Eden Pines

Pros

• Families describe Heritage Green Memory Care as caring, safe, and like home, with residents loved by their caregivers.
• The staff are very caring and treat residents as if they were family.
• The facility is clean, well-maintained, and has a fresh, open environment.
• There are lots of activities for residents, with efforts to involve everyone.
• Management and leadership are open, approachable, and dedicated to quality care.
• The admissions team guides families through the process with kindness.
• Families report residents are engaged, happy, and well cared for.
• Personal belongings are encouraged to provide a sense of familiarity in residents' rooms.
• The overall experience is described as excellent, with strong recommendations to others.

Cons

• The reviewer was appalled to find trash in a resident's room, dirty sheets, and a broken bed frame wedged at the bottom of the bed.
• Staff told the family that the resident "probably wants it that way," which the reviewer called nerve and unacceptable.
• They warned that their husband experienced numerous falls and two trips to the ER in less than two weeks, indicating poor care.
• They described the place as horrible, noting a resident left hungry in her room, feces under her fingernails, and a fall that was not reported to the family.
• A visitor observed residents sitting around with nothing to do, no music, and a coffee station with no coffee, and described some CNAs as miserable.
• The reviewer found the monthly cost of 5,700 dollars unacceptable.
• They claimed that management did not seem at all interested in training or critiquing staff, despite some reasonably caring staff members.

Review

Across the collection of reviews, Heritage Green Memory Care and its Daybreak location consistently come across as places where families feel their loved ones are in a caring, safe home. Many reviewers speak to a sense of family rather than facility-life, with residents who are treated with kindness, respect, and genuine attention. The tone from most families is one of gratitude and relief: a place where caregivers know residents well, keep them engaged, and communicate openly with families about changes or concerns. The general impression is that Heritage Green is more than just a building; it's a community where people feel seen, valued, and cared for.

A common thread in the praise is the quality of the staff and leadership. Reviewers repeatedly point to the staff as being loving, compassionate, and attentive. They describe staff who treat residents as if they were their own family, who are readily available, and who greet each person by name. Specific names crop up in the praise, with families highlighting leaders and frontline staff alike. Kim, whose door is described as always open, is recognized for her compassionate approach and practical problem-solving. Lakia earns appreciation for helping families feel comfortable during visits. Misty Barret, Clarissa Chapman, and Kimberly Logan are singled out as dynamic, capable team members who contribute to a supportive atmosphere. The sentiment is clear: the leadership and the staff demonstrate genuine dedication to the well-being of residents.

Activity and engagement are another defining feature in many reviews. Families note that days are filled with meaningful options rather than dull routines. There are mentions of a wide array of activities - singing, entertainment, trivia, and bus rides to outings - designed to keep residents involved and stimulated. The staff are described as going the extra mile to ensure opportunities for participation, tailoring activities wherever possible, and fostering a sense of community. Reviewers also mention the social energy of the environment, with residents who appear happy, smiling, and engaged in a variety of pastimes. The presence of consistent activity leadership, including team members who are routinely seen smiling and working with residents, reinforces the sense of a thriving, warm culture.

Cleanliness and the physical environment are highlighted as strong positives in the majority of the narratives. Multiple reviewers describe Heritage Green as clean, well-kept, and free of odors, with a fresh, open atmosphere in both buildings. The smaller size of Heritage Green Daybreak is noted as a plus by some, offering a quieter setting that still provides robust programming. The rooms and common areas are described as neat and well-maintained, with families appreciating that residents can maintain personal belongings to create a familiar, home-like feel. The overall impression is that the facility takes pride in its appearance and upkeep, which helps residents feel comfortable and at ease.

Like any review set, there are some critical voices and cautionary notes. One review recounts a troubling experience in which a family member was left with trash on the floor, dirty sheets, and a broken bed frame, raising concerns about safety and responsiveness. In that account, the family felt that the facility's explanation - attributing behavior to the resident rather than care needs - was unacceptable, especially given the cost of care. There is also mention of a situation where a staff member reportedly suggested the resident "probably wants it that way," which adds to the sense of disappointment and frustration for the family. The same account mentions a significant monthly cost (around 5,700 dollars) and a feeling that care might not have lived up to expectations. While this is just one perspective among many, it serves as a reminder that, as with any senior living decision, families should thoroughly evaluate care plans, staff training, and responsiveness to concerns before choosing a community.

Another critical point from the reviews centers on experiences during visits that do not involve direct care. A reviewer who visited during a non-marketing tour described residents sitting around with little to no structured activity, a lack of warmth from some staff, and an underwhelming coffee station. While this account contrasts with the more consistently glowing portrayals, it underscores an important message: the visitor experience can vary, and prospective families should consider multiple visits at different times of day to assess how the staff, activities, and overall atmosphere feel beyond a marketing tour.

On the positive end, several families celebrate tangible, uplifting outcomes for their loved ones. One mother reportedly regained the ability to walk with staff support and encouragement, and families note that the staff make an ongoing effort to get residents involved and to help them meet personal goals. Other testimonials emphasize that residents feel seen and valued - staff members learn names, remember preferences, and create a sense of belonging. In these narratives, Heritage Green is described as a place where residents not only receive care but also thrive emotionally, socially, and in some cases physically, through steady, compassionate support.

People also speak to the practicalities of choosing Heritage Green. Reviewers describe a process that is well-guided by the admissions team, with staff who clearly understand how to navigate the transition for families and residents. The sense given is that the team works to make difficult decisions easier, providing clear explanations, ongoing communication, and a supportive path toward a new living arrangement. Finally, the breadth of positive experiences - ranging from daily life and activities to personal connections and successful outcomes - leads many families to recommend Heritage Green to others who are seeking a loving, engaged, and professional environment for their loved ones.

Overall, Heritage Green Memory Care and Heritage Green Daybreak present a picture of a care community with strong virtues: compassionate, engaged staff; attentive leadership; a robust slate of activities; clean, welcoming surroundings; and meaningful connections with residents and families. While no review is without critique, the majority of accounts express deep appreciation and trust in the care provided, often highlighting specific staff for their warmth and dedication. For families exploring memory care options, the experiences shared here point to Heritage Green as a place where residents can feel at home, stay active, and receive attentive, personalized care - with the important caveat to visit, ask questions, and observe care practices firsthand to ensure alignment with each loved one's needs and expectations.

This part of Lynchburg, Virginia is a vibrant and convenient area with several medical facilities such as Carilion Children's Pediatric Surgery and Lynchburg Pediatrics within close proximity for any healthcare needs. There are various dining options including Bulls Steakhouse and Fiesta Tapatia, as well as pharmacies like CVS Pharmacy for easy access to medications. Places of worship such as Heritage Baptist Church provide spiritual support, while parks like Ivy Creek Park offer opportunities for outdoor activities. The Muse Coffee Company and Starbucks cater to those looking for a cozy spot to enjoy a warm beverage. Overall, this area offers a mix of amenities and services that make it a suitable option for senior living with diverse entertainment options available nearby.

Physicians

• Carilion Children's Pediatric Surgery - Lynchburg (0.1 miles)
• Lynchburg Pediatrics (0.4 miles)
• Access Health Care (0.7 miles)
• Central Virginia Dermatology (0.8 miles)
• Blue Ridge Aesthetics Center (1 miles)
• Wyndhurst Medical Aesthetics (1.1 miles)
• Centra Rehabilitation - Jamerson Family YMCA (1.2 miles)

Restaurants

• Bulls Steakhouse (0.4 miles)
• Andy Chang China Grill (0.5 miles)
• Fiesta Tapatia (0.6 miles)
• Waffle House (0.7 miles)
• The Neighbors Place (1.1 miles)
• Millie's Living Cafe (1.3 miles)
• Hardee's (1.3 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Health Mart Pharmacy (1.4 miles)
• Kroger Pharmacy (1.8 miles)
• Robertson Drug Co. (2.4 miles)
• Hill City Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Places of Worship

• Heritage Baptist Church (1.2 miles)
• Tree of Life Ministries (2.6 miles)

Hospitals

• Virginia Fertility & IVF (1.3 miles)
• The Summit Health & Rehabilitation Center (1.6 miles)
• Bridges Treatment Center (3 miles)

Cafes

• The Muse Coffee Company (1.4 miles)
• Starbucks (2.3 miles)

Parks

• Ivy Creek Park (1.8 miles)
• Peaks View Park (2.8 miles)

Transportation

• Virginia Aviation (3.8 miles)
• Lynchburg Regional Airport (LYH) (4.1 miles)

Theaters

• Venue Cinemas (4.1 miles)