Care One Randolph

Pros

• Physical therapy staff were very helpful.

Cons

• The care is described as horrible and uncaring toward patients.
• Staff are described as passing the buck and lacking accountability.
• Medications arrive late or are not given, sometimes by hours.
• There are times when no nurses are on duty, leaving patients without meds.
• Communication between nurses and aides is described as almost non-existent.
• The food is late, cold, and often unsuitable for dietary restrictions.
• Language barriers prevent clear communication between staff and patients.
• A dementia patient is alleged to have killed his roommate due to lack of supervision.

Review

A stream of extremely negative experiences emerges from many different people describing Care One Rehabilitation Center in Randolph. The pervasive thread across these accounts is a deep dissatisfaction with the quality and reliability of care, alarming gaps in safety, and a sense that the facility is overwhelmed and under?resourced. Families, friends, and guardians recount illness and injury being mishandled or neglected, with grievances touching every major aspect of the patient experience - from medication administration and dietary accommodations to staffing attentiveness and respectful treatment.

A dominant concern centers on medications and timely care. Multiple reviewers report persistent delays in receiving prescribed medicines, sometimes lasting hours. One account notes a pattern of two-hour delays, with one reviewer waiting 75 to 80 minutes for doses on several occasions. The problem is framed not only as slow service but as inconsistent staffing and miscommunication between nurses and aides, leaving patients and their families frustrated by a lack of accountability and direction. In at least a couple of stories, the patient's ability to participate in decisions about care is compromised because a night nurse or on-duty staff member is unavailable or slow to respond, leading to prolonged suffering or missed doses.

Staffing and communication issues appear as recurring themes, often framed as systemic rather than isolated incidents. Some reviewers describe a culture in which staff "pass the buck," avoid responsibility, or fall into long meetings that hamper access to direct help. A number of accounts include comments about language barriers and perceived dismissiveness from staff, with accusations that conversations are not accessible to all patients and families. Several posters describe encounters with rude or bullying behavior from frontline workers, including nurses at the information desk, and criticize a lack of attention to patient needs. The impression is left that when families attempt to escalate concerns, they encounter resistance or silence rather than action.

Food and daily living conditions contribute to the overall negative picture. Reviewers repeatedly mention late, cold, or unappealing meals, with some describing meals that include items not aligned with dietary restrictions or orders (for example, pur?ed diets being ignored or fed unsafe alternatives). The dissatisfaction with nourishment is paired with general frustration about the daily routine and the atmosphere in the facility, including cold coffee and insufficient supplies for basic care. In several posts, care and comfort in non-medical aspects of the stay seem to be neglected, compounding the sense that the facility is not prioritizing residents' wellbeing.

Concerns about patient safety and medical incidents are pronounced in the collection of reviews. There are explicit claims of patients not receiving appropriate or timely care, including udl violations such as oxygen tanks not being prepared, and instances where patients with specific dietary or medical needs were not adequately accommodated. One reviewer links the delays in medication to broader safety risks, noting that patients could be left without essential treatments during times when staffing is insufficient. There are even more troubling stories alleging severe consequences, including a claim that a dementia patient killed a roommate after being left unattended for too long, and other accounts describing incidents of aggression and insufficient response to behavioral health needs. The cumulative impression is that patient safety procedures and supervision may be uneven at best and dangerously lax at times.

Guardianship, hospital transition, and administrative failures add another layer of alarm. One review details a failed attempt to obtain a necessary medical certificate for a court case, which delayed guardianship proceedings and created additional work and stress for the family. Other posters report difficulties in communicating with the facility about a loved one's status, claims that staff were unavailable or unwilling to share updates, and frustration with the overall governance of patient care plans. The sentiment is that the facility is not reliably coordinating with external medical providers or family representatives, leaving those involved in a patient's care out of the loop at critical moments.

In a number of accounts, specific family experiences illustrate deeper heartbreak and loss. One reviewer notes an immediate decline in a loved one after discharge, accusing the facility of inadequate follow?through and poor care that contributed to a hospitalization and eventually to death. Another memorializes a mother?in?law who passed away shortly after the stay, casting the facility as a place where basic expectations of dignity, safety, and competent care were not met. These narratives underscore a fear that the facility's shortcomings are not just inconvenient but potentially life?threatening. In some postings, families reference external investigations or ratings - such as a CMS rating and Department of Public Health involvement - bolstering the sense that systemic issues there have drawn formal attention.

Despite the overwhelmingly negative tone, one brief note acknowledges that there were some helpful moments, particularly from physical therapy staff, suggesting that not everyone on site is perceived as failing patients. However, this appears to be the exception rather than the rule across the extensive set of comments. Taken together, the reviews present a consistently troubling portrait: a rehabilitation center where communication breakdowns, staffing gaps, delays in medications, safety concerns, and perceived indifference to residents' dignity and preferences have repeatedly undermined patient care and family trust. The impact described by families is severe, including ongoing distress, complicated legal interactions, and, in at least one case, the death of a relative attributed by the poster to the care environment encountered at the facility.

Randolph, Massachusetts offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With numerous dining options such as Popeyes Louisiana Kitchen and C & J Cuisine within close proximity, residents can enjoy a diverse selection of meals without traveling far. Additionally, the area boasts several pharmacies like Walgreens and CVS Pharmacy for easy access to medications and healthcare necessities. For recreation and relaxation, seniors can visit nearby parks like Braintree Highlands Community Playground or Houghton's Pond. Transportation options are also readily available with MBTA stations nearby for easy travel around the area. In terms of medical care, Randolph is home to reputable facilities like South Shore Hospital and Signature Health Care. Overall, this part of Randolph provides a well-rounded community with convenient services for seniors looking to settle in the area.

Restaurants

• Popeyes Louisiana Kitchen (0.2 miles)
• McDonald's (0.9 miles)
• C & J Cuisine (0.9 miles)
• Pho 89 (1.9 miles)
• Blanchard's Tavern (2.1 miles)
• 1048 Bar and Grill (2.2 miles)
• The Connection Cafe (2.6 miles)

Theaters

• Showcase Cinema de Lux Randolph (0.3 miles)
• AMC Braintree 10 (4.3 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (4.1 miles)

Places of Worship

• First Baptist Church (1.2 miles)
• Annunciation Greek Orthodox Church (4 miles)
• Saint Catherine of Siena Parish (7.6 miles)

Parks

• Braintree Highlands Community Playground (2.5 miles)
• Houghton's Pond (3.8 miles)
• Great Esker Park (6.8 miles)
• Andrew's Park (7.1 miles)
• Governor Hutchinson's Field (7.3 miles)
• Francis William Bird Park (7.9 miles)

Transportation

• MBTA Braintree Station (4.5 miles)
• Canton Junction Station (4.7 miles)
• Route 128 station (5.6 miles)
• Readville (6.6 miles)
• MBTA Wollaston Station (7.7 miles)

Cafes

• Target T2693 Braintree (4.6 miles)
• Dunkin' Brands (4.8 miles)
• Starbucks (6.8 miles)
• Marylou's News (7 miles)
• Panera Bread (7.4 miles)
• Brookside Cafe (7.6 miles)

Physicians

• Harvard Vanguard Medical Associates (4.7 miles)
• Signature Healthcare Pediatrics (5.2 miles)
• Outpatient Department Signature Healthcare - Brockton Hospital (6 miles)
• Eye Health Services (6.3 miles)
• Coffey Eye Care (6.4 miles)
• Kool Smiles (6.6 miles)
• Angels Neurological Ce (6.9 miles)

Hospitals

• South Shore Hospital (5.6 miles)
• Signature Health Care (6.1 miles)
• Va Medical Center-Brockton (6.7 miles)
• New England Baptist Outpatient Care Center (7.2 miles)
• South Shore Hospital (7.3 miles)