7806 Forest Hill Avenue, Richmond, VA 23225
For more information about senior living options: (866) 208-4318
Jones & Jones Costs & Pricing
Jones & Jones offers a competitive pricing structure for their private rooms, charging $3,000 per month, which is notably lower than both the Richmond city average of $3,729 and the statewide figure of $4,684. This positioning not only highlights Jones & Jones as an attractive option for prospective residents seeking quality accommodations at a more affordable rate, but it also underscores their commitment to providing value while maintaining high standards of service. By being well below both local and state costs, Jones & Jones effectively appeals to budget-conscious individuals or families looking for exceptional care without the premium price tag often associated with private room options in the region.
| Floor plans | Jones & Jones | Richmond city | Virginia |
|---|---|---|---|
| Private | $3,000 | $3,729 | $4,684 |
Overall Review of Jones & Jones
Pros
My uncle is a resident and Jones and Jones take great care of him.
Cons
The place is currently under criminal investigation for over 20 violations.- The facility has bed bugs and has not rectified the problem.
- Patients are arriving at local ERs covered in bed bugs and must undergo decontamination before receiving treatment.
- The facility neglects its residents; it is widely described as deplorable.
- Jones & Jones were not there to help Ray when he needed assistance.
- It is described by locals as a real problem and a failure of care.
- The facility's politics and greed need to be addressed.
Review
Jones & Jones in Richmond is best suited for families who can be deeply involved in oversight and who are prepared to confront potential safety and governance gaps. This is not a facility that can be trusted to deliver consistent, hands-off care; it requires active advocacy, frequent visits, and meticulous documentation of every interaction. The ideal resident is relatively independent, with modest daily care needs, whose relatives can monitor routines, escalate concerns, and coordinate with outside services when issues arise. In this frame, care quality becomes a negotiation between staff availability and family engagement. The community can function in the right hands, but without relentless oversight, the risk of lapses grows, and the line between adequate support and neglect becomes dangerously thin.
Alternatives should be considered by families seeking more predictable safety, stronger infection control, and transparent governance. Residents with wandering tendencies, significant medical needs, or a history of safety concerns may fare better in facilities with established escalation protocols, documented remediation histories, and consistent staffing patterns. Those prioritizing proactive communication and dependable responsiveness will want to compare other Richmond options with clearer records and regulator-grade oversight. In short, Jones & Jones is a difficult fit for anyone who cannot commit to ongoing, vigilant involvement.
On the upside, at least one family affirms that their loved one receives care, implying that with attentive staff, some residents do benefit. That said, such positives appear episodic and highly dependent on staffing luck and immediate management priorities. The predominant reality, however, includes serious liabilities that overshadow any sporadic goodwill. A regulatory backdrop is troubling: reports of a criminal investigation into more than twenty violations color the facility’s operations with a cloud of risk. There are persistent bed bug infestations described by residents and local observers, with decontamination steps becoming part of the routine and potentially compromising timely treatment in emergencies. These are not minor flaws; they redefine daily life for residents and families.
Safety concerns extend beyond pests. Accounts of residents wandering into traffic, unsupervised, and approaching danger at night paint a picture of inadequate supervision. Anecdotes of neglect, hearing that the facility is known in the community for leaving residents unattended, support the perception that governance and accountability are inconsistent at best. The most troubling narratives include a fatal incident involving a resident struck by a car, underscoring how quickly lapses in supervision become life-and-death matters. The tone of several reports also points toward systemic issues, delays in responses, unreturned calls, and perceived political or bureaucratic inertia, that erode trust and escalate the risk for families seeking dependable care.
From a decision-making standpoint, the pros do not offset the cons in a meaningful, predictable way. While rare instances of individual attention exist, they do not compensate for the likelihood of safety hazards, health-protocol failures, and regulatory scrutiny. Families must weigh the value of potential, albeit uneven, personal care against the probability of property and personal harm. In practical terms, this facility should be approached only if one is ready to commit to robust, ongoing oversight, rapid escalation, and an acceptance that care quality can swing dramatically from week to week.
For families seriously considering Jones & Jones, a concrete due-diligence plan is essential: visit at different times and days, speak with current residents and family members, request copies of inspection reports and remediation plans, and review the facility’s procedures for handling bed bugs, wandering residents, and emergencies. Verify staff-to-resident ratios during evenings and weekends, and demand a clear, enforced relocation or remediation timeline if conditions fail to improve. If these assurances cannot be obtained, alternatives with stronger safety records should be pursued to protect the loved one's well-being and peace of mind.
79 resident community capacity
Assisted Living
Independent Living
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Richmond International (12 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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