Lakewood Group

Pros

• The staff and therapists provide a positive experience.
• The practice accepts most major insurances.
• The staff are helpful and supportive.
• The office staff were prompt in reaching out and correcting scheduling issues.
• The receptionist Amanda is warm, welcoming, and efficient.
• Dr. Caldwell is wonderful at her job.
• The practice is absolutely lovely overall.
• The reviewer would recommend the practice.

Cons

• The clinic had repeated appointment rescheduling and poor notification, causing a patient to drive 40 minutes only to learn the doctor wasn't seeing patients.
• Billing was described as horrible and inconsistent, with new insurance not in-network and immediate bills issued without proper notice.
• The office appeared disorganized, with the first virtual link arriving exactly at the start time and a later platform switch causing long delays.
• Staff communication was poor, including a receptionist who would not share the address and billing staff who were agitated over a receipt request.
• There was a pattern of not respecting patients' time, with links arriving late and calendars not aligning for scheduled meetings.
• The practice was accused of misdiagnosing ADHD and not listening to patients, discouraging others from seeking help there.

Review

The clinic comes across as a place with a strong core of caring professionals who can offer real warmth and support. Several reviewers emphasize that the staff and therapists are helpful, supportive, and easy to talk to, creating an atmosphere that feels safe and reassuring. In particular, people point to the receptionist as a bright spot - Amanda is described as warm, welcoming, and efficient - and Dr. Caldwell is singled out as wonderful at her job. For many, this combination of friendly front-desk service and capable clinical care makes the practice feel like a solid match for someone seeking mental health support. There's a sense that, when things go smoothly, the team can help patients feel comfortable, at ease, and hopeful about their treatment journey. The sentiment of "Absolutely lovely on the whole" and a willingness to recommend the practice reflects a genuine positive experience for those who have had consistently positive interactions with staff and clinicians.

On the insurance front, several reviews note that the clinic accepts most major insurances, which is a meaningful factor for patients navigating mental health care costs. This aspect contributes to the overall appeal for many people who want access to consistent coverage and fewer financial surprises. The sense of access to qualified professionals within a familiar network is a recurring theme, and for some, that reassurance is a strong reason to stay engaged with the providers despite the ups and downs described elsewhere.

However, the feedback is not uniformly glowing, and there are repeated concerns about scheduling and communication that complicated many patients' experiences. One reviewer recounts driving a long distance - about 40 minutes - to a scheduled appointment only to be told that the doctor wasn't seeing patients at that time and to be left uncertain because the receptionist wouldn't share the address when called. That kind of gap - where the patient shows up prepared and informed, only to encounter a last-minute change without clear guidance - tends to erode trust and makes it harder for someone who is already managing mental health concerns to stay engaged.

There is also a parallel narrative where scheduling issues were acknowledged, but the clinic responded promptly to correct them. In this account, the office staff initially caused difficulties with scheduling, yet they reached out quickly to fix the problem. This shows that the practice can be responsive and take corrective action, but it also highlights inconsistent experiences among patients - some encounter prompt outreach, while others face ongoing confusion and miscommunications. The variability suggests a systemic challenge with scheduling processes that can leave patients unsure about what to expect next.

Billing emerges as a particularly troublesome area for several reviewers. Terms like "horrible," "inconsistent charges," and concerns about learning years after a change in insurance plan that the provider isn't in-network point to financial stress layered onto clinical care. For families already navigating mental health needs, being hit with unexpected bills or last-minute payment demands can feel overwhelming, especially when the information about network status isn't communicated in a timely or clear fashion. The impression left by these accounts is that billing practices and transparency could use substantial improvement to better align with the care patients are trying to receive.

Another thread of frustration centers on virtual visits and overall communication during appointments. Reviewers describe late arrival of virtual meeting links, sudden platform switches that force patients to wait and reschedule, and a sense that time is not valued as a paid resource. Waiting for a link that never arrives on time, having to endure delays that cut into other commitments, and being asked for receipts in an unfriendly or agitated manner all contribute to a stressful experience, even when the clinical care itself may be solid. The pattern of delayed access, coupled with repeated attempts to contact billing or scheduling only to receive little to no return communication, reinforces a perception of disorganization.

Among the more grave concerns is a troubling account regarding ADHD diagnosis. One patient describes being misdiagnosed as a teenager and then finally pursuing a second opinion elsewhere, which revealed that they did indeed have ADHD and needed appropriate support. The reviewer's message is stark: "Don't go here if you're looking for help, they won't listen." This kind of testimony raises important questions about the clinic's approach to assessment and ongoing care for complex conditions, underscoring the need for attentive listening, thorough evaluation, and clear pathways to effective treatment.

Taken together, the reviews paint a nuanced portrait of a clinic with a strong, compassionate core that many patients find genuinely valuable. When the staff and clinicians are aligned, there is clear appreciation for the warmth, empathy, and professional skill that can help people feel seen and supported. At the same time, the same reviews call for improvements in scheduling reliability, timely and consistent communication, transparent billing practices, and careful, thorough diagnostic processes - especially for conditions like ADHD where accurate assessment is crucial. For potential patients weighing their options, the practice appears to offer meaningful positive experiences in the hands of capable clinicians, but also presents actionable areas where the organization could strengthen operations to match the high quality of care its staff strive to provide.

This part of Brooklyn Park, Minnesota offers a variety of amenities and services that would be beneficial for seniors looking to reside in the area. With multiple pharmacies within close proximity, accessing medication and healthcare supplies is convenient. Additionally, there are several parks nearby, providing opportunities for outdoor recreation and relaxation. A selection of restaurants and cafes offer dining options for those looking to explore different cuisines or enjoy a cup of coffee with friends. For medical needs, there are physicians' offices and hospitals within a reasonable distance. Places of worship cater to spiritual needs, while theaters offer entertainment options. Overall, this neighborhood provides a balanced mix of essential services and recreational activities for senior residents to enjoy.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Hy-Vee Pharmacy (1.5 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)
• Walgreens (3.7 miles)

Parks

• Pinebrook Park (0.6 miles)
• Pennisula Park (4.8 miles)
• Crooked Lake Park & Beach (5.1 miles)
• Riverdale Park (5.1 miles)
• Twin Lake Beach Park (6.6 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.1 miles)
• Panchero's Mexican Grill (1.3 miles)
• Wahlburgers (1.5 miles)
• Alloy Brewing (2.3 miles)
• New Mandarin Restaurant (2.4 miles)
• McDonald's (2.5 miles)
• White Castle (3.1 miles)

Physicians

• Suburban Radiologists (1.2 miles)
• Eyeklinic of Edinburgh (2.2 miles)
• North Suburban Eye Specialists (3.5 miles)
• Northtown Mall (3.6 miles)
• Mercy Orthopedics Clinic (3.8 miles)
• Aesthetic Reconstructive Plastic Surgery (4.1 miles)
• Dr Kara Durick, Optometrist, and Associates - Coon Rapids (4.6 miles)

Cafes

• Caribou Coffee (1.8 miles)
• Starbucks (2.9 miles)
• Caribou Coffee (5.3 miles)
• Starbucks (6.3 miles)
• Caribou Coffee (6.4 miles)

Places of Worship

• Ephiphany Catholic Church (2.5 miles)
• Fridley United Methodist Church (5.2 miles)

Theaters

• AMC Coon Rapids 16 (2.9 miles)
• Andover Cinema (5.7 miles)

Hospitals

• Unity Hospital (4.4 miles)
• Anoka Metro Regional Treatment Center (5.9 miles)