Cindy's Care Home in Palm Coast, FL

Pros

• The memory care facility in Ormond Beach is described as lovely.
• The staff are described as fabulous, very caring, very clean, and very professional.
• The reviewers would recommend the facility to anybody.
• The exterior of the property is noted to have a nice appearance.

Cons

• They described the preliminary paperwork and surprise fees as sketchy.
• A large dog was gated in the kitchen without disclosure.
• The hurricane power outage left the facility without electricity.
• The evacuation plan to move patients to a hotel did not occur; the room was given to the daughter and the mom had to be picked up.
• The mom arrived home unable to walk, with swollen ankles and missing medications.
• The room was dirty, clothes were missing, and maintenance fees and rent were not reimbursed.
• An investigator reported that Cindy did not have a license to operate an ALF nor an LLC.
• The drive-by reviewers found the neighborhood disappointing, the facility was a duplex, and there was no parking.

Review

Cindy’s Care Home in Palm Coast is best suited for families seeking a small, home‑like setting where a senior who needs some assistance can receive hands‑on supervision without the feel of a large institutional campus. The intimate atmosphere can be appealing to relatives who want frequent, direct access to caregivers and a quieter, more domestic environment for a loved one who does not yet require extensive medical management. That said, this is not the right match for families prioritizing formal licensing, strong clinical oversight, or comprehensive disaster planning. For memory‑care needs and dependable regulatory reliability, stronger, licensed alternatives with larger staff resources are advisable.

Two five‑star voices praise the place as caring, clean, and professional, with positive interactions and a sense of routine that residents can thrive on when the team is aligned. In these moments the home demonstrates what small, attentive care can look like, clean rooms, personal attention, and a demeanor that can reassure families who visit regularly. Those favorable impressions can translate into a workable option for families who can maintain close oversight and verify daily practices in person. Yet these favorable reports are not universal and sit alongside a more troubling set of concerns raised elsewhere.

Several reviews present serious red flags that cannot be ignored. Alarming reports include sketchy preliminary paperwork and surprise fees that raise questions about transparency, followed by medical crises that were not promptly managed. Additional concerns describe a large dog kept in the kitchen without proper disclosure, and a hurricane event that exposed gaps in disaster planning and patient safety. Most troubling are claims that medications went missing, rooms were left in disarray, and a lack of license to operate an assisted‑living facility (and even an LLC) was cited by investigators. Taken together, these incidents point to systemic vulnerabilities that jeopardize resident safety and family trust.

The compelling positives, cleanliness and attentive staff, do not sufficiently offset the gravity of the safety gaps and regulatory questions. For families with the ability to supervise closely, the intimate setting and perceived personal care can still offer a reasonable stopgap. However, the scope and frequency of the reported issues undermine confidence in consistent quality and reliable oversight. When medication integrity, emergency planning, and licensing are in doubt, the appeal of a cozy, home‑like environment diminishes quickly. In practical terms, the cons dwarf the pros for anyone prioritizing predictable, compliant care for a memory‑impaired loved one.

Given the balance of evidence, many families should actively consider alternatives. Licensed memory‑care communities with documented staffing ratios, daily clinical oversight, and verifiable inspection histories provide a clearer safety net. Larger facilities often deliver more robust disaster planning, better access to medical resources, and clearer governance that reduces the risk of overlooked medications or inadequate supervision. If proximity and a smaller, intimate model remain priorities, insist on seeing up‑to‑date licensing, recent inspection reports, and transparent financial terms before any commitment. The bar for risk tolerance should be higher here.

Actionable next steps are essential. Confirm the current license status and review the latest state inspection findings, then speak with current residents or families about real‑world day‑to‑day operations. Require a formal, itemized fee schedule and a clear explanation of maintenance or upfront charges, along with refund policies. Probe staff qualifications, especially for medication handling and medical emergency response, and request to see the facility’s disaster plan in action. Schedule a comprehensive tour during ordinary hours, observe routines, and assess how staff respond to questions about safety and daily care. If unresolved concerns persist, pivot toward options with stronger regulatory footing and documented success with memory care.

This particular area of Palm Coast, Florida, offers a variety of conveniences and amenities that may be appealing to seniors looking for a comfortable and convenient living environment. With several parks nearby such as Belle Terre Park, it provides opportunities for outdoor recreation and relaxation. In terms of healthcare services, there are reputable physicians, clinics, hospitals, and pharmacies within close proximity, ensuring easy access to medical care. Additionally, there are places of worship available for spiritual needs and a range of dining options including Dominic's Deli & Eatery and Carrabba's Italian Grill for enjoyable meals. For transportation needs, Alliance Taxi & Shuttle Service is readily available. Overall, this area provides seniors with a well-rounded community that caters to their lifestyle preferences and necessities.

Parks

• Belle Terre Park (0.4 miles)

Physicians

• Borland-Groover Clinic (1 miles)
• Florida Hospital Flagler Prompt Care (1.7 miles)
• Skin Dermatology and Cosmetic Services (1.7 miles)
• Anastasia Medical Group Palm Coast (1.7 miles)
• San Augustin Eye Foundation - William J Oktavec MD (1.8 miles)
• Cypress Point Oral Surgery and Dental Implants (1.8 miles)
• Freytag Children's Rehabilitation (1.8 miles)

Places of Worship

• Journey At Palm Coast (1.2 miles)
• Palm Coast Haitian-Mission Group (1.3 miles)
• Temple Beth Shalom At Palm Coast (1.6 miles)
• St Elizabeth Ann Seton Catholic Church (1.6 miles)
• Chabad of Palm Coast (1.7 miles)
• Palm Coast Bible Church (1.7 miles)
• Adventist Health (2 miles)

Restaurants

• Dominic's Deli & Eatery (1.6 miles)
• Subway (1.7 miles)
• Mamaling Asian Street Food (1.7 miles)
• Steak 'n Shake (1.8 miles)
• Zaxby's (1.8 miles)
• Carrabba's Italian Grill (1.8 miles)
• McDonald's (1.9 miles)

Hospitals

• Flagler Hospital (1.7 miles)
• DocMJ (2.3 miles)

Pharmacies

• Winn-Dixie (1.7 miles)
• Epic Pharmacies (1.8 miles)
• ONE Pharmacy (1.8 miles)
• Palm Coast Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Ratner Store Albertsons At Palm Coast (2 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Metro Diner (2.3 miles)
• Starbucks (2.3 miles)
• Delicias of Portugal Bakery (2.3 miles)

Transportation

• Alliance Taxi & Shuttle Service (2.5 miles)

Theaters

• Epic Theatres of Palm Coast (3.2 miles)