Care One Randolph

Pros

• The CNAs at this facility are amazing and compassionate.
• The team on 3West provides exceptional care with compassion, dignity, and warmth.
• Care One Randolph is the best; the staff are very helpful and attentive to residents' needs.
• Care One Randolph has caring staff and a strong rehab team.
• The staff are courteous and professional from the entrance through to the unit.
• The new check-in system is great, and the staff are friendly and helpful.
• Christina kept families informed about residents' status.
• The facility is beautiful, exceptionally clean, and well managed, with care that is excellent.
• The nursing staff provide phenomenal service.
• They have an excellent physical therapy department.

Cons

• The facility is described as horrible with consistently poor customer service.
• The staff do not seem to care about patients, and the care provided is substandard.
• Medications are frequently late or not delivered on time.
• Communication between nurses and aides is almost non-existent, with staff quick to pass the buck.
• Meals are late, cold, and unappetizing, with various dietary mistakes.
• There are times when no nurses are on duty, preventing patients from receiving their meds.
• Some staff are rude or bullying and show little compassion.
• Conditions are unsanitary, with reports of infestations and neglect.
• Medication administration often ignores the five rights, with wrong or missed doses.

Review

Care One Randolph in Randolph, MA is best suited for families with a loved one who needs rehabilitative care and can tolerate a facility whose standout strength is organized, hands-on therapy, paired with the reality of variable daily care. The rehab program is the real draw here: strong physical and occupational therapy teams, a clean environment, and staff on several floors who genuinely work with families to move recovery forward. For families who can be present, ask the hard questions, and insist on tight care coordination, this campus can deliver meaningful rehabilitation outcomes. But for those prioritizing reliable, consistent day?to?day care and medication management, this may be a tough fit.

Alternatives deserve serious consideration for anyone who cannot accept inconsistent responsiveness, frequent medication delays, or gaps in communication. Several reviews flag ongoing issues with staffing levels, rude or inattentive front-line staff, and incomplete handoffs between nurses, CNAs, and therapists. If a facility's ability to promptly administer medications, answer call lights, and keep families informed is non-negotiable, it may be prudent to explore options with stronger, more predictable staffing patterns and a proven track record of reliable daily care. For long?term or memory?care needs, look for places with documented consistency and robust family communications.

On the upside, the care teams tied to the rehab mission show real promise. When the CNAs and nurses are aligned on a floor, residents can feel the attention and the therapy staff can push meaningful progress. There are reports of compassionate, professional nursing on certain units, approachable front desk staff, and a physically clean, modern building that supports a dignified inpatient experience. Visitors also note that the facility can be welcoming on tours, and several families praise specific teams for partnering with them to keep a loved one comfortable and engaged in rehab. These bright spots matter, especially for a short-term stay focused on recovery.

The dominant reality in the reviews, however, is a pattern of serious cons that often undermine the rehab gains. Medications arriving late by hours, inconsistent nurse availability, and communication gaps between shifts are recurrent themes. Food quality and dietary accommodations receive frequent criticism, and there are persistent reports of unsafe or unkind care on some floors. Personal items going missing, rooms not being cleaned promptly, and caregiver attitudes described as dismissive or overwhelmed further color the experience. A few reviews recount alarming safety lapses and even medical mismanagement, underscoring a risk profile that families cannot ignore.

Those pros and cons create a lopsided picture: when rehab teams are solid and the environment is well kept, recovery can proceed well; when staffing falters and communication breaks down, the negatives overwhelm even good therapy. The practical takeaway is clear. If choosing Care One Randolph, insist on unit-level clarity and oversight: request direct access to the charge nurse, establish a daily or every-other-day care plan update, and confirm medication pass schedules, with explicit accountability if doses are missed. Demand timely, dietary-appropriate meals and a rapid response protocol for call bells, and verify that social work or case management is actively coordinating discharge planning and family communication. In short, active family engagement is not optional here.

Bottom line: Care One Randolph is a reasonable choice for families prioritizing a robust rehabilitation pathway and willing to be highly involved in care coordination. It is not the right fit for those who require consistently flawless daily care, unimpeachable communication, and reliable medication administration without hands-on family oversight. For families uneasy about ongoing staffing variability, or for long-term or memory-care needs, exploring other facilities with stronger overall consistency and transparent, responsive operations is strongly advised. If proceeding with Care One Randolph, approach the placement as a partnership: set firm expectations, demand regular updates, and monitor unit performance closely to ensure the rehab potential does not get eclipsed by daily care gaps.

Randolph, Massachusetts offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With numerous dining options such as Popeyes Louisiana Kitchen and C & J Cuisine within close proximity, residents can enjoy a diverse selection of meals without traveling far. Additionally, the area boasts several pharmacies like Walgreens and CVS Pharmacy for easy access to medications and healthcare necessities. For recreation and relaxation, seniors can visit nearby parks like Braintree Highlands Community Playground or Houghton's Pond. Transportation options are also readily available with MBTA stations nearby for easy travel around the area. In terms of medical care, Randolph is home to reputable facilities like South Shore Hospital and Signature Health Care. Overall, this part of Randolph provides a well-rounded community with convenient services for seniors looking to settle in the area.

Restaurants

• Popeyes Louisiana Kitchen (0.2 miles)
• McDonald's (0.9 miles)
• C & J Cuisine (0.9 miles)
• Pho 89 (1.9 miles)
• Blanchard's Tavern (2.1 miles)
• 1048 Bar and Grill (2.2 miles)
• The Connection Cafe (2.6 miles)

Theaters

• Showcase Cinema de Lux Randolph (0.3 miles)
• AMC Braintree 10 (4.3 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (4.1 miles)

Places of Worship

• First Baptist Church (1.2 miles)
• Annunciation Greek Orthodox Church (4 miles)
• Saint Catherine of Siena Parish (7.6 miles)

Parks

• Braintree Highlands Community Playground (2.5 miles)
• Houghton's Pond (3.8 miles)
• Great Esker Park (6.8 miles)
• Andrew's Park (7.1 miles)
• Governor Hutchinson's Field (7.3 miles)
• Francis William Bird Park (7.9 miles)

Transportation

• MBTA Braintree Station (4.5 miles)
• Canton Junction Station (4.7 miles)
• Route 128 station (5.6 miles)
• Readville (6.6 miles)
• MBTA Wollaston Station (7.7 miles)

Cafes

• Target T2693 Braintree (4.6 miles)
• Dunkin' Brands (4.8 miles)
• Starbucks (6.8 miles)
• Marylou's News (7 miles)
• Panera Bread (7.4 miles)
• Brookside Cafe (7.6 miles)

Physicians

• Harvard Vanguard Medical Associates (4.7 miles)
• Signature Healthcare Pediatrics (5.2 miles)
• Outpatient Department Signature Healthcare - Brockton Hospital (6 miles)
• Eye Health Services (6.3 miles)
• Coffey Eye Care (6.4 miles)
• Kool Smiles (6.6 miles)
• Angels Neurological Ce (6.9 miles)

Hospitals

• South Shore Hospital (5.6 miles)
• Signature Health Care (6.1 miles)
• Va Medical Center-Brockton (6.7 miles)
• New England Baptist Outpatient Care Center (7.2 miles)
• South Shore Hospital (7.3 miles)