles)
• Medical Clinic Of Houston, LLP (2.2 miles)

Hospitals

• Scrub Campus 1 & 2 Research Building (0.5 miles)
• Michael E. DeBakey VA Medical Center (0.6 miles)
• TMCx Texas Medical Center Accelerator (1 miles)
• Texas Children's Hospital (1.2 miles)
• Texas Children's Hospital (1.3 miles)
• Methodist Research Institute (1.3 miles)
• Houston Methodist Research Institute (1.3 miles)

Transportation

• Metrorail - Smith Lands Station (1 miles)
• Memorial Hermann/Hstn Zoo Station (1.6 miles)
• Metro Bus Stop 663 (4.9 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)

Parks

• Old Braeswood Park (1.5 miles)
• Hermann Park (1.7 miles)
• McGovern Centennial Gardens (2.1 miles)
• Huffington park (3.3 miles)
• Levy Park (3.4 miles)
• Emancipation Park (3.5 miles)
• Elizabeth Baldwin Park (3.5 miles)

Restaurants

• McDonald's (1.5 miles)
• Pappadeaux Seafood Kitchen (1.8 miles)
• Chick-Fil-A (2.2 miles)
• McDonald's (2.2 miles)
• Shake Shack (2.3 miles)
• The Turkey Leg Hu (2.5 miles)
• Burger King (2.6 miles)

Cafes

• Starbucks (2.2 miles)
• Siphon Coffee (3.3 miles)
• Slowpokes (3.4 miles)
• Mercantile (3.5 miles)
• Agora (3.6 miles)
• Blacksmith (3.7 miles)
• Starbucks (4.7 miles)

Places of Worship

• Wheeler Avenue Baptist Church (3 miles)
• Rothko Chapel (3.2 miles)
• The Crossing Community Church (4.8 miles)

Theaters

• Regal Edwards Greenway Grand Palace ScreenX & RPX (4 miles)