The Arbors Senior Apartment Community

Pros

• They really enjoyed their interactions regarding an apartment.
• The property appeared clean with friendly residents and staff.
• During a friend's move-in, tenants were very welcoming.
• Lori Jones and her husband liked The Arbors Senior Apartments.
• The front view was nice.
• The staff provided great assistance during apartment hunting.
• The place is very clean and well kept, and the staff seem pretty nice.
• They like their home very much.
• It is a nice place to live.
• The apartments are well maintained for low-income seniors, located near multiple stores, with planned activities.
• The mother loves her apartment.

Cons

• The thieves in this building are at it again.
• They put up dummy cameras that don't work.
• Everyone knows the cameras don't work, and the theft continues.
• The property manager knows about the problem but nothing is being done.
• Bedbug infestations have occurred since moving in.
• Exterminators are not being scheduled or the issue is not addressed.
• Messages and calls to the property manager are never returned.
• The parking is bad.
• The bus service is poor.

Review

Residents of The Arbors Senior Apartments paint a picture of a community that has real strengths but is struggling with ongoing safety and maintenance problems that many feel are not being adequately addressed.

On the positive side, several reviewers repeatedly describe the property as clean, well kept, and located in a convenient area. They note that the front view is appealing and that the building feels inviting from the outside. Inside, there are mentions of well-maintained apartments for low-income seniors, with amenities and a location that puts stores such as Aldi's, Wawa, a pharmacy, and Walmart nearby. Many residents speak warmly about the staff and the social atmosphere, describing interactions as friendly and helpful during the apartment-hunting process and after move-in. They also highlight the presence of planned activities and a generally welcoming, well-kept environment that makes the community feel like a decent place to call home.

However, there are persistent concerns that dominate residents' experiences and weigh heavily on overall satisfaction. The most urgent and distressing issue is the ongoing package theft, which some residents say has occurred repeatedly, including stolen medications. The neighborhood's theft problem has led to a sense of insecurity and frustration, especially since attempts to deter theft (such as dummy security cameras) are viewed as ineffective. Tenants feel the thieves know the cameras don't work, and as a result, they see thefts left in hallways and packages disappearing as a recurrent problem. There is a strong call for installing real, functioning cameras and for more decisive security measures to deter criminals and protect vulnerable residents.

Closely tied to the security concerns is the perception of management responsiveness. A specific grievance centers on the property manager, Evan, who some residents say is aware of the theft and other problems but has not taken adequate action. There are complaints about missed communications: messages left by residents are not returned, and promised developments - such as the installation of real cameras or timely pest control responses - often do not materialize. This gap between concern and action has left residents feeling unsupported, anxious, and waiting for concrete steps to improve safety, maintenance, and overall living conditions.

Another major issue voiced by residents is bedbugs and pest control. Since moving in, one resident reports a dramatic change in living conditions due to a bedbug problem that had not been resolved by the promised extermination schedule. The individual describes repeated attempts to obtain a timely exterminator, with specific frustration about the lack of follow-through and communication from the management team. At 70 years old and dealing with a serious health concern, the resident emphasizes the urgency of effective pest management and reliable responses from property management.

Amid these concerns, the residents' notes still reveal a sense of community and appreciation for the people who work at the Arbors. Several accounts emphasize positive interactions with staff and a general sense that the property is well-maintained and attractive. There are expressions of gratitude for friendly, helpful assistance during the apartment-hunting process, as well as appreciation for the enthusiasm and cooperation of other tenants. The overall sentiment suggests that if safety, pest control, and responsive management were improved, the Arbors would be viewed even more favorably by those who live there.

Transportation and parking emerge as additional, though less dominant, themes. Reviewers point to challenges with bus service in the area, specifically mentioning GRTC and noting that service can be infrequent, which affects residents' daily routines and independence. Parking is also described as problematic by some, adding to the sense that everyday conveniences - while nearby - sometimes come with logistical hurdles for residents who may have mobility considerations or limited transportation options. These operational issues add another layer to the ongoing quest for a safer, more reliable living environment.

In sum, The Arbors Senior Apartments are depicted as a place that many residents genuinely appreciate for its cleanliness, location, and friendly staff, along with opportunities for social engagement and a comfortable living space. Yet the recurring problems of package theft, bedbugs, and, most critically, management responsiveness and security measures overshadow these positives for several tenants. The feedback clearly indicates a strong desire from residents for real, functional improvements - especially real cameras and timely pest control - paired with more proactive communication and accountability from management.

Physicians

• NorthStar Community (1.3 miles)
• OrthoVirginia - Chippenham (1.5 miles)
• Bhatti Jawad Dr Virginia Pain Network And Clinics Richmond (1.6 miles)
• Primary Health Group (1.6 miles)
• Richmond Ear Nose & Throat Specialists (1.8 miles)
• Virginia Ivf & Andrology Center (2.1 miles)
• Patterson Eye Clinic (3.1 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.1 miles)

Cafes

• Perk (1.4 miles)
• Lamplighter (3.7 miles)
• Starbucks (3.9 miles)
• Panera Bread (3.9 miles)
• Blanchard’s Café (4 miles)
• Starbucks (4.2 miles)
• Starbucks (4.8 miles)

Restaurants

• McDonald's (1.5 miles)
• Jack Brown's Beer and Burger Joint (2.7 miles)
• Cook Out (2.8 miles)
• Apollo's Flame Baked Pizza and Grill (3.3 miles)
• Stella's Grocery (3.5 miles)
• Chopt Creative Salad Co. (3.8 miles)
• Sticky Rice (3.8 miles)

Parks

• Dogwood Dell (3 miles)
• Barker Field Dog Park (3 miles)
• Reidelbach Park (3.1 miles)
• Forest Hill Park (3.7 miles)
• Huguenot Park (3.7 miles)
• Byrd Park (3.9 miles)
• Lombardy Park Playground (4.4 miles)

Places of Worship

• St Edward's Church (3.1 miles)
• Christadelphian Chapel (3.4 miles)
• Tikvat Israel Congregation (3.7 miles)
• Remnant Church (3.8 miles)
• Second Baptist Church (4.9 miles)

Hospitals

• St Marys South Building (3.5 miles)
• CJW Medical Center (3.7 miles)
• Hunter Holmes McGuire VA Medical Center (4.6 miles)
• VCU Medical Center Emergency Department (4.8 miles)
• Vcu Health System Authority (5.5 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (4.4 miles)

Transportation

• GRTC Pulse - Convention Center (5.4 miles)