Encore at Hugo

Pros

• The staff at Encore at Hugo provides excellent care and is described as friendly, helpful, and loving.
• Residents at Bickford of Hugo enjoy caring people, good food, and numerous activities that keep them engaged.
• Gracewood of Hugo is praised for its beautiful décor, friendly staff, and a well-designed facility that feels inviting and secure.
• The smaller setting of Gracewood allows for a more intimate experience with a good ratio of clients to staff.
• Many reviewers appreciate the homey atmosphere created by the layout of rooms in various facilities, making residents feel comfortable and at ease.
• Staff members are often noted for going out of their way to provide support and assistance to residents.
• Families report satisfaction with the activities offered that encourage participation and provide stimulation for their loved ones.

Cons

• The vice president of operations wrongfully terminated a resident's contract and attempted to change state policies to avoid hospice care for residents in a memory care unit.
• The staff at one facility were described as horrible, with the director lacking personal skills and refusing to help when asked.
• A reviewer noted that there was a lack of trained staff for the type of clients being cared for at another facility.
• One resident was moved out after only an hour due to the facility’s inability to provide adequate care.
• A visitor found another facility’s environment to be dark, dated, and uninviting.
• There were complaints about short staffing during the night shift, leading to inadequate care for residents.
• One individual did not feel comfortable during their tour visit and deemed it not suitable for their loved one.

Review

The experiences of families with assisted living and memory care facilities in Hugo have been mixed, revealing a spectrum of challenges and praise surrounding care quality, staff interactions, environments, and overall satisfaction. One family's harrowing encounter illustrates a severe lapse in responsibility when their mother was wrongfully terminated from her contract after a health incident. Despite winning their case with the help of legal representation, this family had to endure the distressing experience of their loved one being placed in an inadequate nursing home facility by the hospital. The local building administrators and other staff members were horrified by the circumstances surrounding her treatment, which eventually led to further turmoil within the management structure as corporate decisions were made that prioritized profit over patient care.

In stark contrast to these troubling experiences are positive accounts from individuals who moved their loved ones into facilities like Encore at Hugo and Bickford of Hugo. Residents of Encore describe it as a lovely environment with well-maintained spaces, multiple social areas for gatherings, and ample outdoor space for relaxation. Families noted that residents receive excellent care from friendly and attentive staff who contribute positively to the overall atmosphere. Many expressed gratitude over enjoying catered meals prepared by chefs on-site while also highlighting enjoyable activities organized for residents.

Conversely, reviews about Bickford reveal a favorable outlook on staffing ratios and activity options designed to keep residents engaged mentally and physically. Several reviewers commended the open layout of the facility that alleviates confusion among memory care patients navigating spaces without long hallways or chaotic crowds. They appreciated the supportive staff who took personal interest in engaging with residents during daily routines such as showering or leading games.

However, not all facilities received high praise; some reviews pointed out serious concerns regarding staffing inadequacies or poor leadership qualities among certain directors. Families recounted unsatisfactory experiences linked to inadequate attention paid to residents' needs or dismissive behavior exhibited by administrative personnel. In particular, night shifts reportedly suffered from chronic understaffing issues leaving aides overwhelmed—a reality that some families deemed unacceptable given the vulnerable state of many residents.

The Gracewood facility garnered mixed responses as well; while some appreciated its aesthetic appeal—describing it as clean, secure-looking, and inviting—others faced disappointing realities regarding insufficient levels of skilled nursing care available for their loved ones in dire need. Many expressed that although they found elements such as room layouts appealing, there were sincere concerns about being able to provide sufficient support during critical moments when more intensive medical attention was necessary.

Ultimately, sentiments varied widely across these facilities based on individual circumstances but emphasized a common thread: families faced crucial decisions affecting their loved ones' well-being amid varying degrees of care quality available locally. Families seeking placements for elderly relatives are encouraged to thoroughly investigate any potential residence's reputation for customer service before making commitments—assessing both tangible aspects like cleanliness and aesthetics alongside intangible factors tied deeply to personnel compassion levels displayed by caregivers toward those entrusted into their hands.

Located in the charming town of Hugo, Minnesota, this area offers a variety of amenities within close proximity. The local dining scene includes popular options such as Subway, Blue Heron Grill, and Rudy's Redeye Grill for delicious meals. Medical care is easily accessible with nearby physicians at Associated Eye Care Ltd and Fairview Clinics, as well as pharmacies like CVS and Walgreens for medication needs. For outdoor recreation, residents can enjoy the serene surroundings of parks like Red Pine Park and Lake Varney Park. Those seeking spiritual fulfillment can find solace at places of worship such as St Mary of the Lake Church and Shepherd of the Hills Lutheran Church. Additionally, cafes like Caribou Coffee provide a cozy spot to relax with a hot beverage. With convenient transportation options like Lino Air Park and Enterprise Rent-A-Car nearby, this area offers a comfortable and convenient lifestyle for senior living in Hugo.

Restaurants

• Subway (0.1 miles)
• Blue Heron Grill (1.1 miles)
• Blacksmith Lounge & Broaster (2.4 miles)
• Kelly's Korner (3.1 miles)
• Rudy's Redeye Grill (5.2 miles)
• Eat at Banning and Fifth (5.5 miles)
• The Alchemist (5.6 miles)

Physicians

• Associated Eye Care Lt (0.9 miles)
• Northeast Eye Care Of Hugo (1.2 miles)
• Health Partners HUGO Clinic (1.2 miles)
• Fairview Clinics (1.3 miles)
• Jaksa Stephen W DDS (5.5 miles)
• Victhom Human Bionics (6.9 miles)
• Da Vita (7.2 miles)

Pharmacies

• Fairview Pharmacy Services (1.3 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (6.6 miles)
• Thrifty White Pharmacy (7.3 miles)
• Walmart Pharmacy (7.7 miles)
• Walgreens (7.9 miles)
• Rolseth Drug (8 miles)

Parks

• Red Pine Park (3.2 miles)
• Lexington Athletic Complex (8.3 miles)
• Lake Varney Park (8.3 miles)
• Bear Park (8.6 miles)
• Joy Park (9.3 miles)
• Playcrest Park (9.3 miles)
• Snail Lake Regional Park (9.3 miles)

Places of Worship

• St Mary of the Lake Church (5.7 miles)
• Hosanna Lutheran Church (7 miles)
• Shepherd of the Hills Lutheran Church (9.9 miles)
• Real Church Real People (10 miles)
• North Heights Lutheran Church (10.6 miles)

Cafes

• Caribou Coffee (5.7 miles)
• Starbucks (6.7 miles)
• Starbucks (10.6 miles)

Transportation

• Lino Air Park (7.1 miles)
• Enterprise Rent-A-Car (8.3 miles)

Theaters

• Oakdale Cinema Oakdale, Mn (9.3 miles)

Hospitals

• St John's Hospital-Maplewood (9.6 miles)