Ly Dia's Caring Hands

Pros

• The reviewer commends therapist Jessica F. for making the client feel secure enough to express themselves openly and for helping them heal and learn.
• The counseling program is credited with providing meaningful insights and improvements in relationships.
• The client expresses gratitude for the opportunity to receive counseling and finds it beneficial.
• Loving Helping Hands INC is described as having nice, supportive staff and a clean facility.
• The program is recommended for anyone seeking to improve relationships and to educate both victims and abusers to promote healing.

Cons

• The health care professional was described as condescending, berating, and unprofessional.
• She hung up on the patient after answering only one question and did not allow any follow-up.
• The provider took three weeks to return the results, delaying an important process and showing a lack of diligence and consideration.
• The reviewer would not recommend her services, calling the experience an absolute displeasure.
• Another reviewer characterized the experience as just a bad experience with no real compassion.

Review

The collection of reviews paints a portrait of mixed experiences with mental health services and related counseling programs. On one end of the spectrum, there are accounts of highly positive transformation and supportive care that helped individuals feel safe, heard, and educated about healthier relationship dynamics. On the other end, there are sharp critiques of professional conduct and service timeliness that left clients feeling dismissed and frustrated. Taken together, the comments highlight how pivotal professionalism, empathy, and timely communication are to the perceived value of these services.

One particularly troubling account centers on a Zoom-based general mental health assessment with a clinician identified as Dr. Martha Mason. The reviewer describes the encounter as the opposite of professional, characterizing the interaction as condescending and berating. The situation culminated in the clinician hanging up after answering the reviewer's sole question, effectively cutting off any chance for follow-up. According to this account, the call ended abruptly, with no opportunity for the patient to continue the dialogue or address additional concerns. The reviewer also notes an extremely long turnaround - three weeks - to receive the assessment results, which they feel disrupted an important process elsewhere in their life. This combination of perceived disrespect, abrupt dismissal, and delayed results led the reviewer to label the experience the worst they had encountered. The tone is unequivocal and negative, though the reviewer concedes that other staff members they interacted with were at least somewhat helpful.

In stark contrast, another narrative highlights a much more positive experience with Loving Helping Hands INC, connected to them through the Division of Family and Children Services (DFCS) for counseling after suffering abuse in an unhealthy, abusive relationship. The reviewer initially approached the program with a sense of obligation, expecting little beyond fulfilling a requirement. Yet the experience evolved into a meaningful source of personal growth and healing. The reviewer singles out therapist Jessica F. for creating a sense of safety that allowed them to express themselves openly. Jessica is praised for facilitating healing and providing education that can guide healthier relationship dynamics. The reviewer explicitly believes the program's benefits extend beyond victims to include abusers as well, arguing that education can correct behavior and promote healing for all involved. The message ends with sincere gratitude to Jessica for her work and blessings to readers, underscoring a transformative impact that contradicted the reviewer's initial skepticism.

There are also brief, more uniformly positive notes about the environment and staff in other entries. One reviewer simply states that the service was great and that the staff were nice and the facility was clean. Another echoes the same sentiment, emphasizing cleanliness, supportive staff, and overall pleasant impressions. These comments reinforce a perception that, when care is delivered with warmth and professionalism, the setting itself - both the people and the place - can reinforce a sense of safety and support.

Not every experience, however, lands on the positive side. Another reviewer captures a negative encounter with little compassion, describing it as just a bad experience without the emotional responsiveness or genuine care one would hope to encounter in a therapeutic setting. This sentiment juxtaposes the positive accounts and reminds readers that not all interactions meet expectations for empathy or attentiveness. The contrast between this review and the more favorable ones underscores the variability in patient experiences across providers and sessions.

Taken together, these reviews reveal several recurring themes about what makes mental health and counseling services feel effective or disappointing. Professionalism and respectful communication are repeatedly cited as essential; when a clinician's tone, responsiveness, and willingness to engage are lacking, the experience can feel dehumanizing and counterproductive. Timeliness and reliability - evident in the frustration over a three-week wait for results - also matter deeply, particularly when related processes hinge on timely information. Conversely, a sense of safety, warmth, and validation - facilitated by a compassionate therapist like Jessica F. - can unlock openness, healing, and meaningful personal growth. The importance of the environment - cleanliness, approachable staff, and supportive interactions - also emerges as a meaningful factor in overall satisfaction and perceived effectiveness.

For those navigating similar journeys, these accounts collectively suggest that the quality of care hinges as much on the human connection and the provider's responsiveness as on the formal services offered. When a program can pair clear, respectful communication with a supportive therapeutic relationship and a dependable timeline, it appears to maximize the likelihood of positive outcomes. Conversely, experiences marked by condescension, abrupt disengagement, or delays can significantly undermine trust and the perceived value of care, even when other aspects of the service are competent.

This part of Stone Mountain, Georgia is a convenient and diverse community with essential amenities nearby. There are several pharmacies within a short distance, providing easy access to medication and healthcare needs. The area offers a variety of dining options, including fast food chains like McDonald's and Zaxby's, as well as local restaurants such as Las Colinas Mexican Restaurant and Metro Cafe Diner. Places of worship are abundant, catering to different religious affiliations. Several parks provide opportunities for outdoor recreation and enjoying nature, while there are also multiple healthcare providers in the vicinity for medical care. Additionally, DeKalb Medical Hillandale hospital is just a short drive away for any emergencies. Overall, this neighborhood offers a mix of convenience, community resources, and natural beauty that could make it an appealing choice for senior living.

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (2.6 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.8 miles)

Restaurants

• McDonald's (1.3 miles)
• Zaxby's (3 miles)
• Las Colinas Mexican Restaurant (3.2 miles)
• Zaxby's (3.4 miles)
• Bojangles' Famous Chicken 'n Biscuits (4.2 miles)
• Stone Mountain Pizza Cafe (4.2 miles)
• Metro Cafe Diner (4.2 miles)

Places of Worship

• Fairfield Baptist Church (1.6 miles)
• Christ Our Hope Catholic Church (2.2 miles)
• New Covenant Christian Ministries (2.3 miles)
• Berean Christian Church (2.4 miles)
• Corpus Christi Catholic Church (2.6 miles)
• Mountain Park United Methodist Church (4.9 miles)
• New Birth Missionary Baptist Church (4.9 miles)

Parks

• Redan Park (2.3 miles)
• Stone Mountain Park (2.6 miles)
• Almost To The Top Of Stone Mountain (2.7 miles)
• Stone Mountain Walk Up Trail (2.9 miles)
• Mountain Park Park (5.7 miles)

Physicians

• East Dekalb Health CTR (2.6 miles)
• Georgia Family Care (3.7 miles)
• Abc Pediatrics (3.9 miles)
• Metro Surgical Associates (4.4 miles)
• South Dekalb Family Physicians (4.4 miles)
• Gynecology and Obstetrics of Dekalb PC (4.5 miles)
• Stone Mountain Family Practice (4.5 miles)

Hospitals

• DeKalb Medical Hillandale (4.4 miles)

Cafes

• Panera Bread (6.4 miles)
• Starbucks (6.8 miles)

Transportation

• Marta - Westbound (7.5 miles)