Hannah's Home by Serenity Care Health

Pros

• The staff at the new facility demonstrates genuine care and concern for the residents, creating a compassionate environment.
• The quality of food served is excellent, with home-cooked meals that cater to residents' needs.
• Communication between the staff and families is effective, ensuring everyone stays informed about their loved ones.
• The facility maintains a high standard of cleanliness, which contributes to residents' well-being.
• Residents receive attentive care from a professional and committed staff, which enhances their overall experience.
• Families appreciate the accommodating nature of the management, making the transition smoother for residents.
• The presence of dedicated night staff ensures continuous care for the residents throughout the day and night.

Cons

• The facility experienced a significant decline in quality after the ownership changed, leading to unhealthy food options and reduced attention to residents.
• Residents were frequently unclean, and their clothing often appeared dirty due to fewer staff members and high turnover rates.
• A loved one lost 20 lbs, developed stage 2 bedsores, and was left alone in a dark room for hours, indicating inadequate care and oversight.
• There was no staff training for dementia patients, poor record-keeping for medication disbursement, and a lack of activities offered.
• One reviewer noted that despite outrageous prices charged for services, the level of care provided was severely lacking.
• Another facility's small size felt claustrophobic and depressing to some families looking for more variety in daily experiences for their loved ones.

Review

The transition of care facilities can often lead to vastly different experiences for residents and their families, as illustrated by a series of reviews on various assisted living options. Many reviewers have shared personal experiences that underscore the importance of quality care, compassionate staff, and a nurturing environment for their loved ones.

One review recounts a troubling decline in the quality of service at a facility after it changed ownership. Initially, the resident received attentive care with home-cooked meals that catered to nutritional aspects. However, following the acquisition by a new owner, there was a marked deterioration in food quality—shifting from wholesome meals to processed alternatives that neglected health considerations. The author described an alarming incident where residents were served merely half a hot dog with canned beans. Furthermore, the overall attention to residents diminished considerably; staff appeared stretched thin, leading to less frequent cleaning and upkeep of residents' clothing and hygiene. This decrease in care raised significant concerns about the well-being of their loved one, prompting a move to another facility deemed better in both quality and affordability.

In contrast to facilities struggling with standards, Hannah’s Home by Serenity Care Health presents a different experience. While some might find its layout—resembling a residential house—to be limiting or claustrophobic compared to larger facilities, others value the close-knit community it fosters among residents. Reviewers highlighted how the small number of occupants encourages strong bonds between both residents and families who come for visits. Although there may not be as many diverse activities or spaces for engagement compared to larger institutions, the interpersonal connections formed in such an intimate setting resonated positively with some families.

Conversely, negative experiences also emerged from other facilities where inadequate training for staff resulted in severe consequences for vulnerable patients with dementia. One family shared their distressing account of their loved one losing significant weight within two months due to neglectful conditions which included stage 2 bedsores and left alone in darkness for extended hours. The absence of structured activities paired with poor record-keeping further amplified their dissatisfaction as they lamented being charged exorbitant fees without receiving any substantial care or attention.

On a more optimistic note, another reviewer detailed their experience transitioning loved ones into higher-quality facilities where positive change was palpable almost immediately. They observed quick improvements concerning physical health indicators like healed bruises alongside dedicated staff members who genuinely cared about residents’ welfare—a sharp contrast to previous establishments where such qualities were lacking. Although initial costs might be higher at these well-regarded locations, many families recognized that this increase is justified by superior care models and commitment levels shown by staff.

Delving deeper into successful operations reveals dedicated personnel like Christine—a registered nurse managing one notable facility—who garnered admiration from families for her compassionate approach toward resident wellbeing. Their commitment is evident through service offerings tailored specifically around medication management along with meal preparation adhered closely to hygiene standards. Reviews praised little touches added throughout the residence promoting not just physical cleanliness but an inviting atmosphere reflecting genuine warmth towards every resident’s needs.

Ultimately, these narratives collectively underscore vital points regarding what makes an ideal assisted living facility: professional yet caring staff dedicated enough to establish strong communication lines with family members; clean premises backed up by quality food offerings; all contributing towards achieving optimal health outcomes while delivering companionship essential during these transitional moments later in life. As families navigate tough decisions related directly impacting their elderly relatives' futures, understanding these dynamics can lead them toward suitable choices aligning perfectly with expectations surrounding dignity and respect during this phase.

This part of Woodland Hills, California offers a convenient and diverse range of amenities for those considering senior living. With a variety of restaurants including Chick-Fil-A, Ruth's Chris Steak House, and Wokcano, as well as cafes like Starbucks and Porto's Bakery & Cafe, residents can enjoy a wide selection of dining options. In terms of healthcare, there are several pharmacies such as CVS Pharmacy and Rite Aid nearby, along with reputable medical facilities like UCLA Health Woodland Hills and Providence Medical Institute. For outdoor enjoyment, residents can visit parks like Shadow Ranch Park and Lake Calabasas. Additionally, transportation options are easily accessible with Van Nuys Airport and the Van Nuys FlyAway Bus Terminal to LAX within a short distance. Overall, this area provides a convenient and vibrant community for seniors looking to settle in Woodland Hills.

Restaurants

• Chick-Fil-A (0.8 miles)
• Subway (1.1 miles)
• McDonald's (1.2 miles)
• Ruth's Chris Steak House (1.2 miles)
• Urban Plates (1.2 miles)
• Wokcano (1.2 miles)
• Veggie Grill (1.2 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.1 miles)
• Starbucks (1.5 miles)
• Winnetka Bowl (3.1 miles)
• Porto's Bakery & Cafe (5.6 miles)
• Starbucks (5.7 miles)
• Starbucks (6.8 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (1.4 miles)
• New Albertson's (1.4 miles)
• Rite Aid (2 miles)
• Walgreens (2.4 miles)

Physicians

• UCLA Health Woodland Hills (1.2 miles)
• Liberty Pacific Advanced Imaging | West Hills (1.8 miles)
• Center For Orthopaedic Specialists (1.9 miles)
• Evan Bachner Evan J Bachner MD (1.9 miles)
• Providence Medical Institute West Hills OB-GYN (2 miles)
• West Valley Medical Aesthetics (7.3 miles)
• Be Hive of Healing Integrative Medical & Dental Center (7.3 miles)

Parks

• Shadow Ranch Park (1.3 miles)
• Lake Calabasas (1.6 miles)
• Serrania Park (2.4 miles)
• Top of Topanga Overlook (2.8 miles)
• Castle Peak Park (2.8 miles)
• Parthenia Park (3.8 miles)
• Topanga State Park (6 miles)

Theaters

• AMC Porter Ranch 9 (7.6 miles)

Transportation

• Van Nuys Airport (VNY) (7.7 miles)
• Van Nuys FlyAway Bus Terminal to LAX (8.3 miles)