Windcliff Senior Care

Pros

• Residents at Windcliff are well cared for and receive respect from the staff and management.
• The facility offers a beautiful setting and many engaging activities for residents, such as outings to watch boats, shopping trips, and church services.
• Families report good communication with staff regarding their loved ones' health and well-being.
• Many families appreciate the nutritious meals and additional services like pedicures, massages, and transportation to medical appointments offered at Windcliff.
• Residents have made friends and enjoy a sense of community within the facility.
• Some reviewers expressed satisfaction with the overall quality of care provided and recommended Windcliff as a viable option for senior living.

Cons

• The owner of Windcliff treats vulnerable adults with no respect and is a bully to residents with memory disorders.
• There is an extremely high turnover rate among patient care assistants, indicating poor staff management.
• Meals are served too late, disregarding dietary needs and preferences of the residents.
• The facility appears beautiful but is often unkempt and filthy at times.
• Residents routinely complain about missing mail and telephone calls, suggesting they feel isolated from the outside world.
• Serious food safety concerns have been noted regarding the well-being of clients.
• The owner operates in a tyrannical manner, which creates a hostile environment for both staff and residents.
• Access to cleaning products remains unlocked, posing safety risks for elderly clients with dementia.
• Snow removal management is inadequate, making it difficult for residents and emergency services to access the facility during winter months.
• Windcliff charges a very high price for what has been described as substandard care.

Review

Windcliff: A Mixed Bag of Experiences for Elderly Care

Windcliff, claimed to be a home designed specifically for the elderly with dementia, has garnered a polarizing reputation based on various reviews and accounts from families and former staff. On one hand, some families rave about the care their loved ones received at Windcliff, portraying it as a haven that caters to the needs of seniors. On the other hand, there are serious allegations regarding the owner’s management style and treatment of residents that cast a shadow over its overall standing.

Several families have shared heartfelt stories about how Windcliff appeared to meet their expectations during challenging times. One reviewer fondly recalled how their father thrived after moving into the facility in July 2013 following the loss of his wife. They noted that he gained weight, participated in leisure activities like watching boats by the river, and even enjoyed shopping trips. They appreciated the personal touch offered by Sylvia, who provided thorough explanations about programs and readily answered questions. Such testimonials underscore that for some residents—especially those without advanced needs—the environment can feel nurturing and supportive.

Conversely, stark criticisms have emerged regarding Windcliff’s management practices. Many reports highlight claims against the owner’s authoritarian approach toward both staff and residents. Allegations suggest that she often bullies vulnerable adults suffering from memory disorders or sundowner syndrome. These actions reportedly create an environment fraught with tension rather than support. Reviews indicate that numerous patient care assistants have left due to what they describe as toxic management dynamics characterized by micromanagement and lack of respect.

The concerns extend beyond interpersonal relationships within Windcliff to operational issues affecting resident care. For instance, many residents have expressed dissatisfaction with meal schedules; lunch is served late—often after 1 pm—and dinner follows suit at around 7 pm—regardless of individual dietary needs such as diabetes or preferences for earlier meals. Residents’ frustration is palpable when essential elements like nutrition seem neglected in favor of maintaining strict schedules.

Additionally, critics draw attention to broader maintenance issues within the facility itself. While many acknowledge Windcliff's beautiful physical setting, some reviewers report unkempt conditions where cleanliness falters significantly—indicating a lack of consistent upkeep despite high service fees being charged to residents' families. Serious concerns concerning food safety practices were also raised alongside assertions that cleaning products remained accessible to clients who might misuse them—a particularly alarming detail given many residents’ cognitive impairments.

Despite these troubling reports highlighting management inadequacies and care inconsistencies at Windcliff, proponents maintain that for certain individuals—particularly those requiring less assistance—the facility can provide satisfying community-centered living conditions replete with friendship-building opportunities among peers. One family's perspective emphasizes an enjoyable experience enriched by gourmet meals and personal services like haircuts and massages which undoubtedly enhance quality of life for non-dementia patients residing there.

In wrapping up an analysis of Windcliff's dual narratives—as both a praised refuge and criticized institution—it is incumbent upon potential clients or their families to conduct thorough research before making any decisions about senior living arrangements there. Consulting former employees or reviewing documents from local health authorities may prove invaluable steps toward ensuring one's loved one receives not just appropriate medical attention but also genuine compassion—a combination necessary for fostering dignity in elder care settings amidst challenging circumstances such as dementia-related decline.

Places of Worship

• First Lutheran Church (1 miles)
• First Lutheran Church (1.9 miles)
• St Mark's Episcopal Church (1.9 miles)
• First Congregational Church UCC (2 miles)
• United Methodist Church (6.5 miles)
• Trinity Lutheran Church (8.6 miles)
• Sabylund Lutheran Church (8.7 miles)

Restaurants

• The Railhouse Grill (1.7 miles)
• Fresh Wok of Lake City (2.1 miles)
• Port 104 (2.1 miles)
• Subway (2.6 miles)
• Burger King (2.8 miles)
• Stockholm Pie & General Store (4.4 miles)
• Star Cafe (4.4 miles)

Parks

• Soccer Field Playground (1.8 miles)
• Patton Park (2 miles)
• Lewis McChaill Memorial Park (2 miles)
• Hok-Si-La City Park (4.6 miles)
• Malone Park (12 miles)
• Castleberg Park (13.5 miles)
• Colvill Park (15 miles)

Physicians

• Olmsted Medical Center (1.9 miles)
• Struss Optical (16.2 miles)
• Sonus (16.2 miles)

Pharmacies

• Kennedy-Snyder Drug (2 miles)
• Corner Drug (16.1 miles)
• Family Fare Supermarkets (16.2 miles)
• Mayo Clinic Health System - Pharmacy & Home Medical (17.5 miles)

Cafes

• Bluecaf Coffee Roasters (6 miles)
• Homemade Cafe (6.3 miles)
• Delila's (11.9 miles)
• Mandy's Coffee & Cafe (16.1 miles)
• Bev's Cafe (16.2 miles)
• Caribou Coffee (16.3 miles)

Transportation

• U-Haul (6.6 miles)
• Artistic Wildlife Taxidermy (11.4 miles)
• Bay City Depot Bnsf (14.2 miles)
• Red Wing Taxi (16 miles)
• Blue Airways (16 miles)
• Red Wing Station (16.3 miles)
• U-Haul Neighborhood Dealer (16.7 miles)

Hospitals

• Saint Elizabeth's Medical Center (11.6 miles)
• Saint Elizabeth's Health Care Center (11.8 miles)
• Ebenezer At Fairview Red Wing (15.6 miles)