Mayo Clinic Health System - Lake City

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  • Interior

    A view of a waiting room with chairs and a small table.

  • Building

    Exterior view of a Mayo Clinic Health System building.

  • Entrance

    A view of the Mary Cook Medical Center showcasing its welcoming entrance and modern design.

  • Exterior

    A modern commercial building with a welcoming entrance on a sunny day.

  • Waiting Area

    A customer service sign alongside hand sanitizer and tissues in a waiting area.

  • Healthcare

    Signage for Mayo Clinic Health System in Lake City, indicating various services and entrances.

Mayo Clinic Health System - Lake City

Information last verified:

500 West Grant Street, Lake City, MN 55041

For more information about senior living options: (844) 490-3973

2.9 from 27 reviews
5 stars
11
4 stars
1
3 stars
2
2 stars
0
1 stars
13

Overall Review of Mayo Clinic Health System - Lake City

Pros

  • pro The staff are very nice.
  • pro The staff provided incredible care and compassion during her final days.
  • pro The staff extended kindness to the entire family, which meant a lot.
  • pro Every staff member is patient, gentle, and truly caring.
  • pro She was surrounded by compassionate people, bringing great comfort.
  • pro Mayo Clinic Senior Living in Lake City employs people who make difficult times a little easier.
  • pro The registration and administrative team are kind, courteous, and professional.
  • pro Karen scheduled and coordinated appointments across departments on one visit.
  • pro The providers are wonderful.

Cons

  • pro The reviewer felt the rehab therapist hated men and provided zero help, implying the patient would have been better off going home.
  • pro The administrative staff at Mayo Lake City were described as passive-aggressive, condescending, and treating patients as if they were wasting their time.
  • pro The Lake City nursing home was understaffed, with caregivers overwhelmed and unable to provide adequate bathing, feeding, or other care.
  • pro An ER visit was marked by a misdiagnosis, which was only corrected later by another health system.
  • pro A doctor asked an inappropriate, racist question about the paternity of a baby, which was deemed unacceptable and rude.
  • pro The clinic failed to provide an itemized bill or even a copy, despite repeated requests.
  • pro The care center’s phone system was often unresponsive, leaving patients frustrated and feeling unheard.

Review

Best suited for families seeking Mayo Clinic-affiliated medical expertise in a compact Lake City setting, with a clear emphasis on rehabilitative care and compassionate bedside support. This community works best for seniors who want continuous access to clinical specialists through a familiar Mayo framework but who can tolerate a degree of administrative friction. The strongest fit is likely a resident or patient prioritizing high-quality rehab and personal attentiveness from frontline staff, including end-of-life care where kindness and space for family moments are valued. Those who thrive here are individuals who can leverage the clinical strengths while active involvement is often required to navigate scheduling and care coordination. In short, this is a solid choice for recovery trajectories and intimate, hands-on care, provided the realities of administrative and workflow challenges are acknowledged upfront.

Those who may want to consider alternatives are primarily families prioritizing frictionless scheduling, transparent billing, and consistently ample staffing across departments. If the promise of smooth administrative interactions and dependable, timely coordination is non-negotiable, casting a wider net to other Mayo Clinic Health System sites or relocating to a larger facility with more centralized administration is prudent. Some families may find Mayo Lake City less predictable in billing, appointment coordination, and ER or care-center responsiveness, which can complicate the overall experience even when the clinical care is strong. For caregivers who must juggle multiple external providers, the potential for miscommunications or delays can become a meaningful disruption. In these cases, exploring Red Wing, Rochester, or comparable centers may deliver more consistent administrative performance without sacrificing Mayo-backed medical quality.

On balance, the clear advantages cluster around clinical competence and the human touch in direct patient care. The rehab pathway, in particular, often features trustworthy therapists and providers who deliver attentive, goal-oriented work. Individual therapists and care providers earn steady commendations for their skill, professionalism, and the emotional reassurance offered during recovery. When the patient is under the hands of a caring clinician, someone who can translate a difficult diagnosis into understandable steps or guide a careful rehabilitation plan, the value is undeniable. Positive interactions with friendly front-desk staff and the occasional scheduling ally who coordinates across departments on a single visit exemplify the best of what Mayo Lake City can offer. For families focused on real, measurable progress in rehabilitation or on compassionate, individualized bedside care during challenging moments, these clinical strengths can offset a great deal of logistical hassle.

The most persistent concerns to weigh against those strengths center on administrative and staffing realities. Several reviewers describe a pattern of difficult interactions with reception, scheduling, and billing personnel, where messages are hard to reach, phone lines are unresponsive, and itemized billing becomes an ongoing friction point. These elements matter because they color the experience even when the medical team is excellent. In the care center and ER contexts, some accounts point to delays, perceived understaffing, and gaps in responsiveness that can erode trust and add stress to families already dealing with medical concerns. Additionally, while many clinicians are praised, a notable thread in the feedback highlights inconsistency in staffing levels that translates to occasional lapses in routine caregiving tasks like baths or timely assistance. Taken together, the admin and staffing realities temper otherwise strong clinical assurances and create a more mixed overall impression.

The key question for decision-making is whether the clinical advantages and genuine warmth of frontline staff justify the risks and frustrations tied to administrative execution and staffing pressure. For families where the primary objective is access to Mayo-affiliated clinical excellence and a compassionate, person-centered care environment, the answer leans toward yes, with clear caveats. The care experience is highly dependent on the specific providers involved and the efficiency of the scheduling and administrative team at any given time. When the plan hinges on predictable coordination, transparent billing, and consistently available support across departments, the scales tip toward caution. The offsetting benefits exist, but they require proactive oversight, a willingness to escalate concerns, and a readiness to engage a dedicated point person to shepherd appointments and care planning.

For families choosing Mayo Clinic Health System in Lake City, a practical course of action emerges. Visit with a specific goal: assess the rehab trajectory and observe daytime care routines, noting how clinicians interact with patients and families. Request a designated coordinator to handle cross-department scheduling and seek clarity on billing expectations before procedures. If a strong, steady relationship with a trusted therapist or physician is established, lean into that continuity, but insist on visible, reliable administrative support to keep appointments, tests, and follow-ups aligned. Consider setting a probationary period for the administrative experience, track response times, follow-up thoroughness, and the consistency of care-team communication. If those benchmarks fail to materialize, it is sensible to explore alternatives within the Mayo system or within trusted local options that promise steadier front-end coordination. The right choice will align medical excellence with dependable daily operations, ensuring recovery, comfort, and peace of mind for both seniors and their families.

Features

Housing

  • 90 resident community capacity 90 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Mayo Clinic Health System - Lake City in Lake City, MN is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, where residents can indulge in pampering treatments and hairstyling services. Each resident also has access to cable or satellite TV for entertainment purposes.

For transportation needs, Mayo Clinic Health System - Lake City provides community-operated transportation services as well as transportation arrangements for non-medical purposes and doctors' appointments. This ensures that residents can easily get around without any inconvenience.

Within the community, there is a computer center equipped with Wi-Fi/high-speed internet, allowing residents to stay connected online and engage in various activities. The fitness room offers opportunities for exercise and physical wellness, while the gaming room provides entertainment options for leisure time.

Residents have access to a dining room and enjoy restaurant-style dining with a variety of delicious meals prepared by the staff. Special dietary restrictions are accommodated to ensure that everyone's nutritional needs are met. Additionally, there is a small library where residents can relax and enjoy reading.

The care services provided include 24-hour call system and supervision to ensure the safety of all residents at all times. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to help residents maintain their health and well-being.

The community organizes various activities on a regular basis, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. These events keep residents engaged and provide opportunities for social interaction.

Furthermore, Mayo Clinic Health System - Lake City is conveniently located near parks, pharmacies, physicians' offices, restaurants, and places of worship. This allows residents easy access to necessary amenities outside of the community.

Overall, Mayo Clinic Health System - Lake City offers a comfortable living environment with comprehensive care services tailored to meet each resident's individual needs.

Nearby Places of Interest

Restaurants

  • Burger King (0.2 miles)
  • Subway (0.3 miles)
  • Port 104 (1.2 miles)
  • The Railhouse Grill (1.2 miles)
  • Fresh Wok of Lake City (1.3 miles)
  • Star Cafe (2.1 miles)
  • Stockholm Pie & General Store (2.1 miles)

Parks

  • Soccer Field Playground (1 miles)
  • Patton Park (1.2 miles)
  • Lewis McChaill Memorial Park (1.4 miles)
  • Hok-Si-La City Park (1.9 miles)
  • Legion Park (12.8 miles)
  • Colvill Park (13 miles)
  • Malone Park (13.2 miles)

Physicians

  • Olmsted Medical Center (1 miles)
  • Struss Optical (14.3 miles)
  • Sonus (14.3 miles)
  • Joel C Michelson DDS (16.1 miles)

Places of Worship

  • First Lutheran Church (1 miles)
  • First Congregational Church UCC (1.1 miles)
  • St Mark's Episcopal Church (1.2 miles)
  • First Lutheran Church (1.8 miles)
  • Sabylund Lutheran Church (6.5 miles)
  • United Methodist Church (6.9 miles)
  • Maiden Rock Umc (7.2 miles)

Pharmacies

  • Kennedy-Snyder Drug (1.3 miles)
  • Corner Drug (14.2 miles)
  • Family Fare Supermarkets (14.3 miles)
  • Mayo Clinic Health System - Pharmacy & Home Medical (15.7 miles)

Cafes

  • Bluecaf Coffee Roasters (6.3 miles)
  • Homemade Cafe (6.7 miles)
  • Delila's (13.9 miles)
  • Mandy's Coffee & Cafe (14.2 miles)
  • Bev's Cafe (14.3 miles)
  • Caribou Coffee (14.4 miles)

Transportation

  • U-Haul (6.8 miles)
  • Bay City Depot Bnsf (11.9 miles)
  • Artistic Wildlife Taxidermy (12.7 miles)
  • Blue Airways (13.8 miles)
  • Red Wing Taxi (14.1 miles)
  • Red Wing Station (14.4 miles)
  • U-Haul Neighborhood Dealer (14.9 miles)

Hospitals

  • Saint Elizabeth's Medical Center (12.8 miles)
  • Saint Elizabeth's Health Care Center (13.1 miles)
  • Ebenezer At Fairview Red Wing (13.7 miles)

Frequently Asked Questions

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