Haven House of Ocala

Pros

• The staff at Haven House are incredible with the residents, providing quality care and showing love.
• The facility is well-kept despite its age, offering a reasonable price for the level of care provided.
• The staff members are patient, loving, understanding, and professional in their approach to memory care.
• The administration at Haven House is honest and forthcoming about pricing and what they provide.
• The front desk staff at Haven House are impressive multitaskers, efficiently managing multiple conversations while attending to tasks.
• There are always activities going on at Haven House, creating a busy and engaging environment for the residents.
• The courtyard at Haven House is a nice feature of the community.
• The staff members are friendly and create a welcoming atmosphere for both residents and visitors.
• Despite some areas for improvement, overall satisfaction with Haven House is high, with residents enjoying the food and the community being generally clean.
• Despite recent changes in ownership leading to some confusion, the residents seem happy at Haven House and enjoy interacting with the staff members.

Cons

• The facility is not as appealing as other options.
• The food is average.
• The front desk staff may have difficulty integrating medications into their system.
• The community could use another handicapped parking space.
• The facility is extremely dingy and smelly with uneducated residents.
• There was a problem with the quality of the pillow provided.
• There has been turnover and confusion with prescription ordering under new management.

Review

Haven House, a senior care facility, has received mixed reviews from its residents and their loved ones. While some express satisfaction with the quality care provided and the friendly staff, others have concerns about cleanliness and certain aspects of the services offered.

One reviewer praises Haven House for keeping their wife busy and happy during her time there. They appreciate the dedicated staff who have formed strong connections with their loved one. Another reviewer commends the incredible care provided by the patient, loving, and understanding staff. They emphasize that the employees treat residents like family members and are knowledgeable in memory care.

Despite not being visually appealing to one visitor, this person acknowledges that Haven House provides great care. The staff's patience, love, understanding, and professionalism are highlighted. However, they mention that the food is average and compare the activities to those of a preschool. Nevertheless, the reviewer's mother loves living there.

A reviewer shares their experience of moving their father from a non-secured Alzheimer's care facility to Haven House due to his increased dementia needs. Despite not being as close to home as desired, they appreciate how friendly and helpful everyone was during the transition process. The larger room at Haven House accommodates their father's behavior issues better, and they praise the attentive staff who monitor his condition closely.

Another reviewer expresses joy over their 94-year-old father's happiness at Haven House. They highlight his well-being due to excellent care, enjoyable activities, and delicious food. The cleanliness is noted to be reasonably satisfactory while acknowledging the hardworking nature of the crew.

Overall satisfaction is reported by another individual who found Haven House to strike a balance between quality of care and price compared to other options they explored during their search for a suitable facility. The administration is commended for being honest about pricing and services provided. Although generally clean and well-kept, improvements are suggested concerning food quality and medication integration.

However, one alarming review stands out among these positive experiences. The reviewer describes Haven House as dingy, smelly, and populated by uneducated individuals in poor health. They recount the dissatisfaction of their loved one and the facility's refusal to issue a refund despite the contract stating otherwise. Furthermore, they share an incident involving a stained and threadbare pillow that was not replaced as requested.

It is worth noting that there has been some turnover and recent changes due to a buyout. While some reviewers mention confusion with prescription ordering and slower response times from the business manager filling in, others still highly recommend Haven House, emphasizing the happiness of their loved ones residing there. Additionally, cleanliness and good food are praised by these reviewers who appreciate the friendly staff at all levels of the organization.

In conclusion, Haven House receives mixed reviews regarding its care services for seniors. While positive feedback primarily highlights the compassionate staff, engaging activities, and satisfactory conditions, negative reviews underline concerns about cleanliness and certain areas for improvement. It is important for individuals seeking senior care options to consider these varied opinions when evaluating Haven House as a potential choice for their loved ones.

Transportation

• Marion County Airport (X35) (2.2 miles)
• Ocala International Airport (11.2 miles)

Physicians

• Radiology Associates Of Ocala (3.4 miles)
• Robert Boissoneault Oncology (3.6 miles)
• Lemire James E MD PA (3.7 miles)
• Prompt Primary Care of Ocala (4.4 miles)
• Vitreo Retinal Associates (4.5 miles)
• Marion Heart Center PA (4.5 miles)
• Keertini Kumar (4.6 miles)

Restaurants

• Bob Evans (3.5 miles)
• Chili's Grill & Bar (3.6 miles)
• Beef 'o' Brady's (3.7 miles)
• Little Joey's Pizza & Restaurant (4.7 miles)
• Red's Restaurant (4.8 miles)
• El Mezcal Mexican Rest (4.8 miles)
• Darrell's Dog Gone Good Diner (4.9 miles)

Hospitals

• Munroe Regional Medical Center (3.6 miles)
• Ocala Regional Medical Center (4.9 miles)
• Ocala Regional Medical Center (10.2 miles)

Pharmacies

• Rite Care Pharmacy (3.7 miles)
• CVS Pharmacy (4.6 miles)
• Ocala Pharmacy (5.1 miles)
• Walgreens (5.5 miles)
• Winn-Dixie (7.1 miles)
• Walgreens (7.2 miles)
• Winn-Dixie (7.2 miles)

Parks

• Rainbow Springs State Park (5.8 miles)
• Gissy Springs (5.9 miles)
• K P Hole Park (6.2 miles)
• Rainbow Springs Lagoon (7.2 miles)

Places of Worship

• First Assembly of God of Dunnellon (9 miles)
• Our Redeemer Lutheran Church Lcms (9.4 miles)
• North Oak Baptist Church (9.8 miles)
• Hernazsm Prayer/News (11.2 miles)

Cafes

• Starbucks (10.3 miles)
• Panera Bread (10.6 miles)

Theaters

• Epic Theatres (10.5 miles)