Interim Healthcare

Pros

• Erin and Allie were very professional and helpful, listened to concerns, and guided the patient toward a full recovery.
• The home health care nurse Tyler was fantastic - always on time, compassionate, and in constant contact with doctors when needed.
• Brenda (physical therapist) and Erin (occupational therapist) were caring and knowledgeable.
• The staff were easy to reach, well informed at all times, and responded quickly to calls.
• Katie had a caring attitude and a super personality.
• Lauren was wonderful, with superb communication and clear explanations of what was being done.
• The office staff were prompt, available by phone, and helpful.
• Pasco staff are exceptional and provided comprehensive in-home care.
• Pasco is a Godsend and provides peace of mind.
• Nurse Kelsey is a remarkable professional and highly recommended.

Cons

• The convenience of at-home treatment was erased by the dread of Pasco's next visit and the trauma of multiple, very bloody IV placements.
• Pasco's high staff turnover results in unreliable staffing, difficult scheduling, underpay for staff, and a lack of support in the field.
• Two of the three nurses who treated the reviewer quit or were fired within two months.
• They allegedly take advantage of patients' exhaustion to provide unsafe and inferior care.
• Four treatment cycles caused damage to furniture (dining room table) from hand sanitizer splashes and blood on upholstery, with up to five IV sticks used despite a three-stick policy.
• Pasco provided little-to-no oversight and little-to-no standard of care.
• The reviewer warns others not to let their loved ones near Pasco.
• The reviewer felt compelled to seek a different infusion service after experiences went badly.

Review

Across a wide range of experiences, PASCO home health care is described as capable, compassionate, and highly attentive, with many clients praising the speed, responsiveness, and personal touch that accompanied their care during challenging times. Several accounts begin with relief that urgent needs were met quickly and with care that felt personal and human, rather than clinical alone. In particular, references to Erin and Allie highlight the value of staff who listen, address concerns patiently, and demonstrate genuine compassion, with many noting that they would miss these dedicated professionals yet remain grateful for the positive start to a recovery journey.

A thread running through the majority of the positive feedback is the quality of communication and accessibility. Reviewers consistently mention that staff members kept them informed at every step, were easy to contact, and returned calls promptly. This sense of being supported and heard extended to the broader team, including home health nurses like Tyler, who was described as consistently punctual, compassionate, and proactive in coordinating with doctors whenever important information needed to be shared. The emphasis on clear communication, timely updates, and collaborative care helped create a reassuring environment for patients as they navigated recovery at home.

The care teams comprising physical and occupational therapy, as well as nursing support, receive frequent praise for their expertise and bedside manner. Brenda, the physical therapist, and Erin, the occupational therapist, are repeatedly commended for their caring approach and knowledge, with several patients expressing a willingness to recommend them to others in need of home health assistance. Katie and Lauren also stand out for their warmth and professionalism - Katie for her genuine caring attitude and engaging personality, and Lauren for her excellent communication, clear explanations of procedures, and overall presence in the home. Office staff, too, receive thanks for their responsiveness and helpfulness, reinforcing the overall impression of a cohesive, client-centered team.

Beyond individual clinicians, many reviews highlight the broader PASCO staff as a unified force that delivers skilled care and emotional support. One account notes that all PASCO staff were instrumental in ensuring a loved one with dementia was found safe after going missing for three days, underscoring the high level of vigilance and concern that underpins their service. In Grand Junction, nurse Kelsey is singled out as a remarkable professional, described with a five-star rating and a strong recommendation to other households in need of excellent nursing and medical care. In other notes, Charlene, David, and Bobby are thanked for their professionalism and kindness during difficult times, reinforcing the sense that the company values its people as much as the patients they serve.

Several clients share especially positive reflections on Avri, whose work with St. Mary's wound clinic is framed as a standout example of exceptional care. One patient describes Avri as the difference that sets PASCO apart, praising her attention to detail, upbeat attitude, and consistent helpfulness in correcting clinic missteps. The sentiment is that Avri's dedication contributes to a markedly better experience transitioning from hospital settings to home health care, and many express a desire for her to remain with PASCO for as long as possible. The acknowledgement of Avri's impact is paired with gratitude toward the broader team, including Tyler who accompanies the care journey as a partner in recovery.

For many, the experience with PASCO has been consistently positive over extended periods. Anecdotes describe years of wound care at home, regular daily nursing visits, timely arrival, and steady communication about evolving care needs. Clients report feeling blessed and thankful for dependable daily visits and for healthcare professionals who provide clear explanations and guidance. The tone across these testimonials is one of appreciation for the people who show up with expertise and care, reinforcing a sense of trust and confidence in PASCO as a long-term partner.

Yet, the collection also contains strong cautions and negative experiences that sit in sharp contrast to the largely favorable themes. A particularly severe critique centers on pain points related to infusion care: multiple and very bloody IV placements, frequent sticks exceeding recommended limits, and notable damage occurring in the home environment (such as hand sanitizer splashing that damaged furniture and blood staining upholstery). Several reviewers describe high staff turnover, unreliable scheduling, and insufficient support or compensation for field staff, culminating in perceptions of unsafe and inferior care. One patient explicitly advises choosing another provider, citing ongoing problems across several treatment cycles and a sense that the organization did not provide adequate oversight or standard of care.

In one notably critical account, the reviewer describes a progression from dissatisfaction with home visits to actively seeking a different infusion service, ultimately finding a new infusion clinic in Grand Junction and feeling grateful for that change. The narrative details a pattern of unsafe practices, with explicit references to excessive IV attempts, repeated policy violations, and a sense of exhaustion and vulnerability among unwell patients. The reviewer also asserts that PASCO's approach contributed to needless risk and trauma, advising prospective clients to explore alternatives if given a choice.

Against this backdrop of both praise and grave concerns, it remains clear that several patients frame their PASCO experience through highly positive relationships with specific individuals and a general sense of genuine care, while others warn prospective clients about safety and reliability issues tied to infusion services, staff turnover, and procedural consistency. The most powerful takeaways include the impact of compassionate, communicative clinicians - like Erin, Allie, Tyler, Brenda, Erin, Katie, Lauren, Kelsey, Avri, Monica, Marlana, Becca, and others - and the importance of consistent oversight, safe infusion practices, and stable staffing to ensure the highest quality of care across all touchpoints.

In sum, PASCO home health care emerges as a provider capable of delivering exceptional, person-centered care, marked by quick response, thoughtful communication, and a strong emphasis on compassion. Many clients express deep gratitude for the staff's professionalism and the sense of partnership they experience during recovery at home. At the same time, there is a clear call for continued attention to infusion safety, staffing stability, and consistent standards of care to prevent the kinds of issues some clients describe. The enduring message is that the right team and the right systems can make a profound difference in healing and reassurance, but that maintaining those standards requires ongoing vigilance and commitment across offices and services.

Restaurants

• Grand Valley Grill (0.2 miles)
• Bailey's Lounge (0.3 miles)
• Tepanyaki Japanese Steak House and Sushi Bar (0.3 miles)
• Taco Bell (0.4 miles)
• Subway (0.6 miles)
• Cruisers Bar (0.6 miles)
• Denny's (0.7 miles)

Hospitals

• Dialysis Clinic (0.2 miles)
• Western Healthcare Alliance (0.6 miles)
• Hospice Care Center (1.6 miles)
• PARC Rehabilitation Center (1.8 miles)
• Community Hospital (1.8 miles)
• Stagg Craig H MD - St Mary's Hospital & Regional Medical Center (1.8 miles)
• St Mary's Hospital & Regional Medical Center (2.1 miles)

Physicians

• Grand Mesa Nephrology (0.2 miles)
• Aspen Leaf Internal Medicine (0.4 miles)
• Kurt D Spriggs (0.4 miles)
• Internal Medicine Associates of Grand Junction PC (0.4 miles)
• Rebecca Tolby Pc (0.6 miles)
• Tabeguache Family and Sports Medicine (1.5 miles)
• Western Colorado Pediatric Associates (1.5 miles)

Transportation

• Heliqwest International (0.6 miles)
• Grand Junction Regional Airport (GJT) (0.7 miles)
• The Hertz Corporation (0.7 miles)
• West Star Aviation (0.9 miles)
• U-Haul Truck Sales (1.9 miles)
• U-Haul (2.5 miles)

Pharmacies

• Safeway Pharmacy (1.1 miles)
• Family Pharmacy (1.5 miles)
• City Market Pharmacy (1.9 miles)
• Walker Discount Medical Supplies (2.3 miles)
• Orchard Pharmacy (2.3 miles)

Places of Worship

• Bible Missionary Chapel (1.2 miles)
• St Nicholas Greek Orthodox Church (1.3 miles)
• Heritage Church (2 miles)
• Church of Jesus Christ of Latter Day Saints (2 miles)
• Church of Jesus Christ of Latter Day Saints (2.3 miles)
• Mesa Avenue Church of Christ (2.5 miles)
• Koinonia Church (2.7 miles)

Cafes

• Coffee Trader (2.1 miles)

Parks

• Rocket Park (2.3 miles)