Anthony’s and Eli’s Board and Care

Pros

• Ivy Park at Burbank is a beautiful place with all comforts and facilities for seniors.
• The space at Ivy Park at Burbank is beautiful, warm, and inviting, with care and attention evident in creating a welcoming environment.
• The staff at Ivy Park at Burbank are incredibly kind and professional, clearly caring about residents and the community.
• The facility is state-of-the-art, with friendly staff and lots of fun activities.
• The events at Ivy Park at Burbank are first class, contributing to an unbelievable community.
• Ivy Park at Burbank is an awesome community with a great vibe.
• The community offers spacious one- and two-bedroom options and caregivers who are caring and genuine.
• The Heights is the cleanest and most caring facility the family has visited.
• Dawn Smith, the executive director at The Heights, is compassionate, informative, and makes families feel at ease.
• The Heights is described as gorgeous, with an ambiance comparable to a Four Seasons Hotel.
• The Heights' staff, including Michael, Nurse Olivia, and Vanita, are attentive, kind, and welcoming.
• Families are pleased with the level of care and exemplary service at The Heights.

Cons

• A resident reports Ivy Park at Burbank is short of staff and that management is unsympathetic to residents' needs, including being denied an emergency doctor visit.
• The same resident claims the facility prioritizes money over residents, citing last-minute activity sign-ups and favoritism.
• The resident says they are being lied to regularly and feel discriminated against, with management unresponsive.
• Ana, Nancy, and Britney are described as rude, not caring for patients, lacking manners, and failing to provide proper care.
• A reviewer notes that staff do not answer radios and are told not to "spoil" residents, indicating neglect of basic care.
• The Heights is criticized for being too far from Cedars Sinai/UCLA, making it inconvenient.
• A reviewer indicates they will be moving a family member out due to poor care.

Review

Two prominent senior living options in Burbank - Ivy Park at Burbank and The Heights - emerge in these reflections as places that many families and residents find beautifully designed, welcoming, and rich in opportunities for connection. Across a range of experiences, the common thread is a sense of care and community: spaces that feel like a warm, comfortable home, staffed by people who strive to be thoughtful and professional, and programs that offer residents chances to socialize, learn, and enjoy life together. Yet, as with any live-in care setting, there are sharp contrasts in experiences, with some residents praising the atmosphere and care, and others describing persistent administrative and staffing hurdles that complicate daily life.

At Ivy Park, several visitors and residents highlighted the property's aesthetics and atmosphere as immediate positives. Reviews repeatedly emphasize a space that is "beautiful, warm and inviting," with a sense that the care and attention given to creating a welcoming environment are palpable. Visitors noted seeing Cheyenne and Tsadiqwah during events, and their impressions were consistently positive: the events at Ivy Park are described as first class, with staff who are friendly and genuinely invested in the community. One guest even labeled the environment a "state of the art facility" and spoke of a strong, friendly staff and an abundance of fun activities, underscoring the idea that Ivy Park isn't just a place to live - it's a place to thrive socially.

Praise for individual staff and the programming at Ivy Park is also common. Several reviewers specifically thanked Cheyenne for the events, and others described the community as "unbelievable." The space is seen as providing all the comforts and facilities that seniors might need, with the vibe of a lively, caring community. For families evaluating living arrangements for memory care or assisted living, Ivy Park comes across as a compelling option, particularly because the apartments range from studios to one- and two-bedroom layouts, which many families find attractive when considering options for different care needs.

However, not every experience at Ivy Park aligns with the glowing sentiment. One resident shares a starkly different perspective, describing a period of significant difficulty tied to staffing shortages and what they perceive as unsympathetic management. They recount an emergency medical situation in which a doctor's visit was denied, and a discrepancy in which another resident was allowed to go to a doctor's appointment on an off day. The reviewer accuses the facility of prioritizing financial concerns over resident needs and details a pattern of miscommunications, including being told they were signed up for an activity a day early, only to find the activity given to another "favorite" resident at the last minute. The accusation of discrimination and the implication that management and a supervisor were unresponsive further underline the frustration. For someone hoping to remain in a home they've grown to rely on, these concerns can be deeply troubling and understandably difficult to reconcile with the otherwise positive features of the facility.

Some families also report concerns about specific staff interactions. A couple of comments call out certain names - Ana, Nancy, and Britney - as being rude and not adequately attentive to residents. The reviews allege that these staff members do not respond to radios or adequately supervise newer staff, and the phrase "do not spoil" is used in a way that suggests a rigid or unsupportive approach to basic care. The overarching caution is clear: potential residents and their families should be mindful of the day-to-day experience of care and communication, particularly around response times and attentiveness, when considering Ivy Park.

Despite these criticisms, there are also strong endorsements from a professional perspective. A senior downsizing and relocation company that works with families moving clients into Ivy Park describes the community in almost hotel-like terms: the one- and two-bedroom apartments feel spacious, the caregivers are described as caring and genuine, parking for guests is easy, and the food is good. The reviewers note significant satisfaction with the outcomes - clients move in happy, and the agency emphasizes that they never move people out of Ivy Park. This perspective highlights how Ivy Park can be a practical, welcoming destination for families looking to transition a loved one into a stabilized living situation with a robust care ecosystem.

Turning to The Heights, the sentiment shifts toward consistently positive experiences and a strong sense of continuity in care. Families who have relied on The Heights for their loved ones repeatedly cite exemplary service and a caring team. One family notes that the level of care over three years has been consistently high, with numerous instances of staff going above and beyond. In particular, Michael is singled out for assisting in selecting the perfect room and walking through the array of activities and services included in the cost. Nurse Olivia is praised for her responsiveness to concerns and her caring, attentive approach, while Vanita at the front desk is described as someone who always greets visitors with a smile and greets them by name. The appreciation for a team that demonstrates patience, kindness, and thoroughness pervades these reviews, painting The Heights as a place where residents and their families feel seen and valued.

The Heights also receives praise for a specific encounter with leadership and care coordination. A reviewer recounts meeting Dawn Smith, the executive director, who they describe as a nurse by training who clearly dedicates herself to the elderly. The personal interaction - Dawn's careful, informative phone conversation prior to a visit, followed by a warm, comprehensive tour of the community - leaves the visitor with an exceptionally positive impression. The comparison to a Four Seasons Hotel underscores the level of care and presentation that the Heights aims to offer, and the reviewer explicitly states that if they decide to place their mother somewhere, The Heights would be their choice. Dawn's blend of kindness, compassion, and professional insight is portrayed as a standout element of the Heights' appeal.

Another reflective note from Judith Hollombe emphasizes a practical consideration: geography. While praising The Heights as "gorgeous," the reviewer notes that its distance from Cedars Sinai Medical Center and UCLA Ronald Reagan Medical Center makes it less ideal for someone who needs proximate access to those facilities. This comment introduces a pragmatic dimension to the overall evaluation: for families, the right choice may hinge as much on location and accessibility as on design, programming, or staff quality. Even among glowing remarks, this reviewer reminds readers that real-world logistics can influence decision-making when choosing a senior living community.

Taken together, the collection of reviews presents a nuanced portrait of Ivy Park at Burbank and The Heights. Both communities are celebrated for their physical beauty, comfortable accommodations, and vibrant social calendars that foster genuine connections among residents. Ivy Park is frequently praised for its events, friendly staff, and the sense of a thriving, modern environment, though it is also candidly described by some residents as experiencing staffing challenges and certain procedural or communication gaps. The Heights stands out for its recurring affirmation of cohesive, compassionate care, with specific staff - Michael, Nurse Olivia, Vanita - and Dawn Smith receiving particular praise for their contributions to resident well-being. For families weighing options in Burbank, these narratives underscore the importance of visiting, meeting staff, and weighing both the social vibrancy and the daily operational realities when determining the best fit for a loved one's needs.

In the end, these reflections convey a shared appreciation for spaces that can feel like real communities - where residents are encouraged to engage, form friendships, and enjoy a high quality of life - while also reminding prospective residents and their families to consider staffing stability, responsive management, and logistical realities alongside the undeniable strengths of the facilities. Whether drawn to Ivy Park's lively programming and hotel-like atmosphere or The Heights' consistently praised care team and leadership, the right choice appears to hinge on aligning personal needs, location, and the day-to-day experience of care with what each community uniquely offers.

This part of Burbank, California, offers a convenient and accessible location for senior living with a variety of amenities nearby. Within a short distance, there are several popular restaurants such as Wendy's, In-N-Out Burger, and Porto's Bakery & Cafe, providing easy dining options. Additionally, there are multiple pharmacies including CVS and Walgreens for any medical needs. For entertainment, seniors can enjoy movies at AMC Burbank 16 or explore nearby cafes like Starbucks. Transportation is also easily accessible with Hollywood Burbank Airport and metro stations in close proximity. Hospitals such as Providence St Joseph Medical Center are within reach for healthcare needs. The area also offers recreational opportunities at the nearby parks and places of worship like St Michael & All Angels provide spiritual support. Overall, this neighborhood provides a convenient and well-rounded living environment for seniors to consider.

Restaurants

• Wendy's (0.5 miles)
• In-N-Out Burger (0.6 miles)
• Taco Bell (0.9 miles)
• McDonald's (1.1 miles)
• Porto's Bakery & Cafe (1.6 miles)
• Chick-Fil-A (1.9 miles)
• Castaway (2 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)

Theaters

• AMC Burbank 16 (0.9 miles)
• Universal Cinema AMC at CityWalk Hollywood (3.5 miles)
• AMC The Americana at Brand 18 (4.8 miles)
• TCL Chinese Theatre (5.7 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.1 miles)
• Starbucks (2.2 miles)
• Starbucks (3.1 miles)
• Proof Bakery (5.9 miles)
• Starbucks (6.5 miles)
• Starbucks (6.7 miles)

Transportation

• Terminal A (1.7 miles)
• Hollywood Burbank Airport (BUR) (1.8 miles)
• Baggage Claim (1.8 miles)
• Burbank Airport Ride Share Pick Up (1.8 miles)
• North Hollywood Metro Station (3 miles)
• Universal City Metro Station (3.7 miles)

Hospitals

• Providence St Joseph Medical Center (1.9 miles)
• Glendale Adventist Medical Center (6 miles)
• Medical 2 unit (6 miles)
• Kaiser Permanente Emergency (6.4 miles)

Parks

• Lake Hollywood Reservoir (3.8 miles)
• Lake Hollywood Park (3.8 miles)
• Hollywood Bowl Overlook (4.7 miles)
• Playground (5.1 miles)
• Fryman Canyon Park (5.1 miles)
• Nancy Hoover Pohl Overlook (5.4 miles)
• Runyon Canyon Park (5.5 miles)

Places of Worship

• St Michael & All Angels (5.8 miles)