Maryrose Board And Care two

Pros

• The staff at Mountain View Health Center are wonderful and consistently go the extra mile for their patients.
• The facility is clean, bright, and features a beautiful courtyard that families appreciate.
• The care and therapy provided help residents regain their independence and get back on their feet.
• The courtyard and garden provide a welcoming, relaxing space for visits and meals.
• The OT/PT team knows each patient by name and works together as a cohesive unit.
• Jennifer, the Director of Nursing, listens to concerns and helps drive positive changes in care.
• The admissions team, including Ralph, is helpful and supportive to families.
• The nurses provide attentive, readily available care to residents.
• Vanessa warmly welcomes families on arrival and clearly explains the next steps.
• The staff routinely communicates with families and coordinates care effectively.
• The facility maintains a high standard of cleanliness, contributing to residents' safety and well-being.
• The staff are friendly, respectful, and create a welcoming atmosphere for visitors and residents alike.

Cons

• The facility is horrible and dangerous.
• The patient was left in bed for six days with no rehab and no shower.
• The doctors never saw her, only looked at her chart.
• Nobody there could answer any of the questions asked.
• The staff did not provide medications for two days, causing severe pain.
• The weekend doctor was mean and forced her out.
• The meals were horrible.
• The patient ended up with worsened mobility due to days of inactivity.

Review

This collection of accounts from Mountain View Health Center (MVHC) in Mountain View, California, paints a picture of a facility that inspires strong feelings - some folks praising its warmth, cleanliness, and team-based care, while others recount troubling experiences that left them rightly frustrated or alarmed. Across the board, visitors regard the place as a non-luxury setting where care and compassion can shine, but the quality of the experience appears to hinge on the specifics of who is providing the care and how well the system is coordinated on any given day.

A recurring point of contention is the responsiveness to call lights. One reviewer bluntly described the response time as terrible, recounting a frightening moment when their call light stayed on for nearly an hour and they had to involve the main office just to be heard. This frustration resonates with several other voices who note that, while staff may be helpful and friendly, urgent attention sometimes feels delayed. The disparity between moments of attentive, patient-centered care and the occasional perception of slow or incomplete responses underscores how important timely support is in a rehab and nursing setting.

Yet, amid the concerns, there are many glowing testimonials about the care, compassion, and rehabilitation momentum at MVHC. One family highlighted the immediate emotional and physical benefits their father experienced after the therapy program began, describing a transition from a difficult first night to a palpable improvement as therapy progressed. They emphasized that care, compassion, and effective therapy were central to helping their loved one regain strength "literally." Another family spoke warmly about how the staff consistently went the extra mile: staff not only delivered meals in thoughtful settings but also arranged celebrations and personal touches - such as bringing lunch to a cousin in the courtyard, acknowledging birthdays with cake, and treating residents with a level of care that felt deeply personal. The courtyard itself gets frequent praise as a serene, well-kept space that becomes a place for visits, reflection, and social moments - an inviting backdrop that seems to reinforce the staff's efforts to create a humane and supportive environment.

Within these positive narratives, there are standout individual mentions that illustrate the human aspect of MVHC. For example, several reviews single out staff members by name - Rosa, Annie, and Sehar - along with grateful notes to Jennifer, the Director of Nursing, who is credited with listening, validating concerns, and driving improvements after care concerns were raised. Dr. Rea's regular check-ins, the OT/PT team who know each patient by name, and the wound care expert BJ are all cited as central figures in a cohesive, collaborative care team. One family even offered thanks to Ralph, the Admissions Coordinator, for smoothing personal arrangements. Several accounts describe a team-oriented culture in which staff "work as a team" to support residents and their families, a recurring theme that contributes to a sense of trust and comfort.

Other positive stories center on specific patient experiences. A 90-year-old mother recovering from a broken hip was praised for the warmth and attentiveness of the care team, with Vanessa greeting the family on day one, Dr. Rea maintaining consistent involvement, and the therapy and wound care staff delivering steady, compassionate care. Reviewers describe a bright, clean facility where the staff show patience, answer questions, and explain the upcoming steps in a clear, collaborative manner. In at least one case, a family noted that the care team's responsiveness during a difficult transition helped transform their initial skepticism into relief and confidence about their loved one's recovery trajectory.

Amid the praise, there are deeply troubling narratives that cannot be glossed over. One reviewer described a situation where their wife, admitted from the hospital after Covid and other health problems, experienced a lack of rehab, missed showers, long periods of bed rest, and poor medication management. The patient reportedly went seven days without essential care, with nobody able to answer questions or provide needed interventions until the family pressed for action. The experience culminated in a discharge against the patient's improvement, and the reviewer contends the overall outcome left her legs weakened and her condition worsened. This account highlights serious concerns about the consistency of rehab services, patient dignity, and clear, proactive communication - elements that are critical in a rehab-focused setting and that appear unevenly realized in practice.

Another caregiver recounts a similar theme of systemic gaps: medication delays lasting two days, significant pain, and an emergency room visit that culminated in a sepsis diagnosis from a potentially contaminated IV placement. The reviewer, who spent two months at the facility and even describes a coma episode, voices a strong, negative verdict about the overall care experience and explicitly does not recommend MVHC or the neighboring hospital. This account contrasts sharply with the more favorable patient-family experiences and serves as a stark reminder that lapses in medication management and clinical oversight can have life-altering consequences.

There is also a poignant update from the dementia-care scenario, where a cousin with dementia appeared to stabilize and improve after admission, with the staff maintaining careful attention to her daily routines and nourishment. The family notes that the care team's vigilance - recorded as a dedication to the patient's well-being - continued through a Hospice transition, with MVHC "looking out for our loved one with such care" until the end. That message of steadfast support during a difficult time reinforces the sense that MVHC can be a place of comfort and reliability when the care team and family are aligned.

Overall, the narrative around MVHC emerges as a mosaic of success and struggle. Families who connect with a compassionate, well-coordinated team report exceptional levels of care, attention to detail, and genuine warmth in a clean, inviting environment. Others raise alarms about communication gaps, delayed responses to urgent needs, and lapses in rehab and medication management that can have serious, even dangerous, consequences. The consistent thread is that the facility can deliver remarkable, human-centered care, but the quality of that care seems to depend heavily on the specific staff on duty, the effectiveness of care coordination, and the mechanisms in place to ensure timely, proactive responses to residents' needs. In the end, MVHC appears to be a place where hope and heartbreak live side by side, underscoring how essential ongoing, reliable communication and a strong, consistent care culture are to the well-being of its residents and their families.

This part of Mountain View, California offers a variety of amenities and services that cater to the needs of seniors. With multiple theaters, cafes, restaurants, and parks within close proximity, there are plenty of options for entertainment and socializing. Additionally, the presence of pharmacies and physicians in the area ensures easy access to healthcare services. The transportation options such as Caltrain stations and U-Haul facilities make it convenient for seniors to travel both locally and further afield. Furthermore, the hospitals nearby including El Camino Hospital and Lucile Packard Children's Hospital provide top-quality medical care for peace of mind. Overall, this neighborhood provides a vibrant yet safe environment for seniors looking to retire or relocate to Mountain View.

Theaters

• ShowPlace ICON at San Antonio Centre (0.3 miles)
• AMC DINE-IN Sunnyvale 12 & IMAX (4.6 miles)
• AMC Mercado 20 (6.8 miles)

Cafes

• Boba Bliss (0.5 miles)
• Verve Coffee Roasters (4.2 miles)
• HanaHaus (4.3 miles)
• Blue Bottle Coffee (4.3 miles)
• Café Venetia (4.3 miles)
• Sunright Tea Studio (5.8 miles)
• Caffe Macs (6.4 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• McDonald's (1 miles)
• McDonald's (1.3 miles)
• In-N-Out Burger (1.4 miles)
• Steins Beer Garden (1.5 miles)
• Sports Page (1.7 miles)
• State Of Mind Pub (1.7 miles)
• In-N-Out Burger (2.3 miles)

Parks

• Stevenson Park (1.3 miles)
• Mitchell Park (1.4 miles)
• Shoreline Park & Lake (2.2 miles)
• Evandale Park (2.4 miles)
• Baylands Nature Preserve (3.7 miles)
• Grant Park (4.5 miles)
• Seven Seas Park (4.9 miles)

Transportation

• Mountain View Caltrain Station (1.7 miles)
• U-Haul Moving & Storage (2.3 miles)
• Sunnyvale Caltrain Station (4.5 miles)
• Apple Park Transit Center (7.2 miles)

Physicians

• Melchor Pavilion (2.6 miles)
• Bay IVF Center (3.2 miles)
• Encina Building, Palo Alto Medical Foundation (3.9 miles)
• Anesthesiology: Palo Alto Center: Palo Alto Medical Foundation (4 miles)
• Silicon Valley Eye Physicians (4.5 miles)
• Stanford Otolaryngology (4.5 miles)
• Santa Clara Valley Health & Hospital System (5.2 miles)

Hospitals

• El Camino Hospital (2.8 miles)
• Surgery Center Mountain View (2.9 miles)
• Hoover Pavilion (4.3 miles)
• Reproductive Medicine Associates of Northern California | RMANORCAL (4.4 miles)
• Lucile Packard Children's Hospital (4.4 miles)
• Stanford Health Care (4.4 miles)
• Stanford Hospital (4.5 miles)