Rock Run Place - MC

Pros

• The sales representative at Rock Run Place is described as lovely and caring, making a positive impression on families.
• Visitors noted that Rock Run Place has a friendly staff and a clean facility during tours.
• The director is recognized for being knowledgeable, straightforward, and transparent about services and pricing.
• Families appreciate the variety of daily activities offered to residents, such as bingo and crafts.
• Residents are reported to be happy, and many families feel fortunate to have chosen Rock Run Place for their loved ones.
• Staff members are commended for being very kind, accommodating, and attentive to residents' needs.
• Residents enjoy the food provided, with some stating that it meets their dietary requirements adequately.
• The facility has created innovative ways for families to visit loved ones safely even during challenging times like the pandemic.
• Many families express satisfaction with the cleanliness of the facility and the level of care provided to residents.
• The community is praised for its personable staff who make efforts to ensure a comforting experience for residents and their families.

Cons

• The community needs to improve on their friendliness towards families as well as their follow-up and communication.
• The cleanliness of the facility could be better.
• The food has been described as terrible by some residents' families.
• There have been reports of items, such as clothes and glasses, disappearing from laundry.
• Some family members felt pressured to spend more money on unnecessary medical tests and therapies for their loved ones.
• There have been instances where caregivers were heard yelling at residents.
• The facility is essentially unstaffed during the evening and overnight hours, leading to concerns about care and response times.
• Many functions appear to be understaffed, despite some caring staff members.
• Concerns expressed by families often went unresolved or received inadequate attention.
• Some residents experienced issues with dietary accommodations that were not always met satisfactorily.

Review

Rock Run Place Memory Care has garnered a mix of feedback from families and residents, reflecting both commendable care and areas for improvement. One consistent highlight across multiple reviews is the presence of a dedicated sales representative who stands out for her warmth and caring demeanor towards the residents. Families have expressed that her compassionate attitude played a significant role in their decision to choose Rock Run Place for their loved ones, wishing there were more staff members like her. However, this praise comes alongside requests for improvements in other aspects of the facility's operations.

Communication appears to be a recurring theme among reviewers as an area needing enhancement. Many families noted that while staff members are generally friendly, there exists a gap when it comes to follow-up communication with family members regarding their loved ones' well-being. Some reviews mentioned challenges with cleanliness standards and concerns about the quality of food served at Rock Run Place. These issues raised apprehensions among families about whether they could wholeheartedly recommend the community without these critical improvements being addressed.

On the positive side, several reviewers praised their tour experiences at Rock Run Place, highlighting its spaciousness and neat appearance. Families found the facility inviting, though some did note an unpleasant odor upon entering—an aspect they attributed to potential fluctuations in cleanliness on specific days rather than a systemic issue. The overall environment was described as safe and secure, with locked entrances to promote resident safety—a crucial factor for families considering memory care options.

The staff's availability and engagement level received accolades from numerous reviewers who appreciated that various activities were offered daily, keeping residents both busy and entertained. From bingo games to crafts, many residents were encouraged to participate actively in community life within Rock Run Place. Residents also had access to recreational amenities like billiards tables—a valuable addition that might appeal more strongly to younger seniors or those who are less advanced in cognitive decline.

However, underlying complexities were shared concerning medical care practices provided at Rock Run Place. A family member shared concerns over unnecessary medical testing being recommended by nursing staff which felt excessive given their loved one's advanced age and condition. This led to feelings of pressure surrounding financial decisions related to healthcare offerings within the facility—essentially making families question whether such treatments were genuinely beneficial or just inflating costs.

While some reviews expressed satisfaction regarding dietary accommodations within memory care, others raised alarms about how specific needs sometimes went unmet due to broader catering practices intended for all residents rather than tailored approaches for individuals with special requirements. Additionally, theft was mentioned as an unfortunate concern; items like clothing disappeared from laundry services or personal belongings went missing altogether—prompting discussions about labeling items appropriately.

Ultimately, while many families enjoyed their experience with Rock Run Place Memory Care due to its caring staff, suitable living conditions, and engaging activity offerings—dissatisfaction lingers primarily around communication issues and operational shortcomings that prompted some families to reconsider if this was indeed the best place for their loved ones' care needs or if alternatives should be explored instead.

This part of Joliet, Illinois offers a variety of amenities and services that may be appealing for seniors looking to settle in the area. There are several physicians, pharmacies, and hospitals within close proximity, providing easy access to healthcare services. Additionally, there are a number of restaurants and cafes nearby for dining out or grabbing a quick bite to eat. Places of worship are also readily available for those seeking spiritual support. The presence of a nearby theater and parks offer opportunities for entertainment and outdoor activities. Overall, this area provides convenience and accessibility to essential services that may be beneficial for seniors looking to make this community their home.

Physicians

• Dr Choudry Office (0.1 miles)
• Hinsdale Orthopaedics (0.1 miles)
• Jason Hurbanek, MD (0.1 miles)
• MK Orthopaedics (0.6 miles)
• Spectrum Eye Institute (0.6 miles)
• Angela Intili (0.6 miles)
• Midwest Neurological Associates (0.7 miles)

Restaurants

• Double J Sports Bar (0.1 miles)
• Fireman Ted's Bar and Grill (0.7 miles)
• Dealers Choice (0.9 miles)
• La Mex (1.2 miles)
• Metro Grill & Bar (1.3 miles)
• McBride's on 52 (1.4 miles)
• Babe's Jumbo Hot Dogs (1.5 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• Walgreens (3 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.4 miles)
• First Presbyterian Church (3.3 miles)
• First Baptist Church of Channahon (6.8 miles)
• Minooka Bible Church (7.4 miles)
• Minooka United Methodist Church (7.7 miles)
• Saint Marys Catholic Church (8.2 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (1.7 miles)
• Steve Buresh's Cheesecake Store (6.5 miles)
• Panera Bread (8.4 miles)

Hospitals

• Presence Saint Joseph Medical Center Laboratory (1.7 miles)

Theaters

• Cinemark Louis Joliet Mall (2.5 miles)

Transportation

• Union Pacific Global 4 (5.5 miles)

Parks

• Summerfield Of Minooka Playground (7.3 miles)