Comfort Care-Alzheimers

Pros

• The staff at Comfort Care are warm and caring.
• The facility is home-like and not institutional at all.
• The caregivers are very good and engage residents in daily activities.
• The facility is very clean and the staff are friendly.
• The staff speak with the family regularly and update them on changes.
• There are three good meals a day.
• The staff ensure residents receive their medications as prescribed.
• The staff's caring and patience help residents transition smoothly.

Cons

• They literally yanked the placement out from under the resident and said "No."
• They pulled the rug out from under the family two days before the move.
• They set her up to fail, and she did.
• The Comfort Care owners were unprofessional, fickle, and extremely cold-hearted.
• They would only work with the county case manager and not with the family.
• They vented to the ombudsman and others about the advocate.
• They flipped out over questions and whined about them to town.
• They gave critical move-in information and the rent due date to the resident rather than to the family.
• They had major problems getting the television hooked up, which was an annoyance.
• The food is not the best.

Review

One family's effort to find a suitable assisted-living placement for a 52-year-old sister who lives far away became a roller coaster of hopeful planning and abrupt reversals. The process began with a long-distance search and a lot of effort to gather accurate information from local resources. An ombudsman in Mesa County provided guidance and even offered direct contact information for the owners of Comfort Care and other facilities. The family notes that the ombudsman treated this information as everyday, routine data - cell numbers for the owners, including a mother-and-daughter team who run Comfort Care. The family recalls that, during a conversation about Comfort Care, they brought up the mother-daughter ownership, and the owners reacted negatively to that line of inquiry. In the same exchange, the family used the ombudsman's contact number to reach the owner after business hours to share time-sensitive updates about their sister's willingness to accept a room, but the call was not returned, and Comfort Care's leaders voiced discontent through the case manager and doctors' offices rather than addressing the family directly.

During the planning phase, the process appeared straightforward at first: Comfort Care told the family there was availability for their sister. Then, unexpectedly, the facility's position shifted. They initially moved toward offering a private-pay room, which the family understood could be billed as Medicaid, and they proceeded to plan the relocation. The family hired movers and arranged all the logistics needed to execute the move. Yet, less than 48 hours before the movers were due to arrive, Comfort Care pulled the rug out by saying, essentially, that the placement would not go forward. The abrupt change left the family scrambling and questioning what had changed so quickly and whether there had ever truly been a firm commitment.

In the midst of weighing the fit, the family asked Comfort Care for basic factual information - how many residents the home had and the age range of those residents - to determine whether there would be peers closer in age to their sister. They say Comfort Care did not take well to those questions. Instead of offering a straightforward answer, they say the staff's reaction was dismissive and negative, described as whining to others in town rather than providing a professional, transparent response. The experience left the family feeling unwelcome and uncertain about what the facility valued most: clear information and honest expectations, or control over the narrative and who got to advocate for the resident.

A further point of contention involved who would coordinate care and communication. Comfort Care reportedly insisted on working only with the county case manager and the sister herself, not with the family. They allegedly shared critical information about the move day directly with the sister - information that the family would have needed to plan and fund the transition, including the day the rent or fees would be due. The sister, described as someone with mental handicaps, was not a reliable channel for important financial or logistical details, and the case manager did not relay what the family needed in a timely way, contributing to the breakdown of the move. According to the family, Comfort Care treated the situation as if their advocate in the family network did not exist, which some readers might interpret as an attempt to sideline family involvement in a critical moment.

From there, the narrative grows increasingly strained. The family recalls learning that a $58 rent payment was due on the move-in date, a financial detail they claim they were not informed of promptly. When they asked whether a credit card could be used to settle the immediate balance, Comfort Care apparently reacted with visible frustration and disapproval. The overall impression conveyed by the family is that Comfort Care did not want a resident who had an active and vocal advocate on her behalf, and that this stance influenced how information was shared and how decisively decisions were made. The result, they suggest, was a move that never happened, leaving the entire scenario in limbo and the sister without a doorway to a new placement that could have been a better fit for her needs.

In the midst of these deeply troubling experiences, there are other perspectives that paint Comfort Care in a much more favorable light. Several reviews describe a different reality: a small, home-like environment where the staff are warm, caring, and attentive. One observer notes that the facility feels homelike rather than institutional, with staff who engage residents in daily activities and take care to ensure medications are administered properly. Family members describe staff who stay in touch with updates, who welcome a new resident with warmth, and who make an effort to help with routine tasks like hair appointments and daily meals. The sense that Comfort Care is a compassionate environment comes through clearly in these accounts, with families expressing gratitude for the careful attention their loved ones receive.

Other testimonials emphasize the cleanliness and the approachable demeanor of the staff. A number of reviewers mention well-maintained spaces where caregivers greet family members warmly and make efforts to facilitate meaningful engagement for residents. They highlight regular communication with families, the provision of regular activities, and the reassurance that their loved ones are receiving three meals a day and help with daily routines. While some reviewers acknowledge that the facility could be updated in some areas and could improve certain aspects - such as activities programs and the quality of meals - these comments are often balanced with appreciation for the overall care and a sense of trust in the staff's compassion.

Two recurring themes emerge from the positive experiences: a belief that Comfort Care's staff genuinely care about residents and a belief that the facility has the potential to be a comforting, home-like space for people who need supportive living. Several reviewers point to staff warmth, professional conduct, and a willingness to stay connected with families as major strengths. Another common thread is the sense of community and welcome extended to family members who visit or who rely on caregivers to ensure that a loved one's routines and medications stay on track. The contrast with the earlier, more critical account is stark, but it underscores that experiences at Comfort Care can vary widely depending on who is involved, who is advocating for the resident, and how information and decisions are communicated.

Taken together, the collection of experiences suggests a facility that can be either a warm, attentive home-orientated environment or a setting where questions, advocacy, and timely information exchange can be met with frustration and resistance. The most consistent takeaway is the importance of clear communication, respectful engagement with family advocates, and transparent, timely sharing of critical information - especially when a resident is moving from a long-distance situation and relies on outside support to navigate complex choices. For some families, Comfort Care offers a compassionate, well-run environment with attentive staff and dependable routines; for others, it has proven to be a place where the dynamics of ownership, advocacy, and information sharing can complicate what should be a straightforward and supportive transition.

This part of Grand Junction, Colorado is a diverse and convenient area with a variety of amenities nearby. You will find several places of worship including the Bible Missionary Chapel, St Nicholas Greek Orthodox Church, and Koinonia Church for spiritual support. Additionally, there are reputable physicians such as Grand Mesa Nephrology and Aspen Leaf Internal Medicine for healthcare needs, along with hospitals like St Mary's Hospital & Regional Medical Center for specialized care. Various dining options are available at restaurants like Grand Valley Grill and Enzo's Ristorante Italiano, while pharmacies such as Safeway Pharmacy and City Market Pharmacy provide easy access to medications. Transportation services like Heliqwest International and Grand Junction Regional Airport make it convenient to travel, and opportunities for leisure can be found at Canyonview Park or at Angelo's Pottery and Glass Studio. Overall, this neighborhood offers a mix of services and recreational options that could cater well to seniors looking for a comfortable living environment.

Places of Worship

• Bible Missionary Chapel (0.6 miles)
• Church of Jesus Christ of Latter Day Saints (1.3 miles)
• St Nicholas Greek Orthodox Church (1.5 miles)
• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• Koinonia Church (1.9 miles)
• Heritage Church (2.3 miles)
• General Conference Of Seventh-Day Adventists (2.8 miles)

Physicians

• Grand Mesa Nephrology (0.8 miles)
• Rebecca Tolby Pc (1.2 miles)
• Aspen Leaf Internal Medicine (1.4 miles)
• Kurt D Spriggs (1.4 miles)
• Internal Medicine Associates of Grand Junction PC (1.4 miles)
• Tabeguache Family and Sports Medicine (1.8 miles)
• Western Colorado Pediatric Associates (1.8 miles)

Hospitals

• Dialysis Clinic (0.8 miles)
• Western Healthcare Alliance (1.2 miles)
• Hospice Care Center (1.9 miles)
• Stagg Craig H MD - St Mary's Hospital & Regional Medical Center (2.1 miles)
• PARC Rehabilitation Center (2.1 miles)
• St Mary's Hospital & Regional Medical Center (2.2 miles)
• St Marys Hospital (2.2 miles)

Restaurants

• Grand Valley Grill (1 miles)
• Cruisers Bar (1.2 miles)
• Taco Bell (1.2 miles)
• Subway (1.2 miles)
• Enzo's Ristorante Italiano (1.3 miles)
• Denny's (1.3 miles)
• Bailey's Lounge (1.3 miles)

Pharmacies

• Safeway Pharmacy (1.3 miles)
• Family Pharmacy (1.8 miles)
• City Market Pharmacy (2.2 miles)
• Walker Discount Medical Supplies (2.4 miles)
• Orchard Pharmacy (2.6 miles)

Transportation

• Heliqwest International (1.3 miles)
• Grand Junction Regional Airport (GJT) (1.5 miles)
• The Hertz Corporation (1.5 miles)
• West Star Aviation (1.9 miles)

Cafes

• Coffee Trader (2.1 miles)

Parks

• Canyonview Park (2.7 miles)

Theaters

• Angelo's Pottery and Glass Studio (2.8 miles)