Liberty Manor Health Care Ctr

Pros

• Liberty Heights offers three levels of care, making it a versatile option for residents with varying needs.
• The community is well-maintained and has a pleasant atmosphere, with nice amenities and activities.
• Residents have expressed satisfaction with the staff's kindness and professionalism.
• The facility provides a range of enjoyable activities, including art classes, exercise sessions, and social events like happy hour.
• The layout of the apartments is convenient, featuring attached garages and indoor access to communal areas.
• Many residents appreciate the security measures in place, such as gated access and locked memory care units.
• Family members have noted that their loved ones feel comfortable and well-cared for at Liberty Heights.
• Visitors found the dining area to be inviting and were pleased with the variety of meal options available.
• Residents enjoy outdoor excursions and bus trips organized by the facility.
• The remodeling efforts underway are seen as a positive development towards enhancing the living space for residents.

Cons

• The management at Liberty Heights has been unresponsive and has made empty promises, leading to dissatisfaction with the care provided.
• A resident experienced a serious decline in health due to neglect in medication administration, resulting in hospitalization.
• The director of memory care and nursing failed to provide adequate attention and care, only responding when threatened with intervention from outside agencies.
• Many reviews express disappointment with the overall quality of care, suggesting that patients were not adequately attended to.
• Concerns were raised about the facility's handling of COVID-19, indicating a lack of proper measures during the crisis.
• One reviewer described the staff as operating like "used car salespeople," implying that they prioritize enrollment over genuine care for residents.
• There are mentions of dark rooms and a distressing atmosphere where patients seemed neglected, raising concerns about staffing levels and supervision.
• A family member felt that their loved one would have been dead if they had not moved out of Liberty Heights due to inadequate care.

Review

Liberty Heights, a senior living community boasting three levels of care, has garnered a mix of reviews over the years from residents and family members. Described by some as comparable to other upscale facilities, Liberty Heights offers various amenities designed to cater to its diverse population, including many military retirees. Residents can choose from one, two, or three-bedroom apartments and participate in numerous activities such as art classes, card games, exercise sessions, and social events like Friday night happy hours featuring live entertainment. The community also organizes outdoor excursions and bus trips to different locations, enhancing the residents' engagement in recreational activities.

However, alongside positive experiences are notable criticisms revolving around the facility's management and overall care quality. Some reviews describe a frustrating experience with what they perceive as empty promises made by the staff upon admission. Complaints about unreturned phone calls have emerged alongside accusations that management appears inflexible once agreements are established. A particularly poignant review recounted a distressing incident when an elderly resident was not given crucial medication during a critical time—a failure that led to severe health complications necessitating hospitalization. This incident raised serious concerns regarding staff training and communication within Liberty Heights.

Despite these significant grievances shared by some families, others express satisfaction with the care their loved ones receive at Liberty Heights. Families commend certain staff members for their professionalism and compassion while praising the facility’s cleanliness and aesthetic appeal. Positive feedback often highlights the well-maintained grounds, impressive dining options, and organized activity schedules that keep residents engaged. Many visitors have remarked on how pleasant it is to see staff actively engaging with residents in various settings throughout the community.

Another layer of complexity arises with reports regarding COVID-19 protocols implemented at Liberty Heights. While some reviewers appreciate heightened safety measures such as temperature checks at entry points due to ongoing health concerns, others feel these protocols were inadequate or poorly managed during critical times of crisis when medical attention was paramount for some residents’ well-being. Observations suggesting that employees might be stretched thin raise alarms about whether consistent high-quality care can be maintained amid staffing challenges—especially noticeable during extreme weather conditions when dedicated shifts might find themselves short-handed.

The diversity of opinions leads us further down into contrasting experiences concerning transparency in operations at Liberty Heights. A few families felt dismissed or undervalued after expressing their concerns about care failures or overall management approaches. They claim they had to threaten intervention from outside agencies before receiving proper attention from authorities within the facility's administration team—casting doubt on whether resident needs are adequately prioritized amidst this turmoil.

Ultimately, prospective residents and their families are encouraged to conduct thorough research before deciding on Liberty Heights as their home or that of a loved one. While several reviews highlight positive attributes of life within this community—such as appealing living spaces filled with natural light conducive for active lifestyles—the underlying issues raised cannot be overlooked entirely either; therefore emphasizing the need for careful consideration based on both personal experiences shared through these testimonials over time rather than relying solely on surface impressions offered during initial visits at this promising but complex location in Colorado Springs.

Cafes

• Loyal Coffee (0.5 miles)
• Dutch Bros Coffee (1.2 miles)
• Starbucks (1.4 miles)
• Starbucks (3.6 miles)
• Dutch Bros Coffee (4.3 miles)
• Panera Bread (4.8 miles)
• Peak View Cafe (6.3 miles)

Places of Worship

• New Life Church (1.1 miles)
• Family of Christ Lutheran Church (4.1 miles)
• The Church At Woodmoor (6.3 miles)

Restaurants

• Whataburger (1.2 miles)
• Torchy’S Tacos (1.2 miles)
• Slim Chickens (1.2 miles)
• The Summit Interquest (1.3 miles)
• Fuzzy's Taco Shop (1.3 miles)
• Colorado Mountain Brewery (1.4 miles)
• Chick-Fil-A (1.6 miles)

Theaters

• Icon Cinema Colorado Springs (1.4 miles)

Physicians

• Albert Vein Institute (1.5 miles)
• Spectrum Eye Care (1.7 miles)
• Pikes Peak Ent (2.9 miles)
• Chapel Hills Vision Clinic (3.3 miles)
• Envision Radiology (3.3 miles)
• Surgical Center of the Rockies (3.3 miles)
• Colorado Center of Orthopaedic Excellence (3.3 miles)

Parks

• Black Forest Regional Park (3.2 miles)
• John Venezia Community Park (3.5 miles)
• Fox Run Regional Park (3.8 miles)
• Cottonwood Creek Park (6 miles)
• Ute Valley Park (6.6 miles)

Hospitals

• Memorial Health System Memorial Hospital North (3.6 miles)
• Memorial Hospital (3.6 miles)
• Children's Hospital Colorado Colorado Springs Specialty Care Clinics (3.7 miles)
• Children's Colorado Urgent and Outpatient Specialty Care at Briargate (3.7 miles)
• Audubon Ambulatory Surgery Center (6.4 miles)

Pharmacies

• Albertsons Floral (3.7 miles)
• Walgreens (3.8 miles)
• Walgreens (3.8 miles)
• Walgreens (4.2 miles)
• King Soopers Pharmacy (4.3 miles)
• Eastside Express Pharmacy (4.9 miles)
• Walmart Pharmacy (5.2 miles)

Transportation

• U-Haul Moving & Storage (5.4 miles)