The Grand in Louisville, KY
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9300 Civic Way, Louisville, KY 40059
For more information about senior living options: (844) 490-3973
The Grand is a gorgeous resort-style senior living community. The Grand has professional and friendly staff who genuinely care about residents. It offers a great Norton Commons location and is clean and beautiful. The food is delicious. It provides many activities for residents. The Grand is a beautiful, inviting facility with amazing amenities. The staff are wonderful to work with, and residents feel well cared for. The Grand is absolutely stellar, top-notch, and one of the premier senior living communities. The Grand has wonderful employees, great food, and a gorgeous community. The renderings look amazing, and the building is anticipated to be open.
The Grand is disappointing. The coffee and food are awful. There is trash overflowing in the fire escape. Sherry and upper management give lip service and make false statements. The Grand is a lousy place to live despite its great location. The facility has chronic issues with roof leaks, air conditioning breakdowns, and water heater problems. Staff turnover is constant and maintenance is unprofessional, with tasks left undone. The lead maintenance person, Brian, is rude and unprofessional. The dining room regularly runs out of food and serves subpar meals, with portion sizes being cut to save costs. Corporate has repeatedly raised rents with no improvement to residents' living environment, and there are hidden fees and 9% annual increases. Activities are minimal, mostly bus outings to restaurants, with few cultural events.The Grand in Louisville is best suited for active seniors who want a luxury, amenity-forward environment with a strong social engine and a location that puts shopping, dining, and medical access within easy reach. It works particularly well for those who envision aging in place within a true community, not just a building, where an indoor pool, spa, art studio, salon, and restaurant-style dining supplement a calendar of outings and events. For families seeking a place where care options can scale with changing needs without a move, The Grand offers a compelling platform and a sense of security that comes from a well-staffed campus.
That said, certain buyers should consider alternatives. If pricing stability, predictable dining quality, and steady staffing are non-negotiables, budget-conscious families or residents who want consistently high-end service month after month may encounter misgivings here. The Grand has faced recurring criticism around cost increases, "hidden" or poorly communicated fees, and shifts in leadership and on-site operations. When price escalations feel detached from visible improvements, the appeal of the amenities can erode. Likewise, residents who prize flawless food service and uninterrupted housekeeping may find the experience uneven enough to question long-term value.
The upside begins with the physical and social fabric. The Grand is a striking, beautifully designed community with a Norton Commons address that residents consistently praise for its accessibility and ambiance. Staff across departments are repeatedly described as caring, professional, and engaged, with front desk teams and outreach personnel singled out for warmth and responsiveness. The breadth of amenities - an expansive dining hall, multiple dining possibilities, an indoor pool, fitness options, and diverse activities - creates a lively, inclusive atmosphere where residents can be as active or as laid-back as they choose. The sense of community is palpable in testimonials that tout kindness, security, and meaningful connections.
Yet the downsides cannot be ignored. Several reviews highlight a troubling pattern: the dining experience sometimes slides from "good" to "subpar," with reports of food running out or portion sizes shrinking as costs rise. Household services have shown inconsistency - weekly housekeeping promised but delayed, and maintenance routines described as reactive rather than proactive, with occasional leaks, HVAC failures, or water-heater issues. Staff turnover has been a recurring theme, and prompt, credible management responses can be inconsistent, with some residents feeling that concerns are acknowledged but not resolved. Price pressure is also a real consideration, as longer-term residents reference annual increases and fee structures that complicate budgeting.
These pros and cons interact in meaningful ways. For families prioritizing social vitality, privacy-friendly layouts, and in-house conveniences, The Grand's strengths can offset a fair amount of risk: the environment itself invites engagement, and a compassionate team can mitigate many frustrations through attentive service. However, the same positives can be undermined if dining consistency, maintenance reliability, and transparent pricing don't improve over time. The decision hinges on whether the premium experience justifies ongoing volatility in cost and service. When management is responsive and residents feel heard, the balance tilts in favor of choosing The Grand; when there is persistent disconnect, the experience becomes harder to justify.
Ultimately, the practical path is to treat this as a high-reward, high-variability option. Families should visit with a focused agenda: tour during peak dining hours to observe menus and out-of-stock realities; speak candidly with current residents about response times and the cadence of repairs; request the current culinary leadership and a sample menu, plus a written outline of included services and any potential fees. Demand a transparent cost forecast, including anticipated rent increases and what they cover, and confirm maintenance response protocols and typical timelines. If the answers align with priorities - vibrant programming, genuine staff care, and a prestige environment with scalable care - The Grand stands out as a superb choice. If not, safer bets lie with options offering steadier pricing, more predictable service, and a proven track record of consistently meeting resident expectations.
21 resident community capacity
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Louisville International-Standiford (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grand in Louisville, KY is an assisted living community that offers comfortable and convenient living options for seniors. Our community features both 2-bedroom apartments and studio apartments, allowing residents to choose the space that best suits their needs.
At The Grand, we specialize in memory care, providing a safe and supportive environment for individuals with Alzheimer's disease or other forms of dementia. Our highly trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and coordination with health care providers to ensure that each resident receives the necessary medical attention.
Our community boasts a range of amenities to enhance our residents' lives. Each apartment is fully furnished and includes cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Housekeeping services are provided to ensure a clean and tidy living space. Residents can enjoy outdoor spaces such as gardens or take advantage of our move-in coordination services.
Nutrition is an important aspect of our care program at The Grand. We accommodate special dietary restrictions and provide delicious meals prepared by our skilled culinary team. Additionally, we offer a mental wellness program to support the emotional well-being of our residents.
We understand the importance of engaging activities in promoting socialization and cognitive health. Our community schedules daily activities for residents to participate in according to their interests and abilities.
Located conveniently near various amenities, The Grand offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Transportation arrangements are available for medical appointments.
At The Grand in Louisville, KY, we strive to provide a warm and welcoming environment where seniors can live comfortably while receiving the care they need.
The Grand offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
The Grand is located at 9300 Civic Way, Louisville, KY 40059 in Oldham County, Kentucky
The Grand's comprehensive memory care services are designed to enhance the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing and bathing helps maintain personal hygiene and dignity, while medication management ensures that residents receive the correct medications at the right times, reducing anxiety and confusion. Meal preparation and service cater to specific dietary needs, promoting nutrition and well-being. Transportation arrangements for medical appointments facilitate access to necessary healthcare services, complemented by close coordination with healthcare providers to address any medical concerns for each resident. Activities of daily living assistance supports independence in a safe manner, and specialized memory care programming includes engaging activities tailored to cognitive abilities, fostering connection and purpose. The 24-hour supervision allows for immediate support in case of emergencies, while mental wellness programs provide emotional support, encouraging cognitive engagement even in those with mild cognitive impairment. Together, these features create a nurturing environment where residents feel secure, valued, and understood.
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22 Remarkable Caregiver Support Groups Available Online and In-Person
Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
