Sante Of Mesa

Pros

• Some staff members at Sante of Mesa were described as very pleasant and helpful, particularly those assisting with menu selections and therapy sessions.
• Hospice care provided for the husband was noted to be kind and caring during a difficult time.
• The family took initiative to bring food from home, demonstrating their commitment to ensuring their loved ones received nourishment.
• The therapy sessions conducted were well-received, showing that some aspects of care were effective and supportive.
• The decision to shower the husband before his transfer indicates an effort on the facility's part to ensure he presented well for his next stage of care.

Cons

• The staff at Sante of Mesa exhibited a lack of empathy and attentiveness towards patients, leaving one individual in their feces for over an hour on two occasions.
• The facility was dirty, and the nursing staff was described as rude and uncaring, leading to a poor patient experience.
• Patients often received cold meals due to inattentive service from the staff who rushed out without allowing time for requests.
• There was insufficient hygiene care provided, with one patient only being showered twice during a 28-day stay.
• A patient's fall caused by negligence resulted in serious injuries, illustrating a dangerous lack of supervision and care.
• A speech therapist's unilateral decision on diet restrictions led to severe complications for another patient who was not properly assessed by medical staff.
• Medications were not administered as needed, resulting in another patient requiring emergency care due to neglectful oversight by nursing staff.

Review

The experiences recounted by the families of patients at Sante of Mesa reveal a troubling picture of care that raises significant concerns about the institution's practices and the well-being of its residents. These personal narratives convey deep frustration, grief, and disappointment over the level of care received in this facility. The accounts highlight multiple issues, including inadequate attention to basic patient needs, communication breakdowns among staff, and overall disrespect toward both patients and their families.

One patient's experience began with an alarming neglect regarding medication management. Despite being prescribed a muscle relaxer for pre-existing conditions unrelated to their surgery, medical professionals at Sante disregarded this treatment plan entirely. The attending physician canceled all medications based solely on personal disagreement without listening to the patient or their prior medical history. This kind of disregard not only exacerbates existing health conditions but also showcases a troubling pattern of dismissive attitudes prevalent among some staff members at Sante.

Another family's ordeal centers around the care (or lack thereof) provided to their 91-year-old husband following a stroke. He was transferred to Sante as part of his recovery process but ended up experiencing profound neglect during his 28-day stay. His room was described as messy, contributing to an environment where he felt unclean and unwelcome. Poor treatment extended beyond hygiene; he faced additional trauma when left propped up beside his bed with insufficient support, leading to a serious fall that resulted in potential rib injuries.

The situation further deteriorated when the patient contracted COVID-19 while at Sante—an unexpected consequence that had dire implications for his subsequent health decline. Following transfer to hospice care—a testament to how distressingly inadequate Sante's services were—the family found him in deplorable condition, requiring immediate cleaning before they could even settle him into bed. A stark contrast emerged between the indifferent approach observed at Sante and the compassionate care offered by hospice staff during his final days.

Equally concerning is another patient's experience with her mother, who similarly suffered from inadequate medical attention while at Sante. This individual's pain medication was neglected systematically, leading not only to discomfort but ultimately resulting in serious complications like impaction due to dietary mismanagement by an inexperienced speech therapist who dictated food choices without proper oversight from qualified medical staff. The family’s attempts to advocate for appropriate care went unheard despite vigilant presence and concern for their loved one's welfare.

These accounts collectively highlight critical systemic shortcomings within Sante of Mesa—from apparent understaffing issues leading to rudeness and neglect among caregivers, down to poor communication between medical professionals and grieving families striving for adequate patient advocacy. While there may be some workers who demonstrate compassion and professionalism—particularly during therapy sessions—the consensus echoes sentiments of frustration towards an institution failing its vulnerable occupants.

In conclusion, these testimonials call into question the quality control measures in place at Sante of Mesa as well as the training protocols for its staff members tasked with overseeing individualized patient care plans. Families seeking help for their loved ones deserve attentive service rooted in empathy rather than transactional interactions that too often characterize facilities like this one. As such stories continue surfacing from families grappling with pain through neglectful institutions like Sante, it becomes imperative for healthcare providers—and society at large—to confront these realities head-on so that no more patients endure similar hardships in their times of need.

This part of Litchfield Park, Arizona, offers a variety of amenities that may be appealing to seniors considering the area for living. Within a short distance, you can find reputable physicians specializing in gastrointestinal health and dermatology, as well as imaging centers for medical diagnostics. There are also several popular restaurants serving a range of cuisines, from fast food to casual dining options. Additionally, multiple cafes provide convenient spots to relax and enjoy a cup of coffee. For pharmaceutical needs, there are several well-known chain pharmacies nearby. Outdoor enthusiasts will appreciate the proximity to parks offering walking trails and green spaces for leisurely activities. In terms of entertainment, there are movie theaters within a few miles for movie buffs. Places of worship are also easily accessible for spiritual fulfillment. Transportation options include an airport within reach for those who may need to travel frequently. Overall, this area provides a mix of medical services, dining choices, recreational opportunities, and convenience that can cater to the needs and interests of seniors looking to settle in Litchfield Park.

Physicians

• Reddy GI Associates (0.2 miles)
• Parikh, Simul Banner Md Anderson Cancer Center (0.5 miles)
• Dermatology Solutions (0.6 miles)
• Smith Dermatology (0.6 miles)
• Simonmed Imaging (1.3 miles)
• Cornerstone Family Medicine (1.3 miles)
• Arizona Pain (1.6 miles)

Restaurants

• Del Taco (0.3 miles)
• Cracker Barrel (0.3 miles)
• MOD Pizza (0.3 miles)
• McDonald's (0.4 miles)
• Red Lobster (1.3 miles)
• Culver's (1.4 miles)
• Olive Garden (1.4 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (1.3 miles)
• Dutch Bros Coffee (1.6 miles)
• Over Easy (1.6 miles)
• Panera Bread (2.4 miles)
• The Human Bean (3 miles)
• Panera Bread (5.2 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)

Parks

• Riparian Preserve at Water Ranch (1.6 miles)
• Greenfield Park (2 miles)
• Finley Farms Park (3 miles)
• Ashley Heights Park (4.3 miles)
• Crossroads Green Belt (5 miles)
• Desert Sky Park (5.1 miles)

Theaters

• Superstition Springs 25 (2 miles)
• Harkins Theatres SanTan Village 16 (5 miles)
• AMC Mesa Grand 14 (5.2 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.1 miles)
• Church of Jesus Christ of Latter Day Saints (5 miles)
• Saint Mary Magdalene Catholic Church (5 miles)

Transportation

• General Aviation Center (5.3 miles)
• Falcon Field Airport (MSC) (5.3 miles)