Midsouth Residential Care Center

Pros

• There were awesome nurses and CNAs.
• The staff included some truly wonderful nurses and CNAs.
• The facility is really nice.
• There was a lot of care shown toward the patients.

Cons

• The facility is horrendous from the director to the lower level staff.
• The building should be condemned; the room had torn blinds, antiquated furniture, and dirty linen.
• People sat in the halls in soiled clothes while staff hung around the desk gossiping.
• The reviewer removed their mother from the facility.
• The reviewer warned others not to take their loved ones to this place.
• The facility is very unprofessional and not recommended for placing loved ones.
• The facility is a horrible place to send loved ones and is under-staffed, which shows.

Review

The collection of impressions about this facility reads like a tale of stark contrasts, where a handful of shining moments struggle to compete with a deluge of serious concerns. On one end of the spectrum, reviewers describe a place that provokes strong, almost alarming reactions, with warnings and condemnations that suggest a system faltered at multiple levels. On the other end, there are pockets of praise for individuals who demonstrated genuine care, hinting that the staff can deliver compassionate attention even when other parts of the operation are falling short. Taken together, the notes form a complex portrait of an institution that inspires both alarm and appreciation, depending on who you ask and what moments you witnessed.

One reviewer pulls no punches from the outset, painting a picture of pervasive neglect and structural neglect that feels almost cinematic in its severity. They accuse the place of needing condemnation, citing concrete details like torn blinds, antiquated furniture, and dirty linen. The scene they describe is not just uncomfortable; it's chaotic: "people sitting in the halls with soiled clothes on while the staff hung around the desk area gossiping." The takeaway is abrupt and emphatic - an unequivocal admonition to others: "DO NOT TAKE YOUR LOVE ONES TO THIS PLACE UNDER ANY CIRCUMSTANCE!" The language is sharp, signaling a warning that extends beyond personal disappointment to a call for broader concern about safety, hygiene, and respect for residents.

A second reviewer adds to the chorus of concern, labeling the environment and the operating practices as very unprofessional. The sentiment is clear and straightforward: "Very unprofessional?. I wouldn't recommend any one place their loved ones in this facility!!!!!" The repetition of exclamation points amplifies the emotional weight behind the claim. The phrasing implies a deep-seated disappointment with the level of professionalism, which in their view reflects a broader failure to safeguard the well-being of residents and to provide reliable, trustworthy care.

Another testimonial leans into the critique with a blunt, almost graphic but memorable comparison: "This is a horrible place to send loved ones. I wouldn't let these people take care of my dog they are under staffed and it shows. this is ridiculous." Understaffing is singled out as a core problem, implied to be systemic rather than incidental. The tone suggests frustration with what they perceive as an ongoing imbalance between demand and the facility's capacity to respond - an imbalance that, in their view, translates into compromised care and standards.

Yet within this sea of serious concerns, there is a countercurrent that cannot be ignored. A different note from a reviewer describes the facility as "Really, really nice," attributing that impression to tangible acts of care toward patients. This observer's experience contrasts with the harsher assessments, offering a glimpse of a facility that can, at times, function with warmth and attentiveness. The dichotomy is stark: a place that can be both praised for its humane approach in some moments and criticized for broader deficiencies in others.

What ties these threads together is the explicit acknowledgment that there are "awesome nurses and CNAs" working within the same walls. The praise is specific and heartfelt: these dedicated staff members deserve recognition for their performances in the moment, even if the overall environment feels fraught with problems. The phrase "Bravo Zulu to these wonderful few" signals heartfelt appreciation for the individuals who go above and beyond, suggesting that quality care is not entirely absent but unevenly distributed. This element of the narrative reinforces the reality that compassionate care can and does happen in the same place where other aspects fail to meet expectations.

Taken as a whole, the reviews sketch a facility where high-quality care is possible and actually delivered by some staff, but where organizational weaknesses - ranging from facility upkeep to staffing levels and overall professionalism - create a risky, inconsistent experience for families and residents alike. The strongest impressions come from the negative episodes: filthy or poorly maintained surroundings, visible lapses in cleanliness and order, and a perception that important duties are neglected in favor of casual or distracted behavior. Yet the presence of capable nurses and CNAs reminds readers that the care environment is not monolithic; there are individuals who can, and do, make meaningful differences in residents' days.

For families considering this facility, the message embedded in these voices is nuanced and cautionary. It would be unwise to rely solely on the glow of a few testimonials about compassionate, attentive care, nor to dismiss every claim as hyperbole. The experiences described here suggest that decisions should be made with eyes wide open: evaluate not just the demeanor of a few standout workers but the consistency of the environment, the status of cleanliness and maintenance, and the overall staffing and organizational culture. If you decide to visit, pay attention to both the rooms and the hallways, the attentiveness of the staff, and the rhythm of daily operations, because the reality seems to hinge on more than one factor working in harmony.

Ultimately, these accounts depict a facility that can deliver moments of excellent, humane care through its best nurses and CNAs, while simultaneously struggling with conditions and routines that leave some residents and families feeling unsettled or outraged. The stark contrasts underline a simple truth: the quality of care here appears to depend heavily on where you look, who you encounter, and when you visit. If you proceed, be prepared for a mixed experience and hopeful that the instances of genuine kindness and responsiveness will prevail over the more troubling signs of neglect and disorganization.

This area of Memphis, Tennessee offers a convenient and diverse range of amenities for senior living. With multiple hospitals and physicians in close proximity, residents have access to quality healthcare services. Additionally, there are various places of worship within a few miles, catering to different spiritual needs. The neighborhood also features a selection of cafes, restaurants, and pharmacies for daily necessities. Nearby parks such as Mississippi Greenbelt Park and Mud Island River Park provide opportunities for outdoor recreation. The presence of theaters like Malco Powerhouse Cinema Grill & MXT adds entertainment options. Overall, this area boasts a mix of essential services and recreational facilities that cater to the needs and interests of seniors looking for a well-rounded community to call home.

Hospitals

• Collins Chapel Health Center (1.4 miles)
• St Jude MRI Suite (1.7 miles)
• Memphis VA Medical Center (1.9 miles)
• Le Bonheur Children's Hospital (1.9 miles)
• Regional One Health Main Campus (2 miles)
• St Francis Hospital (2.2 miles)
• University Of TN Apha-Asp (2.2 miles)

Places of Worship

• McLean Baptist Church (1.6 miles)
• Second Chance Fellowship (2 miles)
• St John's United Methodist Church (2.7 miles)
• Grace-St Luke's Episcopal Church (2.8 miles)
• Lindenwood Christian Church (3.4 miles)
• Shady Grove Missionary Baptist Church (5.6 miles)
• Holy Trinity Community (5.9 miles)

Physicians

• St Jude's Children Research Hospital (1.6 miles)
• Sandeep Chilakala, MD (1.9 miles)
• Women's Physicians Group (2 miles)
• Regional Medical Center (2.1 miles)
• Asbell, Penny Ut Hamilton Eye Institute (2.1 miles)
• Christ Community Family Medicine (2.4 miles)
• Midtown Internal Medicine (2.5 miles)

Cafes

• Kay Kafe (1.7 miles)
• Otherlands Coffee Bar & Exotic Gifts (3.4 miles)
• Starbucks (5 miles)
• Starbucks (7.8 miles)

Restaurants

• Dino's Grill (1.8 miles)
• McDonald's (2 miles)
• Arby's (2.3 miles)
• CANVAS of Memphis (2.5 miles)
• Charlie Vergos' Rendezvous (2.5 miles)
• Bardog Tavern (2.6 miles)
• Huey's Restaurant (2.6 miles)

Pharmacies

• Walgreens (1.9 miles)
• RNP of Memphis (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.1 miles)

Parks

• Mississippi Greenbelt Park (2 miles)
• Overton Square (2.4 miles)
• Mud Island River Park (2.6 miles)
• Chickasaw Garden Park (4.4 miles)
• Audubon Park (6.8 miles)

Theaters

• Malco Powerhouse Cinema Grill & MXT (3.4 miles)

Transportation

• FedEx AOC (8 miles)
• Memphis Air Traffic Control Center (8.1 miles)