Lexington Extended Care

Pros

• The techs seemed to care more than the LPNs.
• Three staff members in the common room were great.
• The staff was polite.
• The facility was clean and well kept.

Cons

• The reviews describe the facility as filthy and not clean, with cleanliness seemingly neglected.
• Staffing is severely understaffed, leading to chronic neglect and inadequate basic care.
• The staff are unable to apply a proper seal to ostomy bags, resulting in leaks four to five times per week.
• A wipe soaked with feces was placed on the patient's eating surface, indicating serious hygiene issues.
• There are countless incidents of negligence and incompetence, described as a widespread pattern of poor care.
• Training sessions were conducted, but there was no follow-up or accountability to ensure improvements.
• Communication is poor, with family members not informed about medications or patient status and meetings frequently not attended.
• Reviews claim bedsores, UTIs, and even death due to mistreatment or neglect, with allegations of overmedication and lack of proper care.

Review

A chorus of family members and visitors paints a harsh picture of a long-term care facility that is supposed to care for some of the most vulnerable residents. Across multiple accounts, the common thread is a pattern of chronic understaffing, inconsistent training, and a culture that families say often feels more like passively managing problems than actively preventing them. The most urgent and recurring concerns center on basic daily care, safety, and dignity: ostomy care that leaks and is not sealed properly, rooms and common areas that feel unclean, and a pervasive sense that concerns from families go nowhere or are dismissed.

Several testimonies focus on the ostomy bags of residents who require ongoing, skilled care. One family member reports that their daughter has lived with an ostomy since 2015 and that the facility repeatedly fails to apply a proper seal, resulting in four or five leaks each week. They describe a scene where a wipe soaked with feces is laid on a patient's eating surface, highlighting what they view as a fundamental breakdown in cleanliness and attention to a sensitive medical need. The accounts emphasize that such issues are not isolated incidents but appear to be part of a broader pattern of neglect tied to inconsistent or unavailable nursing skills and a lack of adequate precautions to protect vulnerable patients.

Training efforts are acknowledged in some reviews, but families say there is no lasting follow-through. One family member notes that they coordinated training sessions with the hospital to teach EC staff how to manage ostomy and other care needs, only to experience zero follow-up afterwards. They point out that even though the facility claims to be a skilled nursing facility, the promised competencies do not translate into reliable practice on the floor. An ombudsman evaluation is mentioned as having occurred, and the family jokes that even their cat might have done a better job than what was observed, underscoring their frustration with what they see as a lack of accountability and improvement.

Understaffing is repeatedly described as the root cause of many problems. Reviews report staff who are too few in number to respond to patient needs in a timely way, leading to delays in receiving water, help with medication, or even basic monitoring. Families recount scenes of patients left in unsupervised conditions for extended periods, rooms that reek of neglect, and meals that arrive late or are inadequately served. One reviewer emphasizes a "pass the buck" attitude that they believe permeates the administration and floor staff alike, making it difficult for families to get transparent information about medication status, patient stats, or care plans. The sense conveyed is that good intentions are undermined by systemic issues - staff turnover, insufficient training, and a culture that rewards quick, minimal responses rather than thorough, proactive care.

The broader consequences of these conditions are described in vivid, sometimes alarming terms. Families report that residents develop bedsores that are not promptly addressed, and UTIs go unchecked or are discovered too late, leading to worsened health outcomes after discharge. Meetings with social workers are described as unreliable, with some witnesses reporting that staff did not show up at scheduled times or failed to communicate critical changes in a patient's condition. When concerns are raised about potential infections or other urgent issues, the responses from staff are portrayed as excuses rather than explanations or preventative actions. The sense is that important health problems are treated as routine inconveniences rather than as urgent medical matters.

Some narratives tie the facility to larger systemic questions, including insinuations about oversight and governance. One account identifies the location as a feeder site for Lexington Medical Center, suggesting that the facility might attract patients who need post-acute or rehabilitative services but then fail to deliver consistently on those expectations. There are claims that the facility hides behind charitable, nonprofit status to shield itself from accountability, and a few reviewers express fear that patients' families are left with few practical avenues to hold the organization responsible for serious harm. A particularly strong lament centers on a grandmother who died after what the reviewer characterizes as mistreatment and abuse, with accusations that the facility exploited lockdown measures during a pandemic to restrict access and oversight. The implication in these accounts is that the combination of profit-mindset, nonprofit labeling, and limited external scrutiny can create an environment where patients suffer while accountability is difficult to pin down.

Amid the intensity of the complaints, there are a few hints of notable inconsistencies in the patient experiences. One review, while harsh, notes that some staff members are polite, and another mentions the existence of a few caring employees on the front lines. A reviewer who describes a family member recovering from a broken hip notes that communication remains a critical weakness, with family members not being kept adequately informed by the LPNs or administration. This individual also questions who is ultimately responsible for ensuring adequate training and the overall quality of care, and whether there is sufficient oversight to ensure that care plans are followed and evaluated. The recurring theme, however, is that even when there are occasional moments of kindness or competence, they are not enough to offset the persistent problems that families say they observe in daily care routines, cleanliness, and safety.

Taken together, these accounts convey a deep sense of distrust and fear among families: a belief that the facility prioritizes volume and quick turnovers over the well-being and dignity of residents, that basic necessities - hydration, bathing, timely assistance, and clean surroundings - are not reliably provided, and that genuine accountability is hard to achieve. The narratives urge serious scrutiny from patient advocates, health regulators, and the community at large. They call for more robust staffing, more consistent training and follow-through, better communication with families, and real consequences for lapses in care. For families facing these circumstances, the takeaway is a stark admonition to explore every available avenue for complaint, evaluation, and potential relocation of a loved one to a setting where safety, respect, and medical needs are prioritized.

Physicians

• SouthernMED Pediatrics - Lake Murray (0.9 miles)
• Medical Park Pediatrics & Adolescence (1.5 miles)
• Lakeview Family Practice (1.5 miles)
• Consultants in Gastroenterology (1.7 miles)
• Bee Healthy (1.7 miles)
• Dermatology of Lexington (1.9 miles)
• Columbia Eye Clinic (2.4 miles)

Restaurants

• Rush's (1.4 miles)
• Moe's Southwest Grill (1.4 miles)
• McDonald's (1.5 miles)
• Sonic Drive-In (1.5 miles)
• Cook Out (1.5 miles)
• Miyabi Jr Japanese Express (1.6 miles)
• Arby's (1.7 miles)

Pharmacies

• Rileys Drugs (1.5 miles)
• Walgreens (1.5 miles)
• Walmart Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.9 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (3.7 miles)
• Starbucks (6.5 miles)
• Loveland Coffee (6.7 miles)

Parks

• Virginia Hylton Park (2 miles)
• River Center At Saluda Shoals (4.9 miles)
• Saluda Shoals Park (4.9 miles)
• Irmo Community Park (7.2 miles)

Hospitals

• Fmc Lexington Dialysis (3 miles)
• Urgent Care Center (6.3 miles)
• Palmetto Health Baptist Parkridge (7.5 miles)
• Palmetto Health Parkridge (7.5 miles)

Places of Worship

• Cornerstone Presbyterian Church (4.6 miles)
• First Baptist Church Of Irmo (5.7 miles)

Theaters

• Regal Columbiana Grande (6.8 miles)
• AMC Harbison 14 (6.9 miles)