Burbank Hills Residential Care Facility
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425 University Avenue, Burbank, CA 91504
For more information about senior living options: (844) 490-3973
The facility is clean, welcoming, and full of great amenities. The staff are attentive and compassionate, and residents feel genuinely happy. Gabriel is praised for his patience, kindness, and responsiveness. The therapy team is dedicated, motivating, and tailors rehabilitation programs to individual needs. The center is impeccably clean, with safety measures diligently followed. The warm and caring environment created by the staff aids in the healing process. The facility is highly recommended for rehabilitation and recovery, described as an example of excellence in healthcare.
The reviewer describes an incident where an ambulance took a patient to the hospital, and the patient was naked on a stretcher while a nurse laughed. They allege the facility stole their daughter's cell phone and is stonewalling the family after her death. They described the place as "for homeless sick people" and called it horrible. They claim staff pulled all insurance money and dumped the patient at the hospital almost dead. They labeled the facility a hellhole with dirty rooms and staff who talk about patients. They state patients waited over an hour to be cleaned and were left in their feces, with therapy and care delayed. They describe the premises as dirty and moldy, with loud noises preventing sleep. They criticize the food as unhealthy, described as high fructose corn syrup.Burbank Healthcare and Rehabilitation Center presents itself in the local landscape as a place where families wrestle with the hardest of decisions and search for peace of mind during emotionally charged times. Across a wide range of experiences, the threads that hold these stories together are care, communication, and the environment in which healing happens. Some families describe a pathway through recovery that felt well guided and warmly supported, while others recount encounters that left them worried, unsettled, or angry about what happened or didn't happen. Taken together, the accounts form a complex portrait of a facility that can feel like a lifeline to some and a source of serious concern to others.
A common anchor in the positive stories is Gabriel, the Marketing Executive who appears repeatedly as a central figure in the experience. Several reviewers credit him with the decisive factor in choosing Burbank Healthcare. They describe him as patient, kind, and remarkably responsive - someone who took time to answer questions, explain the process, and reassure families at every turn. The praise extends beyond a single interaction; it paints a picture of a staff culture that values clear communication and personal attention. Reviewers frequently mention a clean, welcoming facility with amenities designed to support recovery, and they emphasize that their loved ones benefited from consistent rehab schedules and visible progress over time. In these narratives, the combination of a calm, well-maintained environment and proactive, compassionate staff created a sense of security amid a challenging transition.
Care quality emerges as a strong point in many of the upbeat testimonials. Families recount attentive, compassionate staff who were consistently available and engaged in the healing process. The therapy teams - physical and occupational - are singled out for praise for their dedication, expertise, and encouragement. When a resident shows improvement week after week, families attribute that progress to a coordinated effort that includes nurses, therapists, and supportive admissions and social services personnel. The overarching sentiment in these stories is trust in the care team and relief that their loved ones are in a setting where dignity and respect are prioritized.
But the collection of experiences is not monolithic. A substantial portion of comments describe serious concerns about care quality, safety, and the overall atmosphere. In some accounts, families report distressing incidents that raise questions about patient dignity and supervision. One reviewer described a moment when an ambulance arrived to pick up a patient who was naked in a stretcher, an image that shocked them and prompted questions about privacy and safety. There are mentions of laughter from staff in contexts that should have been handled with sensitivity, contributing to a perception that patient experiences were not always treated with the seriousness they deserved. Such reports emphasize the vulnerability families feel during hospital-to-rehab transitions and highlight the importance of consistent, compassionate behavior from all levels of staff.
Allegations of personal belongings going missing, including a claimed theft of a daughter's cell phone, further complicate the picture for some families. In these accounts, families describe feeling stonewalled or met with denial when trying to recover possessions or understand what happened to loved ones' belongings. These claims, though reported in the reviews, underscore larger concerns about accountability, transparent communication, and the handling of patient effects - elements that can profoundly affect a family's trust and peace of mind during a difficult time.
Food quality and physical environment also figure prominently in the mixed reviews. A number of reviewers praise the facility's cleanliness and the overall standard of care, yet others express strong criticisms about nourishment and the physical setting. Some describe meals as lacking in healthful preparation, with references to high-fructose corn syrup-heavy options and a sense that food quality does not consistently align with a holistic approach to wellness. Others point to noise and comfort issues, such as the need for better insulation to muffle nighttime screams, and, in some places, crowded or poorly maintained spaces that lean away from the tranquil atmosphere families expect in a rehab setting. These contrasts remind us that the day-to-day lived experience can vary widely even within the same facility.
Perhaps most telling are the raging, strongly worded negative voices that label the center with terms like "hell hole" or "disgusting," and that describe patients waiting long periods for basic hygiene, or doctors and staff appearing overwhelmed or uncoordinated. Some reviews compare this center unfavorably to other facilities, citing sepsis cases, delayed medical orders, or insufficient showers and personal care. A few accounts convey a sense of being overwhelmed by patient volume or by what they perceive as a lack of timely communication. While these voices are pointed and emotionally charged, they reflect a real fear for patient safety and the emotional toll such experiences exert on families during an already stressful period.
Amidst the spectrum of praise and alarm, several reviews come through with consistently positive notes about specific teams and individuals. After all, several stories celebrate a warm, professional culture - staff who are described as genuinely caring, competent, and committed to helping patients rehabilitate. Some reviewers express gratitude for the competency of nurses, aides, therapists, and social services staff, and for the way their loved ones were treated with kindness and respect. In these accounts, the facility stands out as a place where people are not only cared for medically but also supported emotionally, which many families say is essential to recovery.
In the end, what emerges is a nuanced portrait of Burbank Healthcare and Rehabilitation Center. For some families, it is a source of validation and relief - a setting where a loved one can recover with solid medical oversight, supportive therapy, and a sense of dignity preserved by attentive staff and a calm, clean environment. For others, it is a space where questions remain about safety, communication, and the handling of belongings and daily care - where occasionally distressing incidents or perceived gaps in service left lasting worry. The tapestry of experiences underscores a simple, universal truth: when a family faces the prospect of care for a loved one, the people, the processes, and the environment all matter deeply. If you're evaluating this facility, conversations with the team - particularly around staffing levels, patient privacy, daily routines, and what to expect in rehab milestones - can be as crucial as the clinical reputation you read about. And for many, the most meaningful thread running through these stories is the enduring hope that compassionate, competent care exists for those in need, and that someone - like Gabriel - will be there to guide and support families through the journey.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (2 miles away) Los Angeles International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Burbank Hills Residential Care Facility in Burbank, CA is a premier assisted living community offering both board and care home and memory care services. Located in a peaceful residential area, residents can enjoy the tranquility of the surrounding neighborhood while having convenient access to nearby amenities.
Our fully furnished facility provides comfortable accommodations for seniors in need of assistance with activities of daily living. Our dedicated staff is available to provide support with bathing, dressing, transfers, and medication management. We also offer coordination with health care providers to ensure comprehensive and personalized care for each resident.
At Burbank Hills, we understand the unique needs of individuals with dementia or memory impairments. That is why we have specialized memory care programming to provide a safe and engaging environment for our residents. In addition, our mental wellness program focuses on promoting cognitive function and overall emotional well-being.
Residents can indulge in delicious meals tailored to their specific dietary requirements in our dining room. We accommodate special dietary restrictions to ensure each resident receives nutritious and satisfying meals. Daily activities are also scheduled to keep residents engaged and entertained.
Our community is conveniently located near several cafes, parks, pharmacies, restaurants, transportation options, theaters, and hospitals. This allows residents ample opportunities for outings and social engagement. Whether it's enjoying a cup of coffee at one of the nearby cafes or exploring the beauty of nature at the nearby parks, there are plenty of options for recreation.
We strive to provide a comfortable and supportive environment where seniors can thrive physically, mentally, and emotionally. With our comprehensive care services, enjoyable amenities such as a garden and outdoor space for relaxation, as well as convenient access to local attractions, Burbank Hills Residential Care Facility is an ideal choice for seniors seeking personalized assisted living care in Burbank, CA.
This part of Burbank, California offers a convenient and bustling neighborhood with easy access to pharmacies, restaurants, cafes, theaters, transportation options, hospitals, parks, places of worship, and medical facilities. With several CVS pharmacies within a short distance and reputable hospitals like Providence St Joseph Medical Center nearby, residents can feel reassured about their healthcare needs. The area also boasts a variety of dining options ranging from fast food chains to more upscale establishments like Castaway. Additionally, the proximity to Hollywood Burbank Airport and public transportation hubs like North Hollywood Metro Station make it easy for seniors to travel or visit nearby attractions. Overall, this neighborhood provides a mix of amenities and services that cater to the needs of older adults considering senior living in Burbank.
Burbank Hills Residential Care Facility is located at 425 University Avenue, Burbank, CA 91504 in Los Angeles County, California
Burbank Hills Residential Care Facility's array of features is designed to address the unique needs of residents with memory impairments, fostering their independence while ensuring safety and comfort. Assistance with dressing, bathing, and transfers helps individuals maintain dignity and personal hygiene, while 24-hour supervision provides a secure environment that minimizes the risk of accidents. Medication management ensures timely administration of prescribed treatments, contributing to overall health stability. Meal preparation and service accommodate dietary preferences and nutritional needs essential for cognitive function. Transportation arrangements facilitate access to medical appointments, promoting continuity of care through coordination with healthcare providers. The facility's specialized memory care programming engages residents in activities tailored to their cognitive abilities, enhancing their quality of life. Additionally, the mental wellness program addresses emotional well-being, supporting residents through various stages of dementia or Alzheimer's disease by focusing on both physical and mental health aspects in a comprehensive manner.
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