Rim Country Health is a memory care community in Payson, AZ.
Information last verified:
807 W Longhorn Road, Payson, AZ 85541
For more information about senior living options: (866) 208-4318
3.5 from 34 reviews
5 stars
18
4 stars
2
3 stars
2
2 stars
2
1 stars
10
Overall Review of Rim Country Health
common11 reviews mention this
Compassionate, attentive staff stand out
Residents and families consistently describe the staff as compassionate and attentive.
Many reviews highlight the staff’s day-to-day kindness, including taking time to keep residents comfortable, clean, and safe. Multiple reviewers also mention nurses and aides checking in and responding with care, respect, and encouragement during rehab or recovery. A smaller set of reviews take the opposite view, describing disrespect or problems with how staff handled medical needs.
caveat6 reviews mention this
Food quality and portions vary
Food is praised by many, but some reviews report portion or service problems.
Several reviews describe meals as delicious and satisfying, with residents enjoying special holiday-style food and regular meals. Others mention snacks and variety available throughout the day or night. At the same time, a few reviewers report small portions, difficulty getting the food a resident was supposed to receive, or dissatisfaction with how dining needs were handled.
common7 reviews mention this
Therapy and rehab can help
Reviews commonly mention that therapy helps residents regain strength and daily function.
Multiple residents and families describe physical therapy and rehabilitation as a meaningful part of recovery, including tailored programs and help building back mobility. Some reviews say nursing and therapy combined to improve a resident’s ability to sit up, talk, or move toward going home. One review also raises serious concerns about how incidents were handled, which undermines confidence in the overall rehab experience for that person.
common2 reviews mention this
Activities and engagement matter
Residents describe staff-driven engagement through activities and outings.
One reviewer mentions staff interacting with residents through activities, physical therapy, and outings, along with celebrating events. Another review specifically points to having plenty of activities to participate in during a stay. These comments suggest the community tries to keep residents engaged rather than focusing only on clinical routines.
caveat5 reviews mention this
Communication issues frustrate families
Families sometimes struggle to get timely answers and follow-through.
Several reviews criticize communication, including messages not being returned and difficulty reaching social work, discharge planning, or nursing leadership. Other reviews describe rude phone interactions or long stretches without anyone answering when trying to speak with a loved one. One reviewer also says they could only offer limited advocacy and felt the facility’s attention to visitors’ attempts to get information was minimal.
caveat4 reviews mention this
Response during falls and nights
Some reviews question staffing coverage and response in urgent moments.
A few reviews point to safety and response concerns, including not responding promptly after falls and later transfers that came too late. Another reviewer reports there was no manager on duty at night to provide medications, which led to problems that had to be corrected later. Other negative accounts also reference inadequate care or neglect, reinforcing worries about how urgent needs are managed.
common2 reviews mention this
Admissions help makes transitions easier
At least some families describe strong support from admissions during intake.
One review credits front-office help from admissions through finance as efficient and supportive. Another specifically praises the admissions director for going out of her way to help during the process. These comments focus on the transition into care rather than day-to-day experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Independent Living
Memory Care
Nearby Places of Interest
Places of Worship
Rim Valley Church of God (0.1 miles)
Expedition Church (0.4 miles)
Community Presbyterian Child Learning Center (0.5 miles)
Indian Trails Missions (0.6 miles)
First Baptist Church (0.6 miles)
Restoration Youth (0.7 miles)
Restoration Church (0.7 miles)
Hospitals
Da Vita Payson Dialysis Center (0.1 miles)
Arizona Care Hospice (1.3 miles)
Parks
Rumsey Park (0.2 miles)
Payson Dog Park (0.6 miles)
Rumsey Park (0.6 miles)
Green Valley Park (0.7 miles)
Horton Creek Trail (0.8 miles)
Payson Parks & Rec (0.9 miles)
Restaurants
The Oxbow Saloon (0.5 miles)
Rim Country BBQ (0.6 miles)
Macky's Grill (0.7 miles)
Del Taco (0.7 miles)
El Rancho Restaurant (0.7 miles)
Denny's (0.7 miles)
Tonto Apache Mazatzal Casino (0.7 miles)
Physicians
Payson Sleep Services (0.5 miles)
Risser-Thomas Eye Clinic (0.6 miles)
Charles Beier, DDS (0.7 miles)
Payson Dermatology (0.7 miles)
New Leaf Dermatology (0.8 miles)
Alpine Country Urologic Assoc (0.9 miles)
Booth Steven N DDS - Steven N Booth DDS PC (0.9 miles)
The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.
"Memory Care Pathways: A Holistic Guide to Dementia Support" outlines the complexities of dementia and its various types, emphasizing early detection, patient-centered care strategies, caregiver support, and long-term care options while addressing legal and financial considerations to enhance the quality of life for individuals with dementia and their families.
Sundown syndrome, or sundowning, is a phenomenon in dementia patients characterized by increased confusion and agitation during late afternoon and evening, influenced by factors like disrupted circadian rhythms and fatigue. Effective caregiver strategies include establishing routines and managing environmental light while addressing caregiver stress through support services.
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Independent Living
Memory Care
Dedicated nursing staff with comprehensive rehab services on site.
A Holistic Dementia Care Guide: Effective Strategies for Memory Support
Memory Care Pathways: A Holistic Guide to Dementia Support
Comprehending Evening Confusion in Dementia: Causes, Manifestations, and Support