Stone Creek Of Flying Horse

Pros

• Many residents and families appreciate the caring and attentive nature of the staff at Stone Creek, highlighting their involvement and responsiveness to needs.
• The facility is noted for its beautiful environment, with well-appointed rooms and amenities such as a gym and on-site salon that enhance the residents' quality of life.
• Families feel well-informed through effective communication channels, including an app used to keep them updated about their loved ones.
• Several reviews commend the quality and variety of meals served at the facility, with residents expressing satisfaction with their dining experiences.
• Some families have found that Stone Creek offers a supportive atmosphere, making them feel like part of a community where their loved ones are cherished and cared for.

Cons

• The administration at Stone Creek is described as absolutely horrible, with a lack of follow-through on essential requests such as setting up a phone for residents.
• There are concerns about understaffing and overwork among staff, leading to inadequate care and safety issues for residents.
• A loved one was found alone outside in the middle of the night due to insufficient monitoring, raising significant safety alarms.
• Many families experienced poor communication and support from management, feeling that their loved ones were treated like just a number.
• Residents' needs are reportedly not being met, with poor medication management and high staff turnover contributing to an unsatisfactory experience.
• The facility's cleaning standards are criticized as being below what was agreed upon, causing dissatisfaction among families.
• Several reviews emphasize regret about choosing Stone Creek, citing unhappiness with overall service despite initially positive impressions.
• Some residents experienced additional financial burdens due to having to hire outside nursing help when the facility failed to provide adequate care.

Review

The reviews of Stone Creek of Flying Horse depict a complex and multifaceted landscape of experiences from families with loved ones in their memory care facility. While some residents have found great contentment and satisfaction, others express profound dissatisfaction with the level of care provided, particularly in relation to staff shortages and administrative issues.

One recurring theme is the dissatisfaction with administration and management. Several reviewers highlighted the poor communication and follow-through from management despite the premium costs associated with the facility. One family described an incident involving their wife, who was wrongly accused of peeing on another resident's chair. Despite their efforts to clean up after her, they felt unsupported by staff and management, which exacerbated their frustration given the high fees they were paying for care services. This sentiment was echoed by another reviewer who lamented months spent trying to set up a phone for their loved one without any results—a basic necessity that was consistently met with excuses rather than action.

In contrast, there are positive accounts that emphasize the quality of nursing staff at Stone Creek. Some families praised the attention and care received, noting that nursing personnel were friendly, engaged, and responsive to residents' needs. For example, one review detailed how a resident loved living there due to supportive staff creating a welcoming environment post-leadership changes. However, even among those who expressed satisfaction with caregiving staff, concerns regarding administrative effectiveness persisted.

Safety issues also surfaced as critical points of contention within various reviews. One alarming account reported a resident being found alone outside at night without adequate supervision—an event that sent shockwaves through that reviewer’s family. They described feeling compelled to sleep at the facility several nights to ensure safety after this breach in protocol but found management’s solutions inadequate. They ultimately decided they could no longer trust Stone Creek with their loved one’s safety and chose to relocate her elsewhere.

Additionally, many reviewers pointed out systemic problems related to staffing shortages across senior living facilities; this issue seemed notably acute at Stone Creek. Families observed unhappy staff members working under strenuous conditions while managing high resident populations without sufficient support or resources. The implications of these staffing challenges extended beyond individual incidents; families voiced concerns about consistent oversight of residents’ needs being unattainable under such conditions.

Despite these critiques, some families had relatively positive experiences with Stone Creek's amenities and facilities themselves. Comments about cleanliness varied widely—some claiming that cleaning standards did not meet expectations while others felt satisfied with amenities like on-site salons or dining options available for residents. Additionally, there were mentions of effective communication via apps designed for family updates—a feature appreciated by families living out-of-state dealing with distance-related concerns regarding their loved ones’ well-being.

In summary, it appears that prospective clients should weigh both sides before deciding on Stone Creek of Flying Horse for memory care services. While some residents experience genuine kindness from caregivers in a well-structured environment conducive to engagement and community activities, numerous voices point toward significant shortcomings in administration responsiveness and staffing levels affecting overall safety and quality of life for vulnerable seniors residing in this facility. As potential buyers consider options for long-term care facilities in Colorado Springs—particularly amidst ongoing challenges such as Covid-related adjustments—they must assess whether they can rely on reported promises while carefully monitoring how services align against increasing expectations relative to substantial monthly costs incurred by families banking on comprehensive professional support.

Restaurants

• Josh & John's Homemade Ice Creams (0.8 miles)
• Chick-Fil-A (1.3 miles)
• Whataburger (2.3 miles)
• The Summit Interquest (2.3 miles)
• Torchy’S Tacos (2.4 miles)
• Slim Chickens (2.4 miles)
• Colorado Mountain Brewery (2.4 miles)

Physicians

• Spectrum Eye Care (1.1 miles)
• Albert Vein Institute (2.6 miles)
• Family Care Center (2.7 miles)
• Pikes Peak Ent (4 miles)
• Optum Primary Care - Monument (4 miles)
• Chapel Hills Vision Clinic (4.4 miles)
• Envision Radiology (4.5 miles)

Cafes

• Loyal Coffee (1.6 miles)
• Dutch Bros Coffee (2.4 miles)
• Starbucks (2.5 miles)
• Starbucks (4.6 miles)
• Dutch Bros Coffee (5.4 miles)
• Panera Bread (5.9 miles)
• Coffee Cup Cafe (6.4 miles)

Places of Worship

• New Life Church (2.3 miles)
• Family of Christ Lutheran Church (3.3 miles)
• The Church At Woodmoor (5.2 miles)

Theaters

• Icon Cinema Colorado Springs (2.5 miles)

Parks

• Fox Run Regional Park (2.7 miles)
• Black Forest Regional Park (3.1 miles)
• John Venezia Community Park (4.5 miles)
• Cottonwood Creek Park (7 miles)

Pharmacies

• Walgreens (3.4 miles)
• King Soopers Pharmacy (3.5 miles)
• Walmart Pharmacy (4.3 miles)
• Walgreens (4.7 miles)
• Albertsons Floral (4.8 miles)
• Walgreens (4.8 miles)
• Eastside Express Pharmacy (5.8 miles)

Hospitals

• Memorial Health System Memorial Hospital North (4.6 miles)
• Memorial Hospital (4.7 miles)
• Children's Hospital Colorado Colorado Springs Specialty Care Clinics (4.7 miles)
• Children's Colorado Urgent and Outpatient Specialty Care at Briargate (4.7 miles)
• Audubon Ambulatory Surgery Center (7.3 miles)

Transportation

• U-Haul Moving & Storage (6.6 miles)