Plymouth Rehabilitation and Skilled Nursing C

Pros

• Sheri and her staff work extremely hard to make sure all patients are well taken care of.
• The Plymouth Rehab & Health Care Center staff are absolutely phenomenal.
• Liz, the ambassador, is caring and brightens residents' days.
• The ambassador program is a plus, with Liz making a real difference for patients.
• The staff is awesome, caring, and knowledgeable.
• Families report wonderful experiences with Plymouth Rehab & Health Care Center.
• A patient expressed gratitude to the staff for helping them get their life back on track.

Cons

• The facility is dirty, with bugs on the floor and inadequate cleaning.
• Pain medications are delayed for hours, despite being due regularly.
• Staff offer excuses and blame others, sometimes claiming the patient didn't ask for help.
• The facility is severely understaffed and care is described as incompetent.
• There is a revolving door of staff, leading to poor continuity and supervision.
• A memory-care admission lacked proper acclimation and supervision, resulting in fear and an incident between residents.
• The admissions coordinator is viewed as unprofessional, with inappropriate social media posts.
• Basic promised services, like vaccines, are not consistently provided.
• Sanitation is poor: toilets are dirty, feces aren't promptly cleaned, and there are too few toilets for multiple residents.
• Discharge planning is chaotic; the social worker failed to arrange home services in time and discharge occurred to a COVID-infested home.
• Phone lines are often unanswered; families have difficulty getting timely updates.
• The facility lacks management and supervision, described as dirty and run like a clown show.
• Infections go untreated, essential supplies like diapers are unavailable, and some patients are left bedbound due to staffing issues.
• Reviewers warn not to bring loved ones to this facility.

Review

This collection of reviews paints a complex picture of Plymouth Rehab & Health Care, recognizing moments of care and warmth while repeatedly sounding alarms about staffing, cleanliness, supervision, and consistency. A number of reviewers describe experiences that are marked by long waits for basic medications and services, disorganization in care plans, and a pervasive sense that safety and dignity can be fragile in this setting. The narratives range from deeply negative to briefly positive, but the recurring threads give a clear sense of where problems tend to cluster.

A dominant theme is understaffing and the resulting impact on patient care. Several reviewers emphasize that there are too few caregivers to cover the needs of a full unit, sometimes describing one nurse and one CNA for as many as 25 patients. This shortage translates into tangible frustrations: delayed pain medications, lengthy waits to discuss care plans or discharge needs, and a sense that staff are rushing through tasks rather than providing attentive, individualized care. One account complains about 2.5 hours elapsing before a pain medication was administered, despite the medication being supposed to be available on a four-hour cycle. The same reviewer notes repeated excuses and finger-pointing, with a sense that some staff are overwhelmed and undersupported. Other reviews echo the theme of difficulty reaching staff by phone or getting timely updates, suggesting pervasive communication bottlenecks across shifts.

Cleanliness and sanitation are flagged as serious problems by multiple reviewers. Several descriptions describe dirty conditions, with mentions of bugs in the facility, floors that aren't thoroughly cleaned, and rooms that are not properly sanitized. One patient recounts that fecal matter was not promptly cleaned from a toilet, and that with many residents sharing a single bathroom, the situation worsened. The perception of ongoing maintenance lapses - such as insufficient housekeeping, limited or irregular linen changes, and inconsistent cleaning routines - repeatedly appears as a driver of dissatisfaction and concern for resident well-being.

Safety and supervision, particularly for residents with behavioral or cognitive needs, are recurrent concerns. One narrative highlights a frightening scenario where a new admission to the memory care unit was scared and confused, placed in a room with other residents without adequate supervision, and soon experienced a delusion and an altercation. The reviewer notes that the nursing staff provided inconsistent stories about the incident, which themselves differed from one account to another. The broader comments suggest a facility that may struggle to provide the level of supervision and behavioral support required for memory care residents, with implications for safety and for the facility's apparent goal of supporting patients with complex needs.

Admissions and internal communications are another sore point. A reviewer points to the admissions coordinator's social media posts as evidence of unprofessionalism, and several accounts describe inconsistent information about a patient's admission reason or discharge plan. In one case, a family member recalls that the social worker - described as frazzled and unprepared - promised minimum help and ultimately failed to secure needed home-care services in time for discharge. The impression given is that administrative bottlenecks and questionable coordination between social work and medical teams can undermine planning and stability for patients and families at a vulnerable moment.

Nevertheless, the picture is not uniformly bleak. A number of reviewers share positive experiences and praise specific staff members who stood out for their caring approach. Several accounts commend dedicated employees who go above and beyond to support residents - praising an ambassador program that provides social interaction and personal touches. The ambassador, Liz, is singled out repeatedly as a bright spot within the facility. Reviewers describe her as a cheerful, dedicated volunteer who visits residents, helps with tasks like delivering meals or just engaging in conversation, and even paints nails - a small but meaningful gesture that brings comfort to residents and families. This program is frequently cited as a meaningful positive counterweight to the broader concerns about staffing levels, suggesting that when individual staff members invest time and empathy, they can significantly improve the day-to-day experience for residents.

Warmth and gratitude are also evident in other positive notes about the staff. Reviewers express appreciation for caregivers who provide patient and compassionate care, and for the times when the facility's team members appear to be genuinely trying to help families navigate transitions, such as discharge planning or coordinating with outside services. In some testimonials, families express relief and gratitude for care that was delivered with kindness, even if other parts of the experience were lacking. A few families explicitly credit staff for helping loved ones get back on their feet or stabilize after a difficult period, underscoring that quality care can exist within a facility flagged by other reviewers for structural shortcomings.

A particularly troubling thread concerns the management of infections and end-of-life care. One reviewer recounts a death that occurred after an infection allegedly went untreated for an extended period, with inadequate catheter supplies and delays in contacting Hospice. This account underscores systemic concerns about timely medical response, proper equipment availability, and coordination with hospice services. It is paired with broader complaints about resource constraints, such as shortages of diapers and specialized seating equipment, which appear to compound the challenges of delivering dignified, patient-centered care at the end of life.

Interwoven with the criticisms are stories from families whose experiences were more uniformly positive, including praise for care in the memory care or rehabilitation settings and gratitude toward staff who helped family members on a difficult journey. Some reviewers share that their relatives received attentive, respectful treatment and that the facility's staff demonstrated competency and kindness during recovery or routine care. Others highlight specific, constructive suggestions - such as needing more workers to handle calls, improve discharge planning, or ensure consistent levels of care - that suggest a desire for improvements rather than simple condemnation.

Overall, the collection presents a facility with significant systemic challenges and notable exceptions. The recurring themes of understaffing, inconsistent care, and cleanliness concerns contrast with recurrent praise for individual staff members and the ambassador program, which many families view as a lifeline of human connection in an otherwise difficult environment. The narratives imply that improvements in staffing ratios, clearer lines of accountability, better infection control, and more reliable care coordination could materially change the experience for residents and their families. In the meantime, the experiences vary widely, with some families feeling hopeful about personal interactions and others warning prospective families to proceed with caution and to conduct thorough, on-site assessments before placing a loved one in this facility.

This area of Plymouth, Massachusetts offers a variety of amenities and services that may be appealing for seniors looking to live in a convenient and accessible location. With several physicians' offices nearby, including Plymouth Bay Urology Specialists and Plymouth Pediatric Associates, residents have access to quality healthcare options. There are also pharmacies such as The Medicine Shoppe and CVS Pharmacy within a short distance for medication needs. In terms of dining options, there are popular restaurants like McDonald's, Ninety Nine Restaurant, and Friendly's close by for convenient meals out. Additionally, the proximity to Jordan Hospital and Beth Israel Deaconess Hospital provides peace of mind in case of any medical emergencies. For leisure activities, there are parks like Brewster Gardens and Plymouth Waterfront State Park within walking distance, offering beautiful outdoor spaces for relaxation and exercise. Overall, this neighborhood provides a mix of healthcare facilities, dining options, and recreational areas that can cater to the needs of seniors looking for a comfortable living environment in Plymouth.

Physicians

• Plymouth Bay Urology Specialists P C (0.4 miles)
• Plymouth Urology (0.4 miles)
• BID Plymouth Surgery (0.5 miles)
• Plymouth Pediatric Associates (0.6 miles)
• Pmg Physician Associates, PC (0.6 miles)
• Doctor Lerner's Office (0.7 miles)
• Anne Mcclenon DR (0.8 miles)

Restaurants

• McDonald's (0.5 miles)
• Ninety Nine Restaurant (0.6 miles)
• Friendly's (0.8 miles)
• Wendy's (0.9 miles)
• Second Wind Brewing Company (1.1 miles)
• The Tasty (1.1 miles)
• Carmen's Cafe Nicole (1.2 miles)

Pharmacies

• The Medicine Shoppe (0.7 miles)
• CVS Pharmacy (1.6 miles)
• Masciantonio, Richard A - Richard A Masciantonio (1.6 miles)
• Walgreens (1.7 miles)
• Health Mart Pharmacy (2.4 miles)
• Balboni's Drug Store (2.4 miles)
• CVS Pharmacy (2.6 miles)

Hospitals

• Jordan Hospital (0.7 miles)
• Beth Israel Deaconess Hospital Plymouth (0.7 miles)
• Beth Israel Breast Center (0.8 miles)
• Rehabilitation Hospital Of The Cape And Islands (2.6 miles)

Parks

• Brewster Gardens (0.9 miles)
• Plymouth Waterfront State Park (1 miles)
• Nelson Street Park (1.8 miles)
• Off the Wall Kidz (7.9 miles)

Cafes

• Water Street Cafe (0.9 miles)
• Panera Bread (1 miles)
• Starbucks (3 miles)
• Plane Jane's Place (4.3 miles)
• Starbucks (6.1 miles)
• Coffee Shack (9.7 miles)

Transportation

• Plymouth Municipal Airport (PYM) (4.3 miles)