Higley House

Pros

• The new residential home where the mother is now living is described as a place where she is thriving, eating well, and sleeping through the night.
• Staff at the new facility are noted to be kind, compassionate, patient, and very attentive.
• Families have found peace of mind and reduced stress after relocating their loved ones from Higley House to better facilities.
• The behavioral health facility provided effective medical and psychiatric care for the mother during her time there.
• The night staff member at Higley House was recognized for doing a decent job of cleaning while he was present.

Cons

• The staff at Higley House often appeared stressed, hurried, and overworked, resulting in inadequate care for residents.
• Residents were frequently left alone and did not receive the hands-on assistance they required, leading to neglect of basic needs.
• There was a lack of organized activities, contributing to a boring and uninspiring environment for the residents.
• Concerns about cleanliness and maintenance were evident, with reports of neglected areas and unsatisfactory hygiene standards.
• The facility prioritized profits over patient care, creating an atmosphere where financial gain overshadowed the needs of the residents.
• Communication from management was lacking and unprofessional during critical moments, such as after a resident's passing.
• The contract terms were misleading, leaving families with no recourse for refunds even in unfortunate circumstances like death within a short timeframe.

Review

Higley House has received a predominantly negative response from families who have placed their loved ones in this facility, highlighting a consistent pattern of inadequate care and lack of compassion. Reviews indicate that many residents, particularly those requiring hands-on assistance with daily activities, were left to fend for themselves. One reviewer expressed deep concern over a personal experience involving their mother, stating that despite explicitly communicating her need for comprehensive bathing and toileting support, the staff fell short of these expectations. The reviewer reported distressing instances where their mother was found in unhygienic situations—a dried-out stool discovered under her bed and soiled Depends discarded inappropriately—pointing to a serious neglect of basic hygiene needs.

The impact of the inadequate care at Higley House became even more pronounced as the months progressed. Residents reportedly experienced a decline in both physical and mental health while under the facility's supervision. The review highlighted how the mother's deteriorating condition was exacerbated by urinary infections leading to hallucinations and confusion—issues attributed partly to neglect by staff members who seemed overwhelmed and unable to provide proper attention. This lackadaisical approach sharply contrasted with experiences in another residential home where individuals received attentive care, enjoyed improved health, and experienced positive interactions with compassionate staff.

Another family member also shared their discontent regarding the promises made during the initial tour of Higley House. They were drawn in by assurances of high staffing levels only to find upon admittance that care fell drastically short of expectations. Instances were recounted wherein staff members outright refused requests for help by claiming it was "not their job." Despite financial commitments—such as an additional charge every six months for a service plan guaranteeing bi-weekly showers—the reality painted a different picture; residents often went two weeks without proper bathing or other necessary care.

Moreover, potential residents are cautioned about the facility's contractual obligations which can appear misleading or overly stringent. A significant point raised across multiple reviews is the discrepancy between stated notice periods for leaving Higley House compared to actual experiences when trying to exit due to unsatisfactory conditions. Families reported being pressured into adhering to 30-day notice periods despite documented failures on the part of the facility concerning agreed-upon services outlined in contracts. This insistence on prolonged financial obligation without accountability for poor service created frustration and mistrust among families seeking genuine care for their loved ones.

A particularly harrowing story involved one individual whose mother passed away less than 24 hours after being admitted—a situation worsened by what they perceived as financial exploitation prevalent within such facilities. According to this account, no refund policy was enforced despite her tragic death shortly after arrival— effectively profiting from a catastrophic loss during an already emotionally taxing time. Adding insult to injury, the lack of communication from management post-tragedy left family members feeling abandoned by caregivers who failed them at every turn.

Through all these reports emerges a clear consensus: Higley House fails both its residents and their families with alarming patterns of neglect, insufficient staffing, and prioritization of profit over patient well-being. Families reported witnessing disheartening conditions including outdated facilities that appeared unclean alongside disengaged residents who lacked meaningful activities or support throughout each day spent there. In light of such troubling experiences shared across numerous reviews, prospective clients are advised against considering Higley House as an option for their loved ones’ care needs—they should instead seek out places that prioritize genuine compassion above monetary considerations.

This part of Gilbert, Arizona, offers a convenient and accessible location for senior living. With a variety of pharmacies such as Walgreens and CVS Pharmacy within close proximity, residents have easy access to essential medications and healthcare services. Nearby physicians including Reddy GI Associates and Dermatology Solutions provide specialized medical care for seniors. For dining options, there are familiar choices like McDonald's and Cracker Barrel as well as healthier options like MOD Pizza and Culver's. The area also boasts several parks such as Riparian Preserve at Water Ranch for outdoor recreation and relaxation. Additionally, there are places of worship nearby for spiritual support and community connection. With theaters like Superstition Springs 25 just a short drive away, seniors can enjoy entertainment options close to home. Overall, this part of Gilbert provides a safe and convenient environment with amenities that cater to the needs of seniors looking to settle in the area.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.7 miles)

Physicians

• Reddy GI Associates (0.7 miles)
• Dermatology Solutions (0.9 miles)
• Smith Dermatology (0.9 miles)
• Parikh, Simul Banner Md Anderson Cancer Center (1.2 miles)
• Arizona Pain (1.3 miles)
• Arizona Asthma & Allergy Institute (1.8 miles)
• Simonmed Imaging (1.9 miles)

Restaurants

• McDonald's (0.8 miles)
• MOD Pizza (0.8 miles)
• Del Taco (0.8 miles)
• Cracker Barrel (1 miles)
• Culver's (1.6 miles)
• Raising Cane's Chicken Fingers (1.6 miles)
• Red Lobster (2 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.6 miles)
• Dutch Bros Coffee (2.2 miles)
• Over Easy (2.2 miles)
• Panera Bread (2.5 miles)
• The Human Bean (3.7 miles)

Parks

• Riparian Preserve at Water Ranch (1.1 miles)
• Finley Farms Park (2.3 miles)
• Greenfield Park (2.6 miles)
• Ashley Heights Park (3.5 miles)
• Crossroads Green Belt (4.2 miles)
• Desert Sky Park (4.3 miles)

Theaters

• Superstition Springs 25 (2.3 miles)
• Harkins Theatres SanTan Village 16 (4.2 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (2.9 miles)
• Saint Mary Magdalene Catholic Church (4.3 miles)
• Church of Jesus Christ of Latter Day Saints (4.4 miles)

Transportation

• General Aviation Center (4.6 miles)