Rose Garden Family Care, LLC

Pros

• The front desk staff are extremely pleasant and helpful.
• The nurses and back-of-house staff are wonderful.
• Dr. Grundl is described as awesome, attentive, and caring.
• The clinic's MyChart system helps patients manage visits and records easily.
• The staff provides a professional, compassionate atmosphere for care.
• The waiting area is quiet, family-friendly, with ample seating.
• The front office team, including Tanya, welcomes everyone with a smile.
• The clinic is praised as excellent and the care is described as compassionate and competent.
• The medical assistants and therapists are skilled and supportive, and the staff know patients by name.
• Patients appreciate the positive experiences across multiple physicians and services.

Cons

• The reviewer felt Dr. Cifuentes is easily offended and unprofessional for arguing with parents about vaccines.
• They alleged Dr. Cifuentes made a false CPS report.
• They believed Dr. Cifuentes should not be in the medical field due to her behavior.
• The receptionist was described as lazy for not handling charting and making them call to check in.
• The staff were described as having bad attitudes and being unprofessional.
• The clinic was labeled the worst, with rude staff and aggressive billing toward pregnant patients.
• They claimed their child's formula was denied for five months.
• They described long wait times and slow service, even with few other patients.
• They reported rude treatment toward a pregnant security guard and a rude office manager.
• They claimed the office does not answer the phone regularly.
• They noted that IEHP was not accepted and staff were not helpful with insurance.
• They criticized the OB provider (Dr. Handojo) for seeming not to care about concerns and for poor referral follow-through.

Review

The collection of reviews paints a portrait of a multi-doctor clinic that serves a wide range of patients and, as a result, elicits very disparate experiences. Some families describe a warm, capable environment with supportive staff and doctors who take time to listen, while others recount friction, miscommunication, and a sense that the system and certain providers are less responsive or less respectful of patient preferences. Taken together, the comments suggest a clinic that can feel like two different places depending on who you see and when you call or visit.

A recurring thread centers on Dr. Cifuentes. One reviewer portrays an encounter that escalated quickly over vaccine discussions, describing the doctor as easily offended and confrontational when vaccines were declined for religious reasons. That reviewer also alleges a more troubling act - an accusation of a false CPS report - and expresses intent to pursue licensing or regulatory action. In contrast, other reviews mention the same physician in a neutral or even favorable context, underscoring that experiences with individual providers can vary widely within the same practice. The divergence here underlines how patient-provider interactions can hinge on communication style and personal expectations during sensitive conversations about vaccination and family health decisions.

Front desk and administrative experiences appear as another major source of praise and frustration. A number of reviews single out receptionists as a point of friction; one caller describes a receptionist as "lazy" for failing to pull a chart and instead requiring the patient to call, while others complain about long holds or being hung up on. On the flip side, several reviewers describe the front office staff as friendly, helpful, and efficient, highlighting the importance of smooth scheduling and good communication in a busy clinic setting. The sentiment seems to split along individual encounters as much as across departments, suggesting that the front desk dynamics may vary by shift and individual staff members.

The OB/GYN experience, particularly with Dr. Handojo, reflects the mixed reality of this clinic. A positive review praises Dr. Handojo as a compassionate and responsive physician who communicates well and maintains quick visit times, aided by helpful medical assistants and a cooperative front desk. Yet another review from a pregnant patient portrays a far less favorable experience, recounting frustration with referrals and perceived gaps in coordination with hospitals - an impression of disorganization that could have serious implications during late-stage pregnancy. The juxtaposition underscores how expectations and outcomes can diverge widely in obstetric care within the same practice.

Beyond individual doctors, many patients speak highly of certain core members of the medical team. Dr. Grundl earns multiple compliments for attentiveness and thorough care, with reviewers noting that both the doctor and the nurses were kind and supportive. In the broader family medicine and primary care space, several patients commend the office for its caring atmosphere, stating they've had consistently positive experiences across visits for themselves and their children. A common thread in these favorable reviews is a sense that the clinicians listen, ask meaningful questions, and work collaboratively with patients over time.

Several patients highlight standout team members and structural advantages that contribute to a strong patient experience. References to Dr. Carmencita and a team including Kevin (a much-lauded medical assistant), Tanya (described as a top-notch gatekeeper), and the nutritionist Dr. Wong appear across glowing reviews. The group is praised for their competence, empathy, and practical approach to care, along with a supportive network of therapy (Ranee) and other staff. The use of modern tools, like the MyChart app, is also celebrated for making appointment management, notes access, and communication more convenient, contributing to a sense of connected, patient-centered care when functioning smoothly.

Finally, access and continuity of care emerge as notable themes. Several reviewers complain about difficulty answering phone lines or lengthy wait times, including stories of hours-long holds and multi-hour waits even with appointments. Some express frustration at insurance limitations or restrictions - specifically mentioning IEHP - and report experiences where services or referrals did not align with expectations or needs. Yet amid those challenges, other patients describe a generally efficient workflow, short waits, and a clinic environment that feels safe and family-friendly, with elements like a calm waiting room, security support, and a comfortable atmosphere noted as positive.

In essence, the reviews depict a clinic that can deliver high-quality, compassionate care from some providers and teams, while also presenting significant administrative and communication challenges in others. The strongest experiences tend to come from a well-regarded core team and providers who demonstrate attentiveness, empathy, and reliable coordination - paired with modern tools that facilitate engagement with care. The most challenging experiences, meanwhile, often involve difficult conversations with certain doctors, inconsistent front-desk performance, long or unpredictable wait times, and administrative hurdles related to insurance and referrals. For anyone considering care at this clinic, it may be wise to research individual providers, prepare questions in advance, and be prepared for variable experiences depending on the day and the staff on duty.

This area of Hemet, California offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With several parks nearby, such as Mary Henley Park and Valley Wide Regional Park, there are plenty of opportunities for outdoor recreation and relaxation. The proximity of pharmacies like Walgreens and CVS Pharmacy ensures easy access to healthcare essentials. Additionally, there are multiple physician offices in the area, including Apex Ob/gyn and Access First Urgent Care, providing medical care close by. Various dining options are also available, from fast food chains like McDonald's and Burger King to sit-down restaurants like Chili's Grill & Bar and Applebee's. For coffee lovers, Starbucks cafes are conveniently located within a short distance. Transportation options include the Hemet-Ryan Airport for those who enjoy traveling or have visitors coming into town. Lastly, places of worship such as the San Jacinto Assembly Of God Church cater to spiritual needs within the community. Overall, this part of Hemet offers a well-rounded environment with essential services that may make it an attractive choice for senior living.

Parks

• Mary Henley Park (0.4 miles)
• Valley Wide Regional Park (2.8 miles)
• Mcsweeny Park (3.6 miles)
• Lago Vista Sports Park (10.3 miles)
• Brookfield Park (10.5 miles)
• Wheatfield Park (10.5 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (1.2 miles)
• Medpro Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Sail Drug Center (1.5 miles)

Physicians

• Apex Ob/gyn (0.7 miles)
• Access First Urgent Care (0.7 miles)
• Advanced Dermatology & Skin Cancer Specialists (1.1 miles)
• Madabhushi Sudha MD (1.3 miles)
• Acclaim Medical Care (1.4 miles)
• Krishnan Subbarayan MD (1.4 miles)
• Loma Linda University Health (1.7 miles)

Restaurants

• McDonald's (0.7 miles)
• Chili's Grill & Bar (0.7 miles)
• Burger King (0.7 miles)
• Applebee's (0.7 miles)
• Denny's (0.8 miles)
• In-N-Out Burger (0.8 miles)
• Sonic Drive-In (1.1 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.7 miles)
• Starbucks (4.7 miles)
• Panera Bread (11.2 miles)
• Starbucks (11.3 miles)

Transportation

• Hemet-Ryan Airport (HMT) (1.8 miles)
• Hemet Model Masters Air Park Terminal (3.9 miles)

Hospitals

• Hemet Healthcare Surgicenter (2.2 miles)

Places of Worship

• San Jacinto Assembly Of God Church (3.9 miles)