Rancho Manor Healthcare and Rehab Center

Pros

• The marketing representative was engaging, friendly, and knowledgeable about the facility's processes.
• The center offers rehabilitation services, transportation for dialysis, and a family-like environment.
• Several residents expressed satisfaction with the care they received at the facility.
• The administrator received positive feedback from visitors during their tour.
• Residents are allowed to bathe daily and can have personal phones in their rooms.
• Overall, some reviewers found the facility's programs appealing and noted a warm environment during their visits.

Cons

• The initial positive impression of the administrator and staff was later revealed to be deceptive, as conditions in the facility deteriorated over time.
• Residents who are not mobile are frequently seen in visibly soiled undergarments, contributing to an unpleasant smell that permeates the hallways and dining room.
• Bedding is changed infrequently, leading to a persistent odor of urine and feces throughout the facility.
• There is a severe shortage of clean sheets and towels, resulting in inadequate hygiene for residents.
• Improperly washed linens with stains and odors are often placed on residents' beds due to low-quality detergent and malfunctioning laundry equipment.
• Staffing levels are insufficient for ensuring resident safety and well-being, with approximately one caregiver for every 15-20 residents.
• Numerous medication errors occur due to unqualified nurses and caregivers who remain employed despite identified issues.
• Housekeeping services are inconsistent, often resulting in poorly cleaned rooms and bathrooms that only receive superficial attention.
• Residents often do not receive showers because caregivers claim they "refused," reflecting a lack of initiative in providing necessary care.
• Overall management appears ineffective, leading to complacent behavior among some staff members and substandard care for residents.

Review

The reviews from both residents and visitors of the facility provide a complex picture of the care and environment therein, ranging from initial positive impressions to severe concerns regarding cleanliness and staff quality. Initially, many visitors are struck by the friendly demeanor of the staff, particularly those in administrative roles such as the administrator and director of nursing. This favorable first impression often sets a tone of optimism for prospective residents and their families. The marketing representatives are described as engaging, knowledgeable, and efficient in guiding new clients through what can be an overwhelming process?setting appointments for tours and highlighting available services like rehabilitation, transportation to dialysis, and varied resident activities.

However, as some reviews indicate, this welcoming facade seems to crumble with prolonged observation. One particular review stands out for its stark criticism regarding the unsanitary conditions experienced daily by residents. Specifically mentioned are issues related to residents who are unable to adequately care for themselves being left in soiled undergarments that reek of bodily waste. Such neglect not only affects personal dignity but also raises health concerns about infections or other complications resulting from poor hygiene practices within the facility.

This concern further extends to bedding cleanliness; reports reveal that sheets are infrequently changed and often arrive stained or odorous due to improper washing techniques. Contributing factors include shortages in necessary supplies like sheets and towels alongside reported instances where laundry was inadequately cleaned using cheap detergents. The consequences of these actions lead not just to unclean living environments but also create a pervasive unpleasant smell that can infiltrate communal spaces such as hallways or dining areas when rooms must be closed off for guest visits.

Staffing levels emerge as another area fraught with challenges; numerous reviews mention alarming ratios of caregivers to residents?approximately one LPN/RN paired with 15-20 residents?which is far below what is typically considered safe or adequate in healthcare settings. Errors in medication administration have also been noted due to either poorly qualified nurses or lackadaisical certified medication technicians (CMTs). Despite some highly competent staff members who genuinely seem committed to their roles, there appears to be an overarching culture among some employees characterized by apathy and complacency?reflective perhaps of insufficient managerial oversight leading to disillusionment among dedicated workers.

Housekeeping services are depicted as inconsistent at best; while some members may strive for higher standards, others seemingly conduct only superficial cleanings?resorting instead to masking odors with harsh disinfectants rather than addressing the root cause of uncleanliness. This leads families contemplating residence at the facility into mental quandaries centered on their loved ones? overall well-being amidst such adverse conditions?a struggle compounded by explanations given by CNAs that insist on resident refusals for essential hygiene routines like showers.

Yet amid these concerning issues exist glimpses of potential within the facility?s structure itself: multiple tours have noted pleasant environments complete with family-like atmospheres where certain attentive staff members uplift spirits among residents. Some visitors have indeed expressed satisfaction with their interactions during tours?they appreciated amenities such as daily bathing opportunities, personal laundry facilities, private room arrangements, and even having personal phones installed at individual expense which implies a degree of autonomy cared about by management.

Ultimately these mixed reviews conjure an image clamoring for improvement alongside hopefulness among families seeking comfort despite obvious shortcomings encountered firsthand within this healthcare setting. As individuals contemplate relocating loved ones into assisted living arrangements?or seek alternatives altogether?the experiences shared could serve not just as cautionary tales but motivating prompts demanding better care standards established industry-wide so every resident might receive dignity along with comprehensive support tailored distinctly towards improving life quality regardless of circumstance faced daily. In essence lies an urgent need for change aimed at elevating standards across all domains involved while simultaneously amplifying success stories emerging from dedicated team members striving tirelessly amidst adversities faced head-on.

This part of Florissant, Missouri offers a convenient and diverse range of amenities for seniors. There are multiple pharmacies within close proximity for easy access to medication and healthcare needs. The area also features a variety of dining options, including popular chains like Chipotle Mexican Grill and Chick-Fil-A, as well as cafes like Starbucks for social gatherings or coffee breaks. In terms of healthcare, there are hospitals such as Christian Hospital nearby for medical emergencies. Additionally, there are places of worship for spiritual fulfillment and theaters like AMC Streets Of St Charles 8 for entertainment options. Overall, this part of Florissant provides a well-rounded environment with essential services and recreational opportunities tailored to senior living needs.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• Schnucks (1.4 miles)
• Walgreens (1.4 miles)
• Dierbergs (2 miles)
• Schnucks (2.3 miles)
• Schnucks (2.5 miles)

Parks

• St Ferdinand Park (1.2 miles)
• Piasa Park (8.4 miles)
• Blanchette Memorial Hall (9 miles)
• Garfield Park (9.1 miles)
• Frontier Park (9.2 miles)

Restaurants

• Chipotle Mexican Grill (1.3 miles)
• Saint Louis Bread Co. (1.3 miles)
• Applebee's (1.3 miles)
• KFC (1.3 miles)
• Firehouse Subs (1.3 miles)
• Chick-Fil-A (1.4 miles)
• McDonald's (1.4 miles)

Cafes

• Starbucks (1.3 miles)
• Made. by Lia (1.9 miles)
• Old Town Donut Shop (2.1 miles)
• Starbucks (3.1 miles)

Transportation

• U-Haul Moving & Storage (5.2 miles)
• St. Louis Lambert International Airport (STL) (5.9 miles)
• TSA PreCheck A Gates (5.9 miles)
• TSA Security Checkpoint Gates C & D (5.9 miles)
• Terminal 1 (6 miles)
• Terminal 1 Passenger Pickup (6 miles)
• Southwest Airlines (6.1 miles)

Hospitals

• Christian Hospital (5.3 miles)
• DePaul Health Center - Emergency Room (7.8 miles)
• DePaul Hospital (7.8 miles)
• St Joseph's Hospital (9.3 miles)
• Getwebbed Net (9.4 miles)
• Saint Anthony's Medical Equipment (9.7 miles)
• Saint Anthony's Health Center (9.9 miles)

Places of Worship

• St Ann Catholic School (8.1 miles)
• Millennium Temple Church of God in Christ (9.3 miles)
• Elm Street Presbyterian Church (10 miles)

Physicians

• Riverbend Ophthalmology (9 miles)
• Saint Anthony's Cancer Center of Excellence (9.4 miles)
• Optimal Health Medicine (9.6 miles)
• Riverbend Ophthalmologists (9.6 miles)
• JCH Mecical Group (9.9 miles)
• Saint Anthonys Sleep Studies (9.9 miles)
• Alton Internal Medicine (10.2 miles)

Theaters

• AMC Streets Of St Charles 8 (10.1 miles)