B&C Assisted Living, LLC in Troy, AL

Pros

• Serenity South Troy is an inviting, comfortable facility staffed by warm, caring people.
• The caregivers treat residents like family.
• The manager Allison is highly capable and immediately responsive to residents’ needs.
• Serenity South Troy is a welcoming home for loved ones.
• The nursing staff are outstanding, with coverage from morning until evening seven days a week.
• The staff are caring, friendly, and truly devoted to residents and their families.
• The management team is first-rate and genuinely cares for patients.
• The meals are always fresh and enjoyable, and the common areas encourage socialization.

Cons

• One reviewer claimed that “thugs work there” and described the employees’ behavior as embarrassing, with very few good staff and no management.
• The reviewer noted concerns about cleanliness, saying the bathroom and bedroom were not clean during visits and that floors and the toilet should have been cleaned.
• They felt communications from staff to the guardian were lacking and would have liked quarterly progress reports.
• They criticized that staff caved to the resident’s wishes not to be cleaned, implying boundaries were not enforced.
• They indicated the facility may not have the memory care capability needed for a dementia patient.

Review

This community is best suited for seniors who need memory-support alongside high-touch, family-style care, and for families seeking a warm, tightly knit environment where staff treat residents like kin. The setting emphasizes a home-like feel with single, generously sized rooms, easy navigation, and secure features that give families confidence about safety and daily routines. It works well for residents who benefit from consistent nursing oversight, regular meaningful activities, and staff who stay engaged with care plans in partnership with families.

Those weighing alternatives should consider options if a stricter clinical protocol, larger community dynamics, or more formal guardian communications are priorities. For families seeking a facility with more visible governance, transparent quarterly reporting, or broader physical therapy and medical service options, looking at larger campuses or facilities with more structured administrative processes may be prudent. A parent or spouse who requires a robust memory-care program that operates like a dedicated unit across a bigger campus might gravitate toward another setting. In short, this community excels in warmth and personal care, but some families may want more formalized oversight and broader clinical capacity.

The strongest positives, warm, caring staff, and an on-site nursing presence seven days a week, translate directly into tangible benefits for residents and their families. Residents in memory care report attentive supervision, consistent bathing and dressing, and a calm, supportive atmosphere that helps reduce agitation and improve daily functioning. The director and nursing leadership are repeatedly described as dedicated and responsive, with nurses who remain accessible to families for health updates and medication management. Secure doors, clear labeling, and a design that accommodates memory-challenged residents contribute to a sense of safety and predictability.

However, there are cautions to weigh. A reviewer noted concerns about cleanliness in the bathroom and bedroom, reminding that housekeeping quality can swing and deserves ongoing attention. Communications to guardians were highlighted as an area for improvement, with a call for more regular, structured updates on care plans and daily progress. A single, highly critical review suggested broader issues with staff conduct and management, underscoring the importance of touring with a keen eye for staff interactions, supervision, and consistency across shifts. These points do not negate the positives but signal the need for proactive questions and verification during any decision process.

For families evaluating options, practical steps can ensure alignment with needs. Schedule time with the Executive Director and the on-site nurse who handles medicines and health monitoring to review how care plans are developed and updated. Ask about exact staffing ratios by shift, the frequency of guardian communications, and the availability of quarterly or milestone reports. Inspect rooms and shared spaces for cleanliness and maintenance, and confirm how memory-specific programming is structured, are residents consistently engaged with activities that support cognition and socialization? Inquire about security measures, movement monitoring, and how wandering risks are managed.

In the end, this community stands out for anyone prioritizing heartfelt, attentive care within a memory-care friendly, home-like culture. It is a strong choice for families who value accessible nursing oversight, personal relationships with staff, and a setting where residents can flourish with familiar routines and purposeful engagement. Those needing more formal governance, broader clinical capacity, or aggressive housekeeping transparency may prefer alternatives that emphasize a larger, more administratively structured environment. A thorough tour, candid conversations with leadership, and direct observation of staff–resident interactions will reveal whether this setting matches the specific expectations and care requirements of your loved one.

Places of Worship

• Mt Hillard Missionary Baptist (5.3 miles)
• Troy Community Church (5.9 miles)
• Lily Baptist Church (6.3 miles)
• Southern Baptist Convention (6.7 miles)
• First Baptist Church (6.7 miles)
• First Assembly Of God (7 miles)
• General Conference Of Seventh-Day Adventists (7.1 miles)

Restaurants

• Monarcas Mexican Restaurant (6.5 miles)
• Goal Line Bar And Grill (6.6 miles)
• Olde Enzor Lane (6.7 miles)
• Momma Goldberg's Deli (6.8 miles)
• B Graves (6.8 miles)
• Julia's Restaurant (6.9 miles)
• Trojan Teriyaki and Hibachi House (7.2 miles)

Pharmacies

• CVS Pharmacy (6.7 miles)
• Byrd Drug Co. (6.8 miles)
• Walgreens (7.5 miles)
• B & B Discount Drugs (12.5 miles)
• Foster Drug Co. (13.3 miles)
• Crenshaw Drugs (13.4 miles)

Transportation

• U-Haul Neighborhood Dealer (6.8 miles)
• U-Haul Neighborhood Dealer (7.2 miles)
• U-Haul Neighborhood Dealer (7.3 miles)
• Luverne AL Airport 04A (13 miles)
• U-Haul Moving & Storage (14.5 miles)
• U-Haul (14.5 miles)
• AAA Taxi (18.7 miles)

Physicians

• Troy Cosmetic Surgery (7.2 miles)
• Southeast Alabama Rural Health (7.7 miles)
• Family Eye & Laser (8.2 miles)
• Sarha Doctors Center (8.2 miles)
• Charles Henderson Child Health Center (8.6 miles)
• Montgomery Cardio (8.7 miles)
• Main Street Medical of Brant (18.9 miles)

Hospitals

• Troy Regional Medical Center (8.7 miles)
• Beacon Children's Hospital (13.3 miles)
• Crenshaw Community Hospital (13.4 miles)

Parks

• Veterans Memorial Bridge 1921 (23.7 miles)