Valencia at 19th 1 in Phoenix, AZ

Pros

• The PT department is exemplary and essential for helping residents return home.
• The nursing and wound care teams are kind, caring, and consistently pleasant.
• The Palazzo is a wonderful senior facility that truly cares for its residents.
• The on-site restaurant offers good quality food at a great price.
• Colleen is patient, knowledgeable, and communicates effectively with residents and families.
• The Palazzo creates a real sense of community where residents know and support each other.
• The staff are consistently described as caring, compassionate, and attentive.
• The renovations and Main Street area are beautiful and engaging, enhancing the living environment.
• The activities program is varied and keeps residents entertained and active.

Cons

• One reviewer states that since new ownership, the Palazzo has gone downhill fast.
• A reviewer describes the facility as poorly maintained, with rusted shower lights and water constantly running, creating safety hazards.
• They allege the nursing staff is frequently absent, unprofessional, and unempathetic toward residents.
• They report malfunctioning call buttons that were left unrepaired for hours, compromising patient safety.
• They claim the memory care unit is severely understaffed, leading to falls and injuries without proper supervision.
• They accuse some staff of rude behavior, gossiping, discrimination, and neglect toward residents.
• They criticize the food as appalling and unsanitary, with odors of urine in the hallways.

Review

Valencia at 19th Street is best suited for active seniors who want a vibrant, apartment-style community with built-in support options and a social framework that makes aging in place feasible. The campus-friendly layout, on-site dining, and a calendar thick with activities appeal to those who want independence without losing access to care and companionship as needs shift. For families prioritizing a turnkey transition - where the move-in experience is smooth, and future care can be layered on the same campus - Valencia offers a practical, value-driven path. It is especially well-matched for residents who value immediate access to amenities and a warm, neighborly atmosphere.

That said, not every senior will be a perfect fit. Alternatives should be considered for loved ones who require high-acuity medical oversight, memory care with dedicated safety protocols, or unwavering, 24/7 staffing consistency. If the plan is to guarantee seamless, round-the-clock supervision with specialized dementia care or if the priority is a setting with minimal disruption during a lengthy remodeling cycle, families should compare multiple campuses and confirm each facility's memory-care and skilled-nursing capabilities before deciding. Valencia is strong on independent living-with-care potential, but it is not a substitute for facilities designed exclusively for higher-level needs.

The strongest positives center on daily life and the human touch. Pros include a responsive leasing team that helps families navigate move-in logistics, friendly servers and kitchen staff who deliver good-quality, reasonably priced dining, and a social fabric that many residents describe as genuinely welcoming. The on-site restaurant and bistro-style options create natural daily gathering points, reducing isolation and encouraging residents to mingle with peers. An active calendar - games, classes, live entertainment, and neighborhood-style Main Street vibes - delivers tangible value for those who want meaningful daytime engagement. The remodeling underway signals commitment to a refreshed environment that can enhance comfort and pride in the living space.

Where Valencia may present some hurdles, the remodeling process stands out as a current consideration. Ongoing construction can nudge scheduling and access in some common areas and living spaces, and families should anticipate temporary disruption as new features come online. While renovations reflect investment in a brighter, more modern atmosphere, prospective residents should verify the schedule and what spaces will be intermittently limited during the build. In tandem, ensure the floor plan and unit choice align with preferences for quiet vs. shared social zones, because construction can tilt the balance of those experiences for a period of time.

Despite remodeling and the inherent tugs of any community transitioning to a refreshed model, the core advantages of Valencia offset the challenges in meaningful, practical ways. The campus's emphasis on community - with residents who look out for one another, friendly staff who remember names and questions, and frequent, accessible programming - creates a sense of belonging that can outpace a temporary construction footprint. The value proposition - an affordable base, promotions like first-month-free incentives, and the potential to stay on the same campus as care needs evolve - reduces financial anxiety while sustaining quality of life. For families evaluating long-term options, Valencia offers a credible balance between independence, companionship, and practical care pathways.

The bottom-line recommendation is confidently pragmatic: Valencia is a solid choice for seniors who want to remain active and socially engaged while keeping a doorway open to added care on the same site as needs grow. Tour with a focused checklist: current remodeling status, which spaces are affected by construction, and the exact scope of assisted-living or memory-support services available on-site. Clarify pricing tiers, incentives, and what care can be added over time without disruptive transitions. If independence with integrated community life and scalable care is the goal, Valencia warrants strong consideration. If high-acuity needs or dedicated memory-care protocols are non-negotiable, add competing campuses to the short list and compare how each one handles staffing stability, safety protocols, and resident rights before making a final choice.

This area of Phoenix, Arizona offers a variety of amenities that could be appealing for seniors looking to establish roots in a vibrant community. With multiple pharmacies and medical centers within close proximity, accessing healthcare services would be convenient. In terms of dining options, there are fast-food chains like McDonald's and Sonic Drive-In as well as Mexican and Asian fusion restaurants nearby. For those who enjoy spending time outdoors, several parks offer opportunities for leisurely walks or picnics. Additionally, places of worship are easily accessible for spiritual fulfillment. The presence of theaters like AMC DINE-IN Desert Ridge 18 provides entertainment options, while the Mayo Clinic nearby ensures quality healthcare support if needed. This part of Phoenix combines the convenience of urban living with access to nature and cultural amenities, making it an attractive choice for seniors seeking a well-rounded lifestyle.

Pharmacies

• Walgreens (0.7 miles)
• Fry's Pharmacy (1 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Safety Drugs (3.2 miles)

Physicians

• NOAH Palomino Health Center (0.7 miles)
• 2nd Chance Treatment Center (2.5 miles)
• HonorHealth Medical Group - Primary and Immediate Care - Saguaro (3.9 miles)
• Care MD (4 miles)
• Acacia Internal Medicine (4.4 miles)
• The CORE Institute - North Phoenix (4.5 miles)
• Aoc (4.6 miles)

Restaurants

• McDonald's (1 miles)
• Sonic Drive-In (1.5 miles)
• McDonald's (1.7 miles)
• Chino Bandido (2.3 miles)
• Manuel's Mexican Food (2.8 miles)
• McDonald's (3 miles)
• Culver's (3.3 miles)

Cafes

• Dutch Bros Coffee (1.5 miles)
• Panera Bread (1.7 miles)
• Press Coffee - The Roastery (3.7 miles)
• Starbucks (4.1 miles)
• The Human Bean (4.3 miles)
• Starbucks (4.6 miles)
• Starbucks (4.9 miles)

Parks

• Moon Valley Park (2.3 miles)
• Sun Devil Ridge Park (3.9 miles)
• Phoenix Mountain Preserve (4.3 miles)
• Desert Horizon Park (4.5 miles)
• Aviano Park (4.5 miles)
• Conocido Park (4.9 miles)
• Royal Palm Park (5.6 miles)

Places of Worship

• New Vision Center for Spiritual Living (3.9 miles)
• St Bernadette Catholic Church (5.2 miles)
• Open Door Fellowship Church (6 miles)
• Pure Heart Christian Fellowship (6.5 miles)

Theaters

• AMC DINE-IN Desert Ridge 18 (5.1 miles)
• AMC Deer Valley 30 (5.4 miles)
• Harkins Theatres Scottsdale (6.5 miles)

Hospitals

• Mayo Clinic (5.2 miles)