West Park Rehabilitation Center Skilled Nursing and Memory Care in Columbus, OH

Pros

• The people in the facility are friendly and treat residents like family; the staff are trustworthy with care.
• The service is wonderful and the environment is welcoming, with a good dietary manager.
• The place is really nice and the people are kind; residents feel very safe.
• West Park feels like family, with a seasoned, caring management team and caregivers who are second to none.
• The facility is clean, organized, and provides a warm and welcoming environment for recovery.
• The staff are excellent, with RNs and aides who are caring and efficient, and the food staff go out of their way to prepare special foods.
• The team at West Park is considered the best the reviewer has ever worked with.
• The admissions director does a fantastic job.
• The staff are caring, patient, and attentive, helping residents thrive.
• The grounds are lovely, and the activities program provides engaging experiences for residents and families.
• The therapy department listens to patient questions and aims to transition patients home quickly and safely.
• West Park is a warm and caring facility where staff are hands-on and put smiles on residents' faces.

Cons

• The facility is dirty and poorly cleaned, and the staff are rude and unhappy, with cold meals.
• The staff are selfish and incompetent, and only the desk reception staff are pleasant.
• The care provided is nonexistent, like a prison.
• The facility is severely understaffed and shabby.
• Residents are ignored, and some workers do not seem to care about the people they are supposed to care for.
• There is a strong urine odor after hours.
• The meals are extremely tiny and do not arrive on time, and medications are not delivered on schedule.
• A dementia resident had her money stolen and belongings taken, with no one explaining what happened.

Review

West Park Rehabilitation Center is best suited for families seeking a warm, relationship-driven skilled nursing and memory care option in Columbus, where rehab stays and long-term care are delivered with evident heart. Residents who prize a team that operates with a family feel, hands-on nursing attention, and frequent, clear communication will find a good fit here. The community tends to shine for quick recuperation after surgery, stroke, or other rehab needs, and for relatives who want to see staff who treat loved ones like members of the family rather than anonymous patients.

Those who may want to consider alternatives are families who cannot tolerate inconsistencies in staffing or care quality, or who place a premium on pristine, uniformly high standards across all shifts. Several reviews raise red flags about understaffing, uneven attentiveness, and moments when residents are not promptly attended to. Complaints range from meals and odor issues to patients left in soiled garments or calls not answered. For those prioritizing flawless upkeep, consistently proactive assistance, and uniform performance from every shift, a carefully scoped alternative may be worth exploring.

The strongest positives here revolve around people: a staff culture that feels supportive and genuinely caring, a sense of safety, and a structure that centers on the resident and family. Families repeatedly praise the social services and rehab teams for communication and coordination, and they highlight nurses, aides, and even dietary staff who go the extra mile. The environment is described as clean, organized, and welcoming, with therapy staff focused on getting patients home quickly and safely. The admissions process is praised for efficiency and responsiveness, and the overall atmosphere often comes across as nurturing, which matters greatly to families navigating recovery and ongoing care decisions.

Still, the negatives cannot be dismissed, and they color the decision for many families. Instances of understaffing and inconsistent responsiveness show up in multiple reviews, including reports of delays in assistance, calls going unanswered, and staff members who seem distracted or disengaged at times. There are also accounts of odor concerns, fluctuations in cleanliness, and meals that fall short of expectations. A handful of experiences describe neglectful moments or poor treatment by certain staff, which underscores the reality that outcomes here depend heavily on which shift is present and who is supervising care on any given day. These factors matter greatly for families weighing reliability against warmth.

Practical guidance for families considering West Park centers on proactive due diligence. Tour with a questions-first mindset: verify current nurse-to-resident ratios, ask to meet the rehab team and the social services lead, and observe how staff respond to routine requests during a visit. Inquire about memory care programming specifics, dining accommodations, and whether special dietary needs can be consistently met. Check maintenance and housekeeping routines, and solicit experiences from current residents or families about weekend performance. Finally, confirm how communication will be structured during a stay - what updates arrive, how often, and through which channels - so care plans stay aligned with expectations and goals.

Overall, West Park presents a solid, practical choice for families who want a nurturing, hands-on environment capable of supporting both rehabilitation and ongoing memory care. Its strengths - clear communication, engaged therapy teams, and a homey, attentive culture - can translate into strong outcomes when staffing is stable and attentiveness is consistent. The community is less suitable for those who require flawless, uniform performance every shift, or for families who cannot tolerate reports of understaffing or cleanliness lapses. For the right family, with a priority on compassionate care and active rehab with a personal touch, West Park stands out as a credible, effective option in Columbus.

Located in Columbus, Ohio, this neighborhood offers a variety of amenities and services that could cater to the needs of seniors looking for a comfortable and convenient living environment. With several parks nearby such as Stoneridge Park and Freedom Park, there are opportunities for outdoor activities and relaxation. The area also boasts multiple pharmacies including CVS Pharmacy and Walgreens within close proximity, making it easy to access medications and healthcare essentials. In terms of healthcare options, hospitals like Mount Carmel Grove City and Nationwide Children's Hospital are just a short distance away. Additionally, there are plenty of dining options ranging from fast food chains like Popeyes Louisiana Kitchen to local breweries like Land-Grant Brewing Company. For those interested in cultural activities, theaters like AMC Starplex Columbus 10 are available for entertainment. Overall, this part of Columbus offers a blend of recreational, healthcare, and dining options that could suit the preferences of seniors seeking a vibrant community to call home.

Parks

• Stoneridge Park (1.2 miles)
• Freedom Park (4.1 miles)
• Schiller Park (4.3 miles)
• Scioto Mile - Promenade/Riverfront (4.3 miles)
• Goodale Park (5 miles)
• Quarry Trails Metro Park (6.3 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.9 miles)

Physicians

• Hilltop Family Health (2.4 miles)
• West Side Health Center (2.5 miles)
• Flowers Family Practice (2.6 miles)
• Ohio Hospital for Psychiatry (2.9 miles)
• Doctors Hospital (4.3 miles)
• Central Ohio Cardiovascular (4.4 miles)
• Tri-Village Family Health (4.4 miles)

Restaurants

• Popeyes Louisiana Kitchen (3 miles)
• Roosters (3.1 miles)
• BrewDog Franklinton (3.9 miles)
• Land-Grant Brewing Company (4 miles)
• High Bank Distillery (4.2 miles)
• Flyers Pizza & Subs (4.2 miles)
• Milestone 229 (4.2 miles)

Cafes

• One Line Coffee (3.8 miles)
• Starbucks (5.2 miles)
• Starbucks (5.5 miles)
• Starbucks (5.6 miles)
• Fox in the Snow Cafe (5.7 miles)
• Panera Bread (6.2 miles)
• Starbucks (7.6 miles)

Places of Worship

• Trinity Evangelical Lutheran Church (4.5 miles)
• St Christopher Church (4.8 miles)
• Holy Name Church (7 miles)

Hospitals

• Mount Carmel Grove City (4.7 miles)
• Nationwide Children's Hospital (5.3 miles)
• Select Specialty Hospital (5.4 miles)
• Richard M Ross Heart Hospital (5.7 miles)
• OSU Harding Hospital (5.8 miles)
• Ohio State University Hospital East (6.6 miles)

Theaters

• AMC Starplex Columbus 10 (6.1 miles)