Four Seasons Guest Home I in Thousand Oaks, CA

Pros

• The staff make guests feel incredibly welcome and valued.
• JD is incredibly friendly and welcoming at check-in and provides personalized local recommendations.
• Lincoln is wonderfully helpful during check-in and helps guests upgrade to the perfect family-sized room.
• The property is stunning and impeccably maintained.
• The waterfall and pond area offers captivating scenery for families.
• The pool area is incredible and spacious, with activities for kids.
• Nicole and Henry at The Cove deliver exceptional, top-notch service.
• Sheena is absolutely wonderful and makes families feel welcome.
• The spa is heavenly and expansive.
• The rooms are spacious, well designed, and calming.

Cons

• The property feels run down and not worthy of the Four Seasons brand.
• No one greeted guests by name, and check-in was inconsistent and impersonal.
• The spa manager and the security manager were described as unprofessional and rude.
• Maintenance issues include a creaking steam sauna door and a low-quality, weak water-pressure showerhead.
• Petty upcharges and hidden fees (e.g., basket-handling charges, self-parking) made the experience feel transactional.
• The bar and lounge were closed or unable to serve drinks during fully booked public holidays.
• Some meals were mediocre or caused illness, with little empathy or remediation from staff.
• Rooms were outdated and sometimes lacked essential furnishings (no desk, chair, or sofa).
• Pool-restaurant service was nonexistent with long wait times and poor attentiveness.
• The smell of marijuana in rooms disrupted sleep, and management failed to fully resolve the issue.

Review

This community shines for luxury seekers who prize a highly polished environment where wellness, personal attention, and refined ambiance are non-negotiables. It is especially well-suited for couples seeking a serene retreat, families who want generous room layouts and accessible recreation, and professionals planning a high-end gathering or corporate event in a setting that feels exclusive yet approachable. The pull is the total experience: pristine grounds, a world-class spa, multiple pools, and staff who consistently aim to make moments feel tailor-made. In short, guests who measure value by service nuance, atmosphere, and wellness offerings will find this a standout choice.

That said, several well-documented caveats suggest alternatives should be on the radar for certain travelers. Budget-conscious visitors will want to calibrate expectations around price versus perceived value, particularly where upcharges or fee disclosures surface in the review stream. Those who demand absolute, uniform excellence across every department, sprawling front-desk efficiency, flawless dining consistency, and consistently up-to-date accommodations, may encounter enough variance to reconsider if a flawless, low-friction experience is non-negotiable. For guests who prioritize straightforward experiences with fewer surprises on billing or maintenance, worthier matches exist in the region. This is not a bargain-basement property; it is a luxury option where gaps between promise and delivery can feel more pronounced to some.

On the positive side, the core strengths consistently lift the experience above many local alternatives. The property’s beauty and meticulous maintenance create an instant sense of sanctuary: landscaped grounds, serene waterfalls, and a spacious, park-like footprint ideal for relaxed family time or a lingering stroll after a conference. The spa is a true centerpiece, complemented by a robust pool complex that includes a tranquil outdoor area and activities that appeal to both adults and kids. The dining ecosystem around Coin & Candor and the Cove delivers high-quality fare and a variety of experiences, from intimate meals to celebratory gatherings. Service is often described as warm, attentive, and thoughtful, staff members who go the extra mile to anticipate needs, arrange personalized touches, and coordinate celebrations with care. The tangible perks, Ember mugs, generous room sizes, and widely praised massage and wellness offerings, turn a stay into a holistic retreat rather than simply a hotel night.

However, the cons surfaced across multiple episodes and require careful weighing. In several accounts, service reliability was uneven, front-desk interactions, clarity of information, and consistency in follow-through could dip from time to time, particularly during peak periods or complicated events. Guests have voiced frustration about the billing and event practices, citing unexpected charges or less-than-transparent fee structures, which can undermine the luxury ethos when planning a major gathering. Accommodation quality has also drawn mixed notes: some rooms and bathrooms are described as superb and recently refreshed, while others point to outdated features or maintenance hiccups, including shower performance and noise issues. There are persistent reminders that location and branding don’t automatically guarantee a seamless, five-star rhythm in every stay, especially when guests encounter odor, noise, or maintenance gaps that interrupt the sense of sanctuary.

The decisive takeaway is that this property remains a premier luxury option for wellness-minded travelers and those who truly value personalized service and a standout spa culture. The pros, gorgeous grounds, expansive spa and pool ecosystems, attentive staff who remember preferences, and thoughtful touches during celebrations, often offset, and in many cases far outweigh, the occasional service inconsistency or billing ambiguity. For families, the environment supports multi-generational stays with room configurations and outdoor spaces that invite exploration without sacrificing elegance. For couples and wellness guests, the spa, private dining experiences, and serene vistas provide meaningful benefits that justify the premium. The risk calculations tilt toward yes when luxury, privacy, and wellness are non-negotiable priorities.

For decision-making, this property rewards a proactive, detail-forward approach. Prospective guests should seek a clearly mapped stay plan that foregrounds preferred rooms, view orientations (such as waterfall-facing options), and noise considerations to minimize disturbances. It pays to engage a seasoned concierge early, verify all anticipated charges in writing, and specify arrangements for events well in advance to avoid last-minute billing surprises. Guests who adore spa rituals and poolside leisure will want to reserve spa appointments and dining slots with ample lead time, and those attending family events should insist on a dedicated point of contact to navigate any changes smoothly. If a guest’s itinerary centers on pristine rooms, consistent front-desk clarity, and a perfectly predictable billing environment, a careful comparison with nearby luxury options is prudent.

In the end, Four Seasons Westlake Village remains a benchmark for luxury hospitality in the broader area, especially for wellness-oriented travelers and celebration-worthy stays. It can deliver memories that feel truly special, driven by a staff culture that frequently rises to the occasion and spaces crafted for indulgence and repose. But the experience is not uniformly flawless, and the best outcomes hinge on transparent expectations, proactive planning, and a readiness to navigate occasional service variances or pricing quirks. For families or couples who prize the spa, the pools, and the meticulous surroundings, the stay is often worth the premium. For those needing ironclad consistency across every touchpoint, or who crave a completely frictionless, budget-aligned experience, exploring carefully chosen alternatives will likely yield greater peace of mind.

This part of Thousand Oaks, California is a vibrant and convenient area for senior living. With several parks nearby such as Conejo Creek Park and Oak Brook Park, residents can enjoy outdoor activities and peaceful walks. In terms of healthcare, there are various physicians and medical facilities within a short distance, providing easy access to quality healthcare services. The abundance of pharmacies ensures that prescriptions can be filled quickly and conveniently. Residents also have a variety of dining options ranging from fast food to sit-down restaurants like Chick-Fil-A and The Cheesecake Factory. Additionally, there are cafes like Starbucks for socializing or enjoying a leisurely cup of coffee. For entertainment, seniors have the option to catch a movie at AMC DINE-IN Thousand Oaks 14 nearby. Overall, this area offers a mix of amenities and services that cater to the needs and preferences of senior residents.

Parks

• Conejo Creek Park (0.6 miles)
• Conejo Creek South Park (0.8 miles)
• Thousand Oaks Community Center and Park (1.1 miles)
• Oak Brook Park (1.2 miles)
• Sapwi Trails Community Park (1.9 miles)
• Westlake Village Community Park (4.8 miles)

Physicians

• Lakeside Community Health Care: Singh Juhee L MD (0.6 miles)
• Weight First (0.9 miles)
• Kumar Vijay MD (1.3 miles)
• Dr Eugene S. Ahn (1.3 miles)
• Ventura Orthopedics - Thousand Oaks (1.3 miles)
• Los Robles Conejo MRI Center (1.3 miles)
• Gastroenterology Center of Thousand Oaks (1.3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3.1 miles)
• Rite Aid (3.6 miles)
• Rite Aid (3.9 miles)
• CVS Pharmacy (4 miles)

Restaurants

• Taco Bell (1.1 miles)
• Chick-Fil-A (1.8 miles)
• Namaste Spiceland (1.9 miles)
• tarantula Hill Brewing Company (2 miles)
• The Cheesecake Factory (2.2 miles)
• Del Taco (3.2 miles)
• In-N-Out Burger (3.4 miles)

Hospitals

• Los Robles Hospital Cancer Center (1.2 miles)
• Koveos, Efthimios DDS (1.3 miles)
• Thousand Oaks Surgical Hospital (2.3 miles)
• Westlake Surgical Center (4.1 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.5 miles)
• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Lazy Dog Cafe (2.2 miles)
• Starbucks (3.2 miles)
• Tifa Chocolate & Gelato (5.5 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (2.2 miles)

Places of Worship

• Calvary Community Church (4.9 miles)