Golden Living Center - Fresno

Pros

• Golden Living Center - Fresno has a Five-Star Medicare rating and is a role model in the healthcare community.
• The facility is clean and nurtures a culture of innovation.
• They have specialized programs for patients with congestive heart failure.
• The registered nurses are ACLS certified, demonstrating their commitment to high standards of care.
• The executive director, Ms. Walters, has an open-door policy for patients and staff members.
• Some staff members are helpful and there are different activities for patients to participate in.
• The facility offers short term, long term, and hospice care options.
• They have resident cats that provide companionship for the residents.
• The entrance is warm and cozy, with a real fireplace.
• Despite being an older facility, it is clean and doesn't have unpleasant smells.

Cons

• "This is the worst place for your loved one."
• "They do not call you back, they do not follow through."
• "No one has answers to any questions."
• "They use covid-19 as a cover to not provide adequate care to the residence."
• "They did not call and tell us when my mother was diagnosed with covid-19."
• "They refused to give out information about filing a complaint."
• "Half of the residents are confused and sick."
• "My grandmother fell twice and ended up with bed sores while staying here."
• "The whole building smells like urine and feces."
• "Some staff at the lower level of this facility are rude and unprofessional."

Review

Golden Living Center in Fresno has received mixed reviews from families and visitors, with some expressing deep dissatisfaction with the care provided to their loved ones, while others have praised the facility for its cleanliness and specialized programs.

One reviewer recounts a horrific experience where their sister found their mother without pants on, disheveled, and wrapped in a sheet. This came as a shock to them as they were unaware that their mother had been diagnosed with Covid-19 until she was hospitalized. The reviewer further claims that the facility used the pandemic as an excuse for neglecting their responsibilities towards the residents. They also express frustration at the lack of communication and follow-up from staff, as well as a refusal to provide information about filing complaints.

Another negative review highlights instances of negligence and poor hygiene standards observed during visits. The reviewer discovered feces-covered washcloths in the sink, a severely full catheter, feces on sheets, and blood in the catheter. They mention several incidents where staff failed to address these issues promptly or involve medical professionals. The reviewer expresses concern that their father could receive better care at home for less money than what is being charged by Golden Living Center.

A similar sentiment is echoed by another dissatisfied reviewer who states that during their grandmother's stay at the facility, she experienced frequent falls, UTI infections, diaper rashes, and depression. Feeling compelled to take action, they mention filing complaints with both the ombudsman and the county of Fresno.

On the other hand, one positive review praises Golden Living Center for its Five-Star Medicare rating and clean environment. The reviewer commends the facility for fostering a culture of innovation and providing specialized programs for congestive heart failure patients. They also highlight meeting with the executive director who presented an open-door policy for patients and staff.

However, there are still concerns raised even in positive reviews. One reviewer mentions encountering rude and unprofessional behavior from some lower-level staff members. They detail instances where clothing was taken from their mother and given to another patient, complaints about their mother's size and weight, and the use of their mother's pillow for another patient. The reviewer also expresses disappointment in the lack of thoroughness in showers and the blaming of their mother for wearing dirty clothes.

In contrast to the negative experiences shared, another reviewer had a more favorable impression of Golden Living Center. They appreciated the cleanliness, well-versed staff, and fresh meals prepared by an on-duty dietician. They were particularly impressed with the executive director's accessibility and the long tenures of many staff members.

A less positive review mentions disappointment with the facility's appearance, including small rooms that lacked sufficient lighting. The reviewer felt uncomfortable due to unpleasant smells throughout the building and observed elderly residents with dirty diapers lingering in hallways. Additionally, they express concerns about security as there was no gate or barrier between the facility and the main street.

In summary, Golden Living Center in Fresno has garnered mixed reviews regarding its care services. While some reviewers have had negative experiences with neglectful staff, poor communication, and hygiene issues, others have praised aspects such as clean facilities, specialized programs, and dedicated staff members. As a potential visitor or family member considering this facility, it is essential to thoroughly research and visit before making any decisions to ensure your loved one receives proper care.

This part of Fresno, California, offers a wide range of amenities and services that may be attractive to seniors looking for a convenient and bustling neighborhood. With multiple hospitals and physicians' offices in close proximity, residents can easily access healthcare services when needed. Additionally, there are several dining options ranging from fast food to local eateries, providing various choices for meals. The presence of pharmacies ensures easy access to prescription medications. Places of worship offer spiritual fulfillment, while theaters provide entertainment options for leisure activities. The nearby airport allows for convenient travel arrangements, and the surrounding parks offer opportunities for outdoor recreation and relaxation. Overall, this area of Fresno provides a blend of practical conveniences and recreational opportunities that may appeal to seniors seeking a lively community atmosphere.

Hospitals

• Neuroscience Institute at Community Regional Medical Center (0.1 miles)
• Fresno Comm Hosp-Cardiology (0.2 miles)
• Va Hospital (2.2 miles)
• VA Central California Health Care System (2.2 miles)
• Childrens Hospital Central California (5.8 miles)

Physicians

• Bautista Medical Group (0.2 miles)
• Dominic Dizon MD (0.2 miles)
• Omni Women's Health (0.2 miles)
• Community Regional Surgical Services (0.3 miles)
• Internal Medicine Clinic (0.4 miles)
• Internal Medicine, Fresno Community (0.4 miles)
• Robert Julian (1.8 miles)

Restaurants

• McDonald's (0.3 miles)
• Cosmopolitan Tavern (0.6 miles)
• Tioga-Sequoia Brewing Company (0.7 miles)
• In-N-Out Burger (2.7 miles)
• Los Panchos Mexican Restaurant (3 miles)
• McDonald's (3.2 miles)
• Taco Bell (3.3 miles)

Cafes

• Donut Hole (0.3 miles)
• Kuppa Joy Coffee House (2.1 miles)
• Collect Coffee Bar (5.7 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Buker & Colson Medicine Chest (1.3 miles)
• CVS Pharmacy (2.7 miles)
• Medicine Shoppe (2.9 miles)
• Rite Aid (3.1 miles)
• Save Mart Supermarkets (4 miles)
• Save Mart Supermarkets (4.1 miles)

Places of Worship

• Butler Pentecostal Church Of God (1.5 miles)
• St Paul's United Methodist Church (2.1 miles)
• Free Grace Church (2.8 miles)
• First Church Of God (3.4 miles)
• St Paul Newman Center (5.4 miles)
• St Anthony of Padua (5.6 miles)
• Cornelia Southern Baptist Church (5.7 miles)

Theaters

• Regal Manchester - Fresno (2.8 miles)
• Maya Cinemas Fresno 16 (5.7 miles)

Transportation

• Baggage Claim (4.1 miles)
• Fresno Yosemite International Airport, Cell Phone Waiting Area (4.1 miles)
• Fresno Yosemite International Airport (FAT) (4.2 miles)

Parks

• Green Park (5.8 miles)