Four Seasons Guest Home I

Pros

• The staff are consistently friendly, helpful, and attentive.
• The rooms are large, modern, and beautifully decorated with comfortable beds.
• The pool area and grounds are beautiful and meticulously maintained.
• Alex Figueroa demonstrates exceptional customer service and makes families feel at home.
• The spa experiences are outstanding, with warm, accommodating staff.
• The property offers impeccable service and a genuinely caring team.
• The location is beautiful and conveniently suited for memorable stays.
• Stir's staff, including Alix, are delightful and enhance the guest experience.

Cons

• The staff failed to explain how to navigate the property, making the pool difficult to locate on the first visit.
• The dinner policy prevented ordering a cocktail from the speakeasy at Coin and Candor, forcing the guest to fetch it themselves multiple times.
• The waitress forgot which beer was ordered.
• The medium-rare steak arrived overcooked.
• On a fully booked public holiday, the bar was closed, forcing guests to order room service for drinks and making it impossible to get a drink in the bar or lounge.
• The service was inattentive, slow, and not up to the standard expected of a five-star hotel.
• A guest found the room had no furniture, lacking a desk, chair, or sofa.

Review

The Four Seasons Westlake Village presents itself as a sophisticated retreat that blends luxury with a broad array of amenities, and for many guests it delivers a compelling experience. Across several visits and different contexts - business trips, family stays, and a spiritual retreat - the property has shown both its shine and its rough edges. On the plus side, travelers repeatedly highlight the hotel's impressive footprint: expansive rooms, a serene ambiance, a top-tier spa, and a pool area that invites long, relaxing sessions. The beds are often described as comfortable, and the property's design and art are frequently praised for contributing to a refined, contemporary feel. The staff at several touchpoints also stand out as a bright spot, with multiple guests singling out hard-working, friendly associates who genuinely aim to make guests feel welcome.

Room experiences are decidedly mixed. Many reviewers emphasize the scale and modernity of the accommodations, noting that the rooms feel high-quality and spacious, with thoughtful touches like ember cups that add to the sense of luxury. Yet not all feedback lines up. One critical perspective asked outright whether a five-star property should have rooms without basic furniture, such as a desk, chair, or sofa, underscoring a clash between expectation and reality for some guests. Even when rooms are loved for their comfort and aesthetics, the broader sense of consistency can waver, especially when service experiences don't always align with the lavish setting. The result is a perception that the property can be dazzling in appearance but occasionally uneven in practical comfort and function.

Service quality forms a central thread in the mixed feedback. On the one hand, there are standout experiences that feel genuinely personalized and attentive. Guests repeatedly praise individuals who go above and beyond: a front desk collective that feels supportive, a spa associate who creates a calming atmosphere, and front-line team members who remember preferences and go out of their way to help. Specific names crop up as consistently reliable sources of warmth and competence - Alex Figueroa being singled out for exceptional guest guidance, Alix at Stir for delightful morning service, and Bobby in the spa for his warm, patient approach. Even Carlos in the parking area earns praise for lifting the mood and ensuring guests depart with a smile. These instances reinforce the sense that, when the team hits its stride, the Westlake property can deliver that coveted Four Seasons level of care.

But there is also a persistent note of unevenness and frustration across several reviews, especially around front-desk interactions and overall service consistency. A number of guests describe conversations with the front desk as "heard but not understood," with messages acknowledged yet not fully translated into helpful outcomes. During peak or holiday periods, service gaps can widen: a fully booked public holiday brings the bar's closure and limited lounge options, leaving guests to seek room service for a nightcap or to schlep to the Spa area for a drink after dinner. There are also stories of forgetfulness or miscommunication - servers who forget orders or who can't clearly track what was requested - adding a sense of fragility to the luxury experience. A recurring theme is that the staff delivering the real warmth often contrasts with the broader managerial or operational culture, which some guests find chilly, inconsistent, or overly directive rather than genuinely insightful and proactive.

Dining and beverage experiences reflect that same duality. The property's culinary venues - the speakeasy-inspired spaces and Coin and Candor - offer varied experiences that guests interpret differently. A notable friction point is the policy around transferring a cocktail between venues: guests can enjoy a favorite drink at the speakeasy but face limitations when attempting to have the same cocktail at dinner. In practice, this translated into a guest's repeated trips from the dining table back and forth to the speakeasy to retrieve the same drink, a scenario that felt clunky and inconsistent with the notion of seamless service. The in-dining meals themselves show color: several guests praise bread and pate, while steak orders occasionally arrive overcooked, and some diners feel the installment is acceptable but not consistently five-star grade across the board. The mixed dining experiences underscore a broader theme: the hotel's aesthetics can be exceptional, but the execution at the dining level can vary.

The property's facilities provide further evidence of a luxury-first posture that doesn't always land in every guest's live experience. The pool and outdoor spaces are widely celebrated, with multiple reviewers noting the grandeur of the pool deck and the pool area's capacity to relax and recharge. Yet some comments touch a practical concern about value, with a reference to pool access costing around $200, raising questions about whether such a charge aligns with the overall guest experience. The coffee shop near the entrance - Stir - receives consistent praise for its morning offerings and a personable touch from staff such as Alix, who adds to the property's friendly, welcoming atmosphere. In the spa realm, the experience is often highlighted as a high point, with communicative and accommodating staff contributing to a serene, rejuvenating vibe.

Across distinct visits - business trips, family getaways, and a spiritual retreat - the competing narratives become clearer. Several reviewers celebrate the hotel as a reliable home base for LA-area escapes, citing its location, the welcoming energy of many staff members, and the ease of access to amenities. Others, however, point to systemic issues: a sense of turnover and shifting managerial direction, cultural friction for international guests, and a recurring reminder that the property's promises of five-star perfection aren't always fulfilled in every interaction or moment. The most persuasive takeaway is that Four Seasons Westlake Village holds immense potential and often delivers on it, but guests should prepare for a spectrum of experiences - from the deeply satisfying to the occasionally frustrating.

If you're planning a stay at Four Seasons Westlake Village, there are practical steps that can help you tilt toward the high end of the spectrum. Request a known high-performing associate - whether it's Alex Figueroa for guidance, Alix for Stir mornings, or Bobby for spa warmth - so your encounter with the property starts with dependable care. Clarify dining expectations and hours, especially around public holidays when bars and lounges can close earlier than anticipated, and don't hesitate to ask about cross-venue service policies to avoid the back-and-forth to retrieve a favorite drink. And while you'll likely find vast, well-appointed rooms and a relaxing pool area, go in with a plan for potential hiccups - whether it's service variability, room furnishings, or dining inconsistencies - so you can savor the luxury you came for, while navigating the property's occasional rough edges.

This part of Thousand Oaks, California is a vibrant and convenient area for senior living. With several parks nearby such as Conejo Creek Park and Oak Brook Park, residents can enjoy outdoor activities and peaceful walks. In terms of healthcare, there are various physicians and medical facilities within a short distance, providing easy access to quality healthcare services. The abundance of pharmacies ensures that prescriptions can be filled quickly and conveniently. Residents also have a variety of dining options ranging from fast food to sit-down restaurants like Chick-Fil-A and The Cheesecake Factory. Additionally, there are cafes like Starbucks for socializing or enjoying a leisurely cup of coffee. For entertainment, seniors have the option to catch a movie at AMC DINE-IN Thousand Oaks 14 nearby. Overall, this area offers a mix of amenities and services that cater to the needs and preferences of senior residents.

Parks

• Conejo Creek Park (0.6 miles)
• Conejo Creek South Park (0.8 miles)
• Thousand Oaks Community Center and Park (1.1 miles)
• Oak Brook Park (1.2 miles)
• Sapwi Trails Community Park (1.9 miles)
• Westlake Village Community Park (4.8 miles)

Physicians

• Lakeside Community Health Care: Singh Juhee L MD (0.6 miles)
• Weight First (0.9 miles)
• Kumar Vijay MD (1.3 miles)
• Dr Eugene S. Ahn (1.3 miles)
• Ventura Orthopedics - Thousand Oaks (1.3 miles)
• Los Robles Conejo MRI Center (1.3 miles)
• Gastroenterology Center of Thousand Oaks (1.3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3.1 miles)
• Rite Aid (3.6 miles)
• Rite Aid (3.9 miles)
• CVS Pharmacy (4 miles)

Restaurants

• Taco Bell (1.1 miles)
• Chick-Fil-A (1.8 miles)
• Namaste Spiceland (1.9 miles)
• tarantula Hill Brewing Company (2 miles)
• The Cheesecake Factory (2.2 miles)
• Del Taco (3.2 miles)
• In-N-Out Burger (3.4 miles)

Hospitals

• Los Robles Hospital Cancer Center (1.2 miles)
• Koveos, Efthimios DDS (1.3 miles)
• Thousand Oaks Surgical Hospital (2.3 miles)
• Westlake Surgical Center (4.1 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.5 miles)
• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Lazy Dog Cafe (2.2 miles)
• Starbucks (3.2 miles)
• Tifa Chocolate & Gelato (5.5 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (2.2 miles)

Places of Worship

• Calvary Community Church (4.9 miles)