Brookdale Fayetteville

Pros

• The staff at Brookdale Fayetteville is exceptionally caring and treats residents like family.
• Residents receive quality food and hydration, contributing to improved health and strength.
• The facility is clean, well-maintained, and features a variety of engaging activities for residents.
• The staff is friendly, knowledgeable, and attentive to both residents’ needs and families' concerns.
• Brookdale Fayetteville offers a welcoming community atmosphere where relationships among residents are fostered.
• Families appreciate the thorough communication and support provided during tours and inquiries about care options.
• The memory care programs are thoughtfully designed to meet the needs of residents with cognitive challenges.

Cons

• Brookdale failed in its most basic duty to give the resident life-saving medication, which resulted in serious complications and ultimately contributed to her death.
• There was a shortage of staff and high staff turnover, leading to a decline in attention to detail and care quality.
• The facility increased prices significantly each year, imposing additional financial strain on families.
• The lack of proper safeguards and oversight led to multiple medication errors and jeopardized resident safety.
• The absence of a program director impacted the quality of the activity programs offered to residents.
• Some maintenance problems within the building were noted, affecting overall resident satisfaction.
• Despite admitting their mistake regarding medication administration, Brookdale never formally apologized or provided condolences to the grieving family.
• One reviewer felt that Brookdale Fayetteville was too large for their loved one, suggesting that a smaller memory care facility would be more suitable for individualized attention.
• While the food was rated as good by some residents, there were complaints about it being greasy.

Review

Brookdale Fayetteville has garnered a combined response from families and individuals reflecting both heartfelt appreciation and significant concerns regarding the quality of care provided within its walls. Many reviews highlight the unwavering dedication of the staff, who treat residents with warmth and respect, often referring to them as family. One reviewer noted that their mother was treated with such kindness that it felt as though the staff were caring for a cherished grandmother. This sentiment is echoed by others, who repeatedly mention the familiarity of the staff with both residents and their families, creating an atmosphere reminiscent of home.

However, not all experiences were positive. Several reviewers expressed alarm over critical lapses in care standards that occurred during their loved ones' residency. A particularly harrowing account detailed an incident where a resident missed vital anti-seizure medication due to a lack of oversight, leading to tragic consequences. The absence of proper safeguards to ensure medication administration was highlighted as a significant concern, raising questions about Brookdale's commitment to fundamental care practices. Despite acknowledging their mistake after the tragedy, the management reportedly failed to offer formal condolences or apologies to the grieving family, indicating potential deficiencies in customer relations following serious incidents.

Many families noted additional systemic issues within Brookdale Fayetteville that compounded these serious problems. Complaints concerning staffing shortages and high turnover rates were prevalent among reviews. These factors contributed to lapses in overall service quality and attention to detail. Although residents initially thrived thanks to attentive care routines, as turnover increased and staffing became inconsistent, some services began to fall short — particularly concerning medication management and basic safety protocols.

Despite these challenges, some families reported overwhelmingly positive experiences at Brookdale Fayetteville. Residents reportedly enjoyed good food options that catered to dietary needs and participated actively in various scheduled activities— even after challenging starts in comparable facilities elsewhere. Families praised how well-rounded programs catered specifically towards memory care needs appeared genuinely beneficial; even those unable to transition into Brookdale Fayetteville due to unforeseen circumstances shared their positive interactions with staff during tours or preliminary assessments.

Affordability also emerged as a notable concern across multiple reviews; several described costs creeping upward significantly year-on-year—a common pattern attributed perhaps to corporate ownership by private equity firms aiming for profit margins over patient-centric care models. While many felt compelled by Brookdale's offerings, including dedicated nursing services on site every day, families found it increasingly challenging financially through extended stays.

In conclusion, while Brookdale Fayetteville appears committed on many fronts — from congeniality among employees to engaging wellness activities — there remains a pressing need for improved staffing strategies and robust systems designed for medication management oversight. With numerous testimonials underscoring both commendable aspects alongside areas for critical improvement, prospective residents must weigh these diverse experiences thoughtfully while navigating decisions regarding long-term care options suited best for their unique situations and health requirements.

This part of Fayetteville, New York, offers a variety of amenities and conveniences that would cater to a comfortable senior living experience. With several cafes and restaurants within a short distance, there are plenty of dining options to choose from. Additionally, there are various healthcare facilities in close proximity, including physicians' offices and pharmacies, ensuring easy access to medical care. For those who enjoy outdoor activities, there are several parks nearby where one can relax and enjoy nature. The area also offers transportation services and is conveniently located near hospitals for any emergency medical needs. Overall, this neighborhood provides a well-rounded environment for seniors looking for a convenient and vibrant community to call home.

Cafes

• Starbucks (0.7 miles)
• Panera Bread (1 miles)
• Starbucks (3.3 miles)
• DiBella's Subs (3.7 miles)
• Tous Les Jours (4.9 miles)
• Cafe Kubal (5.6 miles)

Restaurants

• Bull & Bear Roadhouse (0.8 miles)
• McDonald's (0.9 miles)
• Chipotle Mexican Grill (3.3 miles)
• Knights Delights (3.6 miles)
• Applebee's (3.9 miles)
• Sonic Drive-In (4 miles)
• Taco Bell (4 miles)

Physicians

• Shady, Amr University Internists East (0.8 miles)
• East Side Dental Specialists (1 miles)
• Northeast Medical Urgent Care (1.5 miles)
• A.M.P. Urology (1.5 miles)
• CNY Cosmetic & Reconstructive Surgery (1.5 miles)
• Psychiatric Consultants-CNY - Francis J Durgin MD (2 miles)
• Internist Associates of Central New York, PC (2.1 miles)

Parks

• Coulter Park (1.5 miles)
• Mill Run Park (2.1 miles)
• Green Lakes State Park (3.6 miles)
• Clark Reservation State Park (4.5 miles)
• Old Erie Canal State Historic Park - Kirkville (5.6 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Wegmans Wokery (2.3 miles)
• Wegmans (2.3 miles)
• Kinney Drugs (3.2 miles)
• Bristol-Myers Squibb (4.8 miles)
• Walgreens (5 miles)
• Kinney Drugs (5 miles)

Places of Worship

• Holy Cross Church (3.3 miles)
• May Memorial Unitarian Universalist Society (3.8 miles)
• Islamic Society of Central New York Mosque (6 miles)

Transportation

• U-Haul Moving & Storage (5.6 miles)

Hospitals

• Specialists One Day Surgery (5.9 miles)
• Crouse Promptcare (6.5 miles)
• Suny Upstate Medical University University Hospital (6.5 miles)
• Syracuse VA Medical Center (6.5 miles)
• Crouse Hospital: Human Resources (6.6 miles)
• Bio Essex & Humanities (6.6 miles)
• University Hematology/Oncology (6.7 miles)