Azalea Gardens Memory Care

Pros

• The staff at Azalea Gardens are consistently friendly and caring, treating residents like family.
• Many visitors have noted that the facility is clean and well-maintained, providing a pleasant environment for loved ones.
• Azalea Gardens offers a variety of activities that engage residents, promoting a lively atmosphere.
• Residents receive attentive care from dedicated staff who go above and beyond to ensure their well-being.
• Visitors appreciate the strong communication with weekday staff, highlighting their knowledge and friendliness.
• Several reviewers expressed confidence in recommending Azalea Gardens to other families seeking memory care options for their loved ones.
• The nursing team at Azalea Gardens has been praised as one of the best in years, contributing positively to the overall experience.
• Families feel reassured knowing that there is 24/7 support available for any issues that may arise in the facility.
• Reviewers have highlighted individual staff members for their exceptional service and dedication to resident care.
• The welcoming atmosphere created by the staff makes it a highly regarded choice for those needing memory care services.

Cons

• The experience at Azalea Gardens Memory Care was terrible, and the reviewer would not recommend the facility to others.
• The housekeeping staff did not keep the bathrooms clean or sweep under the beds, leading to dissatisfaction with cleanliness.
• The activity director is described as loud, rude, and unprofessional, failing to engage with most residents during activities.
• There were significant billing issues, including incorrect automatic charges that overdrew a family member's account and unclear extra fees for basic supplies.
• Staff seemed understaffed at times, leading to incidents where help was not readily available when needed.
• Concerns about strong odors in the facility that were overpowering at times negatively affected the overall experience.
• Financial bookkeeping and accounting issues created stress for families regarding payments and refunds that were not processed correctly.
• Comments about inconsistent food quality being served compared to what was on the menu led to disappointment among residents' families.

Review

Azalea Gardens Memory Care has become a focal point for families seeking care for their loved ones, but the experiences shared by visitors and families reveal a complex picture of both commendable strengths and notable weaknesses within the facility. Many reviews highlight the dedication and warmth exhibited by the staff, particularly in how they interact with residents. Numerous visitors noted that they felt welcomed by friendly employees who consistently go above and beyond to ensure that residents are comfortable, clean, and content. Several individuals expressed gratitude for the staff's attentiveness, stating that it creates an atmosphere reminiscent of family care. This sense of community was emphasized as a primary reason for recommending Azalea Gardens to others.

However, the reviews also expose several recurring issues that could impact potential residents' decisions. A common complaint revolves around staffing challenges; many visitors felt that there were instances when the facility appeared understaffed. For example, one reviewer recounted an incident where a man fell in the dining area, and assistance was slow to arrive as multiple staff members were reported to be outside smoking during critical moments when help was needed inside. Such instances raise questions about employee availability during emergencies and highlight a need for better management of staff breaks.

Another frequently mentioned concern is regarding cleanliness and maintenance. While several reviewers appreciated that overall areas of Azalea Gardens were kept clean, specific complaints about housekeeping practices arose. Critiques included inadequate cleaning in bathrooms and under beds, which diminishes the overall impression of hygiene—an essential factor for families placing their loved ones in memory care facilities.

Communication issues related to billing have also surfaced repeatedly among reviews. Some families faced significant problems concerning financial arrangements, including unexpected charges related to monthly payments not being processed correctly or additional fees for basic supplies like toilet paper or shampoo that should ideally be included in monthly fees. One family even encountered a frustrating situation where their account was overdrafted due to billing discrepancies amounting to $12k over three months—a disheartening experience that compounded financial stress during an already challenging time.

The leadership team at Azalea Gardens has come under scrutiny as well. Although some praised previous directors for fostering a positive environment—highlighting particular staff members who showed exceptional dedication—concerns lingered about current directorial oversight and consistency in leadership quality. Visitors yearned for positive management styles from prior leaders who effectively engaged with both staff and residents alike; this desire underscores how much impact good leadership can have on creating a favorable atmosphere.

Despite these criticisms, there remain numerous testimonials praising specific elements such as activities provided for residents, which play an important role in enhancing their quality of life. Many reviewers noted that while weekdays generally saw more attentive staffing levels—with good communication between staff members—the weekend experiences varied significantly; this inconsistency detracted from what could otherwise be seamless care throughout all days of operation.

In summary, Azalea Gardens Memory Care stands out for its dedicated staff who treat residents with compassion akin to family affection—and many families voiced satisfaction about their overall experience with caregivers who genuinely seem invested in providing quality service. However, issues such as inconsistent staffing levels during busy times, cleanliness concerns related to housekeeping practices, ongoing billing mishaps pointing toward poor financial communication processes alongside fluctuating leadership effectiveness cast shadows on what could otherwise be considered an excellent establishment for memory care services.

This part of Muskogee, Oklahoma offers a convenient and diverse range of amenities that cater to the needs of seniors looking for a comfortable and vibrant community. With several physicians, pharmacies, and hospitals within close proximity, residents have access to quality healthcare services. Additionally, there are various dining options nearby, ranging from fast food to Mexican cuisine, as well as cafes for leisurely meals or socializing. For outdoor activities and relaxation, parks like Spaulding Park and Gulick Park provide green spaces for walking or picnicking. Transportation services such as Enterprise Rent-A-Car offer convenience for travel needs. Overall, this area provides a mix of essential services and recreational opportunities that can contribute to a fulfilling senior living experience in Muskogee.

Physicians

• Children's Clinic (0.1 miles)
• Muskogee Pet & Nuclear Imaging (0.1 miles)
• Eye Care of Muskogee (0.5 miles)
• Muskogee Immediate Care (0.5 miles)
• Dr Lamberts Office (1.5 miles)
• Premier Pediatric & Adolescent Care (2.6 miles)
• Ronald Hood, MD (3.2 miles)

Restaurants

• Mahylon's (0.1 miles)
• McDonald's (0.3 miles)
• Sonic Drive-In (0.4 miles)
• Chow's Express (0.8 miles)
• Brw Foods (1.1 miles)
• Jose’s Mexican Restaurant (1.4 miles)
• La Noria Mexican Grill (1.6 miles)

Places of Worship

• Faith Pentecostal Church of God (0.3 miles)
• Eastside Church of Christ (1.1 miles)
• Christ Church (1.4 miles)
• Central Baptist Church (1.4 miles)
• Southern Baptist Convention (1.6 miles)
• Northside Baptist Church (1.9 miles)
• Grace Episcopal Church (2.5 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Economy Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Native Grass Dispensary - Main St (2 miles)
• Ernies Pharmacy Wellnes (3.9 miles)
• Economy Pharmacy (4.2 miles)
• Valu-Med Pharmacy (6.1 miles)

Cafes

• Anna's Coffee Cup (1.4 miles)
• Starbucks (4.2 miles)

Parks

• Spaulding Park (1.5 miles)
• Gulick Park (2.6 miles)
• Greenleaf State Park (9.3 miles)
• Spaniard Creek Public Use Area (10.7 miles)

Transportation

• Enterprise Rent-A-Car (2.1 miles)
• Dirty Creek Taxidermy (12 miles)

Hospitals

• Muskogee Health Center (2.1 miles)
• Saint Francis Hospital Muskogee East (3.2 miles)
• Muskogee Community Hospital (3.2 miles)
• Cornerstone Hospital Of Oklahoma (4.4 miles)
• Solara Hospital Muskogee (4.5 miles)
• Eastern Oklahoma VA Health Care System (4.8 miles)