Lone Mountain Memory Care

Pros

• The staff at Lone Mountain Memory Care create a kind, caring, and family-like atmosphere that makes residents feel at home.
• Many families appreciate the spacious and clean rooms, along with the excellent amenities tailored to individual care needs.
• Residents benefit from a variety of daily activities and nutritious meals, promoting engagement and well-being.
• The facility is praised for its cleanliness and bright environment, which enhances the overall quality of life for residents.
• Families express gratitude for the compassionate support provided by staff during difficult transitions, ensuring their loved ones are safe and cared for.
• Lone Mountain Memory Care is recognized for effectively managing care during challenging times, such as the pandemic, while prioritizing resident safety.

Cons

• The new director falsely accused the reviewer of lying about providing a 60-day notice and refused to refund prorated rent after the reviewer's mother passed away.
• The facility has declined in quality since January 2022, with subsequent directors lacking integrity.
• The staff neglected a resident, resulting in a fall and injury, and failed to notify the reviewer as POA due to "dialing the wrong person."
• The resident lost significant weight while living at the facility, raising concerns about care standards.
• There was no move-in inspection completed for the resident, yet management insisted on conducting a damage walk-through upon move-out.
• The reviewer expressed dissatisfaction with caregivers who misrepresented their qualifications as nurses.
• Negative experiences with care management led to a warning for others to stay away from the facility.

Review

Lone Mountain Memory Care has emerged as a beacon of compassionate care and supportive community for families grappling with the challenges of memory loss and assisted living. Numerous reviews paint a vivid picture of the warmth, professionalism, and dedication that permeate this facility. Although recent events surrounding management changes have sparked some concerns, the overall sentiment remains overwhelmingly positive regarding the care residents receive and the environment cultivated within its walls.

At the heart of many testimonials is an appreciation for personalized care that fosters a sense of home for residents. Families express gratitude for how staff members treat their loved ones with respect and kindness, ensuring they feel valued and supported. One reviewer noted how their mother was made to feel at home despite facing progressive dementia; another highlighted how their loved one engaged more actively in daily activities after moving in—an indication of both improved well-being and effective programming. Such accounts emphasize Lone Mountain’s commitment to tailoring care to individual needs, allowing residents to thrive.

Despite experiencing significant management transitions over recent months, many families still laud the facility for its clean, spacious rooms and engaging atmosphere. Reviewers frequently mention the quality of meals prepared on-site as well as a variety of enriching activities offered daily. The presence of a nurturing environment encourages social interaction among residents, which not only aids in maintaining cognitive function but also helps forge new friendships—a vital aspect when coping with memory impairments.

However, there are concerns stemming from contentious interactions between current management and families navigating difficult circumstances following resident departures. In particular, one review highlighted an alarming situation where a family did not receive adequate communication about their loved one's health issues or safety incidents during caregiving transitions. Legal action is being pursued by this family concerning prorated rent disputes after giving appropriate notice before moving their loved one out—a matter that has understandably created frustration amid otherwise high praise for Lone Mountain's staff.

Beyond individual experiences within these walls, the feedback has consistently recognized staff dedication during trying times such as those presented by the COVID-19 pandemic. Families reported feeling assured knowing their loved ones were kept safe amidst uncertainty—an accomplishment attributed to diligent staff who prioritized health protocols while maintaining emotional support. Empathy from caregivers often provided respite for anxious family members faced with heart-wrenching decisions regarding long-term care placement.

The longevity of relationships established at Lone Mountain is evident through repeat visits from family members who continue to cherish memories made here long after placing loved ones into care. For many families reflecting on past experiences visiting their relatives or even through organized therapeutic activities—such as visits from miniature therapy horses—the overwhelming sentiment remains: Lone Mountain Memory Care feels like family. The essence captured in these reviews illustrates not only an excellent facility but paints a portrait of resilience through compassion amid life’s most challenging moments.

In conclusion, while there are certainly areas requiring improvement—especially related to administrative consistency—it remains clear that Lone Mountain Memory Care provides a commendable level of service prioritized around nurturing each resident's unique journey toward comfort and connection amidst life's trials.

This part of Scottsdale, Arizona, offers a variety of amenities that cater to senior living. With several cafes such as Starbucks and Dutch Bros Coffee nearby, residents can easily enjoy a cup of coffee with friends or family. Additionally, there are multiple physicians' offices and pharmacies within a short distance, providing convenient access to medical care and prescriptions. The area also features a range of dining options, including Preston's Steakhouse and Oscar's Taco Shop, for residents to enjoy delicious meals. Nearby parks like Sonoran Hills Park and Thompson Peak Park offer opportunities for outdoor recreation and relaxation. For entertainment, seniors can visit theaters like AMC DINE-IN Desert Ridge 18 or Harkins Theatres Scottsdale. In terms of healthcare, the renowned Mayo Clinic is located just 7.9 miles away. Places of worship such as St Bernadette Catholic Church provide spiritual support for those seeking it. Lastly, transportation options like Enterprise Rent-A-Car and the Scottsdale Municipal Airport ensure easy access in and out of the area. Overall, this part of Scottsdale provides a well-rounded environment for seniors looking to settle in a vibrant community with ample resources at their disposal.

Cafes

• Starbucks (0.1 miles)
• Dutch Bros Coffee (2.9 miles)
• Starbucks (3.1 miles)
• Janey's Coffee House (4.5 miles)
• Dutch Bros Coffee (6.5 miles)
• Starbucks (7 miles)
• Starbucks (8.3 miles)

Physicians

• Edicine (2.5 miles)
• Desert Sun Pediatrics (4.3 miles)
• Platinum Hearing (4.3 miles)
• Sunset Clinic Family Medicine (5 miles)
• North Scottsdale Pediatric (5.9 miles)
• Arizona Center For Cancer Care Scottsdale (5.9 miles)
• Contemporary Obstetrics & Gynecology of Scottsdale (6.7 miles)

Pharmacies

• CVS Pharmacy (3 miles)
• Tatum Drugs (3.6 miles)
• Walgreens (3.8 miles)
• Fry's Pharmacy (3.9 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5.5 miles)
• Apothecary (5.8 miles)

Restaurants

• Black Mountain Coffee Shop (3.9 miles)
• McDonald's (3.9 miles)
• Mountain View Pub (4.1 miles)
• Buffalo Chip Saloon & Steakhouse (4.2 miles)
• Preston's Steakhouse (5.3 miles)
• Oscar's Taco Shop (5.8 miles)
• Twenty6 (6.4 miles)

Parks

• Sonoran Hills Park (5.2 miles)
• Thompson Peak Park (7.1 miles)
• Aviano Park (7.2 miles)
• Sun Devil Ridge Park (7.8 miles)
• Kierland Park (9.2 miles)
• Desert Horizon Park (9.8 miles)

Theaters

• AMC DINE-IN Desert Ridge 18 (7 miles)
• Harkins Theatres Scottsdale (7.7 miles)

Hospitals

• Mayo Clinic (7.9 miles)

Places of Worship

• New Vision Center for Spiritual Living (8.8 miles)
• St Bernadette Catholic Church (9.4 miles)

Transportation

• Enterprise Rent-A-Car (9.5 miles)
• Scottsdale Municipal Airport (SDL) (10.3 miles)