Four Seasons Guest Home I in Thousand Oaks, CA

Pros

• The management and guest experience are awesome, making guests want to return.
• The rooms are spacious and beautifully appointed, with multiple pools and plenty of space to relax.
• Every staff member is friendly, attentive, and delivers unconditional assistance with a warm smile.
• Alex Figueroa delivers exceptional customer service, making families feel right at home.
• The Cabana at the Cove is beautifully prepared, with fantastic food and drinks.
• The Wellness Kitchen dinner is an unforgettable dining experience.
• The spa is heavenly and offers a world-class experience.
• The property is idyllic, with an emphasis on wellness and rejuvenation and a world-class spa.
• The concierge and staff go above and beyond, helping with celebrations and special requests.

Cons

• The hotel is run down and not worth visiting again.
• The service doesn't live up to Five-Star standards, especially on public holidays when the bar is closed.
• The beds are doubles rather than queens, and the road-facing views detract from the luxury feel.
• Guests feel nickeled-and-dimed by upcharges and hidden fees, including per-basket handling charges.
• The showerheads are of low quality, with weak water pressure and uneven spray.
• The bar and lounge service is unreliable, with closures and slow or unavailable service.
• The pool restaurant service is nonexistent, with staff distracted and orders forgotten.
• Security and spa management are described as rude, unprofessional, and unhelpful.
• The overall price does not justify the level of luxury, leaving guests disappointed.

Review

This Four Seasons property in the Westlake/S Thousand Oaks corridor is best suited for affluent, independent seniors who prize luxury, privacy, and a resort-style wellness environment. It functions best as a luxury hotel experience with senior-friendly touches for those who can self-manage daily needs or rely on family support for care coordination, rather than as a primary residence with 24/7 medical oversight. For families treating this as a temporary stay, retreat, or a high-end base for visits to Los Angeles County, the setting offers undeniable appeal: pristine grounds, spa-focused amenities, and rooms designed to feel like a personal sanctuary.

Those who should consider alternatives are seniors needing robust daily living assistance, medication management, memory care, or continuous supervision. This property's strengths lie in hospitality and leisure experiences, not in providing consistent, on-site healthcare or durable care planning. Budget-conscious families will also want to compare true cost of luxury accommodations against more care-centric options, because the premium price does not always translate into predictable service or transparent billing. For a long-term residence, facilities that guarantee medical staffing and safety features tailored to aging in place will usually outperform a hospitality-driven model.

On the upside, the pros align with what many active or independent seniors seek: expansive, well-appointed rooms that feel comfortable and calm; a choice of pools and spa facilities that promote relaxation and wellness; attentive, personable service from a broad team; and a dining and social environment capable of hosting celebrations with high polish. The most consistent praise centers on staff warmth, whether at the front desk, spa, or dining venues, and on the property's ability to create a refined, tranquil atmosphere. In short, luxury hospitality and wellness programming are not merely promised; they're delivered in ways that can elevate a guest experience, particularly for short-term visits or wellness-focused stays.

Yet, the landscape is not without meaningful caveats. Service quality can be variable, with reports of management turnover and instances where guests felt encounters were not fully aligned with the Four Seasons standard. Billing and on-site charges have sparked frustration in some high-spend events, and several reviews flag maintenance and upkeep gaps - ranging from outdated bathroom fixtures to sporadic room quietness and odor issues. Dining experiences at certain venues have also shown inconsistency, undermining the otherwise seamless luxury narrative. For families evaluating daily living needs, these gaps underscore a risk: the environment can drift from "exceptional" to merely "premium," depending on the day and the team on duty.

Those pros offset the cons only when the priority is indulgence and independent living. For a senior who values a serene, spa-forward atmosphere, with access to top-tier amenities for occasional respite or extended weekends, the advantages can far exceed the drawbacks. The environment supports social engagement, family gatherings, and personal wellness on a premium plane, and the care plan, when present, tends to be ancillary rather than primary. However, if dependable, round-the-clock care is non-negotiable, the cons become serious enough to tilt the decision toward a dedicated assisted living option with formal care supervision and clearer cost structures.

Practical due diligence is essential. Prospective residents should request a detailed tour that focuses on accessibility, room layout, and soundproofing, and verify whether any rooms or suites offer features specifically suited to aging in place. Clarify what care services are actually available on-site, who provides medical oversight, and how emergencies are managed. Scrutinize the billing practices, including any event or service charges, and obtain a written breakdown for long stays. Finally, interview staff across departments - front desk, dining, spa, and security - to gauge consistency and the degree to which the luxury promise translates into reliable, day-to-day operations. When used with realistic expectations, this community delivers an elevated, wellness-oriented hospitality experience; when care needs dominate, explore alternatives with guaranteed daily support and transparent, predictable pricing.

This part of Thousand Oaks, California is a vibrant and convenient area for senior living. With several parks nearby such as Conejo Creek Park and Oak Brook Park, residents can enjoy outdoor activities and peaceful walks. In terms of healthcare, there are various physicians and medical facilities within a short distance, providing easy access to quality healthcare services. The abundance of pharmacies ensures that prescriptions can be filled quickly and conveniently. Residents also have a variety of dining options ranging from fast food to sit-down restaurants like Chick-Fil-A and The Cheesecake Factory. Additionally, there are cafes like Starbucks for socializing or enjoying a leisurely cup of coffee. For entertainment, seniors have the option to catch a movie at AMC DINE-IN Thousand Oaks 14 nearby. Overall, this area offers a mix of amenities and services that cater to the needs and preferences of senior residents.

Parks

• Conejo Creek Park (0.6 miles)
• Conejo Creek South Park (0.8 miles)
• Thousand Oaks Community Center and Park (1.1 miles)
• Oak Brook Park (1.2 miles)
• Sapwi Trails Community Park (1.9 miles)
• Westlake Village Community Park (4.8 miles)

Physicians

• Lakeside Community Health Care: Singh Juhee L MD (0.6 miles)
• Weight First (0.9 miles)
• Kumar Vijay MD (1.3 miles)
• Dr Eugene S. Ahn (1.3 miles)
• Ventura Orthopedics - Thousand Oaks (1.3 miles)
• Los Robles Conejo MRI Center (1.3 miles)
• Gastroenterology Center of Thousand Oaks (1.3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3.1 miles)
• Rite Aid (3.6 miles)
• Rite Aid (3.9 miles)
• CVS Pharmacy (4 miles)

Restaurants

• Taco Bell (1.1 miles)
• Chick-Fil-A (1.8 miles)
• Namaste Spiceland (1.9 miles)
• tarantula Hill Brewing Company (2 miles)
• The Cheesecake Factory (2.2 miles)
• Del Taco (3.2 miles)
• In-N-Out Burger (3.4 miles)

Hospitals

• Los Robles Hospital Cancer Center (1.2 miles)
• Koveos, Efthimios DDS (1.3 miles)
• Thousand Oaks Surgical Hospital (2.3 miles)
• Westlake Surgical Center (4.1 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.5 miles)
• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Lazy Dog Cafe (2.2 miles)
• Starbucks (3.2 miles)
• Tifa Chocolate & Gelato (5.5 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (2.2 miles)

Places of Worship

• Calvary Community Church (4.9 miles)