Hillsboro Rehab & Specialty Care

Pros

• The people and the food were awesome.
• The OT and PT were great.
• Very good and prompt services.
• The staff was extremely helpful and caring.
• The physical therapy seems to be great there.
• The staff were kind, caring and compassionate.

Cons

• The facility took 45 minutes or more to respond after emergencies.
• The facility was not clean, especially the bathroom.
• It was clearly understaffed.
• The food portions were unbelievably large and inedible.
• The management cares about money more than patient well-being.
• The weekends are severely understaffed.
• The staff were unresponsive, with missed calls and no discharge updates.
• A nurse caused harm by bleeding the patient from sutures and showed poor vigilance.
• A patient was left sitting in her own feces for two hours.
• The facility has an atrocious smell and pitiful care.

Review

Across Avamere Rehab, families describe a wide spectrum of experiences - moments of genuine gratitude for caring hands and effective therapy, tangled with accounts of understaffing, communication breakdowns, and frustrating, even alarming, lapses in basic care. Some visitors speak of staff who felt like heroes during a difficult recovery, applauding the empathy of nurses, aides, and therapists who helped loved ones regain mobility and navigate the weeks of rehabilitation. They remember therapists who were patient, encouraging, and instrumental in getting people home after relatively short stays. A few families even singled out Kaiser liaisons and other coordinators as especially helpful, painting a picture of a place where compassionate care can shine through the chaos of a busy facility.

But there is a darker, persistent undertone to many of these tales. Dozens of reviewers report that the facility is chronically short-staffed, with troubling consequences. Call bells would ring and go unanswered for substantial stretches, sometimes for 45 minutes or more, and the response to emergencies could feel delayed in the face of a sputtering system strained by high demand. Covid-era realities amplified these frustrations: frequent testing, restrictions on visitation, and an atmosphere of heightened stress that some families felt sharpened existing gaps in care. Cleanliness can become compromised as well, with several accounts describing bathrooms and common areas that failed to meet expectations for a healthcare environment.

Food, too, appears as a frequent point of contention. Several reviewers describe meals that were oversized to the point of inedibility, or hot and overcooked, with some noting that food did not arrive in a way that supported comfort or appetite during recovery. One person, reflecting on a stay with a feeding tube, indicated that their assessment of overall care was influenced by other elements of the resident's daily experience, including the quality and temperature of meals. In a few instances, families praised the sheer effort behind the meals, but more often the sentiment leaned toward dissatisfaction, suggesting that nutrition and dining were not consistently aligned with patients' needs.

Communication with families emerges as another recurring theme. In several stories, families waited for updates that never came, or received mixed messages about discharge timing, treatment plans, and what to expect next. Language around care transitions could feel fragmented, with social workers or other staff seemingly distant or overwhelmed, leaving families feeling left out of the loop at a critical juncture. The frustrations extended to practical reliability - people reported lost clothing, delayed reimbursements, and a sense that essential information was slipping through the cracks as the facility managed high patient inflows.

The most alarming notes in these narratives center on concerns around patient safety and medical negligence. A handful of reviews recount deeply troubling incidents: a patient sitting in soiled condition for hours, a nurse allegedly causing a patient to bleed from sutures, and other moments in which fear and discomfort were pervasive. Several families claimed infections after surgeries, suggesting that wound care and post-operative monitoring did not meet expected standards. One reviewer described a scenario where a patient's room was unprepared for serious symptoms, leaving loved ones to confront distressing gaps in monitoring. These accounts have led some families to conclude that state investigations or reviews are warranted, underscoring how quickly confidence in care can erode when safety feels compromised.

Amid these grave concerns, there are still bright spots that some experiences echo. A number of residents and families left with smiles, praising the genuine warmth and dedication of many staff members who showed up day after day to help someone regain their independence. A recurring note from several reviewers highlights therapy as a strength - occupational and physical therapy that patients say helped them move toward home, sometimes accompanied by supportive social services and clear, compassionate interactions with care coordinators. A few reviews mentioned facilities or staff delivering exceptional kindness, and some patients reported positive outcomes and a smoother path to recovery than they had anticipated, especially when comparing experiences across different facilities.

Taken together, this collection of experiences paints a complicated portrait of Avamere Rehab. For every family that valued the personal attention of a nurse who knew their loved one's preferences or praised a therapist for a breakthrough, there was another who wrestled with delays, communication gaps, or unsettling safety concerns. It is a reminder that in a setting as demanding as a skilled nursing and rehabilitation center, outcomes can vary widely not only from patient to patient, but also from shift to shift and unit to unit. If you're considering care for a loved one, these perspectives underscore the importance of asking pointed questions: how many staff are on duty during different shifts, what the facility's infection-control and cleanliness protocols look like, how quickly calls and messages are returned, and how the care team handles post-operative communication and discharge planning. Armed with those conversations, families can better gauge whether a particular stay will align with their expectations for safety, attentiveness, and compassionate support.

This area of Hillsboro, Oregon, boasts a variety of medical facilities including orthopedic and oncology clinics, as well as pharmacies and a nearby community hospital for comprehensive healthcare needs. There are also several cafes and restaurants within a short distance, providing convenient dining options. For leisure activities, there are parks with nature trails for outdoor recreation and relaxation. In terms of transportation, there are car rental services nearby along with public transit options for easy access to the surrounding areas. Additionally, there is a movie theater for entertainment purposes. Overall, this area offers amenities that cater to various needs and interests, making it a potentially suitable location for senior living.

Physicians

• Hillsboro Orthopedic Clinic (0.1 miles)
• Hillsboro Hematology Oncology (0.1 miles)
• Davis Catherina-General Surgeon (0.1 miles)
• Mustaquim Chowdhury MD (0.1 miles)
• Dr Chad Pfefer MD (0.1 miles)
• Podiatric Physicians & Surgeons (0.2 miles)
• Cascade Medical Boutique (0.3 miles)

Hospitals

• Tuality Community Hospital (0.1 miles)
• Tuality Health Education Center (0.2 miles)

Pharmacies

• Hillsboro Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Hillsboro Pharmacy United Drugs (0.5 miles)
• CVS Pharmacy (1.3 miles)
• Rite Aid (1.4 miles)
• Walgreens (3.7 miles)
• Fred Meyer Pharmacy (4.3 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2.4 miles)
• Dutch Bros Coffee (3.7 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Black Rock Coffee Bar (6.2 miles)
• Aurora Coffeehouse PDX (9.3 miles)

Transportation

• Hertz Car Rental - Hillsboro Airport (1.8 miles)
• Hillsboro Airport (HIO) (1.9 miles)
• TriMet Quatama/NW 205th Ave MAX Station (4.4 miles)
• Beaverton Creek MAX Station (7.2 miles)
• Sunset Transit Center (9.6 miles)

Restaurants

• McDonald's (2.4 miles)
• Great Northwest Ice Cream (3.3 miles)
• Park Lanes Family Entertainment Center (3.4 miles)
• Reedville Cafe (4 miles)
• Sonic Drive-In (4 miles)
• Del Taco (4 miles)
• BJ's Restaurant & Brewhouse (4.1 miles)

Parks

• Orenco Woods Nature Park (3.6 miles)
• Tamarack Park (4 miles)
• Hondo Dog Park (4.1 miles)
• Butternut Creek Park (4.7 miles)
• Butternut Park (5.6 miles)
• Granada Park (6.7 miles)
• Tualatin Hills Nature Park (6.9 miles)

Theaters

• Regal Evergreen Parkway & RPX (5.4 miles)
• Century Theater Cedarhill (8.2 miles)