Cindy's Care Home

Pros

• The facility is described as lovely and clean, providing a pleasant environment for residents.
• Some reviewers commend the staff for being very caring and professional in their approach to resident care.
• One reviewer expresses confidence in recommending a different memory care facility due to positive experiences.
• The exterior appearance of the house received compliments, indicating an effort to maintain a welcoming atmosphere.

Cons

• The preliminary paperwork and surprise fees at Cindy's were sketchy and concerning.
• The resident had to be taken by ambulance due to severe respiratory issues that the caregiver should have recognized.
• Cindy's evacuation plan during Hurricane Irma was inadequate, as she prioritized her family over the residents' safety.
• The resident arrived home unable to walk, with swollen ankles and missing medications after being in Cindy's care.
• The facility was dirty, and there were missing personal belongings when retrieving the resident’s things.
• Cindy did not follow dietary restrictions for residents, leading to neglect of their needs.
• There were concerns about the lack of licensure and proper operation at Cindy's facility.
• The neighborhood surrounding the facility raised concerns for prospective residents and their families.

Review

The experiences shared regarding Cindy’s memory care facility highlight a troubling pattern of neglect and unprofessionalism that raises serious concerns for prospective residents and their families. One review recounts the harrowing experience of an 88-year-old woman with dementia who was admitted to this home out of urgency due to her need for round-the-clock care. Initially referred by a well-meaning social worker, the family faced immediate challenges after just three days when the admission quickly turned alarming. The reviewer describes a critical moment when they were notified of their mother’s severe respiratory distress, which prompted them to insist on emergency medical attention. The apparent lack of adequate medical knowledge from Cindy, a supposed licensed practical nurse (LPN), left much to be desired, pointing towards potential negligence in ensuring residents' health and safety.

Following this troubling incident, things only worsened for the elderly resident as Hurricane Irma approached. When contacted by Cindy about an evacuation plan due to power outages, the reviewer was led to believe that their mother would be taken to a hotel along with another resident. However, it became clear that Cindy prioritized her own family's needs over those of her clients—she reportedly gave hotel accommodations meant for patients to her daughter instead. This act not only demonstrated poor judgment but also placed vulnerable individuals at risk during an already stressful situation. Upon retrieving their mother from Cindy’s facility, the reviewer found her unable to walk or even transfer herself from one place to another—a stark decline in mobility since being admitted just weeks prior.

The conditions within the facility itself further amplified concerns about neglect. On visiting Cindy's establishment again after relocating their mother back home temporarily, the reviewing family discovered a filthy living environment, missing personal belongings such as clothing, and unfulfilled promises regarding proper care protocols—including adherence to dietary restrictions. The stench emanating from their mother’s unwashed wheelchair cushion added yet another dimension to what appeared to be systemic neglect rather than isolated incidents. With medications missing and overall hygiene questionable, it became crucial for this family member to seek external assistance from agencies like DCFS and Vitas Hospice for additional support with caregiving.

A report from DCFS confirmed suspicions concerning operational legitimacy: it revealed that Cindy did not hold necessary licensing or establish an LLC—information that can alarm any current or prospective family considering placement in such facilities. The disarray compounded by these allegations only serves as evidence of a standard severely lacking in quality control which is critical when caring for individuals suffering from Alzheimer’s disease or dementia—a population requiring specialized attention.

In contrast to these negative experiences at Cindy’s facility were more positive accounts regarding alternative memory care options available in Ormond Beach—namely larger facilities described as clean, professional, and attentive. One family specifically lauded these alternatives for providing consistent quality services without any noted issues during care provision. Their assurance in recommending such places reflects not only satisfaction derived from personal experience but also highlights how vital professional management is within eldercare settings where special needs are prevalent.

Overall, these juxtaposed reviews paint an unsettling picture: while some facilities may offer stellar care environments conducive to well-being and recovery for residents struggling with memory issues like dementia or Alzheimer’s disease; others fall glaringly short of acceptable standards leading families down distressing paths fraught with worry about loved ones' safety and health outcomes during their most vulnerable moments—the choice between them becomes critical in safeguarding dignity through compassionate care during one's twilight years.

This particular area of Palm Coast, Florida, offers a variety of conveniences and amenities that may be appealing to seniors looking for a comfortable and convenient living environment. With several parks nearby such as Belle Terre Park, it provides opportunities for outdoor recreation and relaxation. In terms of healthcare services, there are reputable physicians, clinics, hospitals, and pharmacies within close proximity, ensuring easy access to medical care. Additionally, there are places of worship available for spiritual needs and a range of dining options including Dominic's Deli & Eatery and Carrabba's Italian Grill for enjoyable meals. For transportation needs, Alliance Taxi & Shuttle Service is readily available. Overall, this area provides seniors with a well-rounded community that caters to their lifestyle preferences and necessities.

Parks

• Belle Terre Park (0.4 miles)

Physicians

• Borland-Groover Clinic (1 miles)
• Florida Hospital Flagler Prompt Care (1.7 miles)
• Skin Dermatology and Cosmetic Services (1.7 miles)
• Anastasia Medical Group Palm Coast (1.7 miles)
• San Augustin Eye Foundation - William J Oktavec MD (1.8 miles)
• Cypress Point Oral Surgery and Dental Implants (1.8 miles)
• Freytag Children's Rehabilitation (1.8 miles)

Places of Worship

• Journey At Palm Coast (1.2 miles)
• Palm Coast Haitian-Mission Group (1.3 miles)
• Temple Beth Shalom At Palm Coast (1.6 miles)
• St Elizabeth Ann Seton Catholic Church (1.6 miles)
• Chabad of Palm Coast (1.7 miles)
• Palm Coast Bible Church (1.7 miles)
• Adventist Health (2 miles)

Restaurants

• Dominic's Deli & Eatery (1.6 miles)
• Subway (1.7 miles)
• Mamaling Asian Street Food (1.7 miles)
• Steak 'n Shake (1.8 miles)
• Zaxby's (1.8 miles)
• Carrabba's Italian Grill (1.8 miles)
• McDonald's (1.9 miles)

Hospitals

• Flagler Hospital (1.7 miles)
• DocMJ (2.3 miles)

Pharmacies

• Winn-Dixie (1.7 miles)
• Epic Pharmacies (1.8 miles)
• ONE Pharmacy (1.8 miles)
• Palm Coast Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Ratner Store Albertsons At Palm Coast (2 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Metro Diner (2.3 miles)
• Starbucks (2.3 miles)
• Delicias of Portugal Bakery (2.3 miles)

Transportation

• Alliance Taxi & Shuttle Service (2.5 miles)

Theaters

• Epic Theatres of Palm Coast (3.2 miles)