Plymouth Rehabilitation and Skilled Nursing C in Plymouth, MA

Pros

• Sheri and her staff work extremely hard to ensure all patients are well taken care of.
• Plymouth Rehab & Health Care staff are awesome, very caring, and know what they’re doing.
• The ambassador program is a plus, and Liz is caring and always doing what she can to put a smile on people’s faces.
• My sister has found this place to offer the best care in many ways.
• The ambassador program provides meaningful companionship, with Mirian and Liz bringing positivity and support.
• Former patients describe the facility as clean, warm, and safe, and credit the staff with helping them recover.
• The rehabilitation team is caring and involved with families.
• The admissions team is organized and ensures smooth transitions.

Cons

• The facility has cockroaches crawling on the floors, bathrooms, and walls.
• It is severely understaffed and cannot provide adequate care for its patients.
• The environment is dirty, with bugs on the floors and lapses in cleaning.
• The setting is chaotic and unsafe due to verbal and physical assaults among residents and staff.
• The facility is described as the bottom of the barrel among nursing facilities.
• Pain medications are delayed for hours, with excuses instead of timely care.
• Hygiene is neglected, with feces not cleaned properly and linens infrequently changed.
• There is a revolving door of staff and poor supervision, leaving residents without consistent care.
• There have been deaths attributed to untreated infections and neglect.

Review

This community is best suited for families seeking a short- to mid-term rehab stay where the focus can be on rehabilitation progress and meaningful daily interaction, delivered through an active ambassador-like social program. It can be a reasonable fit for residents who respond well to visible, caring staff and value opportunities for social engagement and activity planning. It is not a fit for memory-care heavy needs, for nonverbal or highly incontinent residents, or for families that require a consistently high level of around-the-clock supervision and seamless operations. In short, when rehab momentum and a lively social atmosphere matter, this facility can work; when constant, tightly supervised care for vulnerable conditions is the priority, alternatives should be explored.

Those weighing alternatives should consider how critical steady staffing and rigorous infection-control routines are to their loved one. If the priority is reliable, high-touch care for cognitively impaired residents, or if there is a history of aggressive behavior or behavior management needs, this is a red flag facility. Several reviews describe chronic understaffing, long waits for pain medications, and inconsistent communications from leadership or nursing. Families should be wary of facilities with repeated reports of dirty conditions, pest sightings, and limited ability to respond promptly to calls or medical needs. For nonverbal individuals, incontinent residents, or anyone requiring constant supervision, a facility with a proven track record of sufficient staffing and clearer accountability may be a better match.

The strongest positives center on people and programs that repeatedly surface in reviews. The ambassador program, led by staff like Liz and Mirian, provides regular, personalized engagement that many families and residents celebrate as a real bright spot. Therapists and nursing teams can deliver solid rehabilitation and supportive care when available, and several testimonials describe caregivers who are genuinely compassionate and competent. A subset of families report clean, well-maintained areas and a warm, welcoming environment in certain units, along with admissions staff who organize transitions smoothly. When those strengths align with a resident’s needs, they can create meaningful moments and steady progress even amid a difficult baseline.

Yet the dominant themes across the most frequent complaints are hard to overlook. Chronic understaffing appears repeatedly, with reports of one nurse or CNA juggling 20–40 patients on a floor and long delays for routine treatments or med administration. Several reviews recount dirty conditions, infrequent linen changes, and inadequate cleaning. Patients describe being left in soiled conditions for extended periods, and families recount incidents where supervision was insufficient to prevent altercations between residents or to keep fears and behaviors from escalating. Administrative communication is described as inconsistent or unresponsive in some cases, and there is a troubling pattern of staff turnover that undermines continuity of care. Taken together, these cons create real risk to safety and dignity for vulnerable residents.

The key to parsing the pros and cons rests on expectations and the ability to align them with concrete safeguards. When the focus is rehabilitation and social stimulation, the ambassador program and the available therapy team can provide tangible value that offsets some staffing gaps. Families who can consistently participate in care plans, asking questions, requesting specific staff oversight, and leveraging the ambassador-led enrichment opportunities, may see meaningful improvements in mood, engagement, and functional gains. However, this offset capacity is uneven: it relies on shifts where engaged, capable aides are present and available. For long hospital-to-home transitions or complex medical needs, those offsets do not fully compensate for the chronic staffing constraints and cleanliness concerns noted by critics.

Bottom line: families should approach Plymouth Rehabilitation and Skilled Nursing C with clarity about what is negotiable and what is non-negotiable. If choosing this community, demand concrete assurances: adequate staffing ratios on every shift, documented med-pass protocols with timely administration, rigorous cleaning schedules, and a clear system for incident reporting and follow-through. Visit multiple times, meet directly with the director of nursing, and ask for access to resident care plans to gauge consistency of care across shifts. Consider nearby facilities with stronger, more consistent staffing patterns or dedicated memory-care capabilities if those needs exist. For families willing to be proactive advocates, and for residents who can benefit from active social programming and a targeted rehab focus, there is potential here; for those whose safety and uninterrupted, predictable care is paramount, it would be prudent to weigh compelling alternatives carefully before making a commitment.

This area of Plymouth, Massachusetts offers a variety of amenities and services that may be appealing for seniors looking to live in a convenient and accessible location. With several physicians' offices nearby, including Plymouth Bay Urology Specialists and Plymouth Pediatric Associates, residents have access to quality healthcare options. There are also pharmacies such as The Medicine Shoppe and CVS Pharmacy within a short distance for medication needs. In terms of dining options, there are popular restaurants like McDonald's, Ninety Nine Restaurant, and Friendly's close by for convenient meals out. Additionally, the proximity to Jordan Hospital and Beth Israel Deaconess Hospital provides peace of mind in case of any medical emergencies. For leisure activities, there are parks like Brewster Gardens and Plymouth Waterfront State Park within walking distance, offering beautiful outdoor spaces for relaxation and exercise. Overall, this neighborhood provides a mix of healthcare facilities, dining options, and recreational areas that can cater to the needs of seniors looking for a comfortable living environment in Plymouth.

Physicians

• Plymouth Bay Urology Specialists P C (0.4 miles)
• Plymouth Urology (0.4 miles)
• BID Plymouth Surgery (0.5 miles)
• Plymouth Pediatric Associates (0.6 miles)
• Pmg Physician Associates, PC (0.6 miles)
• Doctor Lerner's Office (0.7 miles)
• Anne Mcclenon DR (0.8 miles)

Restaurants

• McDonald's (0.5 miles)
• Ninety Nine Restaurant (0.6 miles)
• Friendly's (0.8 miles)
• Wendy's (0.9 miles)
• Second Wind Brewing Company (1.1 miles)
• The Tasty (1.1 miles)
• Carmen's Cafe Nicole (1.2 miles)

Pharmacies

• The Medicine Shoppe (0.7 miles)
• CVS Pharmacy (1.6 miles)
• Masciantonio, Richard A - Richard A Masciantonio (1.6 miles)
• Walgreens (1.7 miles)
• Health Mart Pharmacy (2.4 miles)
• Balboni's Drug Store (2.4 miles)
• CVS Pharmacy (2.6 miles)

Hospitals

• Jordan Hospital (0.7 miles)
• Beth Israel Deaconess Hospital Plymouth (0.7 miles)
• Beth Israel Breast Center (0.8 miles)
• Rehabilitation Hospital Of The Cape And Islands (2.6 miles)

Parks

• Brewster Gardens (0.9 miles)
• Plymouth Waterfront State Park (1 miles)
• Nelson Street Park (1.8 miles)
• Off the Wall Kidz (7.9 miles)

Cafes

• Water Street Cafe (0.9 miles)
• Panera Bread (1 miles)
• Starbucks (3 miles)
• Plane Jane's Place (4.3 miles)
• Starbucks (6.1 miles)
• Coffee Shack (9.7 miles)

Transportation

• Plymouth Municipal Airport (PYM) (4.3 miles)