Talk to an advisor (866) 208-4318

Willows Care Home in Concord, CA

Willows Care Home is a memory care community in Concord, CA.

Information last verified:

Willows Care Home in Concord, CA

ShareSave
Willows Care Home

3837 Willow Pass Rd, Concord, CA 94519

To contact a resident: (925) 686-6152

For more information about senior living options: (866) 208-4318

2.5 from 37 reviews
5 stars
7
4 stars
6
3 stars
2
2 stars
4
1 stars
18

Overall Review of Willows Care Home

caveat 8 reviews mention this

Odors and overall cleanliness concerns

Several reviewers mention cleanliness problems, including strong odors and dirty bathrooms.

Some residents and families describe unpleasant odors and day-to-day cleanliness issues, including reports of dirty bathrooms and the facility not smelling right when entering. Others balance that by saying the building stays clean during the day or that they did not notice a urine smell. A few also describe ongoing cleaning and sanitizing during their stay, but the mixed accounts suggest results can vary by time or unit.

caveat 6 reviews mention this

Call-light and staffing responsiveness

Residents and families report issues with delays in getting help.

A recurring concern is that help was slow or unavailable when it was needed, including call-light response taking an extended time and periods where no staff were present at the front desk. Reviewers also describe staffing being too thin to meet direct-care expectations, and some mention repeated phone hold times, hang-ups, or limited ability to connect with family. Even among positive experiences, the staffing theme shows up as a point to verify before moving in.

differentiator 3 reviews mention this

Therapy and rehab support

Multiple reviewers describe regular therapy that supported recovery.

Several families report rehab and therapy during their loved one’s stay, including speech and physical rehabilitation. Others mention daily therapy (including PT/OT) after medical events like spinal surgery, with improvements described alongside the care. While accounts differ on staffing and cleanliness, therapy shows up as a consistent part of the experience for those who stayed for post-acute needs.

common 8 reviews mention this

Caring, friendly staff experience

Many reviewers describe staff members as friendly, kind, and attentive.

Across multiple reviews, residents and families speak positively about staff attitudes, including nurses and caregivers being friendly, caring, and responsive when needs came up. Some also mention specific staff who helped with comfort, wound care, and coordinating day-to-day support, and that leadership was accessible when problems arose. Even with other negative themes present, the overall tone for staff interactions is often supportive.

common 2 reviews mention this

Community has indoor and outdoor space

Residents and guests describe shared spaces like a dining area and an enclosed courtyard.

A few reviewers mention facilities and common areas that supported daily life, including a dining hall and opportunities to use an enclosed outdoor courtyard. One also notes that visits and movement around the facility were allowed, which can matter for comfort during recovery. These comments suggest there are shared spaces beyond individual rooms, though not all reviewers focus on them.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Board and Care Home Board and Care Home
  • Memory Care Memory Care

Transportation

  • Metropolitan Oakland International (22 miles away) Metropolitan Oakland International (22 miles away)

Nearby Places of Interest

Located in Concord, California, this neighborhood offers convenient access to various amenities and services essential for seniors. With multiple pharmacies nearby such as CVS and Walgreens, it is easy to refill prescriptions and access healthcare products. The area also boasts a range of physicians and medical facilities including the California Center for Sleep Disorders and John Muir Physician Network, ensuring quality healthcare options. In terms of recreation, residents can enjoy the tranquility of parks like Lime Ridge Open Space and Markham Nature Park. Dining options are plentiful with choices like Ej Phair Brewing Co & Ail House and Yard House for enjoying meals out. Additionally, there are cafes like Starbucks and Philz Coffee for leisurely coffee breaks. Overall, this neighborhood provides a mix of essential services, recreational opportunities, and dining options that cater well to seniors looking for a convenient and vibrant community in which to live.

Transportation

  • North Concord/Martinez BART Station (1.3 miles)
  • U-Haul of Concord (2.8 miles)
  • Pleasant Hill/Contra Costa Centre BART Station (5.1 miles)
  • Walnut Creek BART Station (6.8 miles)
  • Martinez Station (MTZ) (7.5 miles)

Pharmacies

  • CVS Pharmacy (1.6 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (3.1 miles)
  • Longs Drugs (3.8 miles)
  • CVS Pharmacy (3.8 miles)
  • Walgreens (3.8 miles)

Physicians

  • California Center for Sleep Disorders (1.6 miles)
  • Diablo Valley Primary Care (1.7 miles)
  • John Muir Physician Network (1.8 miles)
  • Communication Across Barriers Speech Clinics (2.1 miles)
  • Muir Orthopaedic Specialists (2.1 miles)
  • Martin Family Chiropractic (2.9 miles)
  • Charles Renner, MD (3.2 miles)

Parks

  • Lime Ridge Open Space (1.8 miles)
  • Markham Nature Park and Arboretum (2 miles)
  • Ellis Lake Park (2.3 miles)
  • Newhall Community Park (3 miles)
  • Arbolado Park (4.9 miles)
  • Heather Farm Dog Park (5.2 miles)
  • Heather Farm Park (5.3 miles)

Restaurants

  • Ej Phair Brewing Co & Ail House (1.8 miles)
  • McDonald's (2.2 miles)
  • Nation's Giant Hamburgers & Great Pies (2.2 miles)
  • Subway (2.4 miles)
  • Yard House (3.1 miles)
  • Lazy Dog Restaurant & Bar (3.2 miles)
  • McDonald's (3.2 miles)

Places of Worship

  • Queen of All Saints (1.8 miles)
  • Our Lady Queen of the World Church (3.7 miles)

Theaters

  • Solano Drive In (2.6 miles)
  • Century 16 Downtown Pleasant Hill and XD (4.5 miles)
  • Century Walnut Creek 14 and XD (7.2 miles)

Cafes

  • Starbucks (3.5 miles)
  • Starbucks (5.2 miles)
  • Starbucks (5.3 miles)
  • Bondadoso Coffee & Tea Collective Add to Favorites (6.4 miles)
  • Marketplace Cafe (7.1 miles)
  • Philz Coffee (7.3 miles)
  • Starbucks (7.6 miles)

Hospitals

  • Kaiser Permanente Medical Center (7.4 miles)

Frequently Asked Questions

Where is Willows Care Home?
Does Willows Care Home provide care for residents with dementia or Alzheimer's disease?

Nearby Communities

  • Kc Care Home

    Kc Care Home

    Concord, CA

    5 from 1 review
     

    pro Small, intimate setting with personalized care and comprehensive services.

  • Elim Assisted Living

    Elim Assisted Living

    Concord, CA

     
     

    pro Small, personalized community with full care services and engaging activities.

  • LT Cozy Home Care

    LT Cozy Home Care

    Concord, CA

    2.8 from 5 reviews
    $4,600 / month

    pro Friendly staff in a clean, comfortable setting.

  • Ck Care Home

    Ck Care Home

    Concord, CA

    5 from 1 review
     

    pro Warm, small-scale board-and-care with 24-hour supervision and diabetes-friendly meals.

  • Agape Assisted Living

    Agape Assisted Living

    Concord, CA

    4.8 from 12 reviews
    $5,700 / month

    pro Immaculate, homey facility with compassionate staff and attentive, personalized care.

  • Bethany Home Concord

    Bethany Home Concord

    Concord, CA

     
    $3,000 / month

    pro Affordable private rooms at $3,000/month with 24-hour supervision, personalized care, and a fully furnished, home-like setting.

  • Welcome Home Senior Residence(Concord)

    Welcome Home Senior Residence(Concord)

    Concord, CA

    4.4 from 5 reviews
    $7,000 to $8,000 / month

    pro Friendly, attentive staff in a clean, well-run facility with comprehensive on-site care options.

  • Walnut Creek Manor

    Walnut Creek Manor

    Walnut Creek, CA

    4.4 from 116 reviews
    $814 to $1,127 / month

    pro Affordable pricing in a central Walnut Creek location.

  • Carlton Senior Living Pleasant Hill - Martinez

    Carlton Senior Living Pleasant Hill - Martinez

    Pleasant Hill, CA

    4.4 from 58 reviews
    $3,895 to $7,000 / month

    pro Friendly staff, engaging activities, clean facilities, and quality dining.

Memory care in Nearby Cities

Related Resources

  • when should someone with dementia go into a care home8 Important Indicators That Memory Care May Be Necessary

    The article highlights eight indicators that a loved one with dementia may require specialized memory care, emphasizing the emotional and logistical challenges families encounter in this decision. It discusses signs such as difficulties with daily tasks, safety concerns, and caregiver burnout, suggesting that memory care facilities can provide the necessary support and structured environments for those experiencing cognitive decline.

  • what do dementia patients think aboutDelving into the Inner World of Dementia: Insights into Thoughts and Awareness

    Dementia, primarily caused by Alzheimer's disease but also linked to other conditions, leads to cognitive decline impacting memory and daily functioning, with individuals experiencing varied awareness of their impairments. Despite memory loss, emotional connections persist, enabling responses to familiar stimuli, highlighting the need for caregivers to provide compassionate support that recognizes both limitations and retained emotional depth.

  • does my mom have dementia quizFive Subtle Dementia Indicators to Observe: An In-Depth Guide to Understanding “Does My Mom Have Dementia?”

    The article presents five subtle indicators of dementia, such as memory lapses and mood swings, to help families assess cognitive decline in loved ones. It emphasizes early detection, open communication, and seeking professional help while providing practical support steps.

Call a senior care advisor
By clicking submit, you agree to our Partner's Terms of Use. You also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.