Homestead Coon Rapids Memory

Pros

• The facility is beautiful.
• The staff are very kind and helpful.
• The dad is very happy and well cared for there.
• The transition from TCU was very smooth.
• The dad has made new friends and enjoys dinner with them each night.
• They would definitely recommend the facility.
• The nursing staff were kind, caring, and attentive to his needs.
• Robert, the primary nurse, was great.
• The physical therapy group was kind but firm in their work.
• The surroundings are clean and well-appointed.
• The facility is very clean and modern with friendly, accommodating staff.
• They have in-house OT and PT services and a Life Enrichment department with a wide variety of activities.
• The mother enjoys living there.
• They feel safe there.

Cons

• The facility is described as money-driven, prioritizing revenue over the care of memory-care residents.
• It is alleged to be severely understaffed, causing delays in responding to falls and call lights.
• Residents are said to endure unsanitary conditions, including urine-soaked sheets and infrequent showers.
• The staff are described as rude, dismissive, and unresponsive to families and residents.
• Therapy staff are accused of being rude and unwilling to answer questions, with management not addressing concerns.
• Management is accused of ignoring complaints and making excuses rather than improving care.
• Equipment, such as a wheelchair, is described as unsafe or in disrepair.
• Infection control is said to be poorly handled, contributing to illnesses and deaths among residents.
• There is a reported lack of communication among aides, kitchen staff, nurses, and families, with insufficient safeguards for falls and for visually impaired residents.
• A reviewer strongly advises against bringing loved ones there due to inadequate and unsafe care.

Review

Across the series of reviews, The Homestead emerges as a place that inspires strong, divergent opinions. Some families paint a picture of a beautiful, well-appointed facility where the surroundings are pleasant, the staff are kind, and the overall experience can be positive for a loved one in need of care. Several reviewers highlight a smooth transition into the center's rehabilitative programs, successful social integration, and a sense that their loved ones are safe and well cared for. One reviewer calls the facility "beautiful," with staff described as "very kind and helpful," and another notes that the staff were "kind and caring" during a week of short-term rehabilitation after a fall. There are repeated mentions of dedicated, attentive staff members and clean, comfortable environments, with specific praise for individual nurses and the therapy teams who encouraged patients to progress. In some cases, families report that they would use the facility again if needed, and a sentiment of gratitude toward the care providers is clearly present in several entries.

On the flip side, a substantial portion of the feedback centers on concerns about staffing, safety, and overall quality of care. Multiple posts describe severe understaffing, with frightening anecdotes about delayed responses to call bells, failure to assist patients with bathroom needs, and situations where loved ones were left alone or in distress for extended periods. One review recounts a friend who "laid on the ground after he fell out of bed for an hour," with families having to call 911 after repeated unanswered calls to the front desk. Others describe rooms and laundry areas that smelled or appeared unsanitary, with urine-soaked sheets and minimal personal care - "one shower in a week" being cited in at least one account. The concern is not just about cleanliness; it's about the perception that patient safety and dignity are compromised when staff are stretched too thin.

Therapy and activity programs elicit mixed reactions as well. Some residents experience meaningful engagement through in-house occupational and physical therapy, with therapists described as encouraging and purposeful. Yet other families feel that therapy sessions are too short and staff attitudes can undermine the experience, leaving loved ones feeling neglected or inadequately attended to. In one account, a caregiver describes a 45-minute therapy session that felt more like an interruption than a structured, supportive intervention. Complaints also touch on communication gaps between caregivers, kitchen staff, nurses, and families, and a sense that advocacy on behalf of a resident can be met with indifference or resistance from management and clinical leadership.

Longer-term, more somber reviews recount serious concerns about infection control, equipment quality, and end-to-end care coordination. A mother's experience across several hospitalizations and rehab needs is described with recurring problems: missing or broken equipment, misdiagnoses of conditions (including "Covid positive" labeling later challenged by the hospital), and repeated episodes of illness during a period when infection control practices were observed as inadequate by family members. Complaints extend to management responsiveness, with claims that problems were reported to both nursing and therapy leadership without meaningful follow-up or corrective action. In one poignant critique, a family urges that cameras be installed - implying that even with video evidence, management offered excuses rather than solutions. These accounts culminate in a strong warning to prospective families: do not rely on the center unless there is substantial, ongoing oversight from family members or other advocates.

A subset of reviews presents a more nuanced or balanced view of the facility, acknowledging its strengths while not shying away from the negatives. Some residents' families express appreciation for the cleanliness and modern amenities, and even recognize positive experiences in assisted living settings where the loved one seems to enjoy daily life and social opportunities. A common thread among the more favorable posts is a recognition that staffing and dining quality are recurring pain points; even within the same facility, experiences can vary widely by shift, unit, or the presence of an involved family member. The recurring mention of in-house therapy services - coupled with praise for some therapy staff - suggests that certain teams perform well within a larger system that is seen as inconsistent by different families.

Taken together, these reviews depict a complex landscape: The Homestead is a facility of visible contrasts. Its physical environment and some staff members earn praise for warmth, attentiveness, and professional care that supports recovery and daily living. At the same time, a number of reviews raise serious red flags about safety, responsiveness, infection control, and the consistency of care across shifts and units. Families advocating for loved ones describe the heightened stress of navigating what they view as understaffed conditions, insufficient communication, and administrative gaps, sometimes accompanied by distressing incidents and equipment concerns. For anyone considering placement, the stories underscore the importance of examining staffing levels, actively communicating with care teams, and establishing clear expectations for safety, hygiene, and timely assistance, while also weighing the potential for positive, compassionate care as part of a broader care strategy.

Located in Coon Rapids, Minnesota, this neighborhood offers a variety of amenities that cater to senior living. With several restaurants nearby such as Burger King, McDonald's, and Taco Bell, residents can enjoy convenient dining options. Places of worship like Ephiphany Catholic Church and Fridley United Methodist Church provide spiritual support for those seeking community connections. Pharmacies including Walgreens and CVS are easily accessible for residents' medication needs. Additionally, parks like Crooked Lake Park & Beach and Riverdale Park offer opportunities for outdoor recreation and relaxation. For medical care, hospitals such as Unity Hospital are located within a short distance. Overall, this part of Coon Rapids provides a well-rounded environment for seniors looking for convenience and comfort in their daily lives.

Restaurants

• Burger King (0.5 miles)
• McDonald's (0.5 miles)
• Taco Bell (0.6 miles)
• New Mandarin Restaurant (1.4 miles)
• Alloy Brewing (1.4 miles)
• Shortstop Bar & Grill (1.7 miles)
• Mandarin Buffet (2.4 miles)

Places of Worship

• Ephiphany Catholic Church (0.5 miles)
• Fridley United Methodist Church (6.9 miles)
• Saint Katharine Drexel Catholic Church (7.6 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (2.3 miles)
• Fairview Pharmacy Services (3.1 miles)
• Cub Pharmacy (3.2 miles)
• Walmart Pharmacy (3.2 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.6 miles)

Cafes

• Caribou Coffee (1.6 miles)
• Starbucks (2.5 miles)
• Caribou Coffee (4.3 miles)

Theaters

• AMC Coon Rapids 16 (2.4 miles)
• Andover Cinema (2.8 miles)

Physicians

• North Suburban Eye Specialists (2.5 miles)
• Dr Kara Durick, Optometrist, and Associates - Coon Rapids (2.7 miles)
• The Dental Specialists (2.8 miles)
• Mercy Orthopedics Clinic (2.9 miles)
• Suburban Radiologists (3.6 miles)
• Twin Cities Orthopedics Blaine (3.6 miles)
• Suburban Imaging (3.7 miles)

Parks

• Crooked Lake Park & Beach (2.6 miles)
• Riverdale Park (3 miles)
• Pinebrook Park (3.6 miles)
• Pennisula Park (4 miles)
• Sunshine Park (4.5 miles)
• Kelsey Round Lake Park (5.5 miles)
• Ham Lake City Park (6.7 miles)

Hospitals

• Anoka Metro Regional Treatment Center (4.2 miles)
• Unity Hospital (5.7 miles)