Emerald Circle

Pros

• The staff at Emerald Care in Wapato is wonderful.
• The facility offers many activities and makes residents feel at home.
• Emerald Care is a great place to stay, with staff like Yvette who brings warmth and care.
• The evening shift is caring and takes the time to talk with residents.
• The facility feels like a home away from home with rehabilitation support and amazing staffing.
• Stefanie is described as an awesome gem.
• Tammy B provides great information and does a great job.
• The facility is accommodating to the needs of residents, with consistent scheduling and freedoms.
• The rehab placement helps residents regain strength and feels friendly and welcoming.
• Not every facility is for everyone, but this one can be a good match for some.

Cons

• They claim the staff denied bathroom access to residents.
• They say staff did not check for toothaches or provide medical care when needed, nor treat residents with dignity.
• They report that no staff member reported wounds or aches that family noticed.
• They state staff claimed they did not know the patient had a wound, implying neglect of care and observation.
• They note the wound was not reported for two weeks and family was not informed.
• They would not recommend leaving a family member there.
• They describe staff as belittling residents and being very rude.
• They say staff do not report incidents or help improve patients.
• They claim the facility only allows showers once a week, which they find absurd.
• They report it took five days to give their mother a bath, requiring state involvement.
• They mention a friend not being assisted with a shower after three days.
• They feel the place needs remodeling and that residents are not cared for or kept in a nice living condition.
• They describe the place as a horrible facility.
• They express concern that COVID patients share bathrooms with non-COVID patients and advocate for quarantine measures.
• They claim there is a lack of proper therapy or activities for residents.

Review

Emerald Care in Wapato appears to evoke a wide spectrum of experiences among residents and their families. A cluster of reviews paints a troubling portrait of neglect and safety concerns, while others celebrate compassionate staff, enriching activities, and meaningful connections. What emerges is not a single, uniform experience but a series of varied encounters that leave many families uneasy about care quality and accountability, while others feel grateful for support and recovery opportunities.

One family describes a months- and year-long struggle with what they perceive as persistent neglect: bathroom access was denied; basic comfort needs such as addressing a toothache were not met; medical care when needed did not seem to be provided; and the overall treatment of their loved one as a person was lacking. The family says incidents were frequently noticed and reported by them, yet staff did not report these concerns themselves. The latest incident occurred on September 6, 2025: a severe wound on the foot - the size of a dime - was discovered only after the family asked staff, who claimed they didn't know there was such a wound. This lack of observation suggested inadequate attention to hygiene and thorough examinations. The family took her to the hospital that same day; she received medication and was sent back to Emerald. By October 4, 2025, two weeks later, the wound had worsened, and staff did not report it to the family. The aunt remained in the hospital for a week, and eventually the family decided to move her to a different facility. The account warns against leaving loved ones at Emerald Care due to neglect with bathroom usage, the belittling and rude demeanor of staff, and a lack of reporting of incidents or providing appropriate therapy and activities for patients. The reviewer emphasizes that staff should be responsible for therapy and rehabilitation, yet they felt the care was insufficient.

Another review touches on infection control and safety during the pandemic era, raising concerns about COVID patients sharing bathrooms with non-COVID residents. The commenter argues that this practice risks vulnerable individuals and calls for stricter quarantine of COVID patients within the facility. This perspective highlights worries about how health risks are managed inside the home and the potential for cross-contamination when infection control practices appear inconsistent.

A contrasting voice offers praise for the facility, describing the experience as "Blessed and fortunate to have Emerald Care in Wapato. Staff is wonderful. Many took care of our Mother, Aunt and now my husband." This sentiment suggests a trusted, long-standing commitment from the staff, with particular appreciation for certain individuals. Specific mentions of a staff member named Yvette, described as having a big heart, and expressions that the evening shift is the best because staff take the time to talk with residents, point to meaningful personal connections. The reviewer implies a willingness to recommend the facility and to credit the staff with making the stay more tolerable or even positive, highlighting the human touch that can transform a care experience.

Another thread of reviews focuses on daily routines and the challenges some residents face in maintaining basic self-care. A claim is made that clients are only allowed to shower once a week, described as an absurd policy by the commenter, who suggests that staff themselves should experience such a routine to understand its impact. This sentiment underscores frustration with perceived rigidity or misalignment between policy and residents' comfort. Yet alongside this critique, other posts emphasize robust activity programs and a sense of home, suggesting that the facility can offer meaningful engagement and social connection for residents who participate.

Additional feedback highlights a mix of strong rehabilitation potential and concerns about the facility's upkeep. One reviewer notes that Emerald Care is accommodating to the needs of a family member with autism and OCD, describing it as a good match with structured schedules, regular snacks, and opportunities for outside breaks. They call it a "perfect stepping stone for rehab" between hospital and home, praising the freedom and the opportunity to rebuild strength with supportive staff. Conversely, another commenter argues the building needs remodeling and questions how the facility can sustain itself financially, with remarks suggesting that residents' money is not being spent on improving living conditions. The final sentiment from this reviewer is stark: "Horrible place," a closing judgment that reflects dissatisfaction with the physical environment and perceived investment in residents' well-being.

Taken together, these comments paint a complex and divided picture of Emerald Care. Some families and residents describe compassionate care, meaningful interactions with staff, and useful rehabilitation opportunities that help families feel supported during recovery and transition. Others recount severe lapses in basic care, inconsistent observation and reporting, and safety concerns that led to hospital visits and difficult decisions about moving loved ones to other facilities. The recurring themes - observation and reporting of wounds or medical needs, the frequency of personal care tasks like bathing, infection control practices, and the overall condition and maintenance of the facility - emerge as central to people's trust and satisfaction. For prospective families, these reviews suggest the importance of direct observation, clear communication with staff and administrators, and active involvement in a loved one's daily care and care planning to ensure needs are being met and risks are addressed.

Restaurants

• Martinez Sports Bar (0.3 miles)
• Compadres Sportsbar (0.3 miles)
• Treveri Sparkle Tasting Room (4.5 miles)
• VanArnam Vineyards (6.2 miles)
• Washington Beef (7.1 miles)
• Taqueria Mexicana (7.4 miles)
• Los Hernandez (7.4 miles)

Places of Worship

• Church On The Rock (0.5 miles)
• Mountain Top Prayer Center (9.5 miles)
• Wels (10.2 miles)
• Nob Hill Kingdom Hall (10.5 miles)
• Templo La Hermosa (10.5 miles)

Hospitals

• Yakama Indian Health Services Clinic (6.4 miles)
• Astria Toppenish Hospital - Family Maternity Center (7.4 miles)
• Toppenish Community Hospital (7.5 miles)
• Yakima Hma (11.2 miles)
• Yakima Ambulatory Surgical Center (11.2 miles)
• Health Management Associates (11.3 miles)

Physicians

• Hocson, Danial Yakama Service Unit (6.4 miles)
• Thomas Catherine Yakima Valley Farm Workers (7.3 miles)
• Central Washington Surg Assoc (7.5 miles)
• Vintage Valley Podiatry (7.6 miles)
• Objective Medical Assessments (8.1 miles)
• Medi-Center (8.3 miles)
• Valley Medical Clinic (8.6 miles)

Parks

• Fullbright Park (6.8 miles)
• Moxee Park (7.3 miles)
• Yakima Greenway Off Leash Dog Park (9.7 miles)

Cafes

• Brewlesque Espresso II (8 miles)
• Panera Bread (8.3 miles)
• Tom Tom Espresso On Washington (9.5 miles)
• Coffee At Creekside (10.9 miles)
• Tom Tom Bistro (10.9 miles)
• Starbucks (11 miles)
• Cruisin Coffee (11.2 miles)

Pharmacies

• Rite Aid (8.4 miles)
• Top Food & Drug (8.9 miles)
• Safeway Food & Drug (9.4 miles)
• Genoa Health Care (10.9 miles)
• Barton's Center Pharmacy (11 miles)
• Walgreens (11.3 miles)

Transportation

• Critter Cab (10.3 miles)
• Greyhound Station (11.2 miles)