Amiah's Home

Pros

• The staff at Neighborhoods of White Lake are wonderful, caring, and dedicated.
• The facility is very clean and well maintained, with attentive staff.
• The care provided to residents is exceptional and compassionate.
• The PT and OT therapists are experienced, knowledgeable, and upbeat.
• The dining program offers fresh meals with good variety and social dining opportunities.
• Front desk staff are welcoming, supportive, and helpful.
• Recreational activities are well planned and enjoyable, providing meaningful social time.
• The chapel is beautiful and peaceful.

Cons

• They felt the facility did not return phone calls, making the experience horrifying.
• The staff were described as severely understaffed, causing delayed care and cold meals.
• CNAs were stretched beyond their role, balancing direct patient care with dietary duties.
• Mealtimes were often compromised, with lunch and therapy disruptions leaving meals cold or needing reheating.
• The front desk was frequently unmanned, making help hard to find.
• The environment was described as chaotic, with staff hard to locate on weekends.
• A dementia patient was left in filth for weeks, described as elder abuse by the family.
• A father-in-law's care was followed by a hospitalization due to unaddressed health issues, including a stool problem and a pressure ulcer.
• Post-discharge robo-calls were described as extremely annoying.
• Leadership was accused of ignoring phone calls and complaints and failing to keep promises.

Review

Across a range of voices, people describe Neighborhoods of White Lake as a place that can be both deeply comforting and frustrating, depending on the day and the situation. Several families speak with gratitude about the care their loved ones received, even during some of the most challenging times. They recall nurses, aides, physical and occupational therapists, kitchen staff, housekeeping, and hospice teams who demonstrated kindness, patience, and a willingness to go the extra mile. The overarching theme from these accounts is that the staff's tenderness - whether through hugs, words of support, or practical help during moments of grief - made difficult periods more bearable and provided families with a sense of comfort during transitions.

Many reviews highlight the facility's positive atmosphere and practical strengths. The environment is frequently described as clean, well maintained, and welcoming. Families note that rooms were kept in good order, and the overall ambiance - anything from the quiet chapel to the social areas - helped residents feel at home. The dining spaces are described as social and comfortable, with a sense of community fostered by opportunities to eat together and interact with other residents. In several accounts, the food is praised as good, with fresh daily preparation and a variety of menu options. The ability for loved ones to join patients for meals, even at an additional cost, is mentioned as a meaningful gesture. The staff at the front desk and admission teams are repeatedly described as supportive, friendly, and helpful in navigating admissions and ongoing questions.

Therapy services come up repeatedly in highly positive terms. Families emphasize that the physical and occupational therapy teams are skilled, knowledgeable, and dedicated to individual goals. One reviewer singles out the OT therapist Brittany for taking the time to understand a complex health history and to tailor treatment safely. Beyond clinical care, recreational activities are credited with providing important social time and a sense of normalcy. The therapy environment - characterized by an upbeat and collaborative spirit - contributes to residents feeling amplified by a team approach, and many reviewers express relief and gratitude for the way therapy helped maintain strength and encourage participation.

Yet, beneath the generally appreciative sentiment lies a sense of tension between high-quality care and operational strain. A persistent concern across several reviews is staffing levels and how they impact daily routines. CNAs, praised for their compassion and direct patient care, are described as stretched thin, juggling responsibilities for up to 11 residents at once. This workload sometimes makes it difficult to focus on essential duties like meal service, leading to delays, cold meals, and residents returning to the dining room late or unfinished. The tension between caregiving and dietary responsibilities is a recurring theme, with some reviewers suggesting that meal service duties should be reassigned to dietary staff so CNAs can concentrate on direct care. The practical consequences of this staffing mismatch - delays, reduced promptness in care, and emotional strain on staff who feel they cannot meet residents' needs - are repeatedly voiced.

There are more operational concerns raised about daily logistics. Several reviewers describe front desk coverage as inconsistent, with times when "nobody is at the front desk" or the building feels like a maze to navigate. There are references to weekend staffing gaps and reduced visibility of aides and nurses, making families feel uncertain about who is supervising or assisting their loved ones at any given moment. The hospital-like atmosphere of urgent outreach is echoed by mentions of excessive call-back messages and robocalls after a loved one leaves the facility, which some families found bothersome and intrusive.

A subset of reviews contains painful, specific patient-care stories that highlight serious concerns. One account recounts a grandfather who was in rehab after surgery, with repeated stool problems that went unaddressed and a discharge outcome that led to a hospital admission for internal bleeding and a pressure ulcer. Another account describes elder-care neglect: a grandmother with dementia left sitting in filth for weeks, with soiled clothing and a perceived lack of intervention. These descriptions include direct statements about elder abuse and strong dissatisfaction with how concerns were addressed, including mentions of complaints to state and Medicaid and a sense that leadership and staff had failed to respond to repeated calls and meetings. Names of staff members surface in some of these narratives, underscoring the personal impact of the experiences and the feeling among families that promises of change were not consistently fulfilled.

Despite the many difficult testimonials, one recurrent thread remains: the people at Neighborhoods of White Lake - nurses, aides, therapists, and ancillary staff - are described as genuinely caring and deeply dedicated. In the strongest notes, families credit these professionals with making their loved ones' final months or weeks more bearable, with teams that were supportive, respectful, and positive even in busy or high-pressure moments. Some reviewers explicitly praise individual staff members for going above and beyond, noting acts of kindness that stood out in memory and helped families cope with challenging transitions. This blend of heartfelt care and operational strain presents a nuanced portrait: a facility capable of delivering exceptional, compassionate care, while also contending with systemic staffing and communication challenges that big facilities frequently face.

Taken together, the reviews paint a picture of Neighborhoods of White Lake as a place of real strengths and real gaps. The clean, welcoming environment, the evident compassion of many frontline workers, and the quality of therapy and social programs shine through as core positives. At the same time, persistent concerns about staffing levels, front-desk coverage, meal service management, and responsiveness to complaints point to areas where leadership could focus improvement efforts. For families weighing care options, the consensus seems to be that the facility can be a supportive, compassionate setting with excellent moments and meaningful connections - but it is also a place where systemic improvements in staffing, meal management, and communication would likely enhance both resident well-being and staff morale.

Restaurants

• The White Lake Inn (0.4 miles)
• McDonald's (2.1 miles)
• Highland House (2.3 miles)
• Sprader's On the Lake (4 miles)
• Culver's (5.9 miles)
• Dixie Frosty Freeze (6.2 miles)
• Red Dog Saloon (6.3 miles)

Physicians

• Eyecare Connection (2.1 miles)
• Huron Valley Pediatrics, PC (5.6 miles)
• Personal Health Care (6 miles)
• Milford Ob/Gyn (6.2 miles)
• OB Office (6.2 miles)
• Kellogg Eye Center Of Milford (6.6 miles)
• Dr Jeetender S. Matharu, MD (6.8 miles)

Pharmacies

• Walgreens (2.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (6.1 miles)
• Milford Sav-Mor Pharmacy (6.2 miles)
• Rite Aid (6.3 miles)
• CVS Pharmacy (6.8 miles)

Parks

• Pontiac Lake Mountain Bike Trail (5 miles)
• Milford Central Park (6.8 miles)
• Clara Miller Park (8.4 miles)
• Holly Recreation Area (9.5 miles)
• Wixom Wetlands (9.6 miles)
• Dodge #4 State Park (9.9 miles)
• Karner Farm (10.8 miles)

Hospitals

• Springfield Holistic Retreat (5.5 miles)
• Huron Valley-Sinai Hospital (6.2 miles)
• Poh Clarkston Primary Care (9.1 miles)

Theaters

• MJR Waterford Digital Cinema 16 (5.8 miles)

Cafes

• Starbucks (7.1 miles)
• Tim Hortons (7.4 miles)
• Panera Bread (8 miles)
• Starbucks (9.3 miles)

Places of Worship

• St Daniel Church (7.5 miles)
• Maranatha Baptist Church (9.4 miles)
• First Presbyterian Church (11.4 miles)