Rim Country Health

Pros

• The staff are awesome and provide exceptional care.
• The facility is clean and state-of-the-art.
• The care team is friendly, respectful, knowledgeable, and thorough.
• The admissions staff go out of their way to help and are impressive.
• The nurses and CNAs are attentive and compassionate, consistently meeting residents' needs.
• The facility is a top-notch, first-class place for rehab or long-term care.
• Families feel confident entrusting their loved ones to this facility.
• The care teams provide compassionate palliative care when needed.
• Residents have experienced meaningful improvements and well-being under this care.
• The atmosphere is welcoming and highly recommended.

Cons

• The staff hung up on the family member seeking information.
• The facility blamed the patient for his medical issues.
• The patient did not receive the meals he should have, and staff became upset when relatives called.
• The catheter was broken, leaving the patient lying in urine for a long time.
• The facility kept a family member's husband hostage until threatened with an attorney.
• They refused to accept the VA payment and gave the patient only very small portions, causing weight loss.
• Communication was poor, with calls not returned and staff not discussing care without power of attorney.
• The reviews warn not to send loved ones there, citing neglect, sedation, decline, and death.

Review

Rim Country Rehab and Rim County Health and Rehabilitation loom large in the real-life experiences of a broad set of families, and the stories run the gamut from glowing to grim. On one end, multiple reviewers paint a picture of a facility that is clean, well-equipped, and staffed by caring professionals who can really make a difference in a patient's recovery. Ehren, in particular, is singled out for outstanding care of an uncle, described as attentive, compassionate, and part of a care team that feels state-of-the-art and thorough. Others emphasize the facility's cleanliness, the up-to-date equipment, and the sense that therapy, nursing, and dietary teams are capable and helpful. Several reviewers also praise the admissions process, noting friendly, responsive staff like Rachael, who left a lasting impression with her dedication to helping families navigate the maze of rehab placement.

Beyond individual staff members, there are strong endorsements about the overall atmosphere and services. Reviewers frequently mention how welcoming the environment is for visitors, how patient rooms are kept clean and comfortable, and how activities and therapy options contribute to a positive rehab experience. Families describe a framework in which rehabilitation, therapy, and palliative care can come together under one roof, with caregivers who treat patients with kindness and respect. Food quality and the availability of snacks, as well as the possibility to access care staff for questions, are cited as valuable aspects of the facility's everyday operation. In several accounts, patients who had to transfer between facilities note a marked difference in care quality, suggesting Rim Country Rehab can offer a noticeably higher standard of service than some other places.

Yet, the picture is not uniformly positive. A number of reviewers recount serious concerns about communication and responsiveness. Some families report that their calls are not returned, that social workers or discharge planners and even the director of nurses are hard to reach, and that while they are listed as authorized contacts they still struggle to obtain information. There are specific accusations about rude interactions, and at least one account describes staff hanging up during a phone call when family members were trying to advocate for their loved one. Others describe situations where basic needs appear to be unmet, such as a patient in pain, issues with catheter care, or questions about food portions and meal plans. One account mentions a catheter that was busted and left the patient in urine for an extended period, which the reviewer describes as unconscionable. Another describes a husband who felt held "hostage" by the facility until relatives threatened legal action, with the VA paying a high daily rate and the family perceiving a misalignment in incentives and care.

There are also deeply concerning claims about neglect and harm. A number of reviewers recount experiences that led them to caution others strongly: warnings not to send loved ones to the facility, allegations of sedation to keep residents in bed after a fall, and reports of falls followed by days of inactivity and deterioration in a patient's condition. One family describes a loved one who passed away after a decline that they believe could have been mitigated with more timely intervention and clearer communication. Particularly troubling are stories of patients who were not given timely access to family members on hospice, or who could not reach their loved ones in their final hours. Some families tell of conflicts over refunds and billing for respite care, where emotional stress intersects with financial disputes and a sense that the facility's policies are not always aligned with the families' needs.

Amid the darker notes, there are also powerful testimonials to positive transformation and gratitude. A reviewer who had a personal health setback describes Rim County Health and Rehabilitation as a night-and-day improvement over a previous rehab facility, emphasizing a caring, comprehensive team - from the director and nurses to CNAs, physical therapists, and housekeeping. That account highlights a feeling of being treated as a person, not just a patient, with staff who are attentive, encouraging, and respectful of boundaries and comfort. The same voice notes that the food is good, there are frequent opportunities for meaningful activity, and the facility's environment feels clean and well maintained. For this reviewer, the staff's attentive approach extended to family, making them feel supported during a difficult time and providing reassurance about the care their loved one was receiving.

Another thread centers on the sincere appreciation of how Rim Country Rehab handles end-of-life and palliative care. In several stories, families describe moments when their loved ones' dignity and comfort were preserved, with staff who were patient, kind, and present during challenging days. In these accounts, the facility is praised for its ability to balance therapy with comfort, for the way caregivers integrate into the family's experience, and for ensuring that patients experience as much peace and quality of life as possible in their remaining time. Even within the same facility, experiences vary dramatically from one family to the next, underscoring how much depends on the individual caregivers on duty, the unit involved, and how well concerns are communicated and addressed.

Taken together, the array of reviews paints a nuanced portrait: Rim Country Rehab and Rim County Health and Rehabilitation appear to be capable, well-equipped facilities with staff who can deliver exceptional care and compassion when everything aligns. At the same time, the experiences of some families raise serious questions about communication, responsiveness, and consistency in care. For anyone considering these facilities, the takeaway is to approach with careful due diligence - visit in person if possible, speak directly with admissions and nursing leadership, meet the care team on the unit where your loved one would be treated, and ask pointed questions about catheter care, medication management, nutrition, fall prevention, and the process for emergency situations. The stories here reflect a mixed reality: moments of genuine excellence and moments of real concern. The best path forward is to gather firsthand impressions, monitor how information is shared, and ensure that the staff you rely on have clear channels for timely, compassionate communication.

Places of Worship

• Rim Valley Church of God (0.1 miles)
• Expedition Church (0.4 miles)
• Community Presbyterian Child Learning Center (0.5 miles)
• Indian Trails Missions (0.6 miles)
• First Baptist Church (0.6 miles)
• Restoration Youth (0.7 miles)
• Restoration Church (0.7 miles)

Hospitals

• Da Vita Payson Dialysis Center (0.1 miles)
• Arizona Care Hospice (1.3 miles)

Parks

• Rumsey Park (0.2 miles)
• Payson Dog Park (0.6 miles)
• Rumsey Park (0.6 miles)
• Green Valley Park (0.7 miles)
• Horton Creek Trail (0.8 miles)
• Payson Parks & Rec (0.9 miles)

Restaurants

• The Oxbow Saloon (0.5 miles)
• Rim Country BBQ (0.6 miles)
• Macky's Grill (0.7 miles)
• Del Taco (0.7 miles)
• El Rancho Restaurant (0.7 miles)
• Denny's (0.7 miles)
• Tonto Apache Mazatzal Casino (0.7 miles)

Physicians

• Payson Sleep Services (0.5 miles)
• Risser-Thomas Eye Clinic (0.6 miles)
• Charles Beier, DDS (0.7 miles)
• Payson Dermatology (0.7 miles)
• New Leaf Dermatology (0.8 miles)
• Alpine Country Urologic Assoc (0.9 miles)
• Booth Steven N DDS - Steven N Booth DDS PC (0.9 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Payson Airport (PAN) (1.3 miles)

Cafes

• Common Grounds (0.6 miles)
• Dutch Bros Coffee (0.7 miles)
• Beeline Cafe (0.8 miles)
• The Pinon Cafe (0.8 miles)
• Ayothaya Thai Cafe (0.8 miles)
• Starbucks (0.9 miles)
• Starbucks (0.9 miles)

Pharmacies

• Genoa Healthcare (0.6 miles)
• Qol Meds (0.7 miles)
• Payson Apothecary Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Bashas' Pharmacy (0.9 miles)

Theaters

• Sawmill Crossing and Theatres (0.7 miles)