Lakewood Group in Brooklyn Park, MN

Pros

• The staff and therapists provide a positive experience.
• They accept most major insurances, which reassures patients.
• The staff are helpful and supportive.
• The office staff are prompt in reaching out and correcting scheduling issues.
• The receptionist Amanda is warm, welcoming, and efficient.
• Dr. Caldwell is wonderful at her job.
• The team of mental health professionals makes the office feel comfortable and reassuring.

Cons

• They rescheduled appointments for two months and then told the patient the doctor wasn't seeing patients.
• The patient drove 40 minutes for an appointment only to be told the doctor wasn't seeing patients, and the receptionist wouldn't provide the address.
• Billing was horrible, with charges inconsistent from visit to visit and a late notice that their daughter's insurance wasn't in-network and the bill was due immediately.
• The office seemed disorganized: the first visit's virtual link arrived exactly at the start time, there was a platform switch causing a 30-minute wait, and the billing department insisted the price remained the same.
• On a follow-up attempt, the link was late again by about 10 minutes, the calendar hadn't been resolved for a month, and there were numerous unanswered calls.
• They were misdiagnosed and felt unheard, warning others not to go there because they won't listen.

Review

Lakewood Group in Brooklyn Park is best suited for adults and young adults who want a genuinely supportive, therapist-led mental health experience and who value a friendly, welcoming front-office environment. The strongest case for this community rests on the staff and clinicians who are described as warm, helpful, and capable, with patients feeling at ease during visits. The practice also earns credibility for accepting most major insurances, which can simplify coverage for ongoing therapy or psychiatry needs. For families that prioritize a humane, nonclinical feel and a steady therapeutic presence, this is a practical fit that can deliver meaningful progress in a comfortable setting.

Those who may want to consider alternatives are the individuals for whom reliability and flawless administrative execution are nonnegotiable. Several reviews flag consistent scheduling glitches, late virtual links, and communication gaps that undermine timely care. If appointments are routinely pushed, never returned calls are expected, or invoicing becomes a continual pain point, another provider with stronger operational discipline may be a better fit. For anyone who cannot tolerate recurrent friction around billing, reimbursements, and appointment logistics, it is wise to look elsewhere and preserve the option to switch if care continuity is compromised.

The positives - strong staff support, accessible insurance participation, and a calming office atmosphere - partially offset the downsides but do not eliminate them. When conversations happen, patients report real benefit from the human warmth of the team, particularly the reception staff and counselors who create a sense of safety and trust. Dr. Caldwell and her colleagues emerge as credible, skilled providers who can make clients feel understood, which can be a decisive factor for someone pursuing steady therapy or a first-rate therapeutic relationship after years of frustration elsewhere. In short, the care quality can be excellent where it is consistent, and the environment is rightly described as comforting and competent.

Yet the concrete drawbacks are hard to overlook. Billing appears frequently described as inconsistent, with changes in coverage left unclear and bills demanding payment on short notice. That financial unpredictability compounds stress for patients already navigating mental health needs and, in some stories, has verged into care disruption. Scheduling reliability is another weak point: repeated rescheduling, late virtual links, and long waits have caused significant time losses, even for patients who arrange their days around the visit. Communication gaps - missed reminders, unreturned calls, and a sense that operational matters outrun clinical priorities - frame care as less smooth than expected.

From a practical standpoint, these cons do not erase the clinical advantages, but they do reframe what patients should expect. The strongest leverage point remains the care team's empathy and the therapeutic alliance that can form with dedicated clinicians. For ADHD or other mental health concerns, a second opinion can be prudent when initial assessments feel uncertain or when misdiagnosis risk is raised - stories indicating past misreads should prompt careful, collaborative evaluation and clear documentation of diagnostic criteria. The positive experiences underscore that, when the process runs well, this practice can deliver meaningful, trusted support.

For families navigating a potentially busy schedule and long-term care planning, the recommended approach is deliberate and proactive. Verify current in-network status before scheduling, secure a written estimate of expected charges, and request a dedicated scheduling contact to minimize back-and-forth. Ask for transparent explanations of any diagnostic steps and insist on timely, documented receipts for insurance purposes. If reliability, predictability, and seamless billing are critical, line up a backup option and reserve this community for scenarios where the therapeutic relationship is the priority and administrative friction can be tolerated. In sum, Lakewood Group is a solid, compassionate choice for those who can tolerate its administrative ebbs and flows in exchange for strong clinical care and a genuinely warm practice environment.

This part of Brooklyn Park, Minnesota offers a variety of amenities and services that would be beneficial for seniors looking to reside in the area. With multiple pharmacies within close proximity, accessing medication and healthcare supplies is convenient. Additionally, there are several parks nearby, providing opportunities for outdoor recreation and relaxation. A selection of restaurants and cafes offer dining options for those looking to explore different cuisines or enjoy a cup of coffee with friends. For medical needs, there are physicians' offices and hospitals within a reasonable distance. Places of worship cater to spiritual needs, while theaters offer entertainment options. Overall, this neighborhood provides a balanced mix of essential services and recreational activities for senior residents to enjoy.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Hy-Vee Pharmacy (1.5 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)
• Walgreens (3.7 miles)

Parks

• Pinebrook Park (0.6 miles)
• Pennisula Park (4.8 miles)
• Crooked Lake Park & Beach (5.1 miles)
• Riverdale Park (5.1 miles)
• Twin Lake Beach Park (6.6 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.1 miles)
• Panchero's Mexican Grill (1.3 miles)
• Wahlburgers (1.5 miles)
• Alloy Brewing (2.3 miles)
• New Mandarin Restaurant (2.4 miles)
• McDonald's (2.5 miles)
• White Castle (3.1 miles)

Physicians

• Suburban Radiologists (1.2 miles)
• Eyeklinic of Edinburgh (2.2 miles)
• North Suburban Eye Specialists (3.5 miles)
• Northtown Mall (3.6 miles)
• Mercy Orthopedics Clinic (3.8 miles)
• Aesthetic Reconstructive Plastic Surgery (4.1 miles)
• Dr Kara Durick, Optometrist, and Associates - Coon Rapids (4.6 miles)

Cafes

• Caribou Coffee (1.8 miles)
• Starbucks (2.9 miles)
• Caribou Coffee (5.3 miles)
• Starbucks (6.3 miles)
• Caribou Coffee (6.4 miles)

Places of Worship

• Ephiphany Catholic Church (2.5 miles)
• Fridley United Methodist Church (5.2 miles)

Theaters

• AMC Coon Rapids 16 (2.9 miles)
• Andover Cinema (5.7 miles)

Hospitals

• Unity Hospital (4.4 miles)
• Anoka Metro Regional Treatment Center (5.9 miles)