Jhoanna's Adult Care Home, LLC

Pros

• The facility itself is very nice, and the rooms are well-appointed.
• The caregivers demonstrate a positive attitude and are easy to reach.
• They respond immediately to needs, providing prompt assistance.
• Overall, the loved one is happy with their care in the new community.
• The reviewer would recommend this community to other families if there are openings.

Cons

• The food and food service were consistently rated below a (1), with issues of late delivery, cold temperatures, small portions, and poor taste.
• There was a high turnover of cooks during the resident's stay, resulting in a drastic drop in care quality across all areas.
• Despite paying for almost the highest level of care, the resident did not receive many of the services promised.
• The resident experienced at least 10 falls during their stay, with the final fall leading to hospitalization due to negligence.
• A staff member displayed unprofessional demeanor towards the resident when responding to a call button, which was reported but led to no action from management.
• Overall, the experience at Arcadia was deemed unsatisfactory and not recommended for others seeking care for their loved ones.
• Although the facility and rooms were nice, it was suggested that new management may be needed due to poor overall experiences.

Review

The experiences shared above regarding the two different care facilities highlight the varied realities families face when seeking quality assisted living for their loved ones. The contrasting reviews underscore significant disparities in service, attention to needs, and overall satisfaction with the caregiving environment.

In the first review, the writer expressed profound disappointment with Arcadia, an institution that initially seemed promising but ultimately fell short of expectations. The poor quality of food and food service was a recurring theme. It was indicated that meals were frequently delivered late, cold, and in inadequate portions, leading to a subpar dining experience for residents. This decline in culinary standards coincided with high staff turnover; it was noted that over six to seven cooks had cycled through during their loved one's stay. Such instability likely contributed to not only the food quality issues but also a general deterioration in care across all areas within the facility.

The review further detailed a troubling aspect of patient care. Despite paying a premium price for services at nearly the highest level of care available, there was little follow-through on many promised services. The writer recounted alarming incidents of multiple falls experienced by their loved one during his stay—ten falls in total—culminating in a serious injury when he attempted to go to meals without assistance after no staff responded to his calls for help. This incident led to hospitalization and prompted the decision to relocate him out of Arcadia altogether. Compounding these concerns, there was an unsettling episode involving staff demeanor; when an aide entered unexpectedly while family members were present, her loud and dismissive tone left a negative impression about how staff interacted with residents.

In stark contrast stands Johanna's community, where contentment abounds for another family member's recent transition into care. Here, caregivers are praised not only for their professionalism but also for their positive attitudes and readiness to assist efficiently whenever called upon. The family's decision has proven beneficial due largely to Johanna’s ability to manage important medical needs such as wound care—an essential factor given their loved one's condition. The immediate response from caregivers fosters confidence in both residents and families alike.

The satisfaction evident in this second review reflects what is possible when management aligns well with resident care needs and operational efficiency. It speaks volumes about how important it is for establishments like Johanna’s to maintain innate capabilities focused on health support while cultivating an atmosphere conducive to happiness among residents. Families can take solace knowing they can reach out quickly if assistance is required—a critical factor many families consider when choosing long-term accommodations.

This dichotomy illustrates just how crucial attention to detail and consistent staffing practices are within assisted living environments. While some facilities may boast attractive amenities or initial impressions—the real measure lies beneath this facade where actual day-to-day experiences play out for vulnerable populations like seniors needing specialized care.

Overall, these reviews encapsulate powerful lessons on the importance of assessing long-term health facilities not just based on appearances or promotional materials but rather through careful consideration of audible concerns from current or former residents' families that can guide prospective choices effectively going forward.

Happy Valley, Oregon offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With multiple parks nearby, such as Happy Valley Park and Hidden Falls Nature Park, residents can enjoy outdoor activities and staying active. There are also several pharmacies in close proximity, including Walgreens and Rite Aid, ensuring easy access to medications and healthcare essentials. Additionally, there are reputable physicians and hospitals in the area, such as Kaiser Permanente Mount Talbert and Kaiser Sunnyside Medical Center, providing quality healthcare services. For dining options, residents can choose from a selection of restaurants like The Old Spaghetti Factory and Chick-Fil-A. Overall, Happy Valley offers a peaceful setting with essential amenities within reach for seniors looking to settle down in a welcoming community.

Parks

• Happy Valley Park (0.8 miles)
• Southern Lites Park (1.4 miles)
• Hidden Falls Nature Park (2 miles)
• Windswept Waters (2.7 miles)
• Lents Park (4.1 miles)
• Gresham Main City Park (5.4 miles)
• Tsuru Island (5.5 miles)

Pharmacies

• Walgreens (1.5 miles)
• Rite Aid (1.6 miles)
• Walgreens (3.3 miles)
• Walgreens (3.8 miles)
• Rite Aid (4.3 miles)
• Kaiser Sunnybrook Pharmacy (4.3 miles)
• Rite Aid (4.5 miles)

Physicians

• Kaiser Permanente Mount Talbert - Emily West MD (2.3 miles)
• Kaiser Sunnybrook - Institut (2.5 miles)
• Metropolitan Pediatrics (2.8 miles)
• Pacific Digestive Associates (3.5 miles)
• Adventist Medical Pavilion (5.3 miles)
• Eye Health Northwest (5.6 miles)
• Dr. Steven Clark & Associates (5.6 miles)

Hospitals

• Kaiser Sunnyside Medical Center (2.4 miles)
• Adventist Medical Center (5.2 miles)
• Providence Milwaukie Hospital (5.5 miles)
• Legacy Mount Hood Medical Center (7.3 miles)

Restaurants

• The Old Spaghetti Factory (2.7 miles)
• Chick-Fil-A (2.7 miles)
• Stone Cliff Inn (3.6 miles)
• H.K. Cafe (4.5 miles)
• Bodega PDX (5.2 miles)
• High Rocks Steak and Chops (5.3 miles)
• McDonald's (5.5 miles)

Theaters

• Century 16 Eastport Plaza (4.5 miles)

Places of Worship

• St Henry Catholic Church (5.4 miles)
• East Hill Kid City (5.7 miles)

Cafes

• Starbucks (5.7 miles)
• Dutch Bros Coffee (6 miles)
• Keeper Coffee Co. (6 miles)
• Starbucks (6.7 miles)
• Portland Cà Phê (6.8 miles)
• Dutch Bros Coffee (6.9 miles)
• Common Grounds Coffee House (6.9 miles)