Westminster Memory Care of Lexington

Pros

• Westminster is described as an amazing facility with friendly and helpful staff.
• The staff treat residents like family and provide professional, attentive care.
• The environment is peaceful, clean, and feels like a home rather than a cold facility.
• The leadership team and directors are highly regarded for their dedication and approachability.
• Residents enjoy a robust program of activities, music, and bus outings that foster engagement.
• Families appreciate the personalized care and the staff's ability to meet individual memory care needs.
• Medical care at Westminster is reported to be excellent, with extra TLC and attentive support.
• Families feel welcomed and supported, with strong communication and involvement in events.
• The dining, housekeeping, and support services are consistently praised for quality and friendliness.
• Westminster Memory Care is highly recommended by families seeking a trustworthy, compassionate facility.

Cons

• Senior staff members are rude and unprofessional. Very disappointing.
• Super dirty facility and the workers seem miserable. Would not recommend sending your loved ones to this place :(.
• Completely unprofessional staff.
• Would not ever choose to put a loved one in this place ever. Most unhappy employees on the planet. Prayers for the ones currently in residence there.

Review

Westminster Memory Care comes across in these reflections as a highly regarded and peace-filled community that is clearly cherished by many families. Across numerous accounts, residents are described as living in a calm, welcoming environment where care feels personal and attentive. Visitors consistently emphasize the overall atmosphere as tranquil and home-like, with many noting that they felt greeted with warmth the moment they stepped inside. The sentiment is that Westminster isn't just a place to live; it's a place that leaves a positive impression on families who are navigating memory care for a loved one.

A central thread throughout the praise is the leadership and the staff across departments. Families repeatedly commend the directorship and administrative team for being approachable, responsive, and genuinely invested in each resident's well-being. The reviews celebrate both the previous and current leadership - Mr. Glen (the last director) and Ms. Natasha (the current director) - as personable and capable, alongside the Executive Director Ms. Sumter who is described as effective and supportive. Beyond the top leadership, residents benefit from a broad team that includes Mr. Josh the facilities person, the cleaning staff, the nurse practitioners and healthcare providers, Ms. Christie the nurse practitioner, Ms. Tonya the therapeutic recreation director, and Mr. Robert, the Director of Food Services. The message is consistent: Westminster's staff are not just performing tasks; they are forming connections with residents and their families, treating residents with dignity and respect.

Families repeatedly highlight the culture of care as a collaborative and family-centered experience. The staff are portrayed as going the extra mile to know each resident's preferences, needs, and history, and to involve families in care planning and daily life. Many reviews note staff members who seem to "remember" families and to coordinate with other caregivers, including hospice teams when needed. The tone suggests a philosophy of individualization rather than a one-size-fits-all approach, with leadership and frontline workers alike dedicated to addressing concerns promptly and professionally. The sense conveyed is that Westminster staff see residents as members of a larger community that includes their families.

The activities and daily life at Westminster also receive high praise. Several reviews highlight a robust program of engagement, including music, outings on a bus, events, and regular activities that are described as meaningful and enjoyable. Parents and spouses repeatedly mention how these activities help residents feel connected and valued - whether it's musical guests, ice cream outings, or trips to events. The memory care focus is evident in the praise for staff who can engage residents with dementia in thoughtful ways and help them feel safe, respected, and connected. The building itself is described as beautiful and comfortable, modern and well-maintained, contributing to the sense that Westminster is more like a home than a clinical facility.

Family testimonials frequently underscore the quality of interaction with the care team. People speak of the staff's kindness, patience, and professionalism, noting specific staff members by name who have made a memorable difference in their loved ones' lives, such as Tonya (activities), Kim (activities), Latoya, Sue, and Helen (care staff), as well as the bus crew and dining team. Several accounts emphasize how the community's daily routine and special events help residents feel included and valued, with families expressing gratitude for the personalized attention their loved ones receive and for the open lines of communication with caregivers and administrators.

As with any widely praised facility, there are a few dissenting voices among the reviews. A minority describe experiences that differ from the prevailing sentiment, noting concerns about senior staff behavior, unprofessional conduct, or cleanliness. Phrases like "rude and unprofessional," "super dirty facility," and "unprofessional staff" appear in a handful of comments. These perspectives acknowledge that Westminster may not always meet every expectation and that there are occasions when families feel their concerns were not adequately addressed. Such comments, however, stand in contrast to the majority of positive narratives that celebrate warmth, competence, and a well-run memory care program.

Overall, the consensus is that Westminster Memory Care is, for most families, a special place where memory care is delivered with compassion, professionalism, and a strong sense of community. It is described as a well-designed, clean, and home-like environment that prioritizes individualized care, meaningful activity, and open communication with families. The Lexington location, in particular, is highlighted by longtime supporters as a top option for memory care, with many families feeling grateful for the care their loved ones have received and confident in recommending Westminster to others in need of memory care.

Physicians

• Lexington Family Practice Lake Murray (1.6 miles)
• Consultants in Gastroenterology (2.3 miles)
• SouthernMED Pediatrics - Lake Murray (2.8 miles)
• Medical Park Pediatrics & Adolescence (3.4 miles)
• Lakeview Family Practice (3.4 miles)
• Bee Healthy (3.5 miles)
• Dermatology of Lexington (3.8 miles)

Restaurants

• Luce Cucina Italiano (1.7 miles)
• Cook Out (2.4 miles)
• Rush's (2.4 miles)
• McDonald's (2.5 miles)
• Sonic Drive-In (2.6 miles)
• Groucho's Deli of Lexington (3 miles)
• O'Hara's Public House (3 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Rileys Drugs (2.5 miles)
• CVS Pharmacy (3.2 miles)
• Walmart Pharmacy (3.3 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.5 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (3.4 miles)
• Starbucks (7.9 miles)
• Loveland Coffee (8.1 miles)

Parks

• Virginia Hylton Park (3.1 miles)
• River Center At Saluda Shoals (6.6 miles)
• Saluda Shoals Park (6.6 miles)
• Irmo Community Park (8.6 miles)

Hospitals

• Fmc Lexington Dialysis (4.3 miles)
• Urgent Care Center (7.7 miles)

Places of Worship

• Cornerstone Presbyterian Church (6.3 miles)
• First Baptist Church Of Irmo (7.1 miles)
• Gilbert Life Fellowship (7.5 miles)
• First Baptist Church of Gilbert (8.3 miles)

Theaters

• AMC Harbison 14 (8.5 miles)
• Regal Columbiana Grande (8.5 miles)