Anthony And Eli's Board And Care in Burbank, CA

Pros

• The space is beautiful, warm, and inviting, with care and attention evident in creating a welcoming environment.
• The staff are incredibly kind and professional, and they genuinely care about the residents and the community.
• It is a wonderful place for seniors to call home and to build meaningful connections.
• The facility is state-of-the-art, with friendly staff and lots of fun activities.
• The events are first class, and the community is truly unbelievable.
• Ivy Park at Burbank is a beautiful place with all comforts and facilities for seniors.
• The Heights is supported by a wonderful team that helps the elderly daily.

Cons

• A resident reports staffing shortages and unsympathetic management toward residents’ medical needs, including denial of a doctor’s visit.
• Another reviewer says there is discrimination and an unresponsive supervisor who won’t return calls.
• Ana, Nancy, and Britney are described as rude and uncaring, with poor patient care and radios that go unanswered.
• The facility is alleged to be profit-driven, prioritizing money over residents’ well-being.
• There are claims of inconsistent activity scheduling and favoritism, making it difficult for residents to plan.

Review

This community is best suited for families seeking a socially vibrant, aesthetically refined senior living environment where amenities and programming are a centerpiece. It clearly attracts residents who value an active calendar of events, easy access to1- and 2-bedroom apartment options, and a front-end experience that feels welcoming and well-managed. When the atmosphere is described as warm, the space as inviting, and the dining and common areas as well-appointed, families gain confidence that their loved one will enjoy a sense of belonging and daily engagement. For memory care or assisted living with strong social outlets, the profile aligns with expectations for a property that markets itself on clean, hotel-like amenities and active resident life.

That said, alternatives should be on the radar for families prioritizing unwavering reliability in care and proactive problem-solving from leadership. Several reviews raise questions about staffing consistency and responsiveness, including claims of denied doctor access during emergencies or uneven attention to residents’ needs. Where management responsiveness is described as difficult to reach or slow to acknowledge concerns, families should consider other options that promise steadier advocacy, clearer communication, and a more predictable care rhythm. In short, this market appears to reward social capital and atmosphere, while it can fall short on day-to-day consistency in care management.

The strongest upside rests in the pros that consistently surface across positive commentary: a genuinely caring staff in many encounters, strong communal activities, and a space that residents and families alike can point to with pride. The social heartbeat, events that feel first-class, staff who engage residents thoughtfully, and a campus that feels safe and well maintained, creates a compelling value proposition for those who want meaningful daytime engagement and meaningful connections. Add in the perception of quality food, ample living space, and convenient parking, and the overall experience can feel like a sophisticated, well-supervised senior living environment, one that helps residents thrive emotionally and socially.

This upside is tempered by notable concerns about consistency and equity in day-to-day care. Specific complaints about staff shortages, uneven treatment, and select individuals delivering care with limited communication can erode trust over time. Instances of miscommunication about activities, or a supervisor who is hard to reach, illustrate how delicate the balance is between a lively community and a well-oiled care operation. When these gaps appear, they tend to dominate the daily experience for residents and families, particularly for those who depend on steady routine, timely medical coordination, and transparent updates from management.

In practice, families should approach with a clear set of diligence checks. Seek a transparent staffing profile, including ratios by shift and the plan for covering gaps during peak times or emergencies. Request a tour that prioritizes interaction with caregiving staff as well as leadership, and insist on a current activity calendar with explicit scheduling and a straightforward process for substitutions or cancellations. Probing questions about emergency medical access, off-site appointments, and how concerns are tracked and resolved will reveal whether the operation aligns with the family's expectations for advocacy and reliability. A trial period or short-term assessment can illuminate real-world responsiveness beyond a glossy tour.

The bottom line: this community offers a compelling package for families who prize ambiance, social connectivity, and a well-designed living environment, provided there is confidence in leadership and a plan to address staffing variability. For those whose top priorities include consistently rapid problem resolution, unwavering medical advocacy, and equitable treatment across all residents, it remains prudent to compare against other Burbank options with a more consistently demonstrated cadence of care and responsive management. In practice, careful upfront probing paired with firsthand observations will determine whether this community is the right fit or if alternatives should be pursued to secure a steadier, more predictable senior-care experience.

Restaurants

• Wendy's (0.5 miles)
• In-N-Out Burger (0.6 miles)
• Taco Bell (0.9 miles)
• McDonald's (1.1 miles)
• Porto's Bakery & Cafe (1.6 miles)
• Chick-Fil-A (1.9 miles)
• Castaway (2 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)

Theaters

• AMC Burbank 16 (0.9 miles)
• Universal Cinema AMC at CityWalk Hollywood (3.5 miles)
• AMC The Americana at Brand 18 (4.8 miles)
• TCL Chinese Theatre (5.7 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.1 miles)
• Starbucks (2.2 miles)
• Starbucks (3.1 miles)
• Proof Bakery (5.9 miles)
• Starbucks (6.5 miles)
• Starbucks (6.7 miles)

Transportation

• Terminal A (1.7 miles)
• Hollywood Burbank Airport (BUR) (1.8 miles)
• Baggage Claim (1.8 miles)
• Burbank Airport Ride Share Pick Up (1.8 miles)
• North Hollywood Metro Station (3 miles)
• Universal City Metro Station (3.7 miles)

Hospitals

• Providence St Joseph Medical Center (1.9 miles)
• Glendale Adventist Medical Center (6 miles)
• Medical 2 unit (6 miles)
• Kaiser Permanente Emergency (6.4 miles)

Parks

• Lake Hollywood Reservoir (3.8 miles)
• Lake Hollywood Park (3.8 miles)
• Hollywood Bowl Overlook (4.7 miles)
• Playground (5.1 miles)
• Fryman Canyon Park (5.1 miles)
• Nancy Hoover Pohl Overlook (5.4 miles)
• Runyon Canyon Park (5.5 miles)

Places of Worship

• St Michael & All Angels (5.8 miles)