Sanctuary Pointe Nursing & Rehabilitation Center

Pros

• The facility is fairly new, very comfortable, and exceptionally clean.
• Staff members are appreciated for their pleasant and professional demeanor.
• Prosper provided kind and thorough assistance to a resident, leaving a positive impression on both the resident and her family.
• The outdoor area, including a gazebo, offers accommodating grounds for residents.
• The rehabilitation department is considered top-notch and dedicated to helping patients recover effectively.
• Residents have expressed gratitude for the care they've received, with some acknowledging the efforts made by staff to ensure their well-being.

Cons

• The response time after pressing the nurse button was unacceptable, leading to patients being left without assistance for extended periods.
• There is a severe shortage of staff available during nights and weekends, leaving residents without adequate care.
• Patients were reportedly left in their own feces, resulting in bed sores due to neglectful care.
• Communication regarding staffing issues was inadequate, with management dismissively stating that no one wants to work nights or weekends.
• The facility's COVID-19 restrictions prevented families from visiting and checking on their loved ones' care.
• One family member expressed doubt that staff would allow their own relatives to receive care at the facility due to observed neglect.
• Despite having a few good nurses, the overwhelming lack of staff resulted in poor overall patient care.

Review

Sanctuary Pointe Nursing & Rehabilitation Center has garnered a mixed bag of reviews, with some praising the facility and staff while others express grave concerns regarding patient care. This duality in experience underscores the importance of thorough evaluation when considering rehabilitation options for loved ones.

On one hand, there are glowing testimonials about the comfort and cleanliness of Sanctuary Pointe. One reviewer described it as a fairly new facility that is not only comfortable but also meticulously maintained. The appreciative sentiment extends to the staff, who were lauded for their kindness and professionalism. In particular, a caregiver named Prosper received high praise from another visitor who reported on her mother's experience at the center. The visitor noted Prosper’s courteous demeanor and thorough assistance when helping her mother use the restroom, expressing gratitude towards both the staff and facility for providing such essential support.

However, this positive outlook stands in stark contrast to experiences detailed by other reviewers. A particularly alarming account recounts a family member's dissatisfaction with the level of care received by their grandfather during rehabilitation following surgery. The reviewer highlighted an unacceptable response time to call buttons used by patients needing assistance, stressing that many residents were left waiting too long—often resulting in unfortunate accidents before help arrived. This kind of negligence paints a troubling picture of systemic understaffing, especially during night shifts or weekends when help was notably scarce.

Furthermore, this lack of adequate staffing led to severe consequences for some residents, including bedsores due to prolonged periods spent in soiled conditions without proper attention. The reviewer expressed outrage over how it seemed patients were left alone to endure suffering—“laying in their own feces”—until morning shifts started up again. Such accounts raise serious questions about management practices at Sanctuary Pointe and whether they truly prioritize patient welfare or if finances dictate operations more than care standards do.

In light of these criticisms, it is important to consider how COVID-19 restrictions may have heightened feelings of neglect among families unable to visit their loved ones during recovery. The inability for family members to check in on patients raised red flags about safety and well-being at a crucial time when transparency was needed most. As a result, one reviewer reported that their grandfather ended up hospitalized again shortly after leaving Sanctuary Pointe due to complications believed to be stemming from inadequate care during his stay.

Interestingly enough, another personal account revealed an evolution from initial frustration into gratitude over time spent at Sanctuary Pointe. Lauren K Johnson candidly reflected on her behavior during those early weeks as being less than pleasant due to her own discomfort; however, she expressed sincere appreciation toward staff efforts who tried tirelessly to cheer her up even under trying circumstances—evidently offering an apple pie as a gesture of goodwill that she had not felt she deserved at the time.

The juxtaposition between these experiences highlights not just individual instances but systemic issues faced by eldercare facilities like Sanctuary Pointe Nursing & Rehabilitation Center. While some staff members display commendable dedication and compassion toward those they serve, larger operational challenges seem evident throughout reviews indicating variable quality across shifts and departments—a critical element for potential residents' families considering where best to seek rehabilitation services. Moving forward requires addressing these discrepancies head-on ensuring comprehensive support systems are firmly established so every resident receives optimal care consistent with expectations set forth upon admission into such facilities.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (3.4 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.2 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.5 miles)

Parks

• Harbin Park (2 miles)
• Winton Woods Cherry Hill Shelter (2.3 miles)
• Marcum Park (7.6 miles)

Restaurants

• Cracker Barrel (2.1 miles)
• Wendy's (2.1 miles)
• The Goody Shop (2.2 miles)
• McDonald's (2.3 miles)
• Skyline Chili (2.9 miles)
• Popeyes Louisiana Kitchen (3.3 miles)
• Chick-Fil-A (3.6 miles)

Hospitals

• Mercy Health Fairfield Hospital (2.9 miles)
• Cincinnati Children's Fairfield (3 miles)
• Mccullough Hyde Ross Medical (6.2 miles)
• Butler County Medical Center (6.6 miles)
• Cincinnati Children's (6.8 miles)
• Group Health Medical Center (7.2 miles)
• Mercy Health - West Hospital Campus (7.9 miles)

Physicians

• Mercy Health - Dry Ridge Family Medicine (3.1 miles)
• Allergy & Asthma Care - Drs. Sodhi And Seyerle (4.2 miles)
• Bowen Center For Women's Health (4.4 miles)
• Springdale Family Medicine (4.7 miles)
• Cincinnati Foot Care (5.2 miles)
• White Oak Family Practice (5.5 miles)
• UC Health Primary Care Family Medicine (6 miles)

Cafes

• Starbucks (3.2 miles)
• Panera Bread (5.4 miles)
• Gabby's Cafe (6.9 miles)
• Starbucks (7.4 miles)
• Starbucks (7.6 miles)
• True West Coffee (7.9 miles)

Places of Worship

• Vineyard Church Northwest (3.9 miles)
• Lifespring Christian Church (5.3 miles)
• St Vivian's Catholic Church (6 miles)
• St James of the Valley (6.6 miles)
• White Oak Chapel (7 miles)

Theaters

• Showcase Cinema de Lux Springdale 18 (4.4 miles)
• AMC West Chester 18 (7.9 miles)

Transportation

• U-Haul Moving & Storage (7.3 miles)