Westminster Village

Pros

• Trezevant is an exceptional retirement community in Memphis; they really care for their residents.
• The grounds are beautiful and the staff are kind and speak to visitors.
• Trezevant Manor offers great facilities and staff with a focus on long-term quality of life.
• It is a beautiful retirement community with friendly and helpful staff.
• The d?cor is tastefully appointed and the atmosphere is energetic and happy.
• It is a wonderful place for retirement with ample amenities and activities.
• Trezevant Manor is a great place to work and a great place to have a loved one cared for; it's very clean.
• The staff are warm, attentive, and genuinely care about residents.
• The facility is very nice, clean, and well run.
• Trezevant Manor is described as having the nicest people and very attentive staff.
• It offers an all-in-one facility with dining options, a pool, laundry service, and a bank.
• The staff at Trezevant are friendly and helpful during visits.

Cons

• The care was described as the worst the reviewer had seen in the industry, with chronic understaffing and horrible communication.
• The administrators were said to not care about residents' well-being.
• It was alleged that the facility is fine with employees stealing from the elderly.
• CNAs were described as sleeping on the job, obsessively using cell phones, and not watching alarms, implying many should be fired.
• A family member was suspended from visiting on the 95th birthday, signaling a lack of compassion.
• The staff were described as not attentive and uncaring, with accusations of misrepresenting the truth to fit their agenda.
• After repeated falls, communication stopped and inquiries about the status of accounts were ignored.
• The monthly cost of around $8,000 was deemed way too expensive.
• There was a theft incident involving a visitor with a backpack entering residents' rooms.

Review

Trezevant Manor in Memphis draws a wide range of impressions from families and residents, with many praising its beauty, grounds, and the overall atmosphere of care. Several reviewers describe the campus as a well-kept, serene environment where the grounds are well maintained, the decor is tasteful, and the facilities feel expansive and inviting. For folks who visit or live there, the place often comes across as an all-in-one retirement community, offering amenities such as fine dining, a bistro, a swimming pool, laundry service, a bank, and ample common areas. In these accounts, the property itself is frequently highlighted as a major plus, with several visitors remarking on how nice and cheery the place feels and how much warmth the staff exudes when they speak with residents and families.

Within the community, several accounts emphasize positive experiences with staff and the steady commitment to residents' quality of life. Many reviewers praise the kindness and attentiveness of the team, noting that staff members are friendly, helpful, and easy to approach. The management and frontline workers alike are described as dedicated, with particular mentions of staff who go above and beyond to support residents. Some reviewers even frame Trezevant as a wonderful workplace, suggesting a culture of care that extends from administrative leadership to the care teams, and they repeatedly highlight the importance of living well through community activities, exercise classes, and social opportunities.

Yet the praise is juxtaposed with a number of serious concerns raised by other families. A prominent thread among the less favorable comments centers on the skilled nursing unit, where reviewers describe chronic under-staffing, poor communication, and a sense that administrators do not consistently address residents' needs. One reviewer explicitly says that the care given in the Alan Morgan Skilled Nursing unit was the worst they've seen in the industry, accusing the staff of being overwhelmed and pointing to a lack of full staffing and ongoing communication failures. The sentiment is that while the independent or assisted living options at Trezevant can be commendable, the nursing facility portion is where significant problems arise, leaving families worried about accountability and the overall well-being of their loved ones.

Safety and integrity concerns also surface in several reviews. Some families allege that there have been thefts within the facility, describing instances of a person with a backpack entering residents' homes and taking items. The tone of these comments is urgent, with reviewers urging others to be vigilant, implement cameras, and closely monitor caregivers and staff. In combination with these theft reports, there are mentions of distrust in administration, with some families feeling that the organization tolerates unacceptable behavior or does not address concerns promptly. These remarks contribute to a larger sense of unease about safeguarding residents' possessions and ensuring a consistently secure environment.

Communication problems and restrictive practices during difficult times are another recurring theme. A notable incident described involved a family member being suspended from visiting a loved one on the 95th birthday due to COVID-related restrictions, which some readers interpret as a lack of compassionate flexibility. Another review discusses a prolonged period of poor communication after a parent's repeated falls, with claims that updates on the account and care status were ignored. Taken together, these anecdotes underscore a fear among some families that, in moments of crisis, the facility may not communicate as thoroughly or empathetically as they would hope.

Despite these concerns, many reviews remain emphatically positive about the living experience and the environment Trezevant provides for a large portion of its residents. People repeatedly mention the beauty of the grounds, the peaceful ambiance, and the active, engaging lifestyle available within the community. The campus is described as lively and well-maintained, with generous outdoor spaces like ponds and garden areas that residents and visitors enjoy. Several reviewers also praise the dining experiences, the variety of activities, and the sense of community, noting how residents and families form strong connections through shared events and daily interaction with a friendly staff.

In the end, Trezevant Manor emerges as a place of strong contrasts. For many, it represents a high-quality living environment with compassionate staff, scenic grounds, and comprehensive amenities that support independent and assisted living with a sense of well-being. For others, especially those with loved ones in the skilled nursing ward, it raises red flags about staffing levels, follow-through on promises, and the consistency of communication and safety practices. The narratives advise prospective residents and their families to conduct thorough due diligence, spend time talking with staff and administrators, and observe the specific unit where care will occur. The overarching takeaway is that Trezevant Manor is a place capable of delivering exceptional experiences - while also housing experiences that fall well short of expectations - depending heavily on where one is in the continuum of care and which particular team is currently on duty.

This part of Memphis, Tennessee, offers a diverse range of amenities and services for senior living. There are several places of worship nearby for those seeking spiritual fulfillment, as well as a variety of restaurants and cafes for dining out. The area also boasts several parks and green spaces for outdoor recreation and relaxation. In terms of healthcare, there are multiple physicians' offices and hospitals in close proximity, providing easy access to medical care when needed. Additionally, the presence of pharmacies ensures convenient access to medications. The transportation options in the area, such as FedEx AOC and Memphis Air Traffic Control Center, offer ease of travel for both personal and professional needs. Overall, this neighborhood provides a well-rounded community with a mix of resources to enhance the quality of life for seniors.

Places of Worship

• McLean Baptist Church (0 miles)
• Second Chance Fellowship (1.3 miles)
• Grace-St Luke's Episcopal Church (2 miles)
• Lindenwood Christian Church (2 miles)
• St John's United Methodist Church (2.4 miles)
• Holy Trinity Community (4.3 miles)
• Shady Grove Missionary Baptist Church (5.8 miles)

Restaurants

• Dino's Grill (0.3 miles)
• McDonald's (1.5 miles)
• The Cove (1.5 miles)
• Hueys (1.6 miles)
• CANVAS of Memphis (1.6 miles)
• Chick-Fil-A (1.7 miles)
• IHOP (1.8 miles)

Parks

• Overton Square (1 miles)
• Chickasaw Garden Park (2.8 miles)
• Mississippi Greenbelt Park (3.2 miles)
• Mud Island River Park (3.6 miles)
• Audubon Park (5.3 miles)

Physicians

• Women's Physicians Group (1.4 miles)
• Midtown Internal Medicine (1.8 miles)
• Christ Community Family Medicine (2.1 miles)
• Sandeep Chilakala, MD (2.2 miles)
• Asbell, Penny Ut Hamilton Eye Institute (2.3 miles)
• Regional Medical Center (2.3 miles)
• St Jude's Children Research Hospital (2.6 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• RNP of Memphis (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.4 miles)
• Walgreens (3.3 miles)
• Walgreens (3.5 miles)

Hospitals

• Collins Chapel Health Center (1.9 miles)
• Memphis VA Medical Center (2 miles)
• Le Bonheur Children's Hospital (2.2 miles)
• Regional One Health Main Campus (2.3 miles)
• St Francis Hospital (2.3 miles)
• University Of TN Apha-Asp (2.4 miles)
• St Jude MRI Suite (2.6 miles)

Cafes

• Otherlands Coffee Bar & Exotic Gifts (2.2 miles)
• Kay Kafe (2.6 miles)
• Starbucks (3.4 miles)
• Starbucks (6.2 miles)

Theaters

• Malco Powerhouse Cinema Grill & MXT (4 miles)

Transportation

• FedEx AOC (6.8 miles)
• Memphis Air Traffic Control Center (6.8 miles)