JZC Personal Care Home

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Pros

• The reviewer successfully found other accommodations for their brother, ensuring he was moved to a better environment.
• Despite the challenges faced, the reviewer took proactive steps by filing a formal complaint to address the issues encountered at the facility.
• The reviewer demonstrated strong advocacy for their brother’s well-being during a difficult situation.
• They managed to secure a timely removal of their brother before the end date of his stay, highlighting their commitment to his care and safety.

Cons

• The facility provided a urine-soaked and feces-covered mattress for the resident.
• There was little to no air conditioning in the room, contributing to an unpleasant environment.
• Clothes and carpet smelled like urine, indicating poor cleanliness standards.
• Despite claims of daily linen washing, the mattress stains remained untouched.
• The staff failed to call an ambulance after the resident suffered two collapsed vertebrae from a fall.
• When asked to address serious issues, the facility responded by issuing an involuntary discharge notice.
• The businesswoman managing the place displayed unprofessional behavior by forgetting the resident's name.
• Excuses were given regarding the improper handling of overpayment refunds.
• No resolution was found for the ongoing problems before the resident's departure.
• The overall experience was described as a nightmare, leading to a formal complaint being filed against the establishment.

Review

The experience at one particular personal care home (PCH) in the Savannah area has been described as nothing short of a nightmare by a distressed family member. This account centers around the horrific conditions endured by the reviewer’s brother during his stay, highlighting significant issues that not only concern the general hygiene and living conditions but also raise severe questions regarding resident care and safety protocols.

From the outset, it was evident that the living environment provided to residents was shockingly inadequate. The reviewer detailed their brother's plight of sleeping on a mattress that was soaked in urine and covered with feces—an appalling situation that raises alarming health concerns. It is mentioned that although staff claimed to wash linens daily, they somehow overlooked the dire condition of the mattress itself, leaving behind unsanitary stains that most would find intolerable. Alongside these hygienic failures, other elements of neglect came into play, as it became increasingly clear that little to no air conditioning was functional within his room. The odors that permeated from his clothes and carpet were overwhelmingly reminiscent of animal waste or human negligence—an alarming indication of poor standards being maintained within this facility.

Safety emerged as another grave issue when it became apparent that the treatment provided to residents was far from satisfactory. The reviewer recounted how their brother suffered two falls during his stay, with one incident resulting in two collapsed vertebrae—a serious injury requiring immediate medical attention. The response from staff was particularly troubling; rather than calling an ambulance or notifying family members promptly, they delayed assistance until the following day. Such actions not only endangered the wellbeing of residents but also demonstrated a shocking disregard for basic health and safety protocols expected within any care facility.

In seeking resolution for these significant problems, efforts were met with resistance from management rather than proactive engagement. When approached about fixing these myriad issues ranging from hygiene concerns to inadequate emergency responses, management responded by issuing an “involuntary discharge” notice for the brother. This move essentially forced the family into a corner where they had little choice but to seek alternative accommodations—not because their requests were taken seriously but seemingly to remove them from what appeared to be an untenable situation.

Fortunately for this family, they were able to secure better accommodations for their loved one before reaching any official end date with this PCH, sparing him further distress and suffering within its walls. However, what followed upon leaving raised further frustrations: multiple excuses surrounding an overpayment refund process led by personnel who claimed professionalism yet could not even remember vital details about their former resident—such as his name—highlighting a significant lack of attention and respect owed to those under their care.

Ultimately, recognizing how pervasive these issues were—and knowing full well there are regulations governing such facilities—the reviewer felt compelled to file a formal complaint against this PCH in hopes of prompting change not just for their brother but potentially for future residents too. Their experiences underscore a broader concern regarding elder care standards and serve as an urgent reminder for families seeking assistance for loved ones: scrutiny is essential when choosing facilities designed ostensibly for comfort and support amidst vulnerable stages in life. It reflects not just on this individual establishment but also speaks volumes about systemic deficiencies present across similar institutions which must be addressed comprehensively—before more individuals face consequences both physically damaging and emotionally devastating.

This section of Savannah, Georgia is a convenient and accessible area for senior living with a variety of essential services nearby. There are several pharmacies within close proximity, making it easy to fill prescriptions and access medication. In terms of dining options, there are a range of restaurants offering different cuisine styles within a short distance. For medical care, there are numerous physicians and specialty practices in the area, ensuring that healthcare needs can be easily met. The presence of hospitals nearby provides peace of mind in case of emergencies. Additionally, the presence of Lake Mayer Park offers opportunities for outdoor recreation and relaxation. Overall, this part of Savannah offers a mix of amenities and services that cater to the needs of seniors looking for convenience and accessibility in their daily lives.

Pharmacies

• Walgreens (0.2 miles)
• Lo Cost Pharmacy (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Lewis Brothers (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• CVS Pharmacy (2.3 miles)
• Kroger Pharmacy (2.8 miles)

Restaurants

• Carey Hilliard's (0.3 miles)
• Troy Mediterranean Cuisine (1.1 miles)
• Taco Bell (1.3 miles)
• Culver's (1.7 miles)
• Omelette Cafe (1.9 miles)
• McDonald's (2.3 miles)
• Sonic Drive-In (2.3 miles)

Physicians

• Karen Karen Z Hanna Hanna MD (0.5 miles)
• DaVita Abercorn Dialysis (0.6 miles)
• Dr Jose Rendon-Garcia Internal Medicine (0.6 miles)
• Southeast Lung Associates (0.7 miles)
• Vidalia ENT Associates (0.7 miles)
• Georgia Skin & Cancer Clinic (0.7 miles)
• Coastal Empire Plastic Surgery (0.7 miles)

Hospitals

• St Joseph s Transitional Care Unit (0.6 miles)
• St Joseph's/Candler Health (3.6 miles)
• Georgia Regional Hospital (4.2 miles)

Parks

• Lake Mayer Park (3.7 miles)